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Gadget Ogling: Same Old Apple
October 6, 2017
Watching Apple's product announcement showcase is a bit like celebrating New Year's. People from all over the world are drawn to this annual event with the promise of something new and exciting, a vision of tomorrow and untold promise. Yet the more it comes around, the more disappointed we are. That promised kiss from a stranger at midnight is a dud. Our best intentions fall by the wayside.
Show Season
October 4, 2017
Autumn officially kicked off about a week ago -- not with some celestial convergence but with show season, with companies like HubSpot and SugarCRM holding conclaves of their faithful. This is traditionally the beginning of attempts at closing the calendar year on a high note, as CRM vendors work to garner customer dollars based on the promises of new technologies unveiled at conferences.
'Invisible' Technologies: What You Can't See Can Hurt You
October 3, 2017
There are times when it seems like technology can work almost too well. Now, if working too well sounds to you like an impossibility, reflect that there's more to a technology than end-user experience. In addition to the experience of using the technology, there are other considerations that play a role: things like maintenance, operations and ongoing support.
Anticipating the Smart World of 2027: A Billion Cameras and AI, Oh My...
October 2, 2017
Nvidia went to China last week and made a series of interesting announcements having to do with smart cities and autonomous cars. IBM made an announcement on advancements in tying the Weather Channel to its Watson artificial intelligence engine, and improvements in targeted marketing. We also found out about Oculus' Fall in Love VR project which is kind of like the The Bachelor.
Microsoft Digs Deeper to Bankroll Open Source Initiative
September 29, 2017
Microsoft this week became a premium sponsor of the Open Source Initiative, adding more financial heft to its growing commitment to the open source software movement. The company's new financial support will not translate into any special influence in the organization's decision making, noted OSI General Manager Patrick Masson. "OSI Corporate Sponsors have no role in OSI governance," he said.
Digital Hub Returns
September 28, 2017
Digital Hub is not a new idea. It's been percolating for a few years, and its roots can be traced to Dublin, Ireland, where in a cluster of eight buildings, there exists what might be the original hub. In Dublin, it's made up of 97 companies employing 725 people, and it was given a jumpstart by the government in 2003. Elsewhere, we might be more attuned to the idea of a tech incubator.
Innovation Requires Market Enablement
September 26, 2017
In this age of tech industry consolidation, one has to wonder what will happen with the pace of innovation as a few large companies begin to dominate. In personal computers, the WinTel marriage continues to control the technology, while Dell, HP and Lenovo control the devices. Similarly, in smartphones, Apple and Samsung, which both design their own chips and devices, dominate the market, especially in North America.
Einstein Tries Sales Forecasting
September 25, 2017
When Salesforce unveiled sales forecasting with its artificial intelligence tool, Einstein, my immediate reaction was that it should have tried something easier -- like solving global warming. Really, a sales forecast that bears some resemblance to reality has been a grail quest for all of us for many years, and Salesforce is not the first software company to throw its hat in the ring.
Linux: Come for the Kernel, Stay for the Popcorn
September 20, 2017
Linux offers so much for users to sink their teeth into that even among desktop and more casual users, it's easy to get caught up in the tradecraft. It's only too tempting to put your system's technical capabilities to the test by trying out a new program or practicing a new command. As with any other interest, though, Linux is not much fun unless you can revel in it with fellow fans.
Finally Oracle
September 20, 2017
Oracle showed some very good numbers in its latest earnings report. As it begins its second year of aggressive cloud promotion, the company overall is showing significant year-over-year improvements, thanks to its turn to cloud infrastructure, applications and platforms. Yet when read right, the numbers announce the end of the beginning of the end as much as they announce the end of the beginning.
Russia, Fake News and Facebook: 24/7 Manipulation
September 11, 2017
Back when the Internet first came to be, there was the belief that the result would be more facts, less censorship, more intelligent discourse and less successful manipulation. Being able to converse with each other would lead people to be more honest, and our world increasingly would resemble a utopian ideal of peace and prosperity. Now, decades later, "fake news" has proliferated.
Gadget Ogling: Samsung's Return, Ultrasonic Tea, and Roaming Fridges
September 9, 2017
In 2016, Samsung's smartphone division wasn't so much on the rocks as dangling by a single fingernail, millimeters from plunging into a deep, dark chasm. The Galaxy Note7 had a terrible habit of exploding or catching fire. Not exactly the best look considering people prefer not to be injured while checking Instagram. The Galaxy Note8 is free of those combustible foibles, we've been assured.
Biggest Obstacle to Business Success: Multicloud Management
September 8, 2017
The rise of Microsoft Azure as a major competitor to AWS has become a mixed blessing for IT managers. Many were pleased to see Microsoft finally become a cloud-first company and build Azure into a viable alternative, but they now are faced with a new set of challenges to make the most of multiple cloud providers. Every indication is that the adoption of cloud services will continue to accelerate.
6 Reasons You Need CPQ
September 6, 2017
Many businesses still don't use configure, price, quote software in their routine sales processes. Maybe they don't need it, but for businesses that still cling to spreadsheet-based approaches to track things like price lists and product catalogs, chances are good that they're dealing with more overhead than they need to. Worse, they're wasting time and therefore money.
Has Google Become a National Threat?
September 4, 2017
The idea that Google might be becoming a national threat is what struck me when I read a column by Zephyr Teachout, a law professor at Fordham University. She makes a compelling argument that Google has reached a point where it no longer allows dissent outside the company -- though, given the recent firing of a Google engineer, that may be true inside the firm as well.
SIGGRAPH 2017: Virtual Reality Is Alive and Flourishing
September 1, 2017
The SIGGRAPH conference is a year event that focuses on the latest in computer graphics and other interactive arts. It is a multidiscipline show, mixing computer imaging with other physical creations. It is also a crossroads for the film, video game, commercial, research and education industries. It has a forward-looking vision while celebrating the recent and not-so-recent past.
Ten Billion
August 29, 2017
Salesforce announced the partial attainment of one of its long-range goals in its Q2 earnings announcement last week: It eclipsed its goal of a $10 billion run rate. This will be followed by similar announcements over the next year -- first $10 billion year, etc. -- and why not? The company should celebrate. Second quarter revenue hit $2.56 billion, a 26 percent increase year over year.
Apple to Sate iPhone Curiosity Sept. 12
August 29, 2017
Apple plans to refresh its iPhone, TV and watch lines at an event scheduled Sept. 12. In addition to upgrading its iPhone 7 models, the company is expected to debut the "iPhone 8" to celebrate the 10th anniversary of the brand. It reportedly will have an OLED display with barely any bezel, a fingerprint scanner at the rear of the phone, and support for facial recognition and wireless charging.
As New Turnaround King, Is HP Better Than Apple?
August 28, 2017
HP is the new turnaround king -- but is it better than Apple? IBM was the king of tech in the 1980s, but in the 1990s it was the king of turnarounds, after almost going under but coming back from a negative brand equity, which occurs when folks will pay more for a no-name product than one with a negative brand. Apple, at the end of the 90s, was in much the same shape IBM was at the beginning.
Google May Have Pixel Chromebook Showcase, Tiny Home in the Works
August 23, 2017
Google appears to be planning a Pixel-branded Chromebook and a downsized version of its Home smart speaker, following in the steps of Microsoft and Amazon respectively. Along with two expected new Pixel phones, Google this fall will unveil a Pixel-branded Chromebook and smaller, lower-priced version of its Home smart speaker, according to a report.
What Tech Companies Are Doing Wrong With Extremists
August 21, 2017
It is starting to worry me how little the responses by tech firms will do to fix the problem of extreme views instead of just driving them underground. This is largely due to the excessive focus firms now have on how they are run. Companies tend to be run tactically, with officials more likely to make decisions that will seem to make a problem go away but do not deal with the cause of the problem.
Heading in the Right (Re)Direction
August 19, 2017
If you've taken the time to get the hang of terminal basics, you're probably at the point where you want to start putting together what you've learned. Sometimes issuing commands one at a time is enough, but there are cases when it can be tedious to enter command after command just to perform a simple task. This is where the extra symbols on your keyboard come in.
CRM Health Check
August 18, 2017
As an industry, CRM continues to grow and shower benefits on its users. It's hard to imagine that some businesses still don't use some form of CRM, but recent data suggests there are still businesses buying their first CRM solutions or changing vendors. It's a compilation of data from all over, with some credible inputs from a number of sources, so it's worth taking a look.
The War Room: Experiential Security Planning
August 16, 2017
Ask any security practitioner about ransomware nowadays, and chances are good you'll get an earful. Recent outbreaks like Petya and WannaCry have left organizations around the world reeling, and statistics show that ransomware is on the rise. For example, 62 percent of participants surveyed for ISACA's recent "Global State of Cybersecurity" survey experienced a ransomware attack in 2016.
Gadget Ogling: Trending Hot Plates, Toys for Future Coders, and a Ringy Dingy Ring
August 16, 2017
If you've looked at Facebook for more than a minute over the last few years, there's no question that you'll have encountered a top-down, perfectly filmed food video from BuzzFeed's Tasty channel. The cooking clips are enormously popular on the social network, racking up billions of views a month. Now BuzzFeed is trying to monetize its success in a new way. Enter the Tasty One Top, a hot plate that seeks to make cooking simpler.
How Tech Could Help Creators Look Before They Leap
August 14, 2017
The folks who made The Emoji Movie apparently were worried about its Rotten Tomatoes score -- it had earned a 0 percent rating at one point, based on a scattering of early reviews -- so they stopped critics from publishing further reviews until just before previews began running. The result was a great opening day, but attendance fell off sharply because, well, the movie sucked.
Yes, and...
August 10, 2017
The further we go in the CRM adventure, the less our efforts seem to be about technology. That's because we're reaching a theoretical limit, or asymptote, on what technology can do in the vendor-customer relationship. Think of an asymptote as the ceiling that a graph never reaches. Increasingly, we're encountering situations where the best technology can do is assist humans.
While You Wait: 4 Potentially Higher-Status Alternatives to the iPhone 8
August 7, 2017
At a rumored $1,400 sale price the coming iPhone 8 likely will test just how much people are willing to pay for a new phone -- particularly, how much parents are willing to fork over for their kids. While iPhones once conveyed status and sense of luxury, similar to a brand like Cadillac, pretty much everyone and their brother has iPhones today. The first few customers who get their hands on the latest model will be envied for about a week.
Spanning Front and Back Offices
August 2, 2017
CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back offices, and because its very existence has changed these functions. Another app in this category is sales compensation management. Both of their stories are about front-office processes needing back-office data. Once the data is made available, the process evolves to be far more useful.
Why Facebook's Willow Beats Apple's Saucer
July 31, 2017
Facebook knocked it out of the park with its financials last week, and a lot of its success comes from Zuckerberg's unique focus. Unlike other firms that jump from project to project, ranging widely from what makes them money -- like Google -- Facebook stays close to what made it successful. There is no stronger evidence than when you compare the two office projects from Apple and Facebook.
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What effect is social media having on the current discussion of sexual misconduct?
It's enabling many more people to engage in serious discussions.
It's functioning mostly as an echo chamber.
It's giving everyone a voice.
It's creating much more divisiveness.
It's enabling a cultural re-education.
It's making my news feed so unpleasant I'm staying away.