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Don't Discount the Business Power of Emotions
January 23, 2018
What accounts for the amazing success of Apple and Starbucks? They both connect with users on an emotional level. This "secret" is evident to anyone who looks closely, and you can apply it to succeed with your own company and improve your own life. Apple was a struggling computer maker until the 1990s, when Steve Jobs returned. Jobs connected with the user base in a new way.
The Top 20 CRM Blogs of 2017: Countdown, Part 1
January 22, 2018
Something very interesting is happening in the world of CRM blogs: CRM is becoming less and less of a subject. Oh, it's in there -- it's just being elbowed to the back of the stage by a whole host of other related disciplines and technologies. Customer experience, customer engagement and content marketing are vying with artificial intelligence, Internet of Things and bots to elbow ahead of CRM.
The One Man Who Could Save Intel
January 22, 2018
Do boards think CEO is a throwaway job? Considering that boards used to have a ton of ex-CEOs on them, and given the historic bad choices that have badly hurt or destroyed companies, you'd think someone would have developed a decent process to pick a good CEO. You'd think that firms at least would learn from their mistakes. Intel now seems to have the second bad CEO since founder Andy Grove left.
Infrastructure as an Anchor
January 18, 2018
Oracle's race to the cloud has offered multiple successes to its investors and some disappointment as well. No transition of this magnitude can be expected to run like clockwork, but the difference between revenues for Oracle's Software as a Service apps for last quarter, $1.1 billion, and those for its Infrastructure as a Service apps, at $396 million, should at least get you thinking.
Gadget Ogling: CES Edition
January 16, 2018
Roader's Time Machine Camera is designed to hang around your neck and, for up to seven hours of battery life, constantly capture what it sees. When you hit a button, it saves the last 10 seconds of footage and the following 10. You can send a low-resolution version of that 20-second clip to your smartphone immediately, and if you'd like to save a high-resolution version, you can grab that too.
CES 2018: Spare Human Bodies, a $54K HTC Simulator and Intel's People-Chopping Cuisinart
January 15, 2018
OK, I hate CES. It really is a horrible event, largely because of the timing -- and particularly this year, Las Vegas making it a nightmare to get around -- but man did they have cool stuff at the show. Among presentation highlights were Nvidia showcasing a whopping 65-inch gaming monitor TV. Lowlights included Intel showcasing a human-carrying drone as something out of a horror movie.
Cloud Training to Boost Competitive Advantage Strategies
January 11, 2018
One of the biggest challenges facing organizations of all sizes trying to move to the cloud is finding and retaining the skilled workers necessary to implement today's rapidly expanding assortment of on-demand services. This skills gap cost companies more than $250 million in lost business opportunities in just one year, according to a recent survey conducted by the London School of Economics.
The Platform Wars of 2018
January 10, 2018
The new battleground in enterprise software is likely to be the software platform. This is not to say that analytics and security are not important, but they are being handled in different ways. Security is being handled in ways that address both hardware and software vulnerabilities, but these things aren't what customers or consumers spend their days thinking about.
3 Critical Things Sales Can Learn From IT
January 9, 2018
If you're in sales, it's likely there are people you want to talk to, and others you may go out of your way to avoid. You might be excited to talk to the CMO -- or not so excited -- based on the leads you recently worked. You might avoid the people from finance, but you might enjoy conversing with your comp plan administrator. However, there's one group of people you may never even consider.
The End of Silicon Valley
January 8, 2018
A recent article on the institutionalized sexual exploitation going on in tech companies is eye-opening. It comes on top of the realization that social media companies like Facebook are destroying the U.S., and former Facebook executives have been dissociating themselves from the company. Further, news recently broke of a big, industry-wide security problem.
Verizon's Reawakening
January 5, 2018
Verizon is finally snapping out of the doldrums it has been stuck in for the last several years. It seems to be on a comeback trail, thanks to its new advertising campaign. All of a sudden, it is blowing its own horn again. Verizon and Verizon Wireless in recent years have made many high-profile missteps, goofs and errors, but it looks as though the company is finally taking a different route.
CRM in 2018
January 3, 2018
Figuring out the year ahead in CRM is tricky and getting more so. Making predictions has been more challenging for the last several years. We've seen an array of new technologies take root and blossom, but managers have had trouble figuring out how to adopt them. Those innovations have fueled a lot of anxiety in the C-suite about digital disruption, but each company's disruption is different.
Who's More Dangerous - the Sexual Predator or the Enabler?
January 1, 2018
There are three groups of people involved in sexual harassment: the victims; the perpetrators; and those who cover up or enable the perpetrators. Historically, we have put more pressure on the victims -- either forcing them to shut up to protect their jobs and careers, or forcing them out of their jobs, which was totally wrong. There's been a recent move to focus on the perpetrators/predators.
Ready Player One and the Troubled Future of VR
December 25, 2017
One of the issues with virtual reality is that expectations have been overset massively with TV shows like Star Trek: The Next Generation, which promised an artificial reality indistinguishable from reality. VR failed. It didn't have to -- there is a pattern to bringing out successful technology that is repeatable. You create a complete experience regardless of cost, then cost-reduce it.
2017: CRM in Full Stride
December 23, 2017
There was a lot in customer relationship management to like in 2017. The industry racked up north of $35 billion and the cloud reigned supreme. However, future growth presents a challenge. We're going to need to look beyond selling generic seats to grow the CRM market from here. It's a whole new ball game now that Oracle has credible cloud CRM. Other vendors will need to bring their A-games.
Full Disclosure Applies to Internal Security Too
December 21, 2017
If you've been keeping up with the news, you've probably noticed a few recent reports about companies that may have been a little less than candid about security issues. For example, we recently learned that Uber experienced a breach in 2016. As we've also learned from subsequent press reports, the company may have paid the attacker to remain silent about that breach instead of acknowledging it publicly and openly.
Gadget Ogling: Special Deliveries, On-Demand Drinks, and Magical Masks
December 20, 2017
BoxLock Home is a smart padlock designed to allow delivery persons to leave your packages in a secure place when you're not around. The driver scans the package and goes through a verification process to unclasp the lock and place your package inside the container. Of course, you'll get a notification when the process is complete. I'm not really sure I need it, but I'd rather not have a box lying in clear view of everyone on the street.
Uber Is Great Until It Leaves You Out in the Cold
December 20, 2017
Uber works great -- until it stops working, leaving your kid walking home alone on a cold winter night. Wireless technology opens up new avenues for innovation and excitement, with companies like Uber and Lyft. Most of the time, their technologies work just fine, but don't let your guard down. Prepare for the moment when something goes wrong, because eventually something always goes wrong.
The FCC Screwed Up! My Firsthand Experience Without Net Neutrality
December 19, 2017
As a high-tech industry analyst, I have worked from home for more than a decade. As someone who tracks new technology and is always on the lookout for a better communications solution, I migrated to a Voice over Internet Protocol service through Vonage early after its introduction. The service was great. I had great call quality and the flexibility to take the service anywhere.
Reading Between Oracle's Lines
December 19, 2017
Oracle's most recent financial report reveals some hints about its future. Oracle has posted some very impressive numbers as its cloud computing products and services have taken off, and the recent Q2 reporting is a fine reference point. From the company's Q2 announcement: Cloud SaaS revenues were up 55 percent; PaaS plus IaaS revenues were up 21 percent; total cloud revenues were up 44 percent.
What Amazon's Abuse of Power Foreshadows for 2018
December 18, 2017
Given how many big names have fallen over the last few weeks due to sexual misconduct, abuse and harassment, you'd think I'd name 2017 as the year of power abuse. However, while I know a lot of folks think the issue is dying down, I don't see that at all. There are entire industries that have yet to be hit by this, and Congress hasn't even finished cleaning house or putting in place rules to prevent this activity.
Creeping Decentralization and CRM
December 13, 2017
One of the big stories of next year might be decentralization. Decentralization is what it sounds like: pushing centralized processes and decision-making to the periphery, where it is believed people can be more effective at dealing with whatever is on tap. Western democratic capitalism runs circles around Soviet style centralized command-and-control economics.
The Tech Wars of 2018
December 11, 2017
We are coming up to the end of the year, and it's a good time to look forward. Stepping outside of politics and the obvious war between the Democrats, Republicans and common sense, there is the war between Amazon and Google, which likely will redefine the growth of digital assistants. There's also the war between Intel and Qualcomm in the personal computing arena.
Cool Effect
December 8, 2017
Dreamforce is a bit like a holiday feast in that there are usually leftovers to savor. One of the stories that didn't get enough attention was Salesforce's path to becoming a carbon-neutral company. Time to savor it. Salesforce has made a monumental effort to switch to green electricity generation and ensure that its buildings and business processes are as light on the planet as possible.
GoGo's In-Flight WiFi Goes in Fits and Starts
December 7, 2017
Why is it that in-flight WiFi is almost always problematic? Every time I take a commercial flight, I sign up for the GoGo WiFi service -- and every time I am disappointed by something. My experience last week flying on Delta was no exception. After takeoff, I struggled to connect my iPhone. After spending quite a long time making unsuccessful attempts, I gave up in frustration.
The Return of Industrial Espionage and the Building New Wave of Scandals
December 4, 2017
As powerful men drop like flies due to their inability to resist abusing their authority, it's clear that the problem is widespread. Similarly, it's likely that we'll find the problem of alleged industrial espionage is not limited to Uber. You see, when people misuse authority -- and the sexual harassment problem is a massive misuse of authority -- folks typically don't just misuse it in one area.
CPQ's Other Life
November 30, 2017
Configure, Price, Quote systems have a name problem. When they debuted, their basic functions gave a name to the category that was self-explanatory, and it fit well. As with any good idea in technology, however, frequent use brought with it demand for more functionality that quickly outstripped the technology's charter -- a happy problem.
The Fake News Fueling the Uproar Over Self-Driving Vehicles
November 27, 2017
It may seem obvious that a major consequence of self-driving trucks would be a lot of unemployed truck drivers, but the reality -- at least for those who drive tractor trailers -- could be better jobs. Autonomous vehicles have massive potential benefits. Models suggest that in the U.S. alone, between 30 thousand and 40 thousand lives would be saved annually.
Which Is Best for You: iPhone 8, iPhone X or Galaxy S8?
November 20, 2017
Apple's iPhone and Google's Android operating system hit the marketplace one decade ago. Ten years later, there's still plenty of debate over which is better. I've lately been asked which of three new flagship phones is better: Apple's iPhone 8, its iPhone X, or Samsung's new Galaxy S8, which runs Google Android? Smartphones have gone through some remarkable changes over the years.
BlackBerry: The Most Important Mobile Company of the Future?
November 20, 2017
If you are like many, when you saw this headline you likely were surprised BlackBerry was still around. As BlackBerry phones left the market, the company fell out of sight. However, behind the scenes it has been moving into industries like automotive. Also, it remains the leading vendor providing mobile security to our politicians, military personnel and major corporations.
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Will Facebook be able to fix social media's biggest problems?
Yes, its return to emphasizing close relationships is a good start.
No, its efforts aren't sincere -- it only cares about its bottom line.
Yes, but only through a huge, sustained education effort.
No, people -- not the platform -- are the problem.
Yes, the problems are wildly exaggerated -- there's not much to fix.
No, and it's too big to fail, so the problems will only get worse.