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ECommerceTimes.com
Commerce Apps and CX: Designing for Engagement
July 27, 2021
Because they live on the ecosystem of mobile devices, people expect their apps to be user-friendly and instantly accessible. To attract and keep users, apps must deliver a seamless, simple, and intuitive experience. We spoke with experts in the fields of apps and CX to get their take on what makes for a winning app design, and where commerce apps are headed in the future.
Supercharging Customer Retention
July 26, 2021
AfterShip Cofounder and CPO Andrew Chan is an advocate of post-purchase engagement to boost customer retention. He advises that ensuring a convenient experience after purchase -- from shipping, tracking, returns, and reviews -- helps retailers sell more to happy, repeat consumers. We spoke with Chan to hear more about his strategies for supercharging customer retention.
Key Factors When Selecting and Setting Up an E-Commerce Platform
July 23, 2021
One of the fundamental choices that an e-commerce retailer must make is the platform they use to sell their goods and services, because it's not just a store -- it's a place to connect with customers and create a sense of the brand. We spoke with several e-commerce experts to get their take on how retailers can choose and customize platforms to get the right fit between product, culture, and customer.
Deal Hunters Spending Time on Gamified Commerce
July 21, 2021
A new e-commerce trend catching on as the pandemic stranglehold on consumer access to brick-and-mortar stores loosens is converging shopping with playing games as a source of entertainment. One good example is Tophatter. This retail discovery marketplace where shoppers go to spend time, rather than to save time, is what its CEO calls the "anti-Amazon."
Sustainability and Logistics: Greening the Supply Chain
July 20, 2021
One of the strains on the logistics industry is increased consumer demand for speedy delivery -- and this requirement is making it even more important to consider the environmental impacts of faster fulfillment. We spoke with experts in the field to find out what's happening to make logistics more sustainable, and how this sustainability can be good not just for the planet, but for business.
How Consumers Now Define a Good Customer Experience
July 12, 2021
The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping experiences they offer. A new study of consumers in the U.S. and UK shows that the majority of shoppers today view customer experience as one of the most important factors when making purchasing decisions.
Drone Use in Today's Society: From Analytics to Emergency Response
July 9, 2021
This is the era of drones, and these unmanned aerial vehicles, or UAVs, increasingly are becoming an integral part of everyday life. As drones evolve, industries and governments alike are finding new ways to make use of the emerging tech. TechNewsWorld spoke with several experts to find out how drones are being put into service, and what's on the horizon for their future use.
Apply Meaningful Metrics to Makeover Your Product Code
June 29, 2021
Effective metrics provide a point of comparison for the business and become behavior-changing in how decisions are made, according to Aurimas Adomavicius, president of Devbridge, a global digital products consultancy. TechNewsWorld spoke with Adomavicius to pursue the concept of how software developers can put meaningful metrics to work.
Travel Industry Faces High Demand, New Expectations
June 23, 2021
As people emerge from lockdowns and limitations in the coming months, and look toward getting out and exploring the world again, travel is anticipated to become a popular and valued activity. The E-Commerce Times spoke with several industry experts to get their perspective on new trends in travel and tourism.
Can Chemical Recycling Technology Solve the Plastic Pollution Problem?
June 17, 2021
Lately there has been a noticeable uptick in buzz around chemical recycling technology as a potential solution to the plastics crisis. Meanwhile, critics point to drawbacks which include environmental health risks, inefficiency in terms of the amount of waste plastic that becomes new plastic, and high costs.
Consumers, Marketers, All Ears on Podcast Advertising
June 16, 2021
Podcasts provide advertisers with microtargeted pitches that engage listeners more effectively than other outlets, according to Maury Rogow, CEO and creative director of Hollywood's Rip Media Group. The most effective podcast advertising is delivered by the host. While this makes many marketers uneasy, the risk can pay off because the targets will listen and remember the message.
New AI Tools Help Level the Playing Field for Retailers
June 10, 2021
Artificial intelligence may well be the Holy Grail solution for more effective shopping optimization for merchants. The list is almost endless when you tally the potential uses. It can be anywhere, from classification issues like recommendations to search and merchandising personalization. It also aids retailers in things like optimization and visual modeling.
What Post-Pandemic Recovery Means to Sales Pros
June 9, 2021
The economic implications of Covid-19 have been devastating for many sectors and individuals. As we head into the summer of 2021 anticipating that most places in the U.S. will be fully open for business, many industries are looking at what the post-Covid recovery will mean for them. For sales professionals, the comeback might certainly bring a windfall but also presents challenges.
The Next Level of E-Commerce Payment Processing
June 3, 2021
E-commerce merchants are literally at the mercy of the digital checkout systems tied to their web stores. For retailers, what happens on the other side of the "pay" button is critical to avoiding denied approvals. Online payment service provider Credorax peeled back the curtain for the E-Commerce Times to reveal the ins and outs of what happens behind the pay button.
E-Commerce Opportunities Abound in Latin America, Despite Challenges
May 11, 2021
If you are looking to expand your sales territory and have not yet put Latin America on your bill of lading, you're missing a golden opportunity. Latin America offers the fastest-growing regional e-commerce marketplace in the world. Last year, the total retail e-commerce sales to the LATAM region grew 36.7 percent to $84.95 billion. That is still growing this year.
Livestream E-Commerce Goes Mainstream
May 7, 2021
Livestream shopping delivers an interactive experience for brands, influencers, or celebrities to promote and sell products; and for consumers to participate by asking questions and shopping during the event. The E-Commerce Times checked in with experts in the field to see what's driving this shopping phenomenon.
Automated or Human, Consumers Demand Smart, Speedy Service
May 6, 2021
The fifth annual Customer Expectations Report from Gladly reveals what today's consumers want from brands, especially when shopping online. The report describes how consumers' expectations of retailers have changed in the last year amid a global pandemic and an online shopping boom. Also suggested is that online shoppers tend to prefer human agents over digital assistants.
Will FAA Rules Be a Drag on Drone Deliveries?
April 29, 2021
Companies scrambling to compete with the advancing delivery capabilities offered by Amazon and UPS are looking to drone delivery options. Will this be the future of delivery? TechNewsWorld engaged aviation safety expert Mark Baier, CEO of AviationManuals and ARC Safety Management Software Systems, in an extensive conversation about how, and if, drone regulations and consumer lust for speedy airdrop service will ever safely coexist.
How to Avoid the Cost of Churn With Better Customer Experiences
April 27, 2021
Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, and consistently, in CRM platforms.
Open Source Joins Efforts to Create Gene Therapies for Rare Diseases
April 26, 2021
Some 400 million patients worldwide are affected by more than 7,000 rare diseases; yet treatments for rare genetic diseases remain an underserved area. The father of a boy born with a rare disease created the RareCamp project, and the OpenTreatments Foundation, to enable patients to create gene therapies for rare genetic diseases; then work with their doctors and nonprofits to develop drugs.
Need More From Your Digital Ad Spend? Adopt Contextual Alignment
April 21, 2021
Many digital marketers spend too much on targeting an already loyal customer base rather than tapping into new streams. Dr. Jorge Barraza, professor of applied psychology at the University of Southern California, has a plan to help advertisers reach consumers that would not normally buy their products, by using the principle of contextual alignment.
How Fixable Is the Unsafe Internet?
April 15, 2021
A recent study from Consumer Reports' Digital Lab reveals that 96 percent of Americans agree that more should be done to protect consumer privacy. But don't expect to see a whole new alternative Internet emerging any year soon. Instead, you will see a focus on software offerings built around privacy and security rather than hardware.
How to Ride the 'Consumer Wave' to Better Customer Experiences
April 5, 2021
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings and related issues in more detail with the company's CEO Paul Jarman.
Disaster Recovery and Business Continuity Planning? Ask These Questions
April 2, 2021
Engaging in disaster recovery requires a company to think about many things, but despite the long checklists that are created to accomplish DR, there are some areas that frequently get overlooked in business continuity and disaster recovery planning. With this in mind, it is imperative to address all areas of concern before a disaster strikes, not during or after the event.
Modern Solutions for a New Era of Collaboration
March 29, 2021
Collaboration between employees, teams, and clients is more important than ever before, and new technologies and platforms are available to facilitate communication and group work. The E-Commerce Times checked in with experts in collaboration software and technologies to hear more about how people are now working together, both remotely and in person.
Cybersecurity Fears Trigger Migration From the Public Cloud
March 26, 2021
Cloud cybersecurity -- or a lack of it -- is feeding a frenzy of companies out of the public cloud. A similar concern about managing compliance obligations is keeping organizations from moving to the cloud in general. However, much of the growing concerns over cloud cybersecurity result from experiences with public and private cloud platforms. A trend toward hybrid cloud computing could be an approach to better ensure data security.
Arts and Culture's Virtual Survival Story: The Show Must Go On
March 23, 2021
The arts have seen a shift in the last year away from in-person gatherings, but that doesn't mean that performances, showings, and other creative activities have stopped. Rather, they've been transformed, becoming increasingly virtual and digital. We spoke with experts in the arts, design, and marketing to see how these fields have changed and might continue to evolve.
Young Adults, Seniors Over 75 Most Susceptible to Cyber Fraud: Report
March 18, 2021
The most vulnerable cybercrime victims are young adults and adults over 75, according to the latest research revealed in the LexisNexis Risk Solutions biannual Cybercrime Report. The report reveals how unprecedented global change in 2020 created new opportunities for cybercriminals around the world, particularly as they targeted new users of online channels.
The Rise of Open Source: Pandemic, Economy, Efficiency, Trust
March 17, 2021
Those familiar with open source know that it works and comes with many benefits. A testament to the rising adoption of open source is the recent moves by software giants such as Microsoft, IBM, and Oracle into the open-source community. This corporate migration to open source is continuing as many organizations, both large and small, turn to open source in tough economic times.
How to Rebuild Trust After E-Commerce Blunders
March 10, 2021
One of the big marketing decisions confronting e-commerce vendors today is whether current performance is good enough. Online vendors need to consider their customers' shopping experience in order to assess existing barriers to stronger shopper responsiveness to digital storefronts. For retailers who drop the ball with errors such as inaccurate product feeds and promised products that never arrive, it's redo time.
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Given the spread of the Covid-19 Delta variant, if my employer requires me to return to the company's location in 2021, I will...
Agree because I'm fully vaccinated.
Agree if the company institutes a mandatory mask requirement and other safety protocols.
Comply reluctantly, because I can't afford to lose my job, but start looking for different employment.
Resign immediately so I can dedicate all of my time to find a job I feel is safer.
Resign because I'm not vaccinated and don't want to risk infection to myself or others.