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What I Learned at the Conferences
July 7, 2018
The close of Q2 ends the first wave of vendor customer events. Still to come this fall are Salesforce Dreamforce and Oracle OpenWorld -- and others -- but mercifully, we have the summer to digest all the information absorbed this spring and re-sync with our native time zones.For starters, CRM doesn't appear to be slowing down. As an industry, it's rated at about $35 billion in revenues.
Oracle's Nice Numbers
June 30, 2018
Significant Q4 wins and earnings numbers reflect the strength of Oracle's resurgence as a cloud company. At its earnings call earlier this week, CEO Mark Hurd mentioned some big names -- including Johnson & Johnson, the Cleveland Clinic, Baylor University and AT&T -- that made significant commitments to Oracle in the quarter. For FY2018, total revenues were up 6 percent compared with fiscal 2017.
EU Watchdog Accuses Facebook, Google of Privacy Shenanigans
June 29, 2018
Facebook and Google have manipulated users into sharing data using so-called "dark patterns," according to a report from the Norwegian Consumer Council. The practices nudged users toward accepting privacy options that favored the tech companies rather than themselves, the NCC found. Facebook and Google have no intention of providing users with an actual choice, the NCC has claimed.
Trump Promotes Technology Business Management for Federal IT Acquisitions
June 28, 2018
Vendors seeking to crack the largest single global customer for information technology -- the U.S. government -- should keep a sharp eye on the ever-changing contract landscape. One of the recent changes initiated by the Trump administration for managing federal IT contracting focuses on the use of technology business management to improve the IT acquisition process.
IBM's Watson Enlisted for B2B Sentiment Analysis
June 27, 2018
B2B customer support firm TeamSupport has added sentiment analysis technology, powered by IBM's Watson, to its customer relationship platform. The new tech provides automatic text analysis of email or chat responses to assess how a customer feels, so customer support teams can prioritize and personalize their outreach efforts. It includes predefined categories such as "satisfied" and "frustrated."
WPA3 Arrives to Shore Up WiFi Security
June 27, 2018
Network devices with better security will be hitting the market this year, thanks to Wi-Fi Certified WPA3, which the Wi-Fi Alliance launched Tuesday. The announcement paves the way for the proliferation of devices that support the new, more secure protocol for WiFi communication, which is designed to replace the 14-year-old WPA2. The new protocol adds features to simplify WiFi security.
What Net Neutrality's Repeal Means to E-Commerce SMBs
June 27, 2018
E-commerce SMBs are likely to be hit hard by the United States Federal Communications Commission's repeal of Net neutrality earlier this month. The move will let Internet service providers block and manipulate Internet usage and discriminate against users at will, according to critics. Various public interest groups have challenged the FCC's repeal of Net neutrality in the U.S. Court of Appeals.
Oracle's Creative Destruction
June 26, 2018
Although Oracle was one of the last major enterprise software vendors to move to the cloud, it has embraced the idea of creative destruction in breathtaking ways. With BYOL -- Bring Your Own License -- the company has inspired a movement of its traditional software customers to its infrastructure cloud. It continued the translation exercise with Oracle LaunchPad, a new online learning platform.
Suse Linux Enterprise 15 Bridges Traditional, Software-Defined Systems
June 26, 2018
Suse has launched Suse Linux Enterprise 15, its latest flagship operating platform. SLE 15 bridges traditional infrastructure technologies with next-generation software-defined infrastructure, the company said. Suse Manager helps users meet management challenges created by technology advancements such as software-defined infrastructure, cloud computing and containers.
Salesforce Connects With Marketing
June 21, 2018
A good way to understand what Salesforce articulated at Connections 2018 is to recall the direction it set a few years ago, when CEO Marc Benioff said the company would develop most apps for the small screen first. Translated, that was a concession that handheld devices -- phones and tablets -- would become the primary devices we'd all use in business. So far that's been a good bet.
Crate.io Releases Commercial Machine Data Platform
June 20, 2018
rate.io has introduced a commercial Machine Data Platform, along with a new version of its open source SQL database for the Internet of Things and machine data. The company also announced an US$11 M Series A funding round. The Machine Data Platform is Crate.io's first major commercial venture following last year's initial steps toward selling services around its free database.
The IoT's Perplexing Security Problems
June 19, 2018
Worldwide IoT spending will total nearly $773 billion this year, IDC has predicted. The IoT will sustain a compound annual growth rate of 14.4 percent, and spending will hit $1.1 trillion by 2021, according to the firm's forecast. Consumer IoT spending will total $62 billion this year, making it the fourth largest industry segment, after manufacturing, transportation and utilities.
Tech Heavyweights Launch AI Global Marketplace
June 13, 2018
A group of data, technology, digital services and other organizations have launched the AI Global Marketplace, an app store that will host more than 2,000 high-value AI assets focused on customer engagement and process intelligence problems for the banking, insurance, healthcare and digital commerce markets. Software assets will be based on the Cognitive Agent Modeling and Execution Language.
Private Cloud May Be the Best Bet: Report
June 13, 2018
News flash: Private cloud economics can offer more cost efficiency than public cloud pricing structures. Private, or on-premises, cloud solutions can be more cost-effective than public cloud options, according to a report by 451 Research and Canonical. That conclusion counters the notion that public cloud platforms traditionally are more cost-efficient than private infrastructures.
Reshaping the Software and Services Marketplace
June 11, 2018
In the old IT world, systems integration and consulting companies flourished, helping enterprises of all sizes across nearly every industry pull together a plethora of proprietary systems from a wide array of software and technology vendors. Despite the promises of the cloud, not much has changed. Yet, there are several important differences in today's IT services requirements that set them apart.
The CLOUD Act's Dramatic Impact on International Privacy Laws
June 7, 2018
Just when the European Union's General Data Protection Regulation, or GDPR, was about to go into effect, the United States Congress created the CLOUD Act. Without any public hearings, review or public comment, Congress passed the legislation as part of the $1.3 trillion government spending bill. The CLOUD Act changed the privacy provisions that previously were in effect.
SAP Discovers CRM
June 6, 2018
SAP has unveiled a new attempt to consolidate a group of about a dozen front office apps into a fully integrated CRM suite -- next year. How do you say "lipstick on a pig" in a non-derogatory way? Look, CRM is over 20 years old now. For most of the early days, the vendors scrambled to integrate their apps into a coherent whole, supporting multiple customer-facing processes.
Red Hat Launches Fuse 7, Fuse Online for Better Cloud Integration
June 5, 2018
Red Hat has launched its Fuse 7 cloud-native integration solution and introduced Fuse Online, an alternative iPaaS. Red Hat Fuse is a lightweight modular and flexible integration platform with a new-style enterprise service bus to unlock information. It provides a single, unified platform across hybrid cloud environments for collaboration between integration experts, application developers and business users.
The Cloud's Hazy Security
May 31, 2018
A significant percentage of IT systems are cloud-based, according to a recent survey. The cloud is a key enabler for emerging technology, suggests the CompTIA poll, which was conducted last month. Cloud computing was one of four trends respondents expected to feature heavily in IT conversations over the next 12 to 18 months, the survey found. Others were AI, the IoT and cybersecurity.
There's a New AI-Based Data Service on the CRM Block
May 30, 2018
Cien this week released its AI-based Data Enhancement Services to help companies manage CRM records in Salesforce Sales Cloud implementations. Data Enhancement Services "is an optional standalone Cien offering for companies that aren't ready to start tackling their sales productivity traps and feel a more urgent need to augment their CRM data," noted Cien CEO Rob Käll.
Benioff Endorses GDPR for US
May 27, 2018
Salesforce CEO Marc Benioff described Facebook as the "new cigarettes" in a recent appearance on the TV show CBS This Morning and called for the U.S. to adopt a national privacy law like the GDPR, which just went into effect in Europe. "Maybe this is a time where the government has to step in and regulate not just that product but really our industry," Benioff said, referring to Facebook.
Feds Open Probe Into Bitcoin Price Manipulation: Report
May 25, 2018
The DoJ and the CFTC have opened a joint criminal investigation into price manipulation of bitcoin and other cryptocurrencies, according to a report. The illicit tactics reportedly being investigated include spoofing and wash trading. Bitcoin's share prices have been fluctuating wildly over the past year, ranging from $1,800 to almost $20,000, leading to rumors of price manipulation.
FBI Declaws Russian Fancy Bear Botnet
May 25, 2018
The FBI has disrupted a network of half a million routers compromised by the group of Russian hackers believed to have penetrated the DNC and the Hillary Clinton campaign during the 2016 elections, according to reports. The hacker group, known as "Fancy Bear," has been using a malware program called "VPN Filter" to compromise home and small office routers.
Cloud Health Services, Part 2: Privacy and Security
May 23, 2018
Health services vendors have been partnering with various organizations to gain a foothold in the cloud and to test out their solutions. One of the cloud's major selling points is security -- but it is not as safe as it's made out to be. Google Cloud "recently announced a significant expansion in HIPAA compliance across our portfolio of cloud products," noted Google Cloud's Joe Corkery.
Cloud Health Services, Part 1: Benefits and Complications
May 22, 2018
The cloud offers a host of potential uses, according to the healthcare industry and academic medical center representatives who participated in a Healthcare Information and Management Systems Society survey. Application hosting was the top use, identified by 90 percent of the respondents. Disaster recovery and backup, and hosting application data were among other uses cited.
Cloud Providers Look for Legal Loopholes to Protect Customer Data
May 17, 2018
U.S.-based providers of e-commerce resources, including cloud services, must release foreign-held customer information to law enforcement agencies under a new law. Providers have strongly objected to releasing customer information residing outside the U.S. for fear of violating the privacy laws of other countries. The providers noted a potential "staggering" loss of international customers.
Budget-Friendly Surface Tablet May Horn In on iPad's Turf
May 17, 2018
Microsoft plans to release a line of Surface tablets priced in the $400 range later this year, according to a report. The tablets are expected to have 10-inch screens and rounded edges, and USB-C connectivity -- a first in Microsoft tablets. They will be about 20 percent lighter than the Surface Pros, and their battery life will be about four hours shy of the 13.5-inch Surface Pro.
NICE Bot Wants to Take Over Employees' Most Tedious Tasks
May 16, 2018
NICE has debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company's desktop automation technology. With chatbot capabilities, NEVA "is designed for both front- and back-office employees," said NICE VP Oded Karev, head of advanced process automation. Employees can use NEVA either to execute a complex business process or inquire about a process.
SCOTUS Opens Stalls for Online Sports Bettors
May 16, 2018
Hundreds of millions of dollars soon could start flowing into online betting emporiums due to a U.S. Supreme Court decision allowing states to regulate sports wagering. "Right now there's a tremendous black market for illegal, offshore sports book being offered to U.S. citizens," said Matthew Kalish, CRO of DraftKings. "We think it's in the range of $150 billion being waged that way right now."
Reining In Data-Crazed Tech Companies, Part 2
May 15, 2018
Several countries -- including the United States, France and Germany -- have pointed a finger at Russia for meddling in their elections. Russia used social media as a big part of that effort. Facebook has been scrambling to win back the public's trust since the Russia and Cambridge Analytica scandal. However, it's not clear what exactly hostile nation states have been up to on social media.
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Freshsales - HiveXchange
What best describes your attitude toward social networks and politics?
The value of engaging in serious political discourse outweighs the negatives.
Most of the political conversations seem overheated and ignorant.
Social networks provide a lot of very good political information from reliable sources.
Almost every political post I see is skewed or totally fake.
Political interactions on social networks simply mirror those in the real world.
Social networks remove inhibitions, bringing out the worst in people and politics.