The cloud offers a host of potential uses, according to the healthcare industry and academic medical center representatives who participated in a Healthcare Information and Management Systems Society survey. Application hosting was the top use, identified by 90 percent of the respondents. Disaster recovery and backup, and hosting application data were among other uses cited.

U.S.-based providers of e-commerce resources, including cloud services, must release foreign-held customer information to law enforcement agencies under a new law. Providers have strongly objected to releasing customer information residing outside the U.S. for fear of violating the privacy laws of other countries. The providers noted a potential "staggering" loss of international customers.

Microsoft plans to release a line of Surface tablets priced in the $400 range later this year, according to a report. The tablets are expected to have 10-inch screens and rounded edges, and USB-C connectivity -- a first in Microsoft tablets. They will be about 20 percent lighter than the Surface Pros, and their battery life will be about four hours shy of the 13.5-inch Surface Pro.

NICE has debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company's desktop automation technology. With chatbot capabilities, NEVA "is designed for both front- and back-office employees," said NICE VP Oded Karev, head of advanced process automation. Employees can use NEVA either to execute a complex business process or inquire about a process.

Hundreds of millions of dollars soon could start flowing into online betting emporiums due to a U.S. Supreme Court decision allowing states to regulate sports wagering. "Right now there's a tremendous black market for illegal, offshore sports book being offered to U.S. citizens," said Matthew Kalish, CRO of DraftKings. "We think it's in the range of $150 billion being waged that way right now."

Several countries -- including the United States, France and Germany -- have pointed a finger at Russia for meddling in their elections. Russia used social media as a big part of that effort. Facebook has been scrambling to win back the public's trust since the Russia and Cambridge Analytica scandal. However, it's not clear what exactly hostile nation states have been up to on social media.

Black Duck by Synopsys has released the 2018 Open Source Security and Risk Analysis report, which details new concerns about software vulnerabilities amid a surge in the use of open source components in both proprietary and open source software. The report provides an in-depth look at the state of open source security, license compliance and code-quality risk in commercial software.

Oracle -- or could we say "Autoracle"? -- has introduced more autonomous products, generally in keeping with what I see as a build-out of an information utility. The products include Autonomous Analytics, Autonomous Integrations, Autonomous Builder code generation and free premium service. The autonomous products broadly leverage a variety of analytics and machine learning tools.

All 49 members of the Senate Democratic caucus have expressed support for a resolution to save Net neutrality, introduced Wednesday by Sen. Ed Markey, D-Mass, under the Congressional Review Act. The CRA is a legislative tool that lets Congress reverse federal regulations via a simple majority vote. For the resolution to become law, it also would need support from a majority of House members as well as the president's signature.

Microsoft and Red Hat introduced OpenShift on Azure at Red Hat Summit 2018 in San Francisco. This release is the first fully managed, easy-to-use version of OpenShift in the cloud, the companies said. The fully managed integration of OpenShift on Azure means that Microsoft and Red Hat will join to engineer, operate and support the platform. That combined support will keep it up-to-date.

Microsoft CEO Satya Nadella has sounded a call for computing to empower everyone. "The world is becoming a computer," Nadella said in the opening keynote address at Build 2018, the company's premiere event for developers in Seattle. "Computing is getting embedded in every person, place and thing. That's the opportunity that we have. It's in some sense endless," he added.

HubSpot has rolled out platform integrations with Shopify and Workplace by Facebook, which are designed to support the marketing and sales efforts of SMBs. The Shopify integration lets e-commerce marketers sync specific merchant sales data from Shopify into HubSpot for use as a marketing signal; segment users based on products, deals and order history; and follow up on abandoned shopping carts.

Fitbit and Google on Monday announced a new partnership on healthcare. Fitbit will develop consumer and enterprise health solutions that will use Google's new Cloud Healthcare application programming interface. Fitbit also will move to the Google Cloud Platform to innovate and advance its products and services. Fitbit will leverage Google Cloud's infrastructure and security features.

Four trade groups representing 4,000 publishers have blasted Google's approach to compliance with Europe's upcoming GDPR. The new rules are set to take effect at the end of the month. Under its new GDPR-compliant policy, Google, as a provider of digital advertising services to publishers, will have sole control over data sent to it by publishers or collected from publishers' websites.

For some time, it has been my impression that in the CRM market, all -- or at least most -- of the good ideas have been taken. It's been a long time since we've seen a new systemic approach to front-office business. It's even been a long time since we've seen a major innovation at the department level. CRM itself was a systemic innovation in the last decade of the last century.

Smart home and consumer IoT solutions promise significant opportunities for the insurance industry in terms of reducing costs, alleviating risks, deepening customer engagement, and creating new services and revenue streams. There are many barriers ahead to overcome, but given the tremendous upside, insurance companies have begun attacking these challenges with a multi-tiered strategy.

I spent a day with BlackBerry last week and it brought back memories of how Apple displaced the company around a decade ago. I, like a lot of folks, thought what Apple was attempting was impossible. However, after the fact, it didn't even look difficult. BlackBerry largely has completed its pivot to software and services, but a wave of new phones from its partners suggests new possibilities.

Canonical has released the Ubuntu 18.04 LTS platform for desktop, server, cloud and Internet of Things use. Its debut followed a two-year development phase that led to innovations in cloud solutions for enterprises, as well as smoother integrations with private and public cloud services, and new tools for container and virtual machine operations.

Facebook and other social networks appear to have crossed the line with respect to privacy and censorship. Facebook has been accused of helping one side while hiding the other side in many important debates. It has been accused of exposing the personal information of its users, violating their privacy. These perceptions are problems that must be fixed. What's the next step?

Google has rolled out a number of new features designed to make its G Suite collaboration and productivity apps more efficient and safer to use. G Suite currently has more than 4 million paying business customers. The updates include a new design, enhanced security and AI components, and better integration of G Suite apps -- including Gmail, which is getting a brand new look.

SalesHero has introduced Robin, a new AI-based sales assistant. Built for the sales rep, Robin can learn from a user's actions and automate processes to help improve daily sales productivity. Robin can access data from CRM systems, customer interactions, and SaleHero's own proprietary database of 45 million global company records to carry out the most tedious sales tasks.

Two new initiatives -- a concerted effort by Apple and a massive educational effort called the "Pro-Truth Pledge" -- could help eliminate much of the fake news BS that is really messing up the U.S. at the moment. On another front, President Donald Trump's plan to meet with Kim Jong-un reminds me of a pivotal meeting between former HP CEO Carly Fiorina and then Apple CEO Steve Jobs.

Microsoft has opted to use its own version of a Linux operating system instead of Windows 10 to drive its new Azure Sphere solution for securely connecting Internet of Things devices. Microsoft introduced Azure Sphere last week at the RSA security conference in San Francisco. Azure Sphere is a platform that connects microcontroller units, or MCUs, embedded in cloud-connected devices.

The U.S. government has launched two new programs designed to modernize and upgrade IT performance at federal agencies. Each program will involve significant participation of private sector providers as both advisors and contractors for IT equipment and services. The first program involves the creation of a federal Information Technology Modernization Fund to facilitate IT investments.

Facebook has unveiled a comprehensive series of privacy enhancements designed to extend protections required by the European Union's GDPR to all of the social media company's users around the world. The updates, which include major changes to the company's terms and data policies, fulfill promises CEO Mark Zuckerberg made to House and Senate members in Washington D.C., Facebook officials said.

Rising tensions between China and the United States have led to growing concerns that a tariff war will have a negative impact on the electronics industry. Amazingly, the industry has been spared thus far, and with good reason. However, even if tariffs aren't imposed, there is a silent battle between the two countries that already has impacted the global electronics ecosystem.

Demandbase officially announced ABM Analytics during its annual ABM Innovation Summit. The new tech, part of the company's account-based marketing platform, leverages its account identification technology to help marketers analyze performance from advertising to pipeline and revenue figures. "AI gives B2B marketers a clear view into the behavior of their target accounts," said CMO Peter Isaacson.

Microsoft, Oracle and Facebook, along with 31 other companies, have signed the Cybersecurity Tech Accord, an agreement aimed at defending against cyberattacks, whether coming from rogue hackers or nation-states. The 34 tech firms committed to stronger defenses, no offensive attacks, capacity building and collective action. Security remains a major issue in the tech world.

McAfee has introduced its Cloud Workload Security v5.1, which represents the first solution for open source containers. McAfee CWS v5.1 secures Docker workload and servers in public and private cloud environments by quarantining infected workloads and containers in a single click. McAfee CWS addresses "key security, compliance and governance requirements," said SVP Rajiv Gupta.

After nearly a decade of company building, Zuora last week went public, valuing itself on the open market at roughly US$2 billion after gaining 43 percent on its first day of trading. Those outlines don't reveal the importance of Zuora generally, and subscription billing systems in particular, to the rapid evolution of the subscription economy and CRM.