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AI-Powered Inventory Management: A Make-or-Break Tool for Retailers
March 22, 2019
Retail is facing battles on all fronts. Up against Amazon's streamlined operations on one side, and a higher demand for flawless customer service and experience on the other, it's either think or sink for many. However, AI has thrown some early adopters a lifeline. As Amazon has proven with its stranglehold on the retail industry, online shopping is unquestionably the future.
Oracle MCX
March 21, 2019
Oracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth MCX conference and an important milestone for a company that came to the cloud later than its competition. No doubt about it, Oracle has done much in a short time to develop and deploy its customer experience vision, so it is now possible and fair to critique the company's progress.
Google Stadia: Future of Gaming or Pie in the Cloud?
March 20, 2019
Google has pulled the wraps off Stadia, a new cloud-based gaming platform. Using the power of Google's global information infrastructure, Stadia can stream the highest-quality games to any screen, Google CEO Sundar Pichai said in announcing the platform, which is expected to come online later this year. Stadia represents Google's vision for the future of gaming.
How to Rein In Powerful Companies Without Ruining the US Tech Industry
March 18, 2019
Elizabeth Warren's desire to curtail Facebook, Amazon and other companies that have misused their massive power -- or may do so in the future -- is well founded. The U.S. appears to be trending toward civil war, and I'd place social media in general on the wrong side of this trend. However, we need a plan that will cure the problem without killing the patient.
Can Facebook Solve Its Worsening Privacy Problem?
March 14, 2019
The good news is that of the many troubles Facebook has, privacy seems to be front and center for both CEO Mark Zuckerberg and COO Sheryl Sandberg. The question is, will the actions they take to address the company's privacy issues be enough? If not, this is the kind of problem that can and will cause long-term damage to the Facebook brand. Its leaders need to come up with an immediate fix.
Amazon Drops Lowest-Pricing Rule for Third-Party Sellers
March 13, 2019
Amazon reportedly has removed the price parity contract clause that barred third-party vendors on its platform from selling their products at a lower price elsewhere. The company long has been accused of anticompetitive behavior and has come under considerable political pressure because of its use of the price parity, also known as "most favored nation," restriction.
US Government Forging Ahead With Airport Facial Recognition Plans
March 12, 2019
Plans to bring facial recognition to major U.S. airports by 2021 are on a fast flight path, despite concerns about the new technology's readiness. President Trump in 2017 issued an executive order expediting the deployment of biometric verification of the identities of all travelers crossing U.S. borders. It stipulates that facial recognition identification be used in the top 20 U.S. airports.
Warren Dons Tech-Buster Mantle
March 12, 2019
Tech giants like Amazon, Google, Facebook and Apple would be broken up under a proposal from U.S. Sen. Elizabeth Warren. "Today's big tech companies have too much power -- too much power over our economy, our society, and our democracy," the Democratic presidential hopeful wrote in an online post. Warren has called for legislative remedies to address the problems.
The Strange Tech Wars of 2019
March 11, 2019
The tech market is defined by its battles: Microsoft vs. IBM; Apple vs. Microsoft; Netscape vs. Microsoft; Google vs. Microsoft. If Microsoft were a person, it likely would have PTSD. Then there was Apple vs. Google, and now the big one is Apple vs. Qualcomm. The screwy thing for me is that Huawei represents a far greater threat to both companies than they represent to each other.
Structural Shifts in Semiconductor Industry Spawn New Trends
March 8, 2019
Long-term trends in the technology segment are often the result of structural change. One such change in the semiconductor space was the shift to outsourcing specialized functions, including technology development in the form of intellectual property, chip design, fabrication, and packaging and test. That change has sparked a trend toward customization.
Facebook's 2FA 'Security' Practices Violate User Privacy
March 5, 2019
Facebook has undermined privacy on its network by exposing mobile phone numbers provided to secure user accounts through two-factor authentication. That's because anyone can use the numbers to look up a user's account. One doesn't even have to be a Facebook member to do so. Moreover, there's no way to opt out of the setting, although it can be limited to "friends" only.
Learning Online: Getting Down to Business
March 4, 2019
Online learning platforms have made it easier than ever to offer workshops, courses and educational content of all kinds. In addition to the growth of online learning in traditional educational spheres, there's been growth in the business world. Companies increasingly have been using online learning platforms both to train employees and to educate customers.
FTC's Fake Reviews Settlement May Spur E-Commerce Fairness Era
February 28, 2019
The U.S. Federal Trade Commission has announced a settlement of its suit against a company accused of using fake paid reviews to boost sales of its health supplement product on Amazon. The settlement puts vendors and marketing firms on notice that the FTC is committed to rigorous enforcement of rules against fraudulent reviews on e-commerce platforms.
Microsoft Defends Jumping in AR Bed With Military
February 27, 2019
Microsoft CEO Satya Nadella has defended the company's $479 million contract with the U.S. military -- a commitment that some Microsoft employees strongly opposed. While pledging to engage with employees and consider Microsoft's role as a corporate citizen, Nadella said the company would not withhold technology from institutions in democracies elected to preserve the freedoms of their citizens.
Why You Should Source Foreign Talent for AI, IoT and ML
February 27, 2019
The artificial intelligence revolution has been going on for a while, but that does not mean all of software research and development is part of it. It is, nonetheless, an interesting example of what pushes the software industry forward. The ideas and techniques that brought machine learning into existence were developed over the span of several decades.
Salesforce Reflections
February 26, 2019
Salesforce will be celebrating its 20th birthday on March 8. Where did those decades go? "Time flies like an arrow," said Groucho. "Fruit flies like a banana." There it is. A respectable chunk of the analyst community that follows Salesforce converged last week in San Francisco inside the company's cavernous new headquarters to hear about its plans for the year ahead.
New AI, Mixed Reality, Customer Insight Tools Coming to Microsoft Dynamics 365
February 22, 2019
Microsoft announced a number of artificial intelligence, mixed reality and customer insights tools for Microsoft Dynamics 365 at its Microsoft Business Forward event in Paris. There is "a lot of hype around AI and MR, but these are real applications delivering value to customers today" noted Rebecca Wettemann, vice president of research at Nucleus Research.
Will Congress Override State Net Neutrality Laws?
February 21, 2019
Way back in the dark ages in May 2011 -- about 2,345 Internet years ago -- I wrote a column about Net neutrality, which was in court at the time. For those of you who are not sure, "Net neutrality" is short for "Internet neutrality" or "network neutrality." The concept addresses user access to the Internet, and the debate around Net neutrality centers on whether ISPs can limit, tier, block or otherwise affect Internet performance.
JPMorgan Chase Rolls Out Digital Token
February 15, 2019
JPMorgan Chase on Thursday announced that it has created and successfully tested a digital coin. Each JPM Coin represents $1 in funds held in designated accounts at JPMorgan Chase N.A. The token was created using Quorum, a variant of Ethereum developed by JPMorgan Chase, to enable instantaneous payment transfers between its clients' institutional accounts.
Integrating MAP With CRM Can Fuel Your Pipeline
February 14, 2019
Sales teams are tasked with nurturing leads and driving them to a sale. In order to do this, they need to maintain a clear record of communication with each prospect. This is especially important as the customer journey requires several touchpoints. As customers get deeper into the journey, strategic face-to-face meetings must take place to generate real business outcomes.
Spreading CRM's Message
February 12, 2019
I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform to the future of what we all do in CRM and beyond. Platform provides a level of abstraction between machines and humans. Inventing the platform was like inventing the power loom or the printing press. It was a way to separate the creative effort from rote production.
Trump Order Gives Artificial Intelligence a Boost
February 12, 2019
President Donald Trump has signed an executive order aimed at boosting artificial intelligence R&D in the U.S. The order sets up the American AI Initiative, which instructs federal agencies to move projects involving artificial intelligence to the top of their priority lists. No funding is proposed in the order, but the initiative directs federal agencies to focus on five areas.
5G Is Key to T-Mobile, Sprint Merger
February 11, 2019
Over the last several quarters, I have heard opinions of the pending T-Mobile, Sprint merger from every corner. Those who are pro-merger focus on all the benefits it woud bring. Those who are anti-merger focus on what would be lost and how it would harm different segments. Amid the chaotic debate, what really matters is whether the regulators are going to say yes or no.
How IBM'S Project Debater Could Fix the State of the Union
February 11, 2019
Last week, like a lot of you, I imagine, I watched the State of the Union and tried to figure out what was true and what was fiction. Tied into several of the live-streamed press fact-checking streams, I found that the comments validating or invalidating what the president said came in so far after the comment was made that it would have been better to wait until the next day.
Wireless Carriers Caught Playing Fast and Loose With Location Data
February 8, 2019
AT&T, T-Mobile and Sprint have sold access to subscribers' real-time location data to aggregators, which in turn have sold it to about 250 bounty hunters and related businesses, according to a report. In some cases, the data allowed users to track individuals to their specific locations inside a building. Some companies made thousands of location requests to data brokers.
FTC v. Qualcomm: What Really Is Going On
February 4, 2019
I've been watching antitrust cases actively since the 1980s. I had to study historical antitrust cases going back to Standard Oil and RCA, in order to ensure compliance with a related consent decree When I worked at IBM. Each of the other cases had one thing in common: Both of the companies being charged were massively and obviously monopolies. There were many questions.
DoL Seeks $400M for Oracle Workers Underpaid Due to Discrimination
January 24, 2019
The U.S. Department of Labor has filed a court action against Oracle for underpaying non-white male employees by as much as $400 million. "Oracle suppressed starting salaries for its female and non-White employees, assigned them to lower level positions and depressed their wages over the years they worked for Oracle," states a filing by the DoL's Office of Federal Contract Compliance Programs.
Is Facebook's Five-Point Fix-It Plan Enough?
January 22, 2019
Many faithful Facebook users had the rug pulled out from under them during the last year. Both Sheryl Sandberg and Mark Zuckerberg appeared before the U.S. Congress and spilled the beans on how the company had betrayed its members. I don't think the company's leaders realized that Facebook was doing the wrong thing until recently. Now they have a five-point fix-it-plan. Will it work?
Facebook Adds Petition Feature to Global Community-Building Effort
January 22, 2019
Facebook has begun rolling out a new feature that's bound to charm political activists. Community Actions lets Facebook members create a page where they can describe what they'd like done, and set up a button that like-minded members can click to show their support. The page will show the government agencies and officials notified about the action, as well as the number of its supporters.
4 Techniques for Validating Enterprise Blockchain
January 21, 2019
There's been a lot of hype about blockchain over the past few years. Nowadays though, there are signs that we may be on the cusp of moving from the "blockchain will solve all your problems" segment of the hype cycle into the "blockchain may be useful for a few targeted applications" segment. Utility-based Darwinism is at work -- we're starting to see the less likely applications fall away.
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Salesforce Commerce Solution Guide
Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.
Salesforce Commerce Solution Guide
Salesforce Commerce Solution Guide