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New Platform Boosts Intelligence in Bot Interactions
April 3, 2018
Jacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite. The CX Suite lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to standardize and optimize customer service interactions. The Autonomous CX Suite supports five Jacada solutions.
Adobe Hones Target's Personalization Tools
March 29, 2018
Adobe this week introduced three features to its Target application in an effort to improve customer experiences through increased personalization: new Personalization Insights reports; Propensity score model comparisons; and Real-time customization models. These new features give users enhanced transparency and customization of Adobe Sensei-powered AI for personalization in Target.
Smart Homes: The Power, the Pleasure and the Pain, Part 2
March 29, 2018
Smart homes are here. Although not every home is tricked out with the latest technologies, they're no longer a rarity. For example, a hefty 41 percent of the respondents to an online survey conducted last year said they already owned smart home devices. Sales of smart refrigerators and washing machines more than doubled in 2017, and they will constitute more than half the global market by 2021.
Mobility Steers Apple's New Education Strategy
March 28, 2018
Apple on Tuesday announced a refresh of its iPad as part of a new approach to the education market. CEO Tim Cook and other Apple officials also outlined a number of new education initiatives at an event held at Lane Tech College Prep High School in Chicago. The new 32-gigabyte, 9.7-inch iPad, which will sell to consumers for $329 and to students for $299, has a more powerful processor -- Apple's Fusion A10 chip.
Smart Homes: The Power, the Pleasure and the Pain
March 28, 2018
You've seen the ad: A family is vacationing out of town and the parents suddenly wonder if the house is locked up properly. They use their smartphone to remotely activate the smart locks and security system. Or this one: Someone rings the doorbell or merely approaches a home, and the homeowner uses a smartphone to speak through the video doorbell system, even when not at home.
Zoho VP Rodrigo Vaca: AI Can Help Salespeople Seize the Moment
March 26, 2018
"The rise of artificial intelligence, for sales teams both internally and externally, is the biggest trend in the industry," observed Rodrigo Vaca, vice president of marketing for CRM at Zoho. If you think of CRM as the centerpiece for your company, and you marry that with the escalating amount of data that each company is gathering each day, ... you can do any sort of analysis on it."
Researcher Cracks 'Hacker-Proof' Crypto Wallet
March 22, 2018
A virtual currency hardware wallet with millions of users has been compromised. Saleem Rashid explained how he cracked the firmware on the wallet produced by Ledger using what's known as a "supply chain" attack. That means a targeted device is compromised before any users get their hands on it. The attack on Ledger's $100 Nano S wallet creates a backdoor on the device.
Accent Launches CRM Supercharger Application
March 22, 2018
Accent Technologies has announced the release of its new CRM Supercharger application, which guides selling and sales performance by applying intelligent data analytics to sales and buyer engagement data. Like all of Accent's products, the Supercharger application is based on the Software as a Service model. It targets mid-sized to large business-to-business companies.
LG Offers Open Source webOS to Spur Development in South Korea
March 21, 2018
LG has announced a plan to release a new open source version of its webOS platform as part of a deal with South Korea's government to encourage startup initiatives. Working with NIPA, the agency responsible for tech sector development, LG plans to solicit proposals from hundreds of startups, and provide logistical and technical support to the most promising candidates.
Google Opens Maps APIs and World Becomes Dev Playground
March 17, 2018
Google plans to open its Maps APIs to video game developers, which could result in far more realistic settings in augmented reality games. With access to real-time map updates and rich location data, developers will have many choices of settings for their games. The APIs will provide devs with what Google has described as a "living model of the world" to use as a foundation for game worlds.
Larry Page's Self-Flying Taxi Set for New Zealand Test Runs
March 15, 2018
A new air taxi service financially backed by Google cofounder Larry Page is set to take off in New Zealand. Page's Kitty Hawk company, the developer of a new autonomous flying machine called "Cora," will begin testing the service in rural Canterbury, according to Hayden Munro, press secretary for Megan Woods, New Zealand's minister of research, science and innovation.
I Have Seen Technology's Future
March 12, 2018
One of the most interesting parts of Nvidia's GPU Technology Conference, Inception, allows small focused startups to pitch their ideas in a Shark Tank-like atmosphere to compete for a significant cash prize. Two of the more compelling solutions were presented by companies run by women this year. However, the big news was a company that was well along the way to creating an electronic human/machine interface.
The VR Experience: Challenges for a Growing Market
March 10, 2018
Virtual reality devices, including headsets and peripherals, offer consumers and businesses new ways to experience and share immersive content for entertainment, educational, social and other purposes. VR's unique capability to promote user interaction through highly immersive content provides untapped potential in terms of storytelling, advertising, healthcare, business, travel and much more.
Pega Enlists AI to Coach Sales Teams
March 8, 2018
Pegasystems has launched Pega Sales Coach, an AI-powered addition to Pega Sales Automation. Pega Sales Automation targets business-to-business and business-to-consumer companies. It can benefit firms with 100 employees as well as Fortune 500 enterprises with revenues of US$500 million and up, according to Chris Benedetto, Pega's director of product marketing for sales automation.
Where Blockchain Tech Offers the Most Promise
March 7, 2018
"Blockchain" is on everyone's lips in the tech industry, with vendors pushing it for everything from banking and finance to retail and apparel. "We're going to continue to see tech vendors trying to push blockchain as the solution to problems that may exist," said Rebecca Wettemann, VP of research at Nucleus Research. However, it may not be "a privacy-effective or cost-effective solution."
Most Companies Have No Idea Where They Are Going
March 5, 2018
Dell recently collaborated with the Institute for the Future -- an interesting think tank largely driven by futurists, which focuses on helping firms ride future waves rather than being killed by them -- on a survey that creates a frightening view of 2030. It could be far closer to Terminator than the utopia we once hoped for. I think more companies should go through a process like this.
New AI-Powered Voice Tool Aims to Boost Sales
March 3, 2018
Zoho has unveiled Zia Voice, a conversational artificial intelligence chatbot for sales teams that works with Zoho CRM. Zia Voice lets sales teams analyze their Zoho CRM database for information such as new leads created, average deal revenue, or monthly forecasts. It analyzes interaction patterns and the progress of a lead or deal in the pipeline, and suggests the probability of closure.
Microsoft Gives Devs More Open Source Quantum Computing Goodies
March 2, 2018
Microsoft has announced the first major upgrade to its Quantum Development Kit since its introduction last year. It has added several new features designed to open the platform to a wider array of developers, including support for Linux and macOS, as well as additional open source libraries. Further, the kit will be interoperable with the Python computing language.
Camera, Audio Star in New Galaxy Phones
February 26, 2018
Samsung has raised the curtain on the latest models of its flagship Galaxy smartphones, the S9 and S9+, featuring improved imaging and audio performance. Two standout features in the 12-megapixel rear-facing camera are improved low light performance and super slow-mo video. By adding dual aperture capabilities to the camera, Samsung has boosted the unit's performance in challenging lighting conditions.
Customer Experience Revolution Ahead: Gartner
February 24, 2018
Enterprises have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner, at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted, choosing consumer messaging apps such as Facebook Messenger and WeChat instead.
AI's Malicious Potential Front and Center in New Report
February 22, 2018
As beneficial as AI can be, it has its dark side, too. That dark side is the focus of a new 100-page report. AI will be used by threat actors to expand the scale and efficiency of their attacks, it predicts. They will employ it to compromise physical systems and to broaden their privacy invasion and social manipulation capabilities. Novel attacks are to be expected.
Gadget Ogling: A Different Sort of Activity Tracker and a Smartwatch for Kids
February 21, 2018
More often than I'd care to admit, I feel the seconds, minutes, and hours of a day slip into the ether before I realize it's happening. When it's time for bed and I try to take stock of my day, it's difficult to recall exactly how I spent my time. As someone who would like to be more efficient and productive, I think Timeflip seems like a terrific way to keep track of where my time goes.
Are You Engineering the Customer Experience Out of Your Business?
February 20, 2018
Automation. Robots. Technology taking our jobs. I defy you to pick up a business magazine and avoid this topic -- it will be in there somewhere. Here's another theme you won't be able to avoid: the need to focus on the customer experience. These two trends are in tension much of the time. They don't have to be, but most businesses seem determined to focus on themselves instead of the customer.
Cleveland-Chicago Hyperloop Line Gets Feasibility Study
February 16, 2018
HTT has announced an agreement with an Ohio agency to launch a study on creating its first interstate hyperloop project in the U.S., connecting Chicago and Cleveland. The agreement with the Northern Ohio Area Coordinating Committee puts in motion a regional feasibility study, to be carried out in conjunction with the Illinois Department of Transportation.
Trending in CRM
February 14, 2018
It's uncertain how the CRM market will look in six months, given the stock market, the economy and the tax bill. Initial indications are that more money will be available for various corporate activities, like hiring and rewarding employees and investments in products and business processes. If so, a decent amount of cash might find its way into various CRM company coffers.
Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform
February 14, 2018
Oracle has demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York. Autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management are scheduled for availability in the first half of this year. Oracle announced a slew of new PaaS features and capabilities.
Microsoft to Use Blockchain to Create Decentralized ID System
February 14, 2018
Microsoft has announced a plan to use blockchain technology to develop decentralized identities, or DIDs. Microsoft formally joined the ID2020 Alliance last month as a founding member. The Alliance aims to develop a blockchain-based identity system for vulnerable populations -- one that can operate across various blockchains, cloud providers, government agencies and other organizations.
Account Scoring Tool Helps Companies Home In on Best Targets
February 13, 2018
DataFox has launched Account Scoring, a new product to help businesses and financial firms find and prioritize optimum target clients. DataFox offers clients data on more than two million companies to help them prioritize existing prospect accounts, as well as discover new companies to add to their CRM systems as potential high priorities, said CMO Mike Dorsey.
Intel's Fake 5G Olympic Hail Mary
February 12, 2018
If there ever were a time when perception Trumped reality, this would be it. So much of what we see these days that looks real just isn't. I can connect a lot of this back to Steve Jobs, who was the master at this in the tech world. However, I'm worried that too many people don't realize that there were several times Steve missed jail by the skin of his teeth, largely because he did amazing work under pressure.
EHang Shows Off Passenger Drone's Flight Successes
February 10, 2018
EHang this week released footage of the latest test flights of its EHang 184 personal Autonomous Aerial Vehicle. The EHang 184 can transport a single person at up to 130kph in Force 7 typhoon conditions, the company said. EHang plans to further improve the passenger experience and add an optional manual control so passengers with piloting experience can operate the AAV manually.
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How does the tech industry compare to other industries when it comes to diversity?
Tech firms have been working much harder than others to achieve diversity.
Tech is rife with sexism, racism, homophobia and other forms of discrimination.
The tech industry would be more inclusive if there were more qualified applicants.
Tech firms have made superficial efforts but they're mainly for show.
The push for diversity is a cultural fad, and there is no real problem.