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At-Home Eldercare Goes High Tech
August 11, 2018
The call came in less than an hour before the 8 a.m. shift was scheduled to start: A family emergency meant the regular caregiver for an elderly client couldn't make her shift that day, so a replacement caregiver was needed ASAP. Homewatch CareGivers of San Juan Capistrano had to quickly send a substitute from its pool of licensed, trained and security-bonded caregivers.
Galaxy Note9 Is Front and Center in Samsung's Connected World
August 10, 2018
Samsung unveiled its much-anticipated Galaxy Note9 Thursday at its Unpacked event in New York City. The company made several other announcements as well, as it presented its vision for a seamlessly connected world. "We are creating a galaxy of experiences that span not just devices and locations but platforms and brands," said DJ Koh, CEO of Samsung Electronics, at the event.
AI-Driven Marketing Offers High Hopes to B2B Firms
August 8, 2018
Versium has announced a partnership with LiveRamp to launch artificial intelligence-powered B2B audience segments,as part of a new business-to-business data management platform. The partnership will let companies perform online targeting of offline business professional data that often is housed within their own CRM systems. LiveRamp customers will get access to Versium's modeling engine.
Android Pie Is Filled with AI
August 8, 2018
AI plays a big role in Android 9, the latest version of Google's mobile OS. Called "Android Pie," it is designed to learn from its users' behavior, and apply those lessons to simplify and customize their phone experiences. Android 9 adapts to your life and the ways you like to use your phone," noted Sameer Samat, Google's vice president of product management for Android and Google Play.
Leveraging Blockchain for B2B E-Commerce
August 6, 2018
Worldwide spending on blockchain will hit $1.5 billion this year -- twice as much as in 2017 -- and it will total nearly $12 billion in 2022, according to IDC. The technology is expected to have a five-year compound annual growth rate of 73.2 percent. Cross-business collaboration and interoperability have emerged as key aspects in the technology's growth.
IBM, CLS Launch Blockchain Platform for Banks
July 31, 2018
IBM and currency trading utility CLS have announced a new platform that enables financial institutions to deploy, share and consume services on a hosted blockchain network. Nine financial institutions have agreed to participate in the initial launch of the platform, which is sort of an app store for solutions that use distributed ledger technology, also known as "blockchain."
AI and the Future of Your Job
July 30, 2018
I just finished The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity, and it was one hell of a read. A lot of us are concerned about the coming of robots that arguably will be substantially smarter and more capable than we are. This book likely will make some feel a tad more comfortable about the future, but others will have to brace for change.
The Transportation Revolution: Much More Than Self-Driving Cars
July 28, 2018
The autonomous car has thrown the automotive industry -- an industry that is notoriously slow to change -- into the forefront of technology. The autonomous car has become a technology catalyst because it requires innovation in many areas, ranging from processor and sensor technology to AI. The industry's focus initially has been on consumers because they represent the billion-dollar pot of gold.
Earrings With Earphones and a Smartphone Bonanza
July 26, 2018
Swings Bluetooth Earrings with built-in earphones showcase a practical, clever idea for people with pierced ears. Swings certainly could fix the problem of losing Apple's expensive AirPods to the ether or having to root around in one's pockets or purse to find one's tangled-up headset. You can expect five hours of listening time out of the Swings on a single charge.
Samsung's Foldable Smartphone Slated for Next Year: Report
July 19, 2018
Samsung plans to launch a foldable-screen smartphone early next year, according to reports, possibly priced around $1,500. It will resemble a book, with the main display inside the covers, said Ken Hyers, director of the emerging device strategies service at Strategy Analytics. The exterior will have a smaller notification display on the front, and a camera, or cameras, on the back.
Miller Heiman CEO Byron Matthews: Stay Tuned for the CRM 4.0 Revolution
July 11, 2018
"There's a gap in performance across B2B selling, because buyers are innovating faster than sellers are getting better at selling," said Miller Heiman Group CEO Byron Matthews. "Sales enablement's function is to try to close that gap. It's not sales operation ... . It's more strategic, in terms of trying to drive sales performance by getting better content and coaching services for salespeople."
IBM's Watson Enlisted for B2B Sentiment Analysis
June 27, 2018
B2B customer support firm TeamSupport has added sentiment analysis technology, powered by IBM's Watson, to its customer relationship platform. The new tech provides automatic text analysis of email or chat responses to assess how a customer feels, so customer support teams can prioritize and personalize their outreach efforts. It includes predefined categories such as "satisfied" and "frustrated."
New Study Group to Focus on Impact of Robo Vehicles
June 20, 2018
Some logistics and mobility industry heavyweights have formed a group committed to improving the lives and opportunities of working Americans through adoption of autonomous vehicles. The roster of the Partnership for Transportation Innovation and Opportunity includes the American Trucking Associations, Daimler, FedEx, Ford, Lyft, Toyota Motor North America, Uber and Waymo.
Tech Heavyweights Launch AI Global Marketplace
June 13, 2018
A group of data, technology, digital services and other organizations have launched the AI Global Marketplace, an app store that will host more than 2,000 high-value AI assets focused on customer engagement and process intelligence problems for the banking, insurance, healthcare and digital commerce markets. Software assets will be based on the Cognitive Agent Modeling and Execution Language.
Sony Trains Spotlight on a Few Good Games
June 13, 2018
Sony gave PlayStation fans a hefty sampling of what's coming to its gaming consoles this year at E3. It gave them a long look at a relatively few offerings -- a marked contrast from Microsoft's deluge of titles. "Sony's E3 event was a break with tradition, an experiment to test the way it could present its first-party output to the media," said Piers Harding-Rolls, head of games at IHS Technology.
Nvidia May Be Lone Rider on Next Big Technology Wave: Robotics
June 11, 2018
Dell's most forward-looking people spoke about the future at Dell World a few weeks ago. One of the sessions I attended dovetailed with something that appears to be glaringly obvious -- to me, anyway -- which is that is that robots likely will be the next big technology wave. I then wandered around to find out what Dell was doing in robotics, and I couldn't find anything. Dell is not alone.
Apple Unveils New Siri Customization Tools at WWDC
June 5, 2018
The next version of Apple's mobile operating system, iOS 12, will include a new feature that allows you to customize the way Siri works with applications on phones and tablets. The announcement was one of the highlights at the kickoff of Apple's WWDC on Monday. Called "Siri Shortcuts," the feature lets a user define a phrase that will trigger a set of actions by the apps on a device.
HP: Reimagining the Future
May 28, 2018
I got a view of the future at HP's Innovation Center in Barcelona. The company has made some aggressive moves to blend its printing and imaging technologies to create products that will redefine our near-term future. HP also showcased capabilities that are something just short of magic. When you can transform what you can imagine into physical products, what else would you call it?
ProsperWorks CEO Jon Lee: You're Going to Need Great Data
May 23, 2018
"There's this notion that software is primarily something you have to work for," said Jon Lee, CEO of ProsperWorks. "There's a lot of data entry, a lot of navigating screens and moving between different windows. Software as it was designed in the 1980s was a database for recording information. The trend you're seeing today is ... what if my software works for me?"
Rhino-Saving Tech Also Could Protect Kids and Borders
May 21, 2018
Cisco has reduced the poaching of endangered rhinos in Africa by a whopping 96 percent. This success comes at a time when kids appear to be increasingly at risk from rogue school shooters and the United States government seems deadlocked on gun control. The focus of Cisco's tech is on catching the poachers who kill around 1,000 endangered rhinos a year, rather than on taking away their guns.
NICE Bot Wants to Take Over Employees' Most Tedious Tasks
May 16, 2018
NICE has debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company's desktop automation technology. With chatbot capabilities, NEVA "is designed for both front- and back-office employees," said NICE VP Oded Karev, head of advanced process automation. Employees can use NEVA either to execute a complex business process or inquire about a process.
Oracle's Drive to Automate
May 13, 2018
Oracle -- or could we say "Autoracle"? -- has introduced more autonomous products, generally in keeping with what I see as a build-out of an information utility. The products include Autonomous Analytics, Autonomous Integrations, Autonomous Builder code generation and free premium service. The autonomous products broadly leverage a variety of analytics and machine learning tools.
AI May Be Secret Weapon to Retain Sales Talent
May 9, 2018
Much of the discussion around sales and artificial intelligence has been outwardly focused. It's exciting to think about using AI to examine leads, sift through data, and help deliver answers that allow salespeople to close more and bigger deals. However, the excitement over using AI to organize customer information overshadows another use of AI that could be equally lucrative.
Microsoft Invites Everyone Onto Its Azure Cloud
May 8, 2018
Microsoft CEO Satya Nadella has sounded a call for computing to empower everyone. "The world is becoming a computer," Nadella said in the opening keynote address at Build 2018, the company's premiere event for developers in Seattle. "Computing is getting embedded in every person, place and thing. That's the opportunity that we have. It's in some sense endless," he added.
Echo for Kids, Retro Voice Assistants, and a Second Snap
May 8, 2018
Amazon is trying to rope in younger members of the family to use its Alexa voice assistant with the release of a smart speaker for kids. The Echo Dot Kids Edition has a rubber case protecting a standard Echo Dot and a two-year, no-questions-asked replacement policy. It includes a one-year membership for Amazon's subscription service for kids' books, videos, games, education apps and Alexa skills.
Google Assistant Gains Momentum in Smart Home Race
May 5, 2018
Google Assistant, the artificial intelligence software built into Android handsets and the Google Home smart speaker system, now can control more than 5,000 smart devices. That's up from just 1,500 products in January -- and the list of supported products includes everything from cameras and security systems to doorbells, locks and lights, to dryers, dishwashers and refrigerators.
AI-Based Customer Data Platform Supports ABM Operations
April 28, 2018
Lattice Engines, a provider of account-based marketing tools driven by AI, has announced the launch of Lattice Atlas, calling it the first customer data platform for ABM. The new platform synchronizes all customer data across a single, integrated view, making it easier for customers to see their data, no matter the source. Customers often have to view data across multiple tools and workflows.
Amazon's Latest Delivery Scheme Involves Handing Over Your Car Keys
April 25, 2018
Amazon has added a new option to its Amazon Key service for Prime members: in-car delivery, which allows drivers to place packages inside a locked trunk or elsewhere in a car that is parked in a publicly accessible area. The Amazon Key In-Car delivery service is available at no extra charge to millions of Amazon Prime members who drive certain cars.
SalesHero's Robin Takes On New AI Sales Assistant Job
April 25, 2018
SalesHero has introduced Robin, a new AI-based sales assistant. Built for the sales rep, Robin can learn from a user's actions and automate processes to help improve daily sales productivity. Robin can access data from CRM systems, customer interactions, and SaleHero's own proprietary database of 45 million global company records to carry out the most tedious sales tasks.
A Home Robot Could Be Amazon's Next Gamble
April 24, 2018
Amazon could bring a home robot to market as early as 2019. Codenamed "Vesta," after the Roman goddess of home and family, the project is several years old, but hiring for it recently has ramped up with an eye toward placing prototypes in employees' homes this year. The robot could be a mobile smart speaker. Some versions of the product apparently have cameras and computer vision software.
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