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Microsoft Nabs Nuance for $19.7B to Bolster Cloud for Healthcare
April 13, 2021
Microsoft has announced it is purchasing Nuance Communications, a natural language to computer processing company, in a deal valued at $19.7 billion. "Nuance's popular healthcare-focused products and services will provide Microsoft an instant revenue stream and relationships with existing Nuance customers," noted Charles King, principal analyst with Pund-IT.
How to Ride the 'Consumer Wave' to Better Customer Experiences
April 5, 2021
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings and related issues in more detail with the company's CEO Paul Jarman.
Cisco, Microsoft and a Simulated Workplace Future
April 5, 2021
When technology is advancing very rapidly, the leading providers of an evolving class of products are on very different pages. I'm talking about Cisco and Microsoft -- and while neither's approach is wrong, neither is complete -- and together they can build what's needed for our hybrid workplace future. Let's talk about the advantages of a simulated workplace done right, and we'll close with the product of the week, a new graphics card from AMD.
Sophisticated CRM Now at the Core of Customer Success
April 1, 2021
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship risk is no different, and the role of the CRM is right at the center.
Think Tank Calls for US Industrial Policy to Combat China's Quest for Tech Dominance
March 30, 2021
A report from the Information Technology & Innovation Foundation called on the U.S. government to take an active role in promoting industrial competitiveness, and to formulate an advanced industry and technology strategy, which should include a set of policies and programs explicitly designed to support specific industries and technologies.
AI, ML Not Yet a Plug-and-Play Proposition for Marketers: Study
March 24, 2021
Personalization and automation, two of the hottest buzzwords in the lexicon of CRM practitioners, are all the rage for marketers these days. But only 14 percent of organizations are using artificial intelligence or machine language to automate their marketing campaigns. A survey by Rackspace Technology reveals that the majority of organizations worldwide lack the internal resources to support these high-powered CRM initiatives.
Facebook's Nervy Wrist Controller for AR Glasses and Much More
March 24, 2021
Creating a smooth functioning interface for smart glasses that allows its wearers to operate in an augmented reality world has proven to be a challenging task, but Facebook believes it may have a solution on the human wrist. It's a comfortable location for all-day wear, Facebook noted. It's located right next to the primary instruments used to interact with the world -- the hands.
Arts and Culture's Virtual Survival Story: The Show Must Go On
March 23, 2021
The arts have seen a shift in the last year away from in-person gatherings, but that doesn't mean that performances, showings, and other creative activities have stopped. Rather, they've been transformed, becoming increasingly virtual and digital. We spoke with experts in the arts, design, and marketing to see how these fields have changed and might continue to evolve.
Advance Strategies to Eliminate E-Commerce Chargebacks
March 19, 2021
Half of consumers who originally planned to return to their pre-pandemic in-store shopping routines once coronavirus is under control now plan to stick with online shopping. That shift in preferences means that e-commerce merchants must keep up with trending ways to market, sell, and prevent fraud. Let's look at a few of the most important developments and see where they're going.
Corporate Finance Execs Still Balk at Bitcoin
March 11, 2021
An increasing number of businesses and even public companies are showing interest in Bitcoin. However, not all chief financial officers of these institutions are convinced to invest in the digital currency as a corporate asset any time soon. According to a recent survey of finance executives by Gartner, 84 percent say they have no plans to purchase Bitcoin as a corporate reserve any time soon.
AI Contract Spending Set to Grow in Federal Market
March 9, 2021
The United States government is trying to get smarter about getting smart. Throughout the federal government, and especially in defense and national security, artificial intelligence is getting an increased amount of attention, including the adoption of hefty AI budgets. That should lead to increasing contract opportunities for information technology vendors with high competence in AI.
AI Vision System Hoodwinked by Pen and Paper
March 9, 2021
Skeptics of giving computers control over high-risk activities like driving cars were given some ammunition last week when researchers at OpenAI discovered their two-month-old machine vision system could be tricked with a pen and paper into misidentifying objects. For example, their new system could be fooled into identifying an apple as an iPod by attaching a note to the apple with the word iPod on it.
Microsoft, Huawei Out-Innovating Facebook, Apple
March 8, 2021
Last week was particularly interesting. Microsoft had two big announcements with Mesh and Viva, while Huawei showcased a strategy for a universal OS that covers PCs, smartphones, tablets, TVs, and IoT devices to perfect integration across them all. Let's talk about both this week -- and work in Microsoft Mesh as the product of the week.
Commission Issues Blueprint to Boost AI Prowess in US
March 3, 2021
A road map for continued U.S. leadership in artificial intelligence has been revealed in a 756-page report released by the National Security Commission on Artificial Intelligence. Two years in the making, the report made a number of recommendations to make the United States a leader in the AI age, including an emphasis on the need for the U.S. to win the AI competition with China.
AI App Puts New Life in Old Photos
March 2, 2021
Nostalgia website MyHeritage has launched a new service that allows you to create lifelike animations of faces in still photos. The AI-powered service called Deep Nostalgia, launched last week, is free to try and is remarkably accurate in depicting how a person would look if captured on video. Their eyes blink, their head moves and their mouth forms a smile.
An Update on the Fourth Industrial Revolution
March 1, 2021
We are in the midst of what many are calling the Fourth Industrial Revolution. This is a time of disruption, massive change, opportunities, and significant risks. Fortunes will shift, companies will fail, and new companies will rise from the ashes. Let's look at where we are in this latest Industrial Revolution, and where we'll likely be when this wave ends in 10 to 40 years. We'll close with the product of the week, a new conferencing camera/speaker from Poly.
Contactless Goes Far Beyond Payments: It's For Everything
February 23, 2021
Retailers are finding new ways to retool their customer experiences to conform with the new contactless "everything" supply chain; and artificial intelligence and computer vision technologies are lending a notable hand. Out are the bulky metal lockers where customers had to open doors that many other people have come in contact with to retrieve their items staged from online purchases.
It's Time to Consider 3D Printed Homes
February 22, 2021
This emerging building method is far less wasteful, far faster, and far cheaper to build much sturdier homes. The only real downside is that the skills and technology to build these houses aren't widely available yet. Still, a shift to 3D printed building could create many new jobs, and the training required isn't considered exceedingly difficult. Let's talk about 3D printed homes, and we'll close with the product of the week, the ARM-based HP Elite Folio.
Researchers Repurpose Drugs to Fight COVID in Elderly
February 18, 2021
Researchers have discovered a way to identify existing drugs that can be potentially repurposed to fight COVID-19 in the elderly. The researchers said they have plans to share their findings with pharmaceutical companies, but added that before any drugs can be repurposed for use on elderly COVID-19 patients, clinical testing will be required.
How Biometric Authentication Methods Will Revamp the Commerce Experience
February 17, 2021
As they become more prominent, consumers will enjoy shopping experiences that no longer rely on payments from a piece of plastic with a four-digit pin. Instead, consumers will use unique motion sensors in smartphone devices to passively authenticate people using their walking behavior and other contextual biometric signals. Some of these contactless procedures are already being deployed.
Wearable Device Aims to Diminish Distractions, Sharpen Focus
February 11, 2021
Foci is a "Focus Wearable" device by U.K.-based company Tinylogics that combines cognitive biometrics with artificial intelligence and machine learning to help you focus better. That combination of technologies presents an eerie yet intriguing approach to help people easily bothered by mental distractions a way to clear out their brain clutter.
Global EV Sales Growth Leads Industry in 2020
February 9, 2021
Global sales of electric vehicles in 2020 surged despite a drop in overall sales of passenger cars, according to a report from Canalys. Sales of EVs jumped 39 percent globally, reaching 3.1 million units, while sales of passenger vehicles fell 14 percent. Europe was a prime driver of EV sales last year, with the vehicles garnering 11.5 percent of new car sales in the region.
Quantum Computing Leaps Forward With New 'Gooseberry' Chip
February 3, 2021
A team of scientists and engineers has invented a cryogenic computer chip capable of functioning at temperatures near absolute zero, which could enable a new crop of high performance quantum computers capable of performing calculations with thousands of qubits, or more. Quantum computers, up to now, could only accommodate a few dozen qubits. That's why the new cryo chip is such a breakthrough.
Rethinking the Sustainable Electric Automobile
February 1, 2021
Qualcomm has announced several products that will be used to enhance next-generation automobiles. These future cars will most certainly be electric and increasingly autonomous. Let's discuss that this week -- and we'll take a close look at a forthcoming Cadillac that could be more of a technology showcase than anything by Tesla.
NYC Surveillance Cameras Targeted in Amnesty International Crowdsource Project
January 27, 2021
An online map of surveillance cameras in New York City is in the works. The map project is part of a larger campaign called "Ban the Scan," sponsored by Amnesty International, which is partnering on the initiative with several other tech advocacy, privacy, and civil liberties groups. Data for the map will be "crowdsourced" by volunteers.
Algolia Acquires MorphL to Advance Marketing Prowess
January 26, 2021
Search-as-a-service company Algolia on Monday announced its acquisition of Google DNI-funded machine learning startup MorphL to fuel Algolia's new artificial intelligence offering. The company hopes the new service will eliminate barriers to AI implementation and help businesses drive website conversion and personalization.
The New Era of Cashless, Invisible Payments
January 21, 2021
While it was already underway prior to the pandemic, the worldwide shift to digital payments has been accelerated by the crisis. This new cashless concept and the related back-end changes by banks to adopt real-time payments are becoming increasingly popular; and have set into motion the potential for a ripple effect throughout the e-commerce ecosystem.
Microsoft, GM, Cruise Partner on Self-Driving Cars
January 20, 2021
A strategic partnership with Microsoft was announced Tuesday by General Motors and Cruise aimed at speeding up the commercialization of shared self-driving vehicles. In addition, Microsoft will be joining GM, Honda and some institutional investors in adding US$2 billion to Cruise's coffers, bringing the value of the shared self-driving vehicle company to $30 billion.
Conversational Platform Trends for 2021
January 19, 2021
Live chat and conversational platform technologies have made significant advancements in recent years. Thanks to AI and machine learning, these implementations have gone beyond just being a customer support tool, to a crucial component of an e-commerce revenue engine. Here's what retailers need to know to get maximum conversions and satisfied customers from live chat tools in 2021 and beyond.
CES 2021: What Worked, What Didn't
January 18, 2021
We still seem to do these remote activities as we did when we met in person. Streaming and video conferencing tools we are using still don't allow us to do what we once did face-to-face, but they have other advantages that aren't being utilized to make the experience better. Let's talk about who did a great job, and what worked at CES; and then what sucked at the event. We'll close with a look at a promised new vehicle from GM: the Cadillac Lyriq.
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Digital River - Talk to the Experts
If my employer requires me to return to the company's office full-time to perform my job, I will...
Agree, because I like my job regardless of where I perform my duties.
Comply, because I can't afford to lose my current job.
Go with the flow, but start looking for different employment.
Resign immediately, so I can dedicate all of my time to find a job that better suits my needs.
Try to negotiate a hybrid work from home / work in office arrangement with my employer.
Contact Center AI Explained by Pop Culture