Foldable phones have been dealt a setback by Samsung's announcement that it has postponed indefinitely the release of its Galaxy Fold. Samsung pumped the brakes on the $1,980 phone's release after several reviewers reported problems. Samsung acknowledged that their experiences indicated the device needed further improvements to ensure the best possible user experience.

Marrying technical rigidity with unrestrained creativity? Due to its ability to transform brand engagement with creators on social media, programmatic influencer marketing is here to stay. Millennials have been abandoning traditional media channels and instead becoming increasingly invested in social media. However, marketers may find that PPC ads may not reach the desired performance levels.

NICE inContact has released the Spring 2019 version of its CXone cloud-based contact center software, with multiple AI-powered updates for smarter customer and agent engagement, plus enhanced CRM integrations. NICE inContact CXone "is the most complete, unified, and intelligent cloud contact center platform available in the market," said company spokesperson Cheryl Andrus.

There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a superior approach in many situations, but before you can get to decision making, people have to be able to use things like AI and ML. Humans are not naturals when it comes to numbers; thinking back to high school algebra is all it takes to convince most of us.

It is expected that 5G will move aggressively into the market, with near-complete major metropolitan coverage by the end of the year. This technology is a game-changer, but it doesn't come without issues, one of which is the massive change in network loading. 5G will shift the bottlenecks from the wireless networks to the backhaul, where the expected massive increase in traffic will force some rather impressive network upgrades.

Google announced a host of new services, features and partners at Google Cloud Next '19 Day 2 in San Francisco. The new unveilings followed its announcement of Anthos, an open source platform powered by Kubernetes, on Day 1. Anthos is "a single platform for developers and operations; it is for on-premise and multicloud installations," said Google SVP Urs Hölzle.

Alphabet's Project Wing on Monday launched a commercial air delivery service in North Canberra, Australia, providing customers with fresh food, hot coffee and over-the-counter medications from seven local businesses. Shoppers can use Wing's mobile app to place orders and receive deliveries within 30 minutes. The launch follows an 18-month test period in the area.

Apple plans to introduce a number of new products in the next two years that will sport a new display technology, according to master Apple watcher Ming-Chi Kuo of TF International Securities. Based on Kuo's predictions, which were reported widely on Tuesday, Apple will use new "mini LED" technology in three new products: a 31.6-inch monitor, a new iPad, and a new MacBook.

Walmart has launched a limited beta of Walmart Voice Order, which lets consumers order groceries by voice using Google Assistant. The service can be used with a number of devices: tablets, watches and TV sets running Android 6.0+; smartphones running Android 5.0+; iOS 10.0+ devices; Google Home; and more. "This announcement is huge," said Ray Wang, principal analyst at Constellation Research.

In 2018, 8.8 percent of all retail sales globally, totaling more than $2 trillion, were made online. As the total number of online purchases grows, a compelling case can be made that e-commerce customers expect to receive support that is as good as or even better than those who purchase the very same products in a store. In person, it is very easy to verify the proper set-up and operation.

I spent last week at Nvidia's GPU Technology Conference, and I expect this will be the last year it will go by that name. The company has evolved significantly during the last decade with robotics, AI, and even complete workstations and servers taking it well beyond its GPU roots. However, Nvidia doesn't yet have an effective way to convey how all the things it is doing will change the world.

Retail is facing battles on all fronts. Up against Amazon's streamlined operations on one side, and a higher demand for flawless customer service and experience on the other, it's either think or sink for many. However, AI has thrown some early adopters a lifeline. As Amazon has proven with its stranglehold on the retail industry, online shopping is unquestionably the future.

Facebook unveiled its Oculus Rift S virtual reality headset at the Game Developers Conference in San Francisco. It will be available this spring for $399. With the Rift 2, Oculus "is following some of the trends set by Vive -- inside-out tracking, incremental improvement, and focus on comfort," observed David MacQueen, executive director of Strategy Analytics' wireless media strategies service.

MORE Technologies last week launched a Kickstarter campaign to raise $20,000 for development of its open source robot ecosystem. The company will fund the project if it reaches its goal by April 21. It teaches real tech skills to the next generation of innovators and problem solvers using MOREbot -- a series of open source, customizable robotics kits.

Niantic last week offered a few members of the gaming press a chance to take in the magic of its upcoming Harry Potter: Wizards Unite augmented reality game. The game, which is being developed as part of a joint effort with WB Games San Francisco under the Portkey Games label, promises to build on Niantic's hugely popular Pokémon Go mobile phone game.

Trying to do business without also having a modern CRM system is like walking around naked. You can do it, at least for a little while, but people will begin to think you're weird -- and the trouble is, those people are all potential customers. CRM is essential today because, despite our reverence for the free market, it's really more like free markets -- plural.

Plans to bring facial recognition to major U.S. airports by 2021 are on a fast flight path, despite concerns about the new technology's readiness. President Trump in 2017 issued an executive order expediting the deployment of biometric verification of the identities of all travelers crossing U.S. borders. It stipulates that facial recognition identification be used in the top 20 U.S. airports.

Long-term trends in the technology segment are often the result of structural change. One such change in the semiconductor space was the shift to outsourcing specialized functions, including technology development in the form of intellectual property, chip design, fabrication, and packaging and test. That change has sparked a trend toward customization.

I grew up thinking the Mall of America was an unbelievable epicenter of retail commerce. Touted as the biggest mall in the world -- even equipped with an amusement park -- the Minnesota complex boasted stores of all kinds: toys, clothing, furniture, home furnishings. Then this thing called "e-commerce" came along and basically made the Mall of America seem like Main Street in small-town America.

Like many of you I was fascinated by the Michael Cohen testimony last week in what was more performance art than fact-finding. It tends to be fascinating to watch disgruntled ex-employees testify, but they often aren't the most reliable witnesses. The personal nature of their termination tends to push them toward exaggeration, and many were fired for legitimate reasons.

Amazon has announced Project Zero, a program that empowers vendors to help drive counterfeits down. The anti-counterfeit campaign will employ Amazon's advanced technology, machine learning and innovation. Amazon will partner with Project Zero's participating vendors to protect their intellectual property by detecting and removing counterfeits of their products.

Predicting the power output of wind farms has been challenging, but it's becoming less so with the use of machine learning. Google and British AI company DeepMind have been using ML algorithms to improve predictions of the wind power output at Google's wind farms in the Midwest. The farms use the algorithms to predict wind power output 36 hours ahead of generation.

Microsoft CEO Satya Nadella has defended the company's $479 million contract with the U.S. military -- a commitment that some Microsoft employees strongly opposed. While pledging to engage with employees and consider Microsoft's role as a corporate citizen, Nadella said the company would not withhold technology from institutions in democracies elected to preserve the freedoms of their citizens.

The artificial intelligence revolution has been going on for a while, but that does not mean all of software research and development is part of it. It is, nonetheless, an interesting example of what pushes the software industry forward. The ideas and techniques that brought machine learning into existence were developed over the span of several decades.

The FIDO Alliance hammered another nail into the passwords coffin with the announcement that devices running Android 7.0 or higher will be compatible with FIDO2, the latest version of its authentication solution. Certification of Android 7.0+ means devices running those versions of Google's mobile operating system will support FIDO2 out of the box or through a software update.

The Mobile World Congress is the annual event where everyone who hates Apple goes to grouse about their profits and point out Apple's lack of real progress. That's pretty much everyone who is anyone, aside from Apple itself, which also is at the event. Much like CES often does, MWC tends to spin pretty hard toward the "I hate Apple, I'd like to be Apple" crowd of competitors.

We're living in a time when customer expectations change particularly fast, and retailers that can't keep up get left behind. A consumer who enjoys the online shopping experience at an e-store automatically begins to expect the same level of service from every virtual point of sale. Thus, the expectation loop is born, and the only thing for retailers to do is to innovate, innovate and innovate.

Microsoft announced a number of artificial intelligence, mixed reality and customer insights tools for Microsoft Dynamics 365 at its Microsoft Business Forward event in Paris. There is "a lot of hype around AI and MR, but these are real applications delivering value to customers today" noted Rebecca Wettemann, vice president of research at Nucleus Research.

One of the biggest problems for those of us who have electric cars is charging. Chargers that drop the charging time to a few minutes have been coming to market, but the cars that can use them haven't yet begun to ship. What this means for most of us is that we are talking anywhere from 45 minutes to several days to fully charge our cars, depending on the charging system we have access to.

JPMorgan Chase on Thursday announced that it has created and successfully tested a digital coin. Each JPM Coin represents $1 in funds held in designated accounts at JPMorgan Chase N.A. The token was created using Quorum, a variant of Ethereum developed by JPMorgan Chase, to enable instantaneous payment transfers between its clients' institutional accounts.