We're living in a time when customer expectations change particularly fast, and retailers that can't keep up get left behind. A consumer who enjoys the online shopping experience at an e-store automatically begins to expect the same level of service from every virtual point of sale. Thus, the expectation loop is born, and the only thing for retailers to do is to innovate, innovate and innovate.

Microsoft announced a number of artificial intelligence, mixed reality and customer insights tools for Microsoft Dynamics 365 at its Microsoft Business Forward event in Paris. There is "a lot of hype around AI and MR, but these are real applications delivering value to customers today" noted Rebecca Wettemann, vice president of research at Nucleus Research.

One of the biggest problems for those of us who have electric cars is charging. Chargers that drop the charging time to a few minutes have been coming to market, but the cars that can use them haven't yet begun to ship. What this means for most of us is that we are talking anywhere from 45 minutes to several days to fully charge our cars, depending on the charging system we have access to.

JPMorgan Chase on Thursday announced that it has created and successfully tested a digital coin. Each JPM Coin represents $1 in funds held in designated accounts at JPMorgan Chase N.A. The token was created using Quorum, a variant of Ethereum developed by JPMorgan Chase, to enable instantaneous payment transfers between its clients' institutional accounts.

Amazon has scooped up mesh WiFi network maker Eero, the home network company known for making an easy-to-set-up product that can blanket a home with high-quality WiFi. "We are incredibly impressed with the Eero team and how quickly they invented a WiFi solution that makes connected devices just work," said Dave Limp, Amazon's senior vice president for devices and services.

President Donald Trump has signed an executive order aimed at boosting artificial intelligence R&D in the U.S. The order sets up the American AI Initiative, which instructs federal agencies to move projects involving artificial intelligence to the top of their priority lists. No funding is proposed in the order, but the initiative directs federal agencies to focus on five areas.

Last week, like a lot of you, I imagine, I watched the State of the Union and tried to figure out what was true and what was fiction. Tied into several of the live-streamed press fact-checking streams, I found that the comments validating or invalidating what the president said came in so far after the comment was made that it would have been better to wait until the next day.

The next upgrade of Apple's mobile operating system will come with an annoying surprise for VR and AR developers. It reportedly will block Web access to the accelerometer and gyroscope in Apple mobile devices by default. That means users will have to grant permission to any Web apps or sites that need those components to function, including those with VR and AR components.

Annual sales of all connected home devices are expected to exceed 520 million units by 2022, based on Parks Associates forecasts. Specific use cases for artificial intelligence in the smart home will help drive adoption of new devices and services as intelligent outcomes increase product value. Security use cases are the leading drivers of adoption.

The customer experience battle is being fought in the contact center. Whether it's a service line or an inside sales call making first contact, the phone is often the medium that matters in moments of truth. When customers are talking to an inside sales rep or an agent in a support organization, the ideal interaction is often described by customers as "a conversation."

The Motorola Razr -- once the hottest flip phone available -- is being revived as a smartphone with a foldable screen, according to reports. It will be offered exclusively through Verizon in the United States, possibly in February, although the device is still being tested and the launch date is not firm. Its starting price reportedly will be $1,500.

Decision makers in any sales organization know that forecasting correctly is both art and science. To predict the unforeseen successfully, you must use every piece of logic and reasoning available to help you make your predictions reality. When developing a strategic forecasting approach, your business needs to take a number of items into consideration simultaneously -- and that is no easy feat.

There's been way too much obsessing about how artificial intelligence and machine learning will eliminate jobs. For example, 60 Minutes recently ran a feature about AI venture capitalist Kai-Fu Lee, one of many stories predicting the elimination of jobs and a dystopian takeover of the world, or so it seems, by machines. Lee is a persuasive voice.

At last week's International CES, the CEO of woman-run sex tech startup Lora DiCarlo called out the Consumer Technology Association for rescinding its CES Innovation Award. The company received the award for its first-ever product, the Osé personal massager, only to have the CTA backpedal and retract it. Furthermore, the company was not even allowed to exhibit at CES 2019.

To say I'm typically not a fan of CES would be an understatement, but this year was very different. A combination of better logistics and fewer people at the show, coupled with some truly earth-shattering content, made CES a must-attend event this year. One of the things that jumped out at me is that IBM announced a compelling fix for the border wall controversy.

Google this week debuted a slew of new capabilities for Google Assistant at CES in Las Vegas. The new Connect platform lets device manufacturers incorporate Assistant into their products easily and cost-effectively. Connect uses Google's existing smart home platform to expand to new device types, while making device setup and discovery easy for consumers.

Powerful technologies like deep data, AI and quantum computing should be introduced into society carefully, IBM CEO Ginni Rometty declared in opening remarks at CES. "These tools are so powerful they will solve some of the most enduring problems -- like food safety, waste," she said, "but like all powerful tools, we've got to usher them in safely into society."

As e-commerce has gained serious momentum over the past 10 years, there have been dire predictions about the impending death of brick-and-mortar retail. The narrative has been framed largely as "technology is killing retail," but the reality is not quite so simple. While technology undoubtedly has transformed the retail landscape, it also has been pushing the industry forward.

Apple movies and music are coming to Samsung Smart TVs this spring. Samsung's 2019 Smart TVs will support iTunes Movies and TV Shows, and Apple AirPlay 2, Samsung said Sunday at CES in Las Vegas. Smart TVs made in 2018 also will be able to play Apple content via a firmware update. Apple content can be accessed from the smart TVs via an exclusive app.

We are approaching critical mass on a number of technologies that we will see increasingly this year. This wave will start at CES, where we will see an impressive number of attempts at personal robots and AI-powered digital assistants. Most will fail, but both the failures and the few successes will set the stage for the first true mobile personal robots that will arrive in the following years.

Year over year, we see the numbers. In 2017, e-commerce represented 49 percent of all total retail growth, up 16 percent. If this year's $119.99 billion holiday shopping season spend indicates anything, it's that 2018 is projected to be yet another banner year for commerce. Online shopping will hit unprecedented, never-before-seen rates of growth, and it'll be all thanks to technology.

DNA printing has given rise to the world's first "DNA printer" on the market, a claim advanced by the product's creators. The BioXp 3200 System is available from SGI-DNA, a division of Synthetic Genomics, a San Diego biotechnology company. The BioXp 3200 System is a DNA/RNA assembler and synthesizer made out of steel, glass, plastic, insulated wire, laboratory instruments and microprocessors.

Picking a product of the year is anything but trivial because the products I cover every week range from headphones to laptops to books, cars and more. So, I thought I'd try something different this year and pick six products that each deserve the title and then name a winner that stands out from the rest. This allows me to simplify the task and get around a bit of a writer's block I've been having on this subject.

In DNA printing, genetic code becomes computer code. This occurs when the chemical bases adenine, thymine, cytosine and guanine present in a chemical mix or gene sequence are translated by computer through gel electrophoresis technology into their representative letters: A/T, T/A, C/G, G/C. This alphabet code was formalized in 1970 by the International Union of Pure and Applied Chemistry.

DNA printing is based on the natural flow of genetic information in a cell from DNA through RNA to amino acids to proteins, from gene to protein, genome to proteome, genomics to proteomics. DNA, life's foundation blueprint, makes up genes, the instructions for making proteins -- the complex molecules that do most of the work in living organisms. "DNA makes RNA makes proteins make Life."

BlackBerry this week introduced its new Security Credential Management System. SCMS -- a free service for the public and private sectors -- could encourage efforts to develop autonomous and connected vehicle pilot programs. BlackBerry undertook development of this technology to provide the critical infrastructure for vehicles and traffic lights to exchange information securely.

You can roughly chart a product's lifecycle based on how it is sold, and this may be having a profound effect on CRM. In general, product categories start with disruptions but commoditize over time, and because of this, the economy needs to be refreshed with new disruptions to drive it. Disruption dominates the early phases of category growth, and the best use case is not always apparent.

Nvidia has announced a breakthrough in 3D rendering research that may have far-reaching ramifications for future virtual worlds. A team led by Nvidia VP Bryan Catanzaro discovered a way to use a neural network to render synthetic 3D environments in real time, using a model trained on real-world videos. With Nvidia's technology, worlds can be populated with objects "learned" from video input.

When the Oculus Rift launched in 2014, industry stakeholders speculated that the new, high-end in-home virtual reality headset would disrupt the entertainment industry. Just four years later, the technology has reached a crossroads, still lacking adoption by mainstream consumers. In a recent survey, 25 percent of broadband households indicated they were familiar with some type of VR technology, but just 8 percent actually owned a headset.

This is the time of year for a product guide. I'm a big fan of products most people don't have that solve a specific work problem, as well as those that could make your life easier, more comfortable or more fun. I like to give gifts that people actually would use. In some cases, due to the cost, these may be things you'd buy only for yourself, a spouse, or a relative you really want to impress.