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PayPal Lets Messenger Users Send Money to Buddies
October 20, 2017
PayPal has announced the immediate availability of its peer-to-peer payment service on Facebook Messenger, making it easy to exchange money between friends and family. PayPal also introduced its first-ever customer service bot. Payments can be made in Messenger by pressing the blue plus icon when composing a message and then tapping the green payments button.
Apple, GE Join Forces on Industrial IoT Apps
October 19, 2017
Apple and General Electric on Wednesday announced a new software development kit for iOS that enables developers to create applications for Predix, an Internet of Things platform made by GE. Applications developed with the new SDK could give industrial operators more insight and visibility into the performance of their equipment and operations on an iPhone or iPad.
Google's Pixel 2 Earns High Marks in Spite of Dull Design
October 18, 2017
As Google's new Pixel 2 smartphones get ready to hit the shelves, reviews of the models have begun mushrooming online. While the new phones generally have received positive grades, many reviewers found the their design boring. "The Pixel 2 hardware is ho-hum," observed Patrick Moorhead, principal analyst at Moor Insights and Strategy. "Google didn't take many risks in its design."
Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money
October 17, 2017
"As services are getting more and more mobile, service needs to get mobile as well," said Helpshift VP Tushar Makhija. "If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up."
WPA2 Flaw Could Blow WiFi Systems Wide Open
October 17, 2017
A security flaw in WPA2, the security protocol for most modern WiFi systems, could allow an attacker to steal sensitive data including emails, credit card numbers and passwords, Researchers at Belgian university KU Leuven reported Monday. Depending on the network configuration, the flaw also could allow an attacker to inject or manipulate information in the system.
Retailers Slowly Embracing In-Store Tech Tools
October 16, 2017
Most retailers don't have the in-store technology to view customer information across various touchpoints, suggests a new study from Kibo. Fifty-eight percent of retailers who participated in the study, released last Thursday, acknowledged they did not have that capability. The study was based on questions posed to 115 retail executives during the Future Stores 2017 conference.
Android Devs May Follow Apple's Face ID Lead
October 9, 2017
Apple's use of facial recognition to unlock its iPhone X may open the gates for developers champing at the bit to bring the technology to the Android world. Face ID, which will replace fingerprint scanning in Apple's new iPhone X, uses Apple's TrueDepth 3D camera to verify the owner of a phone. Android developers have been working on similar systems, said Sensible Vision CEO George Brostoff.
AI-Powered Mobile Chatbots Promise More Efficient Customer Service
October 9, 2017
Helpshift's new Web Chat application uses AI to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will boost Helpshift customers' ability to provide enterprise-grade support to their customers, according to Helpshift, which specializes in customer support for the gaming industry.
Google Pixel 2: 8/10ths of an Apple-Killer Strategy
October 9, 2017
What would it take to cause Apple to fail? While Steve Jobs was alive, the prevalent belief was that it would take his removal from the company. That has happened, but Apple's valuation and reserves are higher. Although the foundational element was removed, no one really went after Apple hard until last week, when Google launched a comprehensive strategy that clearly targeted the company.
Hologram Debuts Open Source Cellular Modem for IoT
October 5, 2017
Hologram on Thursday launched Nova, the first open source modem for cellular connectivity. Nova is a USB cellular modem purpose-built for Internet of Things development. Its Hologram software tools are compatible with most single board computers, such as Raspberry Pi. The Nova modem is open source and unlocked, so its use is not limited to Hologram's SIMs.
Google Poised to Add New Pixels to Growing Ecosystem
October 3, 2017
A refresh of Google's critically acclaimed Pixel smartphones is expected Wednesday when the company holds its annual product launch event at the SFJAZZ center in San Francisco. Although their features won't be known officially until Google raises the curtain on the phones at the event, leaks -- including photos -- have given the public a good idea of what's to come.
Amazon's Alexa May Get Into Your Head
September 21, 2017
Developers at Amazon's secret Lab 126 reportedly have been working on audio-only smart glass technology that would allow users to communicate with its virtual assistant Alexa. The smart glasses would connect wirelessly to users' smartphones and transfer communications through a bone-conduction audio system that would negate the need for headphones. Amazon plans to release the device this year.
Apple's Worthy iPhone 8 Models May Languish in X's Shadow
September 20, 2017
Reviews of Apple's new iPhone 8 and 8 Plus have been laudatory. However, the reviewers can't seem to get their minds off the jewel of the Apple universe, the iPhone X. Both the iPhone 8 and 8 Plus are "awesome" and better than last year's models -- but iPhone shoppers who want to be part of the future will save their money and buy an iPhone X later in the year, suggested reviewer David Pierce.
New Mobile App Promises Full B2B E-Commerce Experience
September 19, 2017
Insite Software has introduced the first fully configurable white label mobile app built for leading manufacturers and distributors, it said. The app supports everyone involved in the B2B e-commerce experience, from customers to channel partners, to field sales and support teams. Companies purchasing the app can tailor its functions to specific roles and responsibilities.
How Many Ways Might iPhone X's Face ID Go Wrong?
September 14, 2017
When Apple unveiled its iPhone X on Tuesday, officials highlighted the device's advanced functionality, including what truly could be a game changing feature, its facial recognition technology. The new handset allows users to unlock it simply by looking at it. The 10th anniversary edition of Apple's flagship mobile device is the first Apple handset to utilize Face ID.
First Impressions: iPhone X Garners Lots of Cautious Thumbs Up
September 13, 2017
Apple on Tuesday raised the curtain on its next-generation iPhone X, and it so far has been greeted with praise -- though tentative -- from early hands-on reviewers. For the most part, they gave the X kudos for design and build, but reserved their unequivocal endorsements until they could spend more time with the phone. A sore point with many reviewers was the mobile's price.
5 Ways to Give E-Commerce Shopping That Personal Touch
September 5, 2017
Shopping online can feel a bit impersonal. It's all about looking at screens and filling virtual carts, and not so much about having a rich experience. Many consumers long for just that kind of experience -- one that's similar to walking into a store, looking at products, talking with an associate, and perhaps ultimately making a purchase. This is where e-commerce personalization tech comes in.
LG Unveils V30 Flagship With Super Camera, Sound Features
September 5, 2017
LG Electronics last week unveiled its latest flagship smartphone, the LG V30, at IFA 2017 in Berlin. Among the LG V30's innovations: an F1.6 aperture camera lens; a glass Crystal Clear Lens; the first OLED FullVision display; Cine Video mode for producing movie-quality videos; and the Point Zoom feature, which lets users zoom in on any subject anywhere in the frame.
Consumers' Embrace of Mobile Apps Is Limited to a Choice Few
August 31, 2017
Mobile app use has become a powerful habit among U.S. consumers, based on new research findings. An increasing number of users have been spending their time consuming video, music and social media on smartphones and other mobile devices, but many are reluctant to try new apps. A large percentage of mobile app users' time is spent on apps like Facebook, Snapchat, Twitter or Instagram.
Rise in Mobile Commerce Fuels Demand for Omnichannel Service
August 30, 2017
Omnichannel support and communications are becoming essential for brands, as consumers' increasing use of mobile devices to make purchases and access content fuels their demand to be able to connect with companies when and how they want. However, brands lack the necessary expertise and infrastructure, and are turning to mobile network operators, or MNOs, to acquire omnichannel capabilities.
Cyberthieves Train Their Sights on US Mobile Phone Customers
August 29, 2017
A relatively new form of cybercrime recently has been plaguing American consumers. Thieves have been hijacking mobile phone account numbers and then transferring services to a different device. Further, hackers have begun using mobile numbers to raid digital wallets and similar accounts. This type of theft has been successful even against the most sophisticated of consumers.
Apple to Sate iPhone Curiosity Sept. 12
August 29, 2017
Apple plans to refresh its iPhone, TV and watch lines at an event scheduled Sept. 12. In addition to upgrading its iPhone 7 models, the company is expected to debut the "iPhone 8" to celebrate the 10th anniversary of the brand. It reportedly will have an OLED display with barely any bezel, a fingerprint scanner at the rear of the phone, and support for facial recognition and wireless charging.
Google Connects Mobile Searchers to Depression Assessment Tool
August 25, 2017
The National Alliance on Mental Illness on Wednesday announced that Google on mobile now provides people who search for the term "clinical depression" with a direct link to the PHQ-9 questionnaire used by medical professionals in the United States to evaluate patients for the disorder. People can conduct a self-assessment by filling in the questionnaire online.
Ad Tech's Future Beyond Facebook and Google
August 24, 2017
Advertising technology, or ad tech, is a relatively new business segment. Both Google and Facebook have been very successful with this new advertising model. Going forward, will ad tech be important and rapidly expand to a wider segment, or will it be limited to the way certain companies show value and grow? Advertising has gone through wave after wave of change over the decades.
Samsung's Note8 Is Its Biggest Galaxy Phone Yet
August 24, 2017
Samsung has unveiled its Galaxy Note8 smartphone, positioning the oversized handset as the ideal choice for those who want to do bigger things. The new Android-powered device's larger Infinity Display features nearly bezel-less full-frontal glass and an edge-to-edge screen. The Note8 comes with an improved S Pen that will allow users to communicate in what the company called more "personal ways."
Walmart, Google Enter Voice-Shopping Fray
August 24, 2017
Walmart and Google, two of Amazon's biggest rivals, on Wednesday announced a partnership that will let customers use Google's Home speaker and a number of voice-assisted mobile devices to shop online at Walmart. Their mutual goal is to eat away at Amazon's dominant share in the e-commerce shopping space and the smart speaker space, in order to curb the growth of its giant ecosystem.
T-Mobile Starts Building Low-Band Wireless Network in the Sticks
August 22, 2017
T-Mobile last week announced that it has begun the long-anticipated rollout of its new 600-MHz LTE premium low-band spectrum network in Cheyenne, Wyoming, kicking off a massive rollout designed to provide wireless coverage to rural communities across the U.S. T-Mobile also plans to use the low-band spectrum to accelerate deployment of next-generation 5G mobile service.
Fulfilling the Omnichannel Shopping Imperative
August 16, 2017
The omnichannel approach has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers. Here's the problem: E-commerce absolutely is killing brick-and-mortar stores.
It's a Whole New World With Alexa
August 7, 2017
Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated into many household objects, he noted. About 5 million voice-activated digital voice products had been sold as of January, and Bravac estimated 5 million more would be sold this year.
Businesses Leverage Instagram Stories to New Heights
August 3, 2017
Instagram's Stories feature, which launched one year ago, has achieved widespread engagement among businesses that want to raise their brand awareness and expand their e-commerce penetration, the company said. The tool, launched in August 2016, allows users to create digital slide shows out of photos and videos in order to convey a story. More than 250 million daily active users are on Stories.
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