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Advanced Selling Strategies
February 17, 2018
One of CRM's overlooked benefits, accrued over many years, is its influence on business processes. Twenty or so years ago, front-office business processes were simplistic, due in part to the lack of technology support. For example, business leaders might have wanted to peer into a sales process to better incentivize sales reps, but rarely did so because it required a lot of data.
Nimble Mobile CRM Gets Desktop Browser Features
February 15, 2018
Nimble has released Nimble Mobile CRM 3.0, its contact and pipeline manager for mobile sales teams and professionals. Nimble Mobile CRM 3.0 unifies contacts from mobile, cloud-based and desktop records into one comprehensive relationship manager that surfaces the histories of conversations and provides social context. It is available for iOS now. An Android version will be released this spring.
Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform
February 14, 2018
Oracle has demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York. Autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management are scheduled for availability in the first half of this year. Oracle announced a slew of new PaaS features and capabilities.
To Win in the New Delivery Economy, Go to the Cloud
February 12, 2018
As Amazon sets consumer expectations for rapid delivery to the home, companies in nearly every industry have been recognizing that they must move to the cloud to keep pace. This means revamping their transportation and logistics systems to meet their customers' escalating delivery expectations. These rising demands have been fueling the growth of a new generation of cloud-based, SaaS solutions.
SAP to Forge Stronger Links With $2.4B Callidus Buy
February 2, 2018
SAP has agreed to acquire Callidus Software for about $2.4 billion to improve back-office to front-office links. The transaction is expected to close in Q2 2018, subject to shareholder and regulatory approval and other customary closing conditions. SAP will get Callidus Software's CallidusCloud, which offers a full suite of sales performance management and configure-price-quote solutions.
Quest Updates Toad Open Source Database Tools
January 23, 2018
Quest Software on Monday announced a series of updates to its Toad open source database software applications, including new versions of its Toad Edge, Toad Data Point and Toad Intelligence Central products. After launching the first version of Toad Edge last summer, the company began seeing an uptick in downloads of freeware that supported MySQL on its Toad World community site.
Feds to Ramp Up Online Purchasing Presence
January 22, 2018
Online retail has been booming, with consumers flocking to the Internet to shop for almost anything. Online retail revenues in the U.S. would reach a projected $445 billion in 2017 and jump to $600 billion by 2020, according to FTI Consulting. The U.S. government has begun developing a program that would allow agencies to utilize e-commerce portals for purchases of COTS products.
New Google Service Makes Machine Learning More Accessible
January 18, 2018
Google on Wednesday released its Cloud AutoML Vision service in Alpha. It is the first in a planned series of Cloud AutoML services designed to help people with limited machine learning expertise build their own custom models using advanced techniques such as learning2learn and transfer learning. Learning2learn is a process for automating machine learning
IBM, Maersk Announce Global Blockchain Shipping Venture
January 18, 2018
IBM and Maersk have announced a joint venture to create a platform based on Hyperledger Fabric 1.0, with the goal of creating huge efficiencies in the global supply chain. The goal is to use blockchain tech provide a more efficient method of standardizing shipping logistics. The partnership "has the potential to remake the shipping sector landscape," said Brian Behlendorf of The Linux Foundation.
The Platform Wars of 2018
January 10, 2018
The new battleground in enterprise software is likely to be the software platform. This is not to say that analytics and security are not important, but they are being handled in different ways. Security is being handled in ways that address both hardware and software vulnerabilities, but these things aren't what customers or consumers spend their days thinking about.
2017: CRM in Full Stride
December 23, 2017
There was a lot in customer relationship management to like in 2017. The industry racked up north of $35 billion and the cloud reigned supreme. However, future growth presents a challenge. We're going to need to look beyond selling generic seats to grow the CRM market from here. It's a whole new ball game now that Oracle has credible cloud CRM. Other vendors will need to bring their A-games.
Data Modeling Is Key in New Customer Insight Platform
December 15, 2017
Heap has introduced a new feature set for its autonomous customer insight platform. Non-destructive data modeling allows users to define and model new insights without touching the raw data structure, resulting in faster iteration and speeding up productivity. Virtual event definitions let users retroactively update metrics on the fly wherever they are used.
New B2B Payments Platform Reaches Across Borders
December 12, 2017
Nanopay has unveiled a new platform that will let companies process business-to-business payments between bank accounts across borders. The platform is currently in private beta. It will become generally available in February, initially enabling cross-border payments between Canada and the United States. Cross-border payments with India and China will be added in Q2.
New Open Platform Helps Enterprises Manage Their Own Cloud Services
December 6, 2017
CoreOS on Tuesday announced the release of Tectonic 1.8, a Kubernetes container management platform. Tectonic enables enterprises to deploy key automation infrastructure components that function like managed cloud services without cloud vendor lock-in. The CoreOS Open Cloud Services Catalog offers an alternative to cloud vendors' proprietary services and APIs.
CPQ's Other Life
November 30, 2017
Configure, Price, Quote systems have a name problem. When they debuted, their basic functions gave a name to the category that was self-explanatory, and it fit well. As with any good idea in technology, however, frequent use brought with it demand for more functionality that quickly outstripped the technology's charter -- a happy problem.
Major Players Roll Up Sleeves to Solve Open Source Licensing Problems
November 30, 2017
Four big tech players this week moved to improve their handling of open source software licensing violations. Red Hat, Google, Facebook and IBM said they would apply error standards in GNU GPLv3 to all of their open source licensing, even licenses granted under older GPL agreements. "This will make everything consistent with GPLv3," said IP attorney Lawrence Rosen.
Driving Digital Transformation by Making Citizen Developers Heroes
November 10, 2017
Corporate executives know that if they don't transform their companies into digital enterprises they're going to be at a significant competitive disadvantage. Yet many corporate leaders have been unable to make significant progress transforming their organizations. Many executives have found that changing their corporate cultures is a lot harder than adopting cloud-based applications and services.
Nvidia Containerizes GPU-Accelerated Deep Learning
November 7, 2017
We often talk about hybrid cloud business models, but virtually always in the context of traditional processor-bound applications. What if deep learning developers and service operators could run their GPU-accelerated model training or inference delivery service anywhere they wanted? What if they could do so without having to worry about which Nvidia graphics processor unit they were using?
IBM Launches Private Cloud to Ease Public Cloud Transition
November 3, 2017
IBM has announced IBM Cloud Private, a software platform that allows enterprise customers to run applications and store critical data in an on-premises, private cloud environment. The new service employs a Kubernetes-based container architecture that supports both Docker containers and Cloud Foundry. IBM also introduced new container-optimized versions of core enterprise software.
New Search Tool Helps Firms Find the Best B2B Software Fit
October 27, 2017
Siftery on Thursday announced the launch of its new Product Alternatives search tool, which is designed to help companies find alternative B2B software products when replacements are needed. It allows users to search a database of more than 40,000 software options, Siftery said. Its AI technology not only helps find suitable alternative products, but also ranks the various options.
AI Integrations Help Sort Out Sales Signals
October 25, 2017
Clari, which develops software focusing on the opportunity-to-close, or OTC, process, on Wednesday announced integrations with DocuSign, Clearslide and Xactly. Clari's artificial-intelligence-powered OTC platform already integrates Google and Microsoft email and calendar activity, which gives sales teams immediate knowledge of sales reps' and prospects' behavior.
New Tools Offer Wholesale Distributors Fast Track to E-Commerce
October 18, 2017
Epicor this week released Epicor Commerce Connect, a cloud-based application designed to help wholesale distributors quickly deploy e-commerce sites that will automate many of the steps required to move product to their customers. The Commerce Connect software is now available for Epicor Eclipse, a cloud-based platform geared toward helping companies deploy rich B2B and B2C solutions.
Companies Turn Blind Eye to Open Source Security Risks
October 18, 2017
Many software developers and enterprise users have been lax or oblivious to the need to properly manage open source software. A new report highlights the consequences of failure to establish open source acquisition and usage policies, and to follow best practices. Flexera polled more than 400 commercial software suppliers and in-house software development teams within enterprises.
Salesforce's IoT Strategy
October 16, 2017
Salesforce is a large and well-disciplined development company. It's pretty good at marketing too. It continues to innovate in all product areas, from core platform to applications, and the one criticism I'd make is that it's information overload at times. Lately Salesforce has made a big deal of adding its AI product, Einstein, to every application area to provide insights and stack rank options.
Could HP and Dell Get Together Again?
October 16, 2017
Technology companies tend to have very fickle relationships. For instance, Microsoft helped launch Apple, worked to kill the company, provided money to save it, and then got its butt kicked by it. Dell first partnered with EMC, then competed with it, then bought it -- and the CEOs remained friends throughout. Dell and HP have had a rather interesting relationship as well.
Salesforce Reshuffles SaaS, PaaS in Internet of Things and AI
October 13, 2017
It can be a full-time job trying to keep up with Salesforce's newest cloud offerings. However, it is always worth the effort, because the company's pronouncements are often early bellwethers of the future direction of the software industry. This has become particularly true with respect to the company's evolving efforts to penetrate and gain a prominent position in the AI and IoT markets.
Apple Releases Retro Version of iTunes
October 11, 2017
Apple has made a retro version of iTunes available, 12.6.3, reviving features removed by the mammoth 12.7 overhaul it released last month. News of the release surfaced Monday in a post on Reddit by user vista980622. Apple was low key about the release, saying in an online post dated Sept. 23 that the retro version was for business partners who needed iTunes to mass deploy apps on iOS devices.
Container Runtime Brings Greater Flexibility to Kubernetes and BOSH
October 11, 2017
The Cloud Foundry Foundation has launched Container Runtime as the default deployment and management platform for containers using Kubernetes and BOSH. The foundation announced Container Runtime at its annual European user conference. Cloud Foundry is an open source Platform as a Service offering used for building and managing applications in the cloud or in data centers.
Show Season
October 4, 2017
Autumn officially kicked off about a week ago -- not with some celestial convergence but with show season, with companies like HubSpot and SugarCRM holding conclaves of their faithful. This is traditionally the beginning of attempts at closing the calendar year on a high note, as CRM vendors work to garner customer dollars based on the promises of new technologies unveiled at conferences.
New BPM, CRM Features Aim to Speed Strategy Execution
September 30, 2017
Bpm'online has introduced software update 7.11 for its intelligent CRM and BPM platform, with more than 200 improvements designed to accelerate strategy execution. Among other features, it provides new machine learning capabilities and predictive algorithms that offer users relevant information and automation within a specific context based on analysis of historical data.
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If the FAA approved the use of autonomous drones as passenger "air taxis" for short commutes, how interested would you be in riding in them?
Very -- too much of my life is wasted in clogged traffic.
Not interested -- even if they were safe, they would be ridiculously expensive.
I'm looking forward to them -- smart machines will save human lives.
I'm skeptical -- but if they proved reasonably safe, I'd get on board.
I'd use them -- human pilots could take over remotely if necessary.
No way -- I would want a human on board to take over in an emergency.