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Jeff Kagan
Comcast Rolls the Dice With Xfinity Instant TV
05/24/17 2:29 PM PT | E-Commerce Times | 583 Words

Comcast has led the way in cable television ever since it acquired AT&T Broadband a decade ago. However, in recent...

Jeff Kagan
Charter's Wireless Play
05/15/17 1:49 PM PT | E-Commerce Times | 474 Words

Ever wonder how the cable television industry would get back into the wireless business? Charter Spectrum has announced it will resell...

Jeff Kagan
C Spire's Place Among Cable TV Challengers
04/27/17 12:26 PM PT | E-Commerce Times | 653 Words

Cable TV has been facing mounting attacks from new technologies and new competitors. C Spire recently joined the action, announcing plans...

Jeff Kagan
Will Amazon Go Reinvent Retail?
04/14/17 10:00 AM PT | E-Commerce Times | 985 Words

Every time I walk into a retail store, I complain. I grumble to my wife about the same pet peeve every...

Jeff Kagan
A Solution for the Uber CEO's Anger Problem
03/31/17 5:00 AM PT | E-Commerce Times | 846 Words

Uber CEO Travis Kalanick has earned a reputation for having a short fuse. In addition to his apparent personal anger management...

Jeff Kagan
Verizon Wakes Up to Join Mobile TV Race
03/17/17 9:17 AM PT | E-Commerce Times | 380 Words

Following decades of slow movement due to cable companies facing no competition, the television world is changing rapidly. Lots of challengers...

Jeff Kagan
Time to Get Serious About IoT Cybersecurity
03/02/17 11:30 AM PT | E-Commerce Times | 471 Words

Both companies and individuals will have incredible opportunities ahead with the Internet of Things . IoT is starting to combine with...

Jeff Kagan
Trump's Not the Only One With a Phone Security Problem
02/17/17 5:00 AM PT | E-Commerce Times | 886 Words

Is your Android phone secure? President Donald Trump's favorite smartphone reportedly is an older Android device. Security concerns flared recently, following...

Jeff Kagan
Wireless, Telecom and Pay TV: The Future Is Coming Into Focus
02/02/17 12:53 PM PT | E-Commerce Times | 974 Words

Wireless, telecom and pay TV -- including cable, satellite and Internet services -- are all on a growth trajectory, but each...

Jeff Kagan
Why Companies Botch Customer Care
01/19/17 5:00 AM PT | E-Commerce Times | 1248 Words

Do your customers come first? Companies spend a fortune to win and keep their customers. They advertise and market their products...

Jeff Kagan
Which Wireless Carrier Is Best for You?
01/05/17 9:32 AM PT | E-Commerce Times | 730 Words

Which wireless carrier is best? Many studies are undertaken every year, and while they are interesting and accurate, they often are...

Jeff Kagan
2017: AI's Coming Out Party
12/20/16 5:00 AM PT | E-Commerce Times | 726 Words

Artificial intelligence will be having a big coming out party in 2017. While there are plenty of opportunities in this space...

Jeff Kagan
Beware of Wildly Inconsistent Online Shopping Rules
12/01/16 10:14 AM PT | E-Commerce Times | 1283 Words

Before you sit down at your kitchen table and lose money shopping for Christmas and holiday gifts, you'd be well advised...

Jeff Kagan
Pay TV's Newest Innovation: Giving Users Control
11/21/16 11:19 AM PT | E-Commerce Times | 559 Words

With the launch of Stream Saver, AT&T Mobility has given users control over their streaming video quality. Stream Saver is similar...

Jeff Kagan
Can Charter Turn a Frog Into a Prince?
11/04/16 1:53 PM PT | E-Commerce Times | 667 Words

Charter intends to revive the damaged Time Warner Cable image and brand in the minds of the customer and investor, which...

Jeff Kagan
Batterygate Will Kill Samsung's Holiday Shopping Season
10/25/16 9:55 AM PT | E-Commerce Times | 727 Words

When news of Samsung's Batterygate first surfaced, I think that mine may have been the only voice saying the Samsung brand...

Jeff Kagan
Who's Riding the New TV Wave?
10/07/16 5:00 AM PT | E-Commerce Times | 539 Words

There is a generational shift occurring in the television industry. Traditional cable TV, which dominated the last several decades, is going...

Jeff Kagan
The Growing Customer Trust Gap
09/28/16 5:00 AM PT | E-Commerce Times | 1031 Words

Like most of you, I'm a bank customer -- and I expect that like me, most of you are getting sick...

Jeff Kagan
It's Time for Comcast to Get Off the Wireless Fence
09/08/16 10:26 AM PT | E-Commerce Times | 590 Words

Comcast tried to give wireless a go several years ago. It failed. It pulled out of wireless, sold its spectrum...

Jeff Kagan
Dark Days Ahead for Companies That Fail Customers
08/29/16 11:20 AM PT | E-Commerce Times | 557 Words

It's 2016, and there are more ways to connect than ever before. You would think customer service and customer care would...

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