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Jeff Kagan
UC Has a Bright Future as the Next Generation of Business Communications
04/12/18 10:37 AM PT | E-Commerce Times | 524 Words

Unified communications is coming on strong and growing fast. It is positioned as the next big step forward in the communications...

Jeff Kagan
The Danger of Underestimating Your Brand's Value
04/05/18 5:00 AM PT | E-Commerce Times | 994 Words

A solid brand is key to business success, but over the years I have seen many companies try to commit suicide...

Jeff Kagan
Squandering Customer Loyalty Is Risky Business
03/22/18 5:00 AM PT | E-Commerce Times | 1113 Words

Customers often make investments in their relationships with the businesses they choose to patronize. There is plenty of competition, so companies...

Jeff Kagan
Mobile Pay, Smart Speaker Brand Confusion Means No Winners
03/01/18 3:57 PM PT | E-Commerce Times | 611 Words

Google Pay launched last week, becoming the latest entry in the world of master-brand confusion. The new Google Pay combines...

Jeff Kagan
'Different Strokes' Approach Can Damage a Brand
02/23/18 12:49 PM PT | E-Commerce Times | 805 Words

One fundamental element of building a brand relationship with customers is consistency. Widely franchised companies like Starbucks compromise consistency, however. They...

Jeff Kagan
The 3 Faces of Customer Care
02/08/18 11:27 AM PT | E-Commerce Times | 986 Words

Companies are run by people. Some do a great job of putting the customer first and growing, which ultimately rewards investors....

Jeff Kagan
Don't Discount the Business Power of Emotions
01/23/18 10:22 AM PT | E-Commerce Times | 437 Words

What accounts for the amazing success of Apple and Starbucks ? They both connect with users on an emotional level. This...

Jeff Kagan
Verizon's Reawakening
01/05/18 7:00 AM PT | E-Commerce Times | 808 Words

Verizon is finally snapping out of the doldrums it has been stuck in for the last several years. It seems...

Jeff Kagan
Uber Is Great Until It Leaves You Out in the Cold
12/20/17 5:00 AM PT | E-Commerce Times | 957 Words

Uber works great -- until it stops working, leaving your kid walking home alone on a cold and rainy winter night....

Jeff Kagan
GoGo's In-Flight WiFi Goes in Fits and Starts
12/07/17 9:51 AM PT | E-Commerce Times | 640 Words

Why is it that in-flight WiFi is almost always problematic? Every time I take a commercial flight, I sign up for...

Jeff Kagan
Which Is Best for You: iPhone 8, iPhone X or Galaxy S8?
11/20/17 3:01 PM PT | E-Commerce Times | 917 Words

Apple's iPhone and Google's Android operating system hit the marketplace one decade ago. Ten years later, there's still plenty of debate...

Jeff Kagan
The Eve of the Self-Driving Revolution
11/02/17 3:06 PM PT | E-Commerce Times | 609 Words

A decade ago, there wasn't much talk about self-driving cars or autonomous-cars, but Toyota and Lexus were setting the stage with...

Jeff Kagan
Artificial Intelligence vs. Echo's Eavesdropping and Google's Home Invasion
10/19/17 1:07 PM PT | E-Commerce Times | 789 Words

There's a lot of excitement about all the new artificial intelligence technology hitting the market -- like Amazon's Echo and Google's...

Jeff Kagan
Artificial Intelligence, Smart Speakers and You
09/21/17 5:00 AM PT | E-Commerce Times | 614 Words

The artificial intelligence speaker war is now being waged, and it is escalating. Today you can choose between Amazon Echo and...

Jeff Kagan
Why We Should Care More About Who's Watching
09/07/17 2:35 PM PT | E-Commerce Times | 945 Words

George Orwell wrote Nineteen Eighty-Four in 1949. When the year 1984 rolled around, Rockwell's haunting song, Somebody's Watching Me , featuring...

Jeff Kagan
Ad Tech's Future Beyond Facebook and Google
08/24/17 2:24 PM PT | E-Commerce Times | 483 Words

Advertising technology, or ad tech, is a relatively new business segment. Both Google and Facebook have been very successful with this...

Jeff Kagan
How Amazon Is Transforming Retail
07/27/17 5:00 AM PT | E-Commerce Times | 667 Words

Amazon's plan to buy Whole Foods Market has raised many new questions. If the company is successful in making the acquisition,...

Jeff Kagan
Amazon's Echo Show: The Future Is Here
07/13/17 1:23 PM PT | E-Commerce Times | 842 Words

Amazon recently launched its Echo Show, which brings a visual screen to its smart speaker device. The screen changes the Echo...

Jeff Kagan
Netflix Climbs the Growth Wave as Cable TV Slides
06/22/17 9:36 AM PT | E-Commerce Times | 552 Words

Things change quickly. A few short years ago, Netflix was nothing more than a mail order Blockbuster-type video rental business. Since...

Jeff Kagan
The Best Wireless Service and Smartphone
06/08/17 11:23 AM PT | E-Commerce Times | 726 Words

During a recent grocery checkout conversation, it came up that I was a wireless analyst, and the cashier asked me which...

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