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Erika Morphy
Crowdsourced App Helps Otis Lift E-Service to Another Level
05/24/13 5:00 AM PT | CRM Buyer | 426 Words

Mobile CRM is well entrenched in the sales and marketing spaces -- perhaps too entrenched in some cases.

Erika Morphy
When Mobile CRM Goes Too Far, Part 2
05/28/13 5:00 AM PT | CRM Buyer | 622 Words

The case for mobile CRM is an easy one to make. Smartphones are now ubiquitous, and the way most people work...

Erika Morphy
BigContacts Makes Complex Workflow Building Look Easy
06/03/13 5:00 AM PT | CRM Buyer | 406 Words

BigContacts has unveiled the latest iteration of its CRM application, BigContacts 2.0. The application is a full-featured CRM suite "that...

Erika Morphy
Bonitasoft Revs Its Execution Engine in Bonita BPM 6
06/07/13 8:47 AM PT | CRM Buyer | 410 Words

It has been a busy three years for Bonitasoft . Since its launch, the company has: 1) commercialized its open source...

Erika Morphy
When Mobile CRM Goes Too Far, Part 3
06/10/13 5:00 AM PT | CRM Buyer | 726 Words

When Mobile CRM Goes Too Far, Part 1

Erika Morphy
Contact Center Managers Get Some Mobile Mojo
06/18/13 5:00 AM PT | CRM Buyer | 579 Words

Another day, another mobile app release; except in this case, the app is aimed at the contact center supervisor -- not...

Erika Morphy
HP Targets Salesforce Users With New Document Tool
06/24/13 5:00 AM PT | CRM Buyer | 463 Words

It's no secret that Salesforce.com has already inspired virtually countless ancillary products and services, including Thunderhead.com's ONE Correspond for Salesforce 2.0...

Erika Morphy
Mobile Privacy Laws Are on the Horizon
06/25/13 5:00 AM PT | CRM Buyer | 703 Words

This past May mobile app developers dodged a bullet when a California state court sided with Delta Airlines in a dispute...

Erika Morphy
Pipeliner 5.2 Keeps CRM in Sync
07/08/13 5:00 AM PT | CRM Buyer | 399 Words

After making its beta debut back in 2009, Pipeliner CRM software recently graduated to version 5.2, bringing with it the ability...

Erika Morphy
Don't Look Now, but Mobile Privacy Regulations Are on the Way
07/09/13 5:00 AM PT | CRM Buyer | 687 Words

The issue of mobile privacy has been simmering for years, and it's long been apparent that there will be some movement...

Erika Morphy
Ask Customers (Online) and Ye Could Receive
07/11/13 5:00 AM PT | CRM Buyer | 867 Words

If ever there was a case for conducting online customer surveys, Adam Lasky, global social media coordinator at Spreadshirt , has...

Erika Morphy
SMS: The Energizer Bunny of Mobile Advertising
07/15/13 5:00 AM PT | CRM Buyer | 621 Words

Like everyone else with a pulse, Paul Rand, president and CEO of Zocalo Group , has noted the phenomenal growth of...

Erika Morphy
New ClearSlide App Paves Sales Reps' Mobile Path to Cloud Content
07/16/13 5:00 AM PT | CRM Buyer | 402 Words

ClearSlide has already released several mobile apps targeting salespeople on the road, and recently it rolled out another key piece of...

Erika Morphy
SMS Marketing's Fine Line
07/24/13 5:00 AM PT | CRM Buyer | 627 Words

The case for SMS marketing is easy to make . It's cheap and it's easy. It can be far-reaching, given how...

Erika Morphy
Experian Steps Up Its Social Engagement Push
07/25/13 5:00 AM PT | CRM Buyer | 447 Words

It can be difficult enough to market to consumers through one channel, but trying to work across channels compounds that difficulty...

Erika Morphy
Colosa Sweetens SugarCRM With 2 More Spoonfuls of BPM
08/05/13 5:00 AM PT | CRM Buyer | 427 Words

After several months in beta, SugarCRM and Colosa have made generally available a new Sugar module that lets users design business...

Erika Morphy
Mobile Is About to Get Serious About Video Ads
08/06/13 5:00 AM PT | CRM Buyer | 642 Words

Mobile marketers beware: A new ad format is poised to become very popular and very much in demand -- and there...

Erika Morphy
Desperately Seeking Innovation
08/07/13 5:00 AM PT | TechNewsWorld | 910 Words

Apple may have won the battle, but it is in danger of losing the war. The battle was last Saturday's veto...

Erika Morphy
Zozi: It's All About the Experience
08/08/13 5:00 AM PT | CRM Buyer | 440 Words

Zozi , a company that connects customers to activity-related adventures or trips -- say sailing lessons or rock-climbing tours --...

Erika Morphy
Nice Systems Gives Customers Face Time With CSRs
08/12/13 5:00 AM PT | CRM Buyer | 398 Words

Nice Systems has introduced a Contact Center Video Recording platform to its Nice Interaction Management suite. While not in great...

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Would you license your personal data to advertising platforms if you were paid directly for it?
Yes -- So much of my personal data is already in the hands of advertisers anyhow; I may as well be paid for it.
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