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David Jones
Larry Page's Self-Flying Taxi Set for New Zealand Test Runs
03/15/18 1:17 PM PT | TechNewsWorld | 758 Words

A new air taxi service financially backed by Google cofounder Larry Page is set to take off in New Zealand, thanks...

Rob Enderle
I Have Seen Technology's Future
03/12/18 10:58 AM PT | TechNewsWorld | 2275 Words

With the collapse of the Intel Developer Forum , Nvidia's GPU Technology Conference has become the strongest event showcasing the near-term...

Rob Enderle
Most Companies Have No Idea Where They Are Going
03/05/18 10:57 AM PT | TechNewsWorld | 1819 Words

Dell recently collaborated with the Institute for the Future -- an interesting think tank largely driven by futurists, which focuses...

Vivian Wagner
FutureProof Retail President Di Di Chan: Combine Your Strengths
02/27/18 12:09 PM PT | TechNewsWorld | 1037 Words

Di Di Chan is cofounder and president of FutureProof Retail . In this exclusive interview, Chan talks about time, trust, and...

David Jones
FCC's Final Rule on Net Neutrality Sparks Legal Challenges
02/23/18 11:18 AM PT | E-Commerce Times | 779 Words

The Federal Communications Commission on Thursday officially published its Net neutrality rollback order in the Federal Register , triggering a flurry...

David Jones
Disaffected Social Media Users Flock to Vero
03/01/18 10:45 AM PT | TechNewsWorld | 551 Words

Vero , a relatively unknown social network that launched three years ago, has been enjoying a surge in user engagement...

Richard Adhikari
Self-Service AI Aims to Grease the Wheels for B2B Sales Teams
01/26/18 9:19 AM PT | CRM Buyer | 610 Words this week released a self-service version of its artificial intelligence sales execution and sales forecasting platform for B2B sales teams. The system provides enterprise-grade AI to sales teams in less than five minutes, according to the company. Like the regular platform,...

Richard Adhikari
AI Self-Service: Smile for Your Supper
12/21/17 7:00 AM PT | CRM Buyer | 642 Words

Cali Group and NEC on Tuesday announced a pilot program using kiosks equipped with facial recognition software and artificial intelligence to...

Richard Adhikari
5 Ways E-Commerce SMBs Can Cool Social Media Complaints
01/06/18 5:00 AM PT | E-Commerce Times | 523 Words

An up-to-date knowledge base enables instant self-service , "but SMBs must also offer channels for customers to communicate directly with support agents to cover all bases."

SMBs should offer robust omnichannel options and prioritize user-friendly channel support, Crawford suggested. These channels "should...

Jeffrey M. Kaplan
Cloud Training to Boost Competitive Advantage Strategies
01/11/18 3:24 PM PT | E-Commerce Times | 1038 Words

Many cloud vendors have attempted to circumvent this burden by relying on a variety of new technologies to reduce the cost of customer training and support, ranging from bots to self-service wikis fueled by powerful new artificial intelligence and machine learning capabilities.


Denis Pombriant
The Platform Wars of 2018
01/10/18 3:00 PM PT | CRM Buyer | 865 Words

It's one reason so much energy has gone into developing indirect and self-service support.

Today's problem is slightly different, in that vendors all more or less recognize a need to alter their processes on the fly. It's no longer enough to offer...

Richard Adhikari
Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform
02/14/18 11:22 AM PT | E-Commerce Times | 623 Words

Oracle on Tuesday demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New...

Peter Suciu
Tech Takes Front Seat at Detroit Auto Show
01/17/18 5:00 AM PT | TechNewsWorld | 1249 Words

In recent years, CES largely has usurped the North American International Auto Show in Detroit as the "first auto show of...

John P. Mello Jr.
Study: Community-Owned Broadband Beats Commercial ISPs on Price
01/16/18 5:00 AM PT | E-Commerce Times | 780 Words

Community-owned fiber-to-home broadband networks generally charge less for entry-level service than private providers, according to the Berkman Klein Center for Internet...

Richard Adhikari
3 Cybersecurity Threats SMB Etailers Should Not Ignore
02/16/18 12:23 PM PT | E-Commerce Times | 878 Words

Some small e-commerce website operators may think their relative obscurity offers protection, but the fact is that SMBs are especially vulnerable...

Kristen Hanich
Top 5 Data-Driven Mobile Services for a Competitive Edge
01/12/18 12:37 PM PT | E-Commerce Times | 870 Words

The mobile data market has been approaching saturation in major industrialized nations. Mobile data consumption has increased steadily over the past...

Chris Bucholtz
The Top 20 CRM Blogs of 2017: Countdown, Part 2
01/31/18 5:00 AM PT | CRM Buyer | 2596 Words

The Top 20 CRM Blogs of 2017: Countdown, Part 1 Where does the discipline of CRM begin? We have a...

Denis Pombriant
Infrastructure as an Anchor
01/18/18 3:06 PM PT | CRM Buyer | 815 Words

Oracle's race to the cloud has offered multiple successes to its investors and some disappointment as well. No transition of...

Kevin Sjodin
Bridging the Gap Between Self-Service and Live Service
05/13/10 5:00 AM PT | CRM Buyer | 1280 Words

... majority of today's contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, people will always need to talk to people. That is why there will always be a need for live...

Andrew Boyd
Customer Self-Service: How May You Help Me?
06/21/07 4:00 AM PT | CRM Buyer | 895 Words

... an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges -- improving the customer experience and cost reduction. While the cost-related benefits of self-service are widely understood, and arguably...

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How do you feel about accidents that occur when self-driving vehicles are being tested?
Self-driving vehicles should be banned -- one death is one too many.
Autonomous vehicles could save thousands of lives -- the tests should continue.
Companies with bad safety records should have to stop testing.
Accidents happen -- we should investigate and learn from them.
The tests are pointless -- most people will never trust software and sensors.
Most injuries and fatalities in self-driving auto tests are due to human error.