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Steve Woods
Utopia or Disaster? AI's Transformation of Sales
09/19/18 11:05 AM PT | CRM Buyer | 1506 Words

If there's one thing that can be said with certainty about artificial intelligence in the field of sales, it's this: It's...

Mickey Patton
Is Weak Data Integrity Killing Your CRM?
08/29/18 5:00 AM PT | CRM Buyer | 1395 Words

American companies spend an enormous amount of money on training. Spending reached more than US$90 billion in 2017, an increase of...

Peter Suciu
E-Scooters: On a Road to Nowhere
09/07/18 5:00 AM PT | TechNewsWorld | 1649 Words

As summer winds die down here's hoping one of the season's most ridiculous and unnecessary fads goes with them. Bird and...

Richard Adhikari
AI-Driven Marketing Offers High Hopes to B2B Firms
08/08/18 10:36 AM PT | E-Commerce Times | 1159 Words

Versium's LifeData Predictive Lead Score service, launched in 2016, is a self-service solution that lets marketing professionals, agencies and application providers rapidly build predictive models and visualize a marketing campaign's projected performance without requiring expertise or experience in data science.

The...

Richard Adhikari
New B2B Customer Experience Dashboards Promise Better Business Visibility
07/12/18 11:14 AM PT | CRM Buyer | 940 Words

B2B procurement officers opt for self-service over live salespeople for convenience, Avionos has found. Ninety-seven percent of the 160 procurement officers at U.S.-based B2B companies recently surveyed considered a supplier's online customer portal a critical factor in selection. Eighty-nine percent reported making...

Jim McGregor
The Transportation Revolution: Much More Than Self-Driving Cars
07/28/18 5:00 AM PT | TechNewsWorld | 918 Words

The autonomous car has thrown the automotive industry -- an industry that is notoriously slow to change -- into the forefront...

Rob Enderle
AI and the Future of Your Job
07/30/18 10:07 AM PT | TechNewsWorld | 2029 Words

I just finished The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity , and it was one hell...

Richard Adhikari
CVS Offers Doc Visits via Smartphone Video
08/09/18 12:46 PM PT | TechNewsWorld | 1001 Words

CVS Health'a retail MinuteClinic on Wednesday announced MinuteClinic Video Visits, a new virtual healthcare offering designed to assist people with minor...

Peter Suciu
Celebrating Cable TV and All the Wonders That Followed
08/17/18 9:18 AM PT | TechNewsWorld | 2128 Words

As a reporter, I cover a number of beats, including those related to advances in TV production and the technology that...

Kevin Sjodin
Bridging the Gap Between Self-Service and Live Service
05/13/10 5:00 AM PT | CRM Buyer | 1280 Words

... majority of today's contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, people will always need to talk to people. That is why there will always be a need for live...

Andrew Boyd
Customer Self-Service: How May You Help Me?
06/21/07 4:00 AM PT | CRM Buyer | 895 Words

... an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges -- improving the customer experience and cost reduction. While the cost-related benefits of self-service are widely understood, and arguably...

Swamy Viswanathan
10 Steps to Customer Self-Service Nirvana
01/04/11 5:00 AM PT | CRM Buyer | 1234 Words

In decades past, self-service meant providing a detailed manual. The downside, of course, was that a printed manual could not be updated dynamically and was costly to distribute. In the late 1990s, with the advent of the Web and content management, self-service meant...

Lesley Hensell
Is Self-Service Really Reaping ROI?
08/28/03 3:55 AM PT | CRM Buyer | 1172 Words

More businesses are jumping on the self-service bandwagon, with many local grocery stores and hardware stores allowing self-checkout.

According to a July study conducted by research firm IDC for NCR Corp., nearly 70 percent of customers in five different countries said they...

Alan Hubbard
How Speech Self-Service Dramatically Improves Call Centers
01/14/08 4:00 AM PT | CRM Buyer | 610 Words

BIC firms attempt to differentiate themselves from their competition by offering speech self-service .

Empowering Customers
A well designed speech self-service application does a number of things. First, it empowers the customer to resolve issues on their own. Customers can...

Elizabeth Millard
The Rise of Online Self-Service
06/09/04 8:28 AM PT | CRM Buyer | 923 Words

With that demand in mind, many companies are turning to firms that deliver online self-service tools. Selling either in-house software or hosted services , sometimes even both, purveyors of self-service technology are finding their products are in high demand.

Can these companies...

Erika Morphy
Self-Service Kiosks: Bane or Boon?
07/28/08 4:00 AM PT | CRM Buyer | 879 Words

Consulting , has: the self-service kiosks that just about every airline now uses to handle automated tasks. They are easy to use and they keep the lines down to a minimum, she commented. And they are smart -- a trait Bower experienced firsthand...

Christopher J. Bucholtz
When Self-Service Goes Horribly Wrong
01/20/11 5:00 AM PT | CRM Buyer | 876 Words

That's still the way I see a lot of customer self-service efforts. All too often, they aren't conceived with the customer in mind -- they're done not as a cheesy gimmick, as in the McDLT, but as a way of cutting the...

Alan Hubbard
Cutting Costs and Keeping Customers With Speech Self-Service
11/08/07 4:00 AM PT | CRM Buyer | 629 Words

By adding speech self-service to the current IVR stack companies will provide a more robust and complete customer experience.

Improving IVR
The touch-tone IVR self-service customer experience leaves much to be desired. These IVR applications are in place in over...

Erika Morphy
Avaya Upgrades Self-Service Platform
08/22/07 9:44 AM PT | CRM Buyer | 400 Words

Avaya has made a significant upgrade in three self-service offerings that it introduced at the beginning of last year. Introduced at SpeechTEK 2007 in New York City, the three products are Avaya Voice Portal 4.0, its flagship self-service software ; Interactive Response 3.0,...

Keith Regan
Web Self-Service Strikes Out
02/25/02 1:26 PM PT | E-Commerce Times | 882 Words

Within this philosophy, self-service -- using an Internet presence to help customers find answers to their questions -- is a hot topic. But this concept is still coming into its own, and already there's a problem: Customers expect many more answers than Web...

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