Headline FeedsResults 41-60 of 3280 for customer support (0.005 secs).
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12/27/99 12:00 AM PT | E-Commerce Times | 344 Words
... support solutions provider Kana Communications (Nasdaq: KANA) announced today that it has opened regional offices in Munich, Germany and Sydney, Australia. The Redwood, City, California-based company said that the Munich office will support the growth of e-commerce in Germany, where it forecasts...
02/25/99 12:00 AM PT | E-Commerce Times | 335 Words
... (Neuer Markt: ISH) is beefing up its online store software by adding email-based customer support from eGain Communications Corp., and product shipping technology from TanData Corporation. The integration of eGain EMS and INTERSHOP 3 enables support agents to better manage customers' relationships...
10/11/99 12:00 AM PT | E-Commerce Times | 591 Words
Microsoft Corp. , which has relied upon online consumer information resource Ask Jeeves(Nasdaq: ASKJ) to help consumers with Windows 98, announced today that it will now use the service to cover other products as well. "This is all about customers getting the answers they need to be successful," said Microsoft's Director of Online Support, ...
09/07/06 10:05 AM PT | LinuxInsider | 439 Words
Additionally, IBM is unveiling a new customer support program -- IBM Rational Elite Support for Eclipse -- that will provide hands-on technical assistance to the more than 2.3 million users of Eclipse worldwide. Available in the fourth quarter of 2006, IBM's Eclipse customer...
11/07/13 5:00 AM PT | CRM Buyer | 945 Words
... surveys can be much more than a yardstick to measure customer opinion or an extra channel for customer support. The optimal survey presents an opportunity to uncover important insights about your business process and drive real improvements in the organization. Before your...
02/21/13 5:00 AM PT | E-Commerce Times | 837 Words
... you dread calling a company to get customer support ? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. Some companies are solving that problem by partnering with Support.com --...
02/19/13 5:00 AM PT | CRM Buyer | 1291 Words
... many customer service organizations have yet to put their toes in the water when it comes to social media engagement. In fact, fewer than half of them actively respond to consumer complaints via Twitter and other social media channels, according to Gleanster...
01/28/10 5:00 AM PT | CRM Buyer | 981 Words
Aberdeen Group's September 2009 report "Enterprise Search - Discover the Next Opportunity for Growth" investigated the strategies and tactics companies have used to drive productivity and improve customer service using enterprise search . In that report, Aberdeen used four key performance criteria to...
11/04/08 4:00 AM PT | CRM Buyer | 1187 Words
Case studies reveal that when at least two service providers on relatively equal footing in terms of offerings are actively battling to acquire and retain customers, the end results tend to be 1) lower prices; 2) additional value-added offerings, and 3) improved customer ...
01/28/10 8:52 AM PT | E-Commerce Times | 855 Words
Oracle says it will focus strongly on customer service and support for customers of both its products and those of Sun Microsystems , whose acquisition it completed on Wednesday. "We believe our customers deserve the best level of support and it's our job...
07/12/10 5:00 AM PT | CRM Buyer | 1130 Words
That's why it's more important than ever for companies to take a multichannel approach to customer relationship management that recognizes the unique role that social online channels play across all interactions.
Channel Economics
Before any discussion of multichannel management,...
... if you answered the phone one day to a friendly voice offering tech support for some software that had been troubling you? "Not possible," you'd say. We all know the drill with technical difficulties. We call up the software company during business...
12/11/09 4:00 AM PT | CRM Buyer | 997 Words
The support manual is available as a PDF on the company's Web site , but Manuel doesn't know there's a translated version.
His only other option is to call the support line, but on a holiday weekend he knows from experience that...
11/25/03 7:19 AM PT | E-Commerce Times | 442 Words
Dell said it had received some complaints about the technical support through the overseas support center, with one executive saying that customers reacted unfavorably to the fact that Dell had changed how it handled those calls.
Newspapers located near Dell's Austin, Texas...
By enabling businesses to build help or support into mobile apps, these new models are re-inventing support to get the job done. Sure, they provide automated support in lieu of conventional agents, but they do so at a level where it often can...
... has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed video content from any of the major video platforms in their online customer service offerings. There is...
01/07/11 5:00 AM PT | CRM Buyer | 987 Words
The benefits range from better consumer insight and lower customer support costs to increased word of mouth from passionate customers and purchase-decision leverage among prospects.
In most instances, companies tend to focus first on technical support , offering customers a reprieve from...
01/03/03 4:00 AM PT | CRM Buyer | 543 Words
... continues to make inroads into a crucial yet often-overlooked area -- support automation -- as customers increasingly expect solutions to their problems that are fast, effortless and personalized. Looking to lower support costs and improve services to clients, enterprises are shifting away...
10/09/17 1:46 PM PT | CRM Buyer | 622 Words
Helpshift's new Web Chat application uses artificial intelligence to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will boost Helpshift customers' ability to provide enterprise-grade support to their customers, according to...
12/16/14 10:22 AM PT | CRM Buyer | 566 Words
"Customers want to be able to offer service at the point of interaction, in the center of the customer experience," he said. "They don't want their customers to have to log out of an application or game or website to seek out...
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