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Richard Adhikari
Supermicro: Our Motherboards Are Clean
12/12/18 10:31 AM PT | TechNewsWorld | 1165 Words

Each time, Apple conducted "rigorous internal investigations based on those inquiries and each time we have found absolutely no evidence to support any of them."

However, six unnamed veteran national security officials, current and former, countered the companies' denials, Bloomberg reported. One...

Chris Bucholtz
Future Whisper Coaching: Will AI Do All the Whispering?
01/23/19 7:00 AM PT | CRM Buyer | 723 Words

... customer experience battle is being fought in the contact center. Whether it's a service line or an inside sales call making first contact, the phone is often the medium that matters in moments of truth. When customers are talking to an inside...

Peter Suciu
AWS Thinks Inside the Box With Outposts Data Center Revival
11/30/18 9:19 AM PT | E-Commerce Times | 1095 Words

"Locating the infrastructure on site for customers may give a bit less latency when it is accessed -- that was one of the overt benefits mentioned at the event -- but the real value is removing customer uneasiness over where data are...

Peter Suciu
Verizon Trying Its Hand at Cloud Gaming
01/17/19 9:42 AM PT | E-Commerce Times | 1250 Words

Verizon Gaming will give greater software support to the Nvidia Shield, but the service also will be opened to Android smartphones in the near future. Whether on the Shield or a smartphone, the games will be playable with a paired Xbox One...

Richard Adhikari
Amazon Comprehend Medical Makes Sense of Scattered Healthcare Data
11/29/18 10:26 AM PT | TechNewsWorld | 738 Words

Amazon, Alphabet, IBM, Microsoft, Oracle and Salesforce this summer announced support for the Fast Healthcare Interoperability Foundation (FHIR), which aims to create a common set of standards for the exchange of healthcare information .

Automating the Process
Amazon Comprehend Medical...

Sean Gordon
Harnessing Video for Customer Advocacy
10/22/18 11:12 AM PT | E-Commerce Times | 2858 Words

Harnessing its power gives you the opportunity to pursue it at every stop along the way as a means to create constant customer growth, maximize customers' personal experience and cater your products and services using a method that will target their goals...

Robert Johnson
Customer Support in the Digital Age: Collaborative, Personal
09/08/15 5:01 PM PT | CRM Buyer | 739 Words

... made a bold move on the customer support front this summer: The company started publishing customer support videos for its Beats by Dre headphones via the product line's Twitter account. The strategy is notable primarily because Apple published how-to videos natively on...

John P. Mello Jr.
Is Customer Support Triple Play's Albatross?
05/04/07 4:00 AM PT | CRM Buyer | 884 Words

... providers have been pushing so-called triple play offerings as a means to fatten their coffers, but those services are also contributing to increasing support costs and drooping customer satisfaction . "The competitive environment that characterizes today's broadband and value-added services landscape benefits...

Richard Adhikari
Survey: In-App Customer Support Is a Winner
08/23/17 5:00 AM PT | CRM Buyer | 600 Words

... want mobile apps with good in-app customer support , suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United States this spring. Eighty-one percent of the 2,170 respondents indicated that...

Corinne Bernstein
Qualte XL Web-Based Customer Support
03/28/03 4:00 AM PT | CRM Buyer | 435 Words

Touting its fast deployment and low total cost of ownership , Qualte says the self-service software is designed to remedy major pain points for small to mid-size companies. Customer relationship management technology can be cost-prohibitive, particularly for small firms and those at the...

Alan Hubbard
Customer Support Without Walls
02/11/08 4:00 AM PT | CRM Buyer | 688 Words

... increasing global customer base is driving companies to provide "follow-the-sun" customer support services . In order to enable this level of support, agents are now being located in any part of the world. The challenge is to merge technologies and provide seamless,...

Rob Conlin
Kana Expands Customer Support To Europe and Australia
12/27/99 12:00 AM PT | E-Commerce Times | 344 Words

... support solutions provider Kana Communications (Nasdaq: KANA) announced today that it has opened regional offices in Munich, Germany and Sydney, Australia. The Redwood, City, California-based company said that the Munich office will support the growth of e-commerce in Germany, where it forecasts...

James Hollander
INTERSHOP Adds Customer Support and Shipping Features
02/25/99 12:00 AM PT | E-Commerce Times | 335 Words

... (Neuer Markt: ISH) is beefing up its online store software by adding email-based customer support from eGain Communications Corp., and product shipping technology from TanData Corporation. The integration of eGain EMS and INTERSHOP 3 enables support agents to better manage customers' relationships...

Mary Hillebrand
Microsoft Gives Ask Jeeves Larger Customer Support Role
10/11/99 12:00 AM PT | E-Commerce Times | 591 Words

Microsoft Corp. , which has relied upon online consumer information resource Ask Jeeves(Nasdaq: ASKJ) to help consumers with Windows 98, announced today that it will now use the service to cover other products as well. "This is all about customers getting the answers they need to be successful," said Microsoft's Director of Online Support, ...

ECT News Staff
IBM to Offer Eclipse Customer Support, Resources
09/07/06 10:05 AM PT | LinuxInsider | 439 Words

Additionally, IBM is unveiling a new customer support program -- IBM Rational Elite Support for Eclipse -- that will provide hands-on technical assistance to the more than 2.3 million users of Eclipse worldwide. Available in the fourth quarter of 2006, IBM's Eclipse customer...

John Abraham
Harvest Customer Intelligence Through Smart Surveying
11/07/13 5:00 AM PT | CRM Buyer | 945 Words

... surveys can be much more than a yardstick to measure customer opinion or an extra channel for customer support. The optimal survey presents an opportunity to uncover important insights about your business process and drive real improvements in the organization. Before your...

Jeff Zabin
Building Social Into the Customer Service and Support Infrastructure
02/19/13 5:00 AM PT | CRM Buyer | 1291 Words

... many customer service organizations have yet to put their toes in the water when it comes to social media engagement. In fact, fewer than half of them actively respond to consumer complaints via Twitter and other social media channels, according to Gleanster...

David White
Putting Support Centers In High Gear With Enterprise Search
01/28/10 5:00 AM PT | CRM Buyer | 981 Words

Aberdeen Group's September 2009 report "Enterprise Search - Discover the Next Opportunity for Growth" investigated the strategies and tactics companies have used to drive productivity and improve customer service using enterprise search . In that report, Aberdeen used four key performance criteria to...

Kurt Scherf
Service Providers Compete on Technology - Why Not Support?
11/04/08 4:00 AM PT | CRM Buyer | 1187 Words

Case studies reveal that when at least two service providers on relatively equal footing in terms of offerings are actively battling to acquire and retain customers, the end results tend to be 1) lower prices; 2) additional value-added offerings, and 3) improved customer ...

Jeff Kagan
Elevating Customer Service to the Next Level
02/21/13 5:00 AM PT | E-Commerce Times | 837 Words

... you dread calling a company to get customer support ? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. Some companies are solving that problem by partnering with Support.com --...

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