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Denis Pombriant
Oracle's Bad Boy Image
08/21/18 11:19 AM PT | E-Commerce Times | 913 Words

Oracle exercises its contractual right to audit the use of its software at customer locations. When an audit turns up a violation or potential violation of the license agreement, the sides work out a solution that often involves additional license purchases. No...

Denis Pombriant
Dreamforce 2018
10/01/18 11:40 AM PT | CRM Buyer | 1130 Words

First, it is broadening its potential customer base by reaching out to young people, women, minorities, and others sidelined from the tech revolution because they weren't able to attend a college or study the right courses.

Trailhead is a big part...

Peter Suciu
Despite Emmys, Road Ahead Is Bumpy for Streaming Services
09/18/18 10:35 AM PT | E-Commerce Times | 1891 Words

Customer Pushback
At the present time, the mobile carriers seem to have the power -- but if they push too far, consumers may push back.

"If operators are slowing traffic to major streaming services, it results in a poor...

Denis Pombriant
Sign of the Times
09/11/18 9:49 AM PT | CRM Buyer | 621 Words

They're all about serving the customer at this point.

However, the contract hardly means the company approves of the government's actions, just as many Americans don't support the actions.

With people like me getting emails detailing the effort, it seems that...

Denis Pombriant
Dreamforce Considerations
08/28/18 12:40 PM PT | CRM Buyer | 948 Words

However, tuning a CRM suite to support the unique needs for banking and finance or healthcare could open new markets. Certainly, industry CRM is already available from Salesforce, and other vendors also have offerings. So I'm looking for more of a commitment...

Richard Adhikari
7-Eleven Gives Nod to Apple Pay, Google Pay
09/12/18 10:37 AM PT | CRM Buyer | 840 Words

The stores will add support for the services throughout this month. Apple Pay works with all iPhone models going back to the SE (successor to the iPhone 5s). It also works with Apple Watch .

7-Eleven already had a number of other...

Chris Bucholtz
5 Reasons the Sales A-Player's Era Is Ending
09/28/18 5:00 AM PT | CRM Buyer | 1125 Words

C-players may be getting C's because they don't have proper sales op support. They may lack the decent sales enablement solution, sales content and training they need to get to speed in time to become productive.

They may have managers who...

Chris Bucholtz
Silo Buster: Salesforce Attacks the Data Sprawl Problem
09/25/18 5:30 AM PT | CRM Buyer | 878 Words

360-Degree View of the Data
However, you can and should develop a 360-degree view of your customer data , according to Paul. That is, you should be able to get your arms around all the data you've gathered about each...

Richard Adhikari
New B2B Tool Aims to Lower Overhead, Raise Profits
08/22/18 12:18 PM PT | CRM Buyer | 816 Words

Customer and configuration information in bCommerce is captured in Atlatl's QuoteBooks Cloud so sales teams can respond rapidly.

"We sell to manufacturers that work most often through distributors," said Christopher Beaudin, director of marketing at Atlatl Software.

"They can provide...

Jonathan Terrasi
Medical Device Insecurity: Diagnosis Clear, Treatment Hazy
09/11/18 5:00 AM PT | TechNewsWorld | 2098 Words

A key distinction is their markedly longer lifecycle, often so long that it outlives the support cycle for the operating systems they run, according to physician and security researcher Christian Dameff.

"[With] consumer IoT, there's maybe iterations of devices regularly, like...

Rob Enderle
Women as CEOs: The Problems and the Promise
09/24/18 8:49 AM PT | TechNewsWorld | 2073 Words

I'd argue the failures weren't due to the CEO's gender, but rather due to their personality defects, lack of relevant training, and lack of critical board support.

The Untrained CEO
IBM is one of the few exceptions where...

Vivian Wagner
5 Steps to a Riveting Company Story
08/22/18 5:00 AM PT | E-Commerce Times | 1140 Words

If you're telling customer stories, you might look at how your product assisted in working through challenges they faced.

"It's choices that make stories compelling," noted Bower. "Stories are about the process of choosing -- the emotional ups and downs that mark...

John P. Mello Jr.
Sonos Welcomes Devs With Open APIs
09/12/18 5:00 AM PT | TechNewsWorld | 1025 Words

"IFTTT support adds a way for Sonos to tie its offerings into wider smart home integrations by drawing on end-user enthusiasm and a wider developer community," noted Jonathan Collins, research director at ABI Research , a technology advisory company based in Oyster...

Richard Adhikari
Mobile App Financing Startup Gets $6M Helping Hand
08/23/18 12:34 PM PT | E-Commerce Times | 1013 Words

Those funds were earmarked to scale Braavo's financing originations and support the rapid growth of its customer base.

Braavo's Financing Products
Accelerate gives entrepreneurs up to 85 percent of their receivables in weekly payments that they can spend as...

Marty Puranik
5 Important Healthcare Cloud Security Factors to Weigh
08/21/18 5:00 AM PT | TechNewsWorld | 1506 Words

Focus on disaster recovery and upgrades -- Be certain that all cloud providers have strong disaster recovery methods, notes the Cloud Standards Customer Council (CSCC) report on the impact of cloud computing on healthcare . Also be certain that they will conduct proper...

Robert Johnson
Customer Support in the Digital Age: Collaborative, Personal
09/08/15 5:01 PM PT | CRM Buyer | 739 Words

... made a bold move on the customer support front this summer: The company started publishing customer support videos for its Beats by Dre headphones via the product line's Twitter account. The strategy is notable primarily because Apple published how-to videos natively on...

John P. Mello Jr.
Is Customer Support Triple Play's Albatross?
05/04/07 4:00 AM PT | CRM Buyer | 884 Words

... providers have been pushing so-called triple play offerings as a means to fatten their coffers, but those services are also contributing to increasing support costs and drooping customer satisfaction . "The competitive environment that characterizes today's broadband and value-added services landscape benefits...

Richard Adhikari
Survey: In-App Customer Support Is a Winner
08/23/17 5:00 AM PT | CRM Buyer | 600 Words

... want mobile apps with good in-app customer support , suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United States this spring. Eighty-one percent of the 2,170 respondents indicated that...

Corinne Bernstein
Qualte XL Web-Based Customer Support
03/28/03 4:00 AM PT | CRM Buyer | 435 Words

Touting its fast deployment and low total cost of ownership , Qualte says the self-service software is designed to remedy major pain points for small to mid-size companies. Customer relationship management technology can be cost-prohibitive, particularly for small firms and those at the...

Alan Hubbard
Customer Support Without Walls
02/11/08 4:00 AM PT | CRM Buyer | 688 Words

... increasing global customer base is driving companies to provide "follow-the-sun" customer support services . In order to enable this level of support, agents are now being located in any part of the world. The challenge is to merge technologies and provide seamless,...

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salesforce commerce cloud
How do you feel about Black Friday/Cyber Monday this year?
I'm excited to find great deals and plan to do some serious shopping on BFCM.
I'll watch for BFCM sales, but I intend to drastically curb my spending this year.
BFCM has become a season -- I no longer feel driven to look for bargains on those specific days.
I plan to have most of my holiday shopping done *before* BFCM.
I detest the holiday sales hype and will avoid shopping on BFCM.
salesforce commerce cloud