Our Full-Service B2B Marketing Program Delivers Sales-Ready Leads Click to Learn More!
Welcome Guest | Sign In

Results 1-20 of 3208 for customer support (0.170 secs).

Searching: Articles | Discussions

Sort by Date | Sort by Relevance

Richard Adhikari
Customer Experience Revolution Ahead: Gartner
02/24/18 11:00 AM PT | CRM Buyer | 680 Words

... have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner , at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted,...

Denis Pombriant
Healthcare, CRM's New Vertical
03/14/18 10:16 AM PT | CRM Buyer | 877 Words

... might offer the best example of the potential for vertical market or industry-oriented customer relationship management, but most people in CRM may not understand or realize this. Healthcare is, after all, a bit of a stretch from what we do in the...

Rob Enderle
Most Companies Have No Idea Where They Are Going
03/05/18 10:57 AM PT | TechNewsWorld | 1819 Words

What I find interesting, however, is the embedded advice from Karen Quintos, the chief customer officer at Dell: "Stronger human-machine partnerships will result in stronger human-human relationships, as companies take a customer-first approach and lead with insights. By applying machine learning and...

Jack M. Germain
Red Hat Adds Zing to High-Density Storage
02/28/18 2:59 PM PT | LinuxInsider | 983 Words

By providing Zing with JBoss Data Grid, Red Hat has extended support for persistent operation of Java instances that can manage up to 8 terabytes of memory. This memory design reduces the number of nodes needed in the cluster and simplifies deployment...

John K. Higgins
Data Storage, Privacy and Metaphysics: SC Weighs Arguments in MS Case
03/13/18 10:29 AM PT | E-Commerce Times | 1319 Words

Microsoft also said it feared a major business risk: the potential loss of huge numbers of customers who no longer would trust it to protect customer privacy.

"If customers around the world believe that the U.S. government has the power to unilaterally...

Richard Adhikari
Where Blockchain Tech Offers the Most Promise
03/07/18 5:00 AM PT | E-Commerce Times | 926 Words

While privacy issues may be a concern for garment manufacturers, companies working with or investing in blockchain technology believe that in general, blockchain will facilitate customer engagement and co-creation, according to a report from the IBM Institute for Business Value , based...

Jeffrey M. Kaplan
Cloud Training to Boost Competitive Advantage Strategies
01/11/18 3:24 PM PT | E-Commerce Times | 1038 Words

Customer training and support are the operating expenses that most often have been shortchanged so they could invest as much money as possible in the product development, sales and marketing functions that drive cloud vendor revenue growth.

Technology Adoption Curve

Denis Pombriant
The Platform Wars of 2018
01/10/18 3:00 PM PT | CRM Buyer | 865 Words

More than that, the pace of new product and new category introduction has declined precipitously over the last decade, meaning that vendors find themselves in zero-sum competitions in which winning new business means poaching someone else's customer.

If there's a...

Denis Pombriant
Trending in CRM
02/14/18 11:46 AM PT | CRM Buyer | 736 Words

No doubt Conga's integration with Salesforce will give people a reason to investigate, and Conga's long-term customer base will be glad to have the choice. At the same time, having another product like this in the AppExchange won't hurt Salesforce either.


Denis Pombriant
Advanced Selling Strategies
02/17/18 11:00 AM PT | CRM Buyer | 526 Words

Twenty or so years ago, front-office business processes were simplistic, due in part to the lack of technology support. For example, business leaders might have wanted to peer into a sales process or develop detailed compensation plans to better incentivize sales reps,...

Richard Adhikari
5 Ways E-Commerce SMBs Can Cool Social Media Complaints
01/06/18 5:00 AM PT | E-Commerce Times | 523 Words

Companies must streamline support systems to resolve issues faster and more efficiently, she told the E-Commerce Times. An up-to-date knowledge base enables instant self-service , "but SMBs must also offer channels for customers to communicate directly with support agents to cover all...

Kristen Hanich
IoT and 5G: New Revenues, Use Cases, Value-added Services
01/08/18 3:11 PM PT | E-Commerce Times | 761 Words

Each device type serves a use case that can be high-volume with low throughput requirements, or low-volume but high-value from a customer's point of view. The list of use cases keeps growing as new types of devices are added to the network,...

Peter Suciu
Apple's HomePod Could Leave a Lasting Mark With Customers
02/15/18 2:17 PM PT | TechNewsWorld | 721 Words

On the official product support page for the HomePod, the company notes that any speaker that utilizes vibration-damping silicone could leave marks. Concerned users are advised to follow the furniture maker's recommended cleaning recommendations and perhaps consider placing their HomePod on a...

Richard Adhikari
Will 2018 Be the Year of Reckoning for Online Tax Collection?
02/06/18 10:37 AM PT | E-Commerce Times | 894 Words

Support for the Appeal
The Quill ruling "is outdated and doesn't reflect the realities of today's digital economy, including the emergence of new technology that helps businesses comply with varying state and local sales tax laws," said Bethany Aronhalt, spokesperson...

Richard Adhikari
SAP to Forge Stronger Links With $2.4B Callidus Buy
02/02/18 2:02 PM PT | CRM Buyer | 661 Words

SAP will continue to support integration of CallidusCloud solutions with third-party installations.

CallidusCloud's existing management team will continue to lead the company.

"The acquisition is a great move for SAP to build a comprehensive customer experience cloud suite," said Cindy...

Chris Bucholtz
3 Critical Things Sales Can Learn From IT
01/09/18 5:00 AM PT | CRM Buyer | 1030 Words

You may be pleasantly surprised by a comprehensive plan that lays the groundwork for great customer experiences and lucrative, long-term customer lifecycles, and that is something you can sell with complete confidence. On the other hand, you may be chagrined to find...

David Jones
Can Amazon Scale Its Own B2B Shipping Service?
02/13/18 12:40 PM PT | E-Commerce Times | 828 Words

UPS will continue to support Amazon and all other valued customers, said spokesperson Glenn Zaccara. However, the company declined to comment specifically on Amazon's latest business strategy.

For UPS, "there is tremendous opportunity in the B2C [sector] and more growth coming,"...

Robert Johnson
Customer Support in the Digital Age: Collaborative, Personal
09/08/15 5:01 PM PT | CRM Buyer | 739 Words

... made a bold move on the customer support front this summer: The company started publishing customer support videos for its Beats by Dre headphones via the product line's Twitter account. The strategy is notable primarily because Apple published how-to videos natively on...

John P. Mello Jr.
Is Customer Support Triple Play's Albatross?
05/04/07 4:00 AM PT | CRM Buyer | 884 Words

... providers have been pushing so-called triple play offerings as a means to fatten their coffers, but those services are also contributing to increasing support costs and drooping customer satisfaction . "The competitive environment that characterizes today's broadband and value-added services landscape benefits...

Richard Adhikari
Survey: In-App Customer Support Is a Winner
08/23/17 5:00 AM PT | CRM Buyer | 600 Words

... want mobile apps with good in-app customer support , suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United States this spring. Eighty-one percent of the 2,170 respondents indicated that...

1 2 3 4 5 6 Next

Search for: In:

Facebook Twitter LinkedIn Google+ RSS
How do you feel about accidents that occur when self-driving vehicles are being tested?
Self-driving vehicles should be banned -- one death is one too many.
Autonomous vehicles could save thousands of lives -- the tests should continue.
Companies with bad safety records should have to stop testing.
Accidents happen -- we should investigate and learn from them.
The tests are pointless -- most people will never trust software and sensors.
Most injuries and fatalities in self-driving auto tests are due to human error.