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Denis Pombriant
One-of-a-Kind CRM
12/05/18 11:49 AM PT | CRM Buyer | 803 Words

Intriguingly, this company used SugarCRM and not Salesforce or anyone else -- in part, I think, because it had in-house coding talent, and the coders had an important say in what platform the company bought.

My Two Bits
Today's CRM...

Denis Pombriant
Turning a Corner in CRM
10/19/18 8:56 AM PT | CRM Buyer | 819 Words

I attended SugarCon, SugarCRM's customer meeting, in Las Vegas last week, and the ideas began crystalizing. What impressed me off the bat was how many customers were from what I'd call nontraditional CRM backgrounds and industries.

Sugar has significant...

Maria Verlengia
SugarCRM - Not Just the Open Source Alternative
03/07/11 5:00 AM PT | CRM Buyer | 847 Words

... an option for open source development, SugarCRM offers a sales automation system that encompasses pipeline management, social CRM, and the entire lead-to-cash process. "The SugarCRM core sales automation functionality includes lead capture and lead distribution, opportunity and account management, quotes and product...

Richard Adhikari
SugarCRM, IBM Band Together to Socialize Business in the Cloud
04/05/11 10:45 AM PT | CRM Buyer | 631 Words

... yet another step binding it closer to IBM , SugarCRM has acquired iExtensions, the CRM solution for Lotus Notes. A big part of our business is international," SugarCRM CEO Larry Augustin announced to an audience of analysts and reporters at SugarCon in...

Richard Adhikari
SugarCRM's Wandering Road Map
04/07/11 5:00 AM PT | CRM Buyer | 855 Words

... mumbling and fiddling with equipment as SugarCRM prepared to brief analysts and the media in the Napa events room at the Palace Hotel in San Francisco on Monday pretty much set the tone for things to come. The Windows XP laptop shut...

Richard Adhikari
SugarCRM Launches Hint, 1st in Relationship Intelligence Line
06/28/17 5:00 AM PT | CRM Buyer | 605 Words

... SugarCRM on Tuesday launched Hint, the first offering in its new line of relationship intelligence products. Hint users can enter a few contact details about a person with whom they want to connect, and Hint automatically will search social sources on the...

Erika Morphy
SugarCRM Ups Web 2.0 Ante With New Release
12/08/08 11:22 AM PT | CRM Buyer | 651 Words

... SugarCRM has released Sugar 5.2, which packages some existing Web 2.0 features with new technologies. The company is also introducing Cloud Services -- a framework for developers to build links to third-party data sources such as LinkedIn or JigSaw . SugarCRM is...

Erika Morphy
SugarCRM Refines Customer Analytics for Sales
04/14/14 10:37 PM PT | CRM Buyer | 563 Words

... SugarCRM debuts version 7.2 in the coming weeks, users already will have had a taste of one of its main themes: tighter integration around productivity tools aimed at better understanding a customer base. That is because SugarCRM has previewed two such integrations...

Erika Morphy
SugarCRM Reaches Higher to the Cloud
02/06/09 4:00 AM PT | CRM Buyer | 509 Words

... the new tools and features SugarCRM introduced at its global developer conference this week are a new Web services framework and mobile customizations. The open source customer relationship management company also reiterated its support for the cloud, with the rollout of several...

Erika Morphy
SugarCRM Bundles Functions for Resellers, Enterprises
05/22/08 10:41 AM PT | CRM Buyer | 398 Words

... SugarCRM is repackaging its functionality to target both companies that wish to resell SugarCRM to their own customers as well as large-scale enterprises that wish to manage multiple instances of the application through one console. Its new product, Sugar Data Center Edition,...

Erika Morphy
BroadVision and SugarCRM Join Hands for Closer Integration
08/16/13 5:00 AM PT | CRM Buyer | 410 Words

... SugarCRM and BroadVision have teamed up to integrate their respective products -- SugarCRM's namesake CRM app and BroadVision's Clearvale enterprise social networking platform -- to give users a fuller view of what is happening in the enterprise, the companies announced this week.

Erika Morphy
Colosa Builds Better BPM Into SugarCRM
04/04/13 5:00 AM PT | CRM Buyer | 450 Words

... SugarCRM and Colosa are getting set to debut a new Sugar module based on a visual tool that lets users design business process workflows inside SugarCRM. They'll be able to control the way tasks get routed; track how long it takes to...

Erika Morphy
SugarCRM Gets More Global, Mobile, Social
11/09/10 5:00 AM PT | CRM Buyer | 445 Words

... SugarCRM has released an upgrade to Sugar 6, expanding its CRM suite with new features that will build up its social bona fides.

For the first time, it is giving users a mobile app -- Sugar Mobile for iPhone -- developed...

Erika Morphy
OEMs Get a Lot of SugarCRM Poured on Them
09/30/10 11:45 AM PT | CRM Buyer | 507 Words

... SugarCRM has rolled out OEM Platform Edition, a new product for its software vendor and distribution channel. The release doesn't further SugarCRM's open source-based functionality. Rather, the company is repackaging the latest version of Sugar 6, which came out this summer, in...

Erika Morphy
RhoLogic Mobile for SugarCRM Is No Tease
09/17/10 5:00 AM PT | CRM Buyer | 504 Words

RhoLogic Mobile for SugarCRM RhoLogic , a division of Logic Appeal, an integrator of SugarCRM software, last month released RhoLogic Mobile for SugarCRM. The app is now generally available for download at the iTunes App Store and Android Market. The company is working...

Erika Morphy
SugarCRM Bucks Tide, Wins $20M in Venture Funding
02/10/08 4:00 AM PT | CRM Buyer | 434 Words

... SugarCRM will be building out its global footprint and investing in its engineering bench now that it has completed its latest round of funding. The open source customer relationship management provider just secured a US$20 million package , led by New Enterprise...

Erika Morphy
SugarCRM Expands European Reach With Dublin Office
03/07/07 10:55 AM PT | CRM Buyer | 635 Words

... SugarCRM , a provider of commercial open source CRM software , is expanding its reach to Europe -- an essential step for any small, high growth software company more than a few years old. The company is opening its European headquarters in...

Richard Adhikari
SugarCRM Trots Out Sugar 7.9 With Quotes
05/18/17 1:19 PM PT | CRM Buyer | 617 Words

... SugarCRM on Wednesday announced the general availability of Sugar 7.9 with a new quote-generation and management feature that helps users turn opportunities into closed deals. The upgrade provides next-generation reporting capabilities, plus enhanced advanced workflow, which lets users trigger a process based...

Richard Adhikari
SugarCRM Adds Enterprise Management to Mobile App
04/06/17 1:33 PM PT | CRM Buyer | 588 Words

... SugarCRM on Thursday announced Sugar Mobile 5.0, the latest version of its app for iOS and Android . Sugar Mobile 5.0 includes a host of new features: a redesigned user experience based on customer feedback; support for Apple's Touch ID; a new...

Erika Morphy
SugarCRM 6.5 Adds Just a Touch of Sweetener
04/27/12 5:00 AM PT | CRM Buyer | 633 Words

... SugarCRM has just debuted a controlled release of version 6.5 of its flagship open source CRM offering. In many ways, the release is an iterative change -- it does not represent the same major shift in functionality and user interface as version...

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