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Vivian Wagner
5 Steps to a Painless Checkout Process
03/21/18 10:53 AM PT | E-Commerce Times | 731 Words

Checking out is the heart and soul of the e-commerce experience. When it goes well, you've got happy customers who are...

Richard Adhikari
Nest Builds More Security, Flexibility Into Smart Home Products
03/20/18 2:55 PM PT | TechNewsWorld | 870 Words

The Nest Hello video doorbell and the Nest x Yale Lock became available last week, and the company announced its new...

Richard Adhikari
Salesforce Offers SMBs a Bunch of Essentials
03/16/18 5:00 AM PT | CRM Buyer | 671 Words

Only 26 percent of their organizations had one or more in-house IT staff, "making it difficult to implement new technologies," she told CRM Buyer.

"Essentials is easy to try, set up, use and maintain, making it possible for every small business...

Denis Pombriant
Managing in Mature Markets
03/20/18 5:00 AM PT | CRM Buyer | 851 Words

Markets and companies change as industries grow and as a disruptive innovation commoditizes. Generally, prices come down because the innovation becomes...

Richard Adhikari
Walmart-Amazon Rivalry Turns Into Food Fight
03/16/18 1:37 PM PT | E-Commerce Times | 547 Words

Walmart on Wednesday said it would expand its Online Grocery Delivery service, currently available in six markets, to more than 100...

Denis Pombriant
Healthcare, CRM's New Vertical
03/14/18 10:16 AM PT | CRM Buyer | 877 Words

... might offer the best example of the potential for vertical market or industry-oriented customer relationship management, but most people in CRM may not understand or realize this. Healthcare is, after all, a bit of a stretch from what we do in the...

Richard Adhikari
New AI-Powered Voice Tool Aims to Boost Sales
03/03/18 11:00 AM PT | CRM Buyer | 611 Words

... this week unveiled Zia Voice, a conversational artificial intelligence chatbot for sales teams that works with Zoho CRM . Zia Voice lets sales teams analyze their Zoho CRM database for information such as new leads created, average deal revenue, or monthly forecasts.

Richard Adhikari
AdRoll Creates New Division to Target B2B Marketers
02/28/18 9:33 AM PT | CRM Buyer | 612 Words

Users can connect their CRM or marketing automation system to RollWorks, and their data will be matched with AdRoll's pool of opt-in intent data.

RollWorks reporting provides transparency at the account and contact level. Its CRM and marketing automation connectors let...

Richard Adhikari
Pega Enlists AI to Coach Sales Teams
03/08/18 7:00 AM PT | CRM Buyer | 647 Words

Pega also offers a version of the sales automation product that can be optimized to meet the unique needs of partner sales teams, he told CRM Buyer.

Click Image to Enlarge

Pega Sales Coach analyzes more than 50 distinct actions...

Richard Adhikari
Customer Experience Revolution Ahead: Gartner
02/24/18 11:00 AM PT | CRM Buyer | 680 Words

"All companies will need to continue to use these tools to become much more knowledgeable about their customers' current and future needs," he told CRM Buyer.

Not So Fast
Purchases using mobile devices hit new highs on last year's...

Richard Adhikari
Broken Corporate Processes Degrade Customer Experience: Survey
02/21/18 9:27 AM PT | CRM Buyer | 670 Words

"If employees can't simply access or share files, their leaders can't expect them to complete projects in a timely manner," she told CRM Buyer.

Difficulty pulling sales data signals another growing issue, Treat said. "As organizations become increasingly reliant on customer...

Denis Pombriant
Facebook's Vulnerabilities Surface
03/07/18 12:35 PM PT | CRM Buyer | 893 Words

A lot of this drove the evolution of CRM as a tool for tracking customers. If you pay attention today, you can notice the not-so-invisible hand functioning in multiple areas. For instance, if you've been following the aftermath of the school shooting in...

Denis Pombriant
To Fix Healthcare, Fix IT First
03/01/18 3:07 PM PT | CRM Buyer | 816 Words

The technology needed for this approach to healthcare is all in the CRM bucket.

This approach fundamentally changes healthcare. It goes from a 20th century model of fixing something that's broken to a 21st century model of preventing an outage. It's the...

Chris Bucholtz
Are You Engineering the Customer Experience Out of Your Business?
02/20/18 2:32 PM PT | CRM Buyer | 882 Words

Automation. Robots. Technology taking our jobs. I defy you to pick up a business magazine and avoid this topic -- it...

Richard Adhikari
Where Blockchain Tech Offers the Most Promise
03/07/18 5:00 AM PT | E-Commerce Times | 926 Words

"Blockchain" is the word on everyone's lips in the tech industry, with vendors pushing it as a solution for everything from...

Richard Adhikari
Voice Shopping Set to Skyrocket
03/06/18 5:00 AM PT | E-Commerce Times | 697 Words

The voice shopping market in the United States will rise from its current US$2 billion valuation to $40 billion by 2022,...

Vivian Wagner
5 Podcast Pluses for E-Commerce SMBs
02/28/18 12:20 PM PT | E-Commerce Times | 673 Words

Podcasting is one of the hottest media trends in the last several years. Almost everyone, it seems, has a podcast these...

Vivian Wagner
FutureProof Retail President Di Di Chan: Combine Your Strengths
02/27/18 12:09 PM PT | TechNewsWorld | 1037 Words

Di Di Chan is cofounder and president of FutureProof Retail . In this exclusive interview, Chan talks about time, trust, and...

Richard Adhikari
5 Effective Ways SMB Etailers Can Battle Fraud
02/26/18 1:57 PM PT | E-Commerce Times | 766 Words

Fraud is a major concern for 72 percent of businesses, according to Experian's Global Fraud and Identity Report. More than 5,500...

Richard Adhikari
Right Blasts Twitter's Bot Takedown
02/23/18 9:09 AM PT | TechNewsWorld | 792 Words

Conservatives on Twitter have been fulminating over their losses of followers measured in the thousands, a consequence of the network's unannounced...

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How do you feel about accidents that occur when self-driving vehicles are being tested?
Self-driving vehicles should be banned -- one death is one too many.
Autonomous vehicles could save thousands of lives -- the tests should continue.
Companies with bad safety records should have to stop testing.
Accidents happen -- we should investigate and learn from them.
The tests are pointless -- most people will never trust software and sensors.
Most injuries and fatalities in self-driving auto tests are due to human error.