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Denis Pombriant
Oracle's Earnings Angst
09/22/18 5:00 AM PT | E-Commerce Times | 853 Words

OK, this is looking somewhat predictable. Oracle has beat earnings estimates in seven of the past eight quarters, according to Forbes...

Denis Pombriant
A Good Storm
09/20/18 10:22 AM PT | CRM Buyer | 770 Words

With less than a week to go, Dreamforce continues to bear down on the world like a hurricane slowly approaching from...

Richard Adhikari
Amazon Has Big Plans for Alexa in Homes, Cars
09/19/18 9:54 AM PT | TechNewsWorld | 725 Words

Amazon will unveil eight new Alexa-powered devices for the car and home before the end of the year, CNBC reported Monday....

Vivian Wagner
Nimble CEO Jon Ferrara: The Beauty of the CRM Beast
09/06/18 11:53 AM PT | CRM Buyer | 1045 Words

... Ferrara is the founder and CEO of Nimble , a social sales and marketing CRM company based in Santa Monica, California. Nimble helps companies identify the right people for their businesses, with the goal of turning conversations into measurable outcomes. Its vision...

Mickey Patton
Is Weak Data Integrity Killing Your CRM?
08/29/18 5:00 AM PT | CRM Buyer | 1395 Words

Though it's not highlighted specifically in the survey, it's unlikely that even a small share of the billions spent on training last year were devoted to educating and motivating employees to regularly and accurately input data into a company's CRM . Maybe it...

Denis Pombriant
Dreamforce Considerations
08/28/18 12:40 PM PT | CRM Buyer | 948 Words

I have a reasonable expectation that it will have a lot to say about integration, industry-specific CRM , security and blockchain. However, a note of caution: Prognostications like this aim to extend paradigms, but vendor announcements, at least the great ones, tend toward...

Richard Adhikari
7-Eleven Gives Nod to Apple Pay, Google Pay
09/12/18 10:37 AM PT | CRM Buyer | 840 Words

"Presumably, the faster the transaction, the better," he told CRM Buyer, "so a little extra speed over a credit card might be attractive -- but for many people, I bet not."

Better Customer Experience
7-Eleven has introduced other digital...

Denis Pombriant
Salesforce Philanthropy Cloud at Dreamforce
09/13/18 11:18 AM PT | CRM Buyer | 758 Words

While many nonprofits have adopted CRM to manage their donor and constituents records, too many have tried to make do with a collection of systems intended for other purposes, and even spreadsheets.

Manual processes for collecting and managing data sap a nonprofit's...

Denis Pombriant
Blockchain (Re)Emerges
09/17/18 11:36 AM PT | E-Commerce Times | 934 Words

More often than you might think, disruptive innovations travel in pairs -- at least until they are separated by the markets,...

Richard Adhikari
Facebook Goes Into High Gear to Fight Election Meddling, Fake News
09/14/18 9:41 AM PT | E-Commerce Times | 984 Words

Defending against foreign interference in American elections is one of the priorities Facebook CEO Mark Zuckerberg has been focusing on this...

Richard Adhikari
Apple Unveils Trio of New iPhones
09/13/18 10:24 AM PT | TechNewsWorld | 1013 Words

Apple on Wednesday unveiled three new iPhones at an event held in the Steve Jobs Theatre on its Cupertino, California, campus....

Denis Pombriant
Sign of the Times
09/11/18 9:49 AM PT | CRM Buyer | 621 Words

Well, here's one Dreamforce idea I never heard of. A group of groups opposed to the Trump administration's immigrant detention and...

Richard Adhikari
ShipBob Gets $40M Injection to Fuel Growth
09/07/18 11:13 AM PT | E-Commerce Times | 948 Words

ShipBob , which offers Amazon-type fulfillment services to small and mid-sized businesses, on Thursday announced it had raised US$40 million...

Richard Adhikari
The Thrill Is Gone for Many Facebook Users
09/06/18 10:21 AM PT | E-Commerce Times | 878 Words

American consumers' attitudes toward Facebook appear to be cooling, based on the results of a Pew Research Center survey released Wednesday....

Richard Adhikari
Google Cracks Down on Tech-Support Scams
09/05/18 10:38 AM PT | E-Commerce Times | 897 Words

Google last week announced new steps to combat the placement of fraudulent tech support ads on its platform. The company...

Vivian Wagner
UberMedia CEO Gladys Kong: Success Is Data-Driven
09/04/18 11:51 AM PT | TechNewsWorld | 1018 Words

Gladys Kong is the CEO of UberMedia , a mobile location data company that is headquartered in Pasadena, California. In this...

Vivian Wagner
Miller Heiman CEO Byron Matthews: Stay Tuned for the CRM 4.0 Revolution
07/11/18 11:13 AM PT | CRM Buyer | 1009 Words

CRM Buyer: What is sales enablement, and why is it important?

Byron Matthews: There's a gap in performance across B2B selling, because buyers are innovating faster than sellers are getting better at selling. Sales enablement's function is to try to close...

Vivian Wagner
Optymyze SVP Arturo Bentin: Give Your Salespeople Options
08/21/18 9:39 AM PT | CRM Buyer | 1001 Words

CRM Buyer: What are some of the most effective ways to boost sales performance?

Arturo Bentin: There are a few things to think about. One is, what behaviors are you trying to drive? When you're talking about sales performance, you're talking...

Richard Adhikari
Slide Over, Salesforce? Freshworks Scores $100M in Funding Round
08/01/18 11:56 AM PT | CRM Buyer | 893 Words

"The new funding will be used to invest in our platform and to continue scaling internationally," he told CRM Buyer.

More than 150,000 companies worldwide are Freshworks clients. The majority of them are small and mid-sized businesses, but the company also...

Denis Pombriant
Wheat and Chaff
07/31/18 11:25 AM PT | CRM Buyer | 1128 Words

... CRM industry spent the better part of a decade building up the social aspect of CRM. Back in about 2004, I wrote a paper suggesting that capturing large quantities of customer data, analyzing it, and feeding the results to social media should...

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It's the best hope for advancing space exploration.
It's little more than a hobby for billionaires.
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It should be heavily regulated by governments.
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