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Denis Pombriant
Zuora at a Crossroads
06/18/18 5:00 AM PT | CRM Buyer | 994 Words

If this sounds like customer relationship management, it is -- and I think Zuora's big challenge right now is in getting the CRM-finance/billing ratio right. CRM -- or as I think of it, putting the customer in the center of what a...

Richard Adhikari
Salesforce Adds Google Analytics Capabilities to Marketing Cloud
06/14/18 11:06 AM PT | CRM Buyer | 656 Words

"As Adobe has gotten closer to Microsoft, Salesforce has done the same with Google," he told CRM Buyer. "Adobe does a great job with their analytics and machine learning portfolio."

What Worked and Why
The integrations are part of...

Richard Adhikari
The IoT's Perplexing Security Problems
06/19/18 9:57 AM PT | E-Commerce Times | 949 Words

Worldwide spending on the Internet of Things will total nearly US$773 billion this year, IDC has predicted. The IoT will sustain...

Richard Adhikari
Upcoming iOS Access Restrictions Could Stymie Law Enforcement
06/16/18 5:00 AM PT | TechNewsWorld | 535 Words

Apple plans to equip iOS 12 with USB Restricted Mode, a feature that requires users to unlock their iPhone with their...

Denis Pombriant
SAP Discovers CRM
06/06/18 7:00 AM PT | CRM Buyer | 772 Words

How do you say "lipstick on a pig" in a non-derogatory way? Look, CRM is over 20 years old now. For most of the early days, the vendors scrambled to integrate their apps into a coherent whole, supporting customer-facing processes in sales, marketing,...

Richard Adhikari
There's a New AI-Based Data Service on the CRM Block
05/30/18 9:52 AM PT | CRM Buyer | 659 Words

Cien this week released its artificial intelligence-based Data Enhancement Services to help companies manage CRM records in Salesforce Sales Cloud implementations. Data Enhancement Services is a turnkey service with the following capabilities: Standardizes lead sources and industry; Geocodes names and addresses; Identifies seniority...

Vivian Wagner
CRMDialer President Dimitri Akhrin: Raw Data Is No. 1 Thing
06/12/18 5:00 AM PT | CRM Buyer | 717 Words

CRM Buyer: What are some of the current trends you see in the CRM space?

Dimitri Akhrin: AI is giving the ability to gain insight, and the most important example is visitor tracking. That's a big component -- knowing how in...

Vivian Wagner
ProsperWorks CEO Jon Lee: You're Going to Need Great Data
05/23/18 10:35 AM PT | CRM Buyer | 816 Words

In this exclusive interview, Lee discusses the importance of high-quality data to CRM success.

ProsperWorks CEO Jon Lee

CRM Buyer: What are some of the current trends you see in the CRM space?

Jon Lee: You're seeing the trend of...

Denis Pombriant
Digitization of Paper-Based Processes
06/13/18 11:06 AM PT | CRM Buyer | 787 Words

Decades after computers were supposed to end paper-based business, we're still at it, using documents to send and receive information and...

Richard Adhikari
Tech Heavyweights Launch AI Global Marketplace
06/13/18 10:45 AM PT | E-Commerce Times | 534 Words

A group of data, technology, digital services and other organizations on Tuesday launched the AI Global Marketplace . The marketplace is,...

Richard Adhikari
How B2B Sellers Can Keep Buyers Engaged
06/12/18 11:21 AM PT | E-Commerce Times | 875 Words

The gap between business-to-business buyers and sellers has been growing, according to CSO Insights, the research division of Miller Heiman Group...

Vivian Wagner
G2 Crowd VP Heather Reed: Go After the Prize
06/09/18 5:00 AM PT | TechNewsWorld | 947 Words

Heather Reed is VP of business development for G2 Crowd , which offers a business software review platform designed to bring...

Richard Adhikari
Challenger Banking Picks Up Steam
06/08/18 5:00 AM PT | E-Commerce Times | 597 Words

No-fee mobile bank Chime recently announced a US$70 million Series C funding round led by Menlo Ventures. Existing investors Forerunner Ventures,...

Vivian Wagner
Cryptocurrency Basics for E-Commerce Businesses
06/04/18 5:00 AM PT | E-Commerce Times | 788 Words

With all the talk about cryptocurrencies, you might be wondering whether your e-commerce business should start accepting them as a form...

Denis Pombriant
Oracle's Security Jag
06/02/18 5:00 AM PT | CRM Buyer | 1194 Words

Oracle has been on a security campaign ever since Larry Ellison openly began discussing the new "autonomous database" -- so...

Richard Adhikari
The Cloud's Hazy Security
05/31/18 5:00 AM PT | E-Commerce Times | 902 Words

A significant percentage of IT systems are cloud-based, according to a CompTIA survey of 502 U.S companies. The cloud is a...

Denis Pombriant
Benioff Endorses GDPR for US
05/27/18 5:00 AM PT | CRM Buyer | 853 Words

Salesforce CEO Marc Benioff described Facebook as the "new cigarettes" in a recent appearance on the television show CBS This Morning...

Richard Adhikari
Feds Open Probe Into Bitcoin Price Manipulation: Report
05/25/18 7:00 AM PT | E-Commerce Times | 525 Words

The United States Department of Justice and the Commodity Futures Trading Commission have opened a joint criminal investigation into price manipulation...

Richard Adhikari
Okta Offers Devs Free Tool to Set Up Multifactor Authentication
05/24/18 10:55 AM PT | E-Commerce Times | 632 Words

Okta on Wednesday announced the Okta API Products One App, which lets engineering teams and developers implement multifactor authentication, or...

Richard Adhikari
Cloud Health Services, Part 2: Privacy and Security
05/23/18 9:50 AM PT | E-Commerce Times | 933 Words

Cloud Health Services, Part 1: Benefits and Complications In response to the migration of health services to the cloud, vendors...

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