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Chris Bucholtz
The Top 20 CRM Blogs of 2017: Countdown, Part 2
01/31/18 5:00 AM PT | CRM Buyer | 2596 Words

CRM itself is well understood; getting the most value from it is not understood nearly as well.

The top 10 CRM bloggers of 2017 didn't spend a lot of time talking about the nuts and bolts of CRM. They talked about the...

Paul A. Greenberg
Frustrated Shoppers Still A Problem for E-tailers
12/07/99 12:00 AM PT | E-Commerce Times | 522 Words

Online research company Jupiter Communications reports that 27 percent of online buyers abandon at least one order before completion, simply because the experience is too exasperating. Jupiter also found that 19 percent of buyers gave up the sale because of online security concerns.

Paul A. Greenberg
U.S. Insurance Giants: Declare Net a Free-Trade Zone
02/10/00 12:00 AM PT | E-Commerce Times | 538 Words

Council of Insurance Agents and Brokers (CIAB) president Ken A. Crerar commented, "As the industry leaders, our three associations took the initiative to fill the void and develop these vital principles to ensure the growth, strength and flexibility of the e-commerce marketplace.

Paul A. Greenberg
E-Commerce: A Lifelong Partner
04/10/01 5:25 PM PT | E-Commerce Times | 783 Words

... Americans ready to exchange "I dos" or pay their last respects to loved ones via the Internet ? Probably not, but an increasing number of computer users are finding their way to the Web to plan weddings and funerals. If it sounds...

Paul A. Greenberg
U.S. Attorney General Labels Cybercrime a 'Critical Issue'
02/17/00 12:00 AM PT | E-Commerce Times | 414 Words

FBI Director Louis Freeh said that his agency is making good progress in investigating the recent spate of hackings. "There are fast-developing leads as we speak," he said, "and hopefully we can provide more details in coming days."

Freeh also characterized...

Chet Dembeck and Paul A. Greenberg
Amazon: Caught Between a Rock and a Hard Place
02/08/00 12:00 AM PT | E-Commerce Times | 665 Words

... earlier this week that online powerhouse Amazon.com is being sued by individual consumers as well as being investigated by the U.S. Federal Trade Commission (FTC) for privacy issues are the culmination of suspicions that have been coming to a boil since late...

Paul A. Greenberg
A Tale of Two Giants: Amazon and Kmart
01/24/02 2:16 PM PT | E-Commerce Times | 612 Words

Amazon's achievement has been a long time coming, and it is as symbolic as it is fiscally encouraging.

Why One Cent Matters

In the midst of what soft-peddling economists still refer to as an "economic downturn" and...

Paul A. Greenberg
E-Commerce Looks at a Union Label
02/06/01 12:00 AM PT | E-Commerce Times | 590 Words

When employees of Etown.com, an electronics content site , decided to organize a vote for unionization, a number of e-commerce executives around the country woke up from their slumbers. If ever you want to shake up the big boys in American industry, just...

Paul A. Greenberg
E-tailers Get By With a Little Help From Friends
08/23/01 2:43 PM PT | E-Commerce Times | 704 Words

The news that the e-tail leader and the electronics giant are joining forces should come as no surprise to observers of the dot-com landscape. Powerful alliances are what it's all about, especially now that e-tailers are scrambling to redefine e-commerce in the wake...

Paul A. Greenberg
Shopping Bots Now A Formidable Force
12/07/99 12:00 AM PT | E-Commerce Times | 579 Words

The technology has been in place for at least a couple of years, which in e-commerce terms is a lifetime. However, they are getting smarter and more refined every day.

This week, Lycos unveiled the expansion of its Lycoshop Product Comparison Service.

Paul A. Greenberg
E-tailers Could Alter Marketing a Teens-y Bit
08/07/01 10:45 AM PT | E-Commerce Times | 865 Words

... is suffering from a severe case of nearsightedness. As a result of their strenuous efforts to survive in a volatile economy, e-tailers are only able to see what's right in front of them. It's not easy being the novelty act when even...

Paul A. Greenberg
When Did Dot-Com Become a Dirty Word?
03/15/01 4:10 PM PT | E-Commerce Times | 794 Words

Kozmo is not alone in its subtle move toward an offline business model.

In a culture that thrives on instant gratification, the dot-com revolution filled our needs on many levels. Yet after a few roller-coaster years, even the savviest of online...

Paul A. Greenberg
It's Not a Small E-Commerce World, After All
02/23/01 2:48 PM PT | E-Commerce Times | 747 Words

For example, consider an Internet user in Italy who has a complaint with the manner in which a U.S.-based e-tailer has handled his order. To whom does he take his problem if the Web merchant does not satisfy him? Moreover, do Italian...

Paul A. Greenberg
A Dynamic Moment for E-tailing
09/21/01 9:03 PM PT | E-Commerce Times | 648 Words

... they write the definitive history book about the evolution of electronic commerce, 2001 may emerge as a pivotal year in the industry's growth. That may sound surprising, particularly since the year so far has seen a bunch of dot-coms dying on the...

Paul A. Greenberg
Internet Drugstores Need a New Prescription
06/28/01 5:10 PM PT | E-Commerce Times | 839 Words

Some companies are obvious candidates for banishment, while others, such as those in the online pharmacy industry, stand poised at the edge of the cliff, ready for anything. Which Web drugstores will get kicked off the Net next and which are going to...

Paul A. Greenberg
Is Grocery Shopping A Key To B2C E-Commerce?
01/05/00 12:00 AM PT | E-Commerce Times | 758 Words

It is not often that a shopper buys a new appliance or books a cruise, but grocery shopping is generally at least a weekly event.

If online grocers can generate a repetitive weekly shopping pattern among their customers, chances are that more...

Paul A. Greenberg
Giving E-Commerce A Voice
12/30/99 12:00 AM PT | E-Commerce Times | 628 Words

... deafening roar of silence in e-commerce may soon give way to an explosion of sound, as an Internet telephony revolution grows more likely every day. Chief among the leaders is Net2Phone, a New Jersey-based concern that counts American Online among its powerful...

Paul A. Greenberg
A Vote for Online Car Buying
09/28/01 10:30 PM PT | E-Commerce Times | 769 Words

Once I had firmly decided on a make and model, found a dealership that would work with me electronically and almost sealed the deal, all I had to do was show up at the dealership, sign my name and drive away.


Paul A. Greenberg
Do Luxury E-tailers Stand a Chance?
01/09/01 2:33 PM PT | E-Commerce Times | 934 Words

... all the e-commerce pioneers that have tried to appeal to the public, perhaps none has had such an arduous climb as luxury e-tailers. After all, how much do we expect a customer who has made shopping at Saks Fifth Avenue in New...

Paul A. Greenberg
Consumer Reports Takes E-tailer Rankings Online
10/01/99 12:00 AM PT | E-Commerce Times | 363 Words

The new service, to be known as e-Ratings, will reportedly rank e-commerce sites in terms of customer service , usability of the site , return policies, number of product choices, product information and privacy issues.

E-ratings will be posted for books and...

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What should be done about UFOs?
World governments should cooperate to address a potential planetary threat.
The DoD should investigate -- they could signal a hostile nation's tech advances.
The government should reveal what it already knows.
The government probably has good reasons for secrecy and should be trusted on this.
Wealthy corporate space-age visionaries should take the lead.
Nothing. Studying UFOs is a waste of resources.
Keep the stories coming. People love conspiracy theories, and it's fun to speculate.