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Erika Morphy
Zendesk Crystallizes Mobile Customer Service
12/16/14 10:22 AM PT | CRM Buyer | 566 Words

Zendesk has launched a new platform, Zendesk Embeddables, that allows companies to incorporate certain elements of the Zendesk product suite...

Erika Morphy
Online Reviews: Separating the Wheat From the Chaff
12/09/14 4:42 PM PT | CRM Buyer | 748 Words

The majority of Americans rely on online reviews, with some 78 percent checking them out before making a purchase, according to...

Erika Morphy
Cyber Monday Reveals New Customer Spending Patterns
12/02/14 12:50 PM PT | E-Commerce Times | 598 Words

The Monday after the Thanksgiving Day holiday weekend, aka "Cyber Monday," lived up to its name and more this year. Despite...

Erika Morphy
AgilOne Bends Over Backwards to Understand Customers
12/01/14 5:54 PM PT | CRM Buyer | 589 Words

AgilOne has rolled out an enhanced version of its predictive marketing platform with new tools, as well as improvements to...

Erika Morphy
Black Friday May Be Losing Its Mojo
11/26/14 5:00 AM PT | E-Commerce Times | 693 Words

Some US$13.1 billion in sales are anticipated this Thanksgiving weekend across all manner of channels, from mammoth shopping centers to online...

Erika Morphy
Salesforce Adds App Hub to Centralize Customer Service on Desk.com
11/25/14 3:39 PM PT | CRM Buyer | 488 Words

Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps...

Erika Morphy
Amazon Free Video Could Hook Non-Prime Audience
11/24/14 7:33 AM PT | E-Commerce Times | 555 Words

Amazon plans to introduce a new ad-supported streaming video service early next year, according to a report last week in the...

Erika Morphy
SMS: It's Not Just for Marketing Any More
11/20/14 5:55 PM PT | CRM Buyer | 495 Words

There appears to be a new trend emerging in the enterprise mobile engagement space, according to OpenMarket . Increasingly, its enterprise...

Erika Morphy
Uber Exec Floats Digging Up Dirt on Journalists
11/19/14 7:38 AM PT | E-Commerce Times | 676 Words

Uber Senior Vice President of Business Emil Michael last week said, in comments he apparently thought were off the record,...

Erika Morphy
Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare
11/13/14 3:58 PM PT | CRM Buyer | 536 Words

Salesforce.com has unveiled Salesforce1 Lightning Connect, a new component for its Lightning Platform as a Service for mobile developers, which it...

Erika Morphy
Kana Burnishes Omnichannel Customer Engagement Tools
11/11/14 7:10 PM PT | CRM Buyer | 565 Words

Kana on Monday announced the first major upgrade of its flagship enterprise product following its acquisition earlier this year by...

Erika Morphy
Money Makes the World Go Round on Singles Day
11/11/14 2:34 PM PT | E-Commerce Times | 529 Words

Nov. 11 is Singles Day in China -- aka the "11.11 Shopping Festival" -- and the country's millions of unhitched celebrated...

Erika Morphy
Texting Drivers Willing to Play With Fire
11/10/14 10:51 AM PT | TechNewsWorld | 656 Words

Texting while driving is dangerous. We know that intuitively; we know it because the statistics say so; we know it because...

Erika Morphy
Webrooming Takes the Sting Out of Showrooming
11/07/14 1:04 PM PT | CRM Buyer | 477 Words

Showrooming, the bane of retailers, is the consumer practice of visiting a brick-and-mortar store to test out merchandise -- say a...

Erika Morphy
Cortana Goes to Work for Microsoft Dynamics CRM Users
11/05/14 7:09 PM PT | CRM Buyer | 494 Words

Microsoft on Tuesday announced a slew of new features and functionality for Microsoft Dynamics CRM at its Convergence 2014 conference in...

Erika Morphy
Monster Tiptoes Onto Twitter
11/05/14 6:37 AM PT | E-Commerce Times | 659 Words

Monster Worldwide last week announced that it was rolling out a beta of a social recruitment ad platform, starting this...

Erika Morphy
Starwood's Keyless Entry Streamlines Hotel Check-In
11/04/14 6:38 PM PT | CRM Buyer | 728 Words

Starwood Hotels and Resorts Worldwide -- which owns and manages a number of high-end hotel brands including the St. Regis,...

Erika Morphy
Pegasystems Glides Through Social, Mobile Channels
11/03/14 5:47 PM PT | CRM Buyer | 580 Words

Pegasystems has unveiled a major upgrade to its customer service application, offering new functionality both at its customer-facing end and...

Erika Morphy
Take a Nano Pill and Call Google in the Morning?
11/03/14 10:59 AM PT | TechNewsWorld | 551 Words

Google is in the early stages of developing a nanoparticle-covered pill to detect cancer and other serious health problems such...

Erika Morphy
Apple Pay May Leave CurrentC in the Dust
10/30/14 9:11 PM PT | CRM Buyer | 662 Words

Apple's debut of Apple Pay has been more than a little bumpy, and the company may be in for some additional...

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