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Richard Adhikari
Salesforce IoT Insights Could Turbocharge Field Service
12/06/18 11:49 AM PT | CRM Buyer | 910 Words

... on Wednesday announced the addition of IoT Insights to Field Service Lightning. The new tool permits signals from Internet of Things devices to show up directly on Salesforce Service Cloud and Field Service Lightning mobile app consoles, alongside CRM data.

Service organizations...

Denis Pombriant
Turning a Corner in CRM
10/19/18 8:56 AM PT | CRM Buyer | 819 Words

Instead, it may be highly dependent on marketing and field service .

In common across many businesses I've been watching, there's a strong need for peripheral applications that might come from third parties. This results in a need for good integration capabilities and...

Andrew Borg and Sumair Dutta
Mobile Software Firm Strikes While the Market Is Hot
07/16/09 9:19 AM PT | E-Commerce Times | 1630 Words

The Dexterra purchase represents a major move by Antenna to grab share in a market seeing increasing demand for mobilized enterprise applications that are scalable, configurable and platform-agnostic; and that can mobilize a broad range of field force functions such as field service ,...

Jelani Harper
Pegasystems Takes Customer Service Far Afield
02/12/16 10:25 AM PT | CRM Buyer | 658 Words

Pegasystems earlier this week launched Pega Field Service, an application designed expressly to streamline and automate critical components of field service operations. The software's key components are a customer service dashboard and a mobile application that enables organizations to centralize distributed field service...

Peter Suciu
Microsoft Bolsters Dynamics CRM With FieldOne Buy
07/17/15 1:07 PM PT | CRM Buyer | 641 Words

... on Thursday announced that it has reached an agreement to acquire FieldOne, developer of a cloud-based field service management solution. FieldOne's technology will add a new dimension to Microsoft Dynamics CRM . FieldOne provides field service management tools for work order management, automated...

Richard Adhikari
Microsoft Dynamics Rides the IoT Wave
05/25/16 11:44 AM PT | CRM Buyer | 681 Words

It offers field service and project service automation capabilities, as well as four preconfigured Web portal solutions for customers: Customer Portal, which offers self-service knowledge and other support resources; Community Portal, which facilitates peer-to-peer support and deeper ties between internal and external community...

Denise J. Deveau
Customer Relationship Metrics Takes On the Unstructured Data Challenge
04/02/12 5:00 AM PT | CRM Buyer | 949 Words

Customer Relationship Metrics has launched Text BI, its latest offering in its suite of managed analytics solutions. Text BI enables...

Erika Morphy
Google Glass Could Bring CRM Into Focus
02/06/14 6:02 PM PT | CRM Buyer | 552 Words

The new Glass frames and support for nearsighted and farsighted people -- who make up roughly half of the U.S. population -- are also a boon for a smaller constituency, but one that is more likely to buy the first wave of devices and apps when they hit the market: businesses that decide to use Glass in their customer service and field service ...

John P. Mello Jr.
Google Sees Glass in Businesses' Future
04/09/14 12:24 PM PT | E-Commerce Times | 852 Words

A lot of that work will come in vertical markets, such as manufacturing, field service , retail and healthcare .

Within the next five years, smartglasses will be implemented in 10 percent of organizations with offsite workers such as field service personnel...

Nicole German
Using Wireless on the Road to Drive Good Business Practices
04/05/06 5:00 AM PT | E-Commerce Times | 1112 Words

Whereas drivers reporting to the head office once reported intermittently (if at all) during the day using walkie-talkies or rudimentary cell phones, today's handheld devices not only facilitate voice communications with field service personnel and dispatch, many now provide a broad base of...

Erika Morphy
Metals Supplier Deploys J.D. Edwards EAM
08/12/02 12:13 PM PT | CRM Buyer | 585 Words

Perhaps the most ubiquitous use of EAM in the CRM family of applications is in field service . "EAM provides the core background functionality of a CRM field service offering," Jim Upton, product marketing manager of J.D. Edwards ' EAM product, told CRM...

Christopher J. Bucholtz
3 Reasons Why the Mobile CRM Renaissance Is Here
06/02/11 5:00 AM PT | CRM Buyer | 664 Words

That metaphor shouldn't be confined to your contact center; anyone in your service organization, including your field service staff, needs to be a part of this changing trend. If that's the case, they need access to CRM information, and more importantly, they need a...

Christopher J. Bucholtz
Mobile CRM User, Know Thyself
11/10/09 4:00 AM PT | CRM Buyer | 735 Words

The scenarios in which sales and field service people can use the data collected by CRM are many and, in a lot of cases, obvious. However, there are also many ways for CRM to go into the field, and it's crucial to match the...

Kelly Shermach
Is Mobile SFA in Sync Yet?
04/02/07 4:00 AM PT | CRM Buyer | 995 Words

Technology has progressed since mobile SFA's early days enough to make this solution sexy to small business BlackBerry and PocketPC users, "any organization that has a remote sales force, external sales force or remote field service force," Amedeo Tarzia, senior vice president for Sage...

Diane Stresing
Rules of Customer Class Warfare
05/22/04 1:30 AM PT | CRM Buyer | 1171 Words

"It's harder for a lot of reasons," Ragsdale said. "You can't record the conversation, for one thing (for training purposes) ... and you have the added challenge that a lot of field service agents are contractors, not employees."

Another reason why many...

Erika Morphy
Phablets Testing IT's Patience - and Ingenuity
01/29/13 5:00 AM PT | CRM Buyer | 743 Words

"DISH Network had previously chosen a cloud-based field service management app with the understanding they would roll out a new device across the organization soon," Carmi told CRM Buyer. "Because the app (ETAdirect from TOA Technologies) was developed using HTML5 rather than natively...

ECT News Business Desk
Siebel Releases Upgrade to Energy Industry CRM Software
08/03/04 8:23 AM PT | CRM Buyer | 641 Words

Optimize Field Service. Helps companies optimize field resources in real time, even when field personnel are located outside of wireless coverage areas.

Create and Validate Energy Orders. Streamlines and automates order capture and processing, ensures order accuracy, reduces order entry training...

Kimberly Hill
J.D. Edwards Launches CRM 2.0
01/28/03 1:02 PM PT | CRM Buyer | 709 Words

The Service Management package combines contact center and field service applications, allowing a company to track equipment service history and manage the flow of service work being performed.

Contact center enhancements include directing questions or service requests to specific service groups based...

Denis Pombriant
The Class of '14
11/20/13 5:00 AM PT | CRM Buyer | 1005 Words

ServiceMax Field Service
ServiceMax is rethinking field service and delivering cutting-edge business solutions to help companies perfect service delivery, drive revenue and growth, and delight customers along the way.

ServiceMax supports modern field service business processes with a native

Andrew K. Burger
Mobile Devices for Enterprise Apps, Part 1
08/15/08 4:00 AM PT | CRM Buyer | 1145 Words

Business intelligence (BI), customer relationship management (CRM) and enterprise resource planning (ERP) applications are notoriously and somewhat necessarily heavyweight applications, however, and mobile enterprise users -- primarily salespeople and field service staff -- are looking for more than simply scaled-down, lightweight versions of them.

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