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Results 1-20 of 587 for "customer loyalty" (0.004 secs).

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Denis Pombriant
Sales Chatbots Tell a Story
12/11/18 12:40 PM PT | CRM Buyer | 847 Words

You can roughly chart a product's lifecycle based on how it is sold, and this may be having a profound effect...

Robert Passikoff
10 Brand and Marketing Trends to Watch in 2019
12/07/18 9:40 AM PT | E-Commerce Times | 1758 Words

However, brand engagement will be the ultimate objective that will guarantee future growth, customer loyalty and profitability. There's a simple test: Ask yourself, "Do I know what consumers expect from their Ideal in the category?" and "Where and how does my brand accomplish...

Denis Pombriant
One-of-a-Kind CRM
12/05/18 11:49 AM PT | CRM Buyer | 803 Words

The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing...

Richard Adhikari
Salesforce IoT Insights Could Turbocharge Field Service
12/06/18 11:49 AM PT | CRM Buyer | 910 Words

IoT Insights "should reduce costs and increase customer loyalty and repeat sales, because it connects companies more tightly with the solutions they sell, which makes those solutions more reliable," noted Rob Enderle, principal analyst at the Enderle Group .

"In addition, the...

Denis Pombriant
Amazon's Shift
11/29/18 12:24 PM PT | E-Commerce Times | 823 Words

Andy Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases...

Denis Pombriant
Chatbots Gaining Altitude
11/15/18 11:45 AM PT | CRM Buyer | 650 Words

How do they really know? That's the question that immediately comes to mind in reviewing the top-level data from Voxpro's recent...

Denis Pombriant
Salesforce's Earnings Mystery
11/29/18 9:17 AM PT | CRM Buyer | 878 Words

My only question about Salesforce's recent revenue announcement is why the company described the vast majority of its nonprofessional services revenues...

Denis Pombriant
Reining In Social Media Without Crippling It
11/23/18 9:40 AM PT | E-Commerce Times | 1023 Words

Earlier this year, in response to reports that Russian actors had used Facebook to disrupt the 2016 election, I wrote a...

Tom Caporaso
6 Surefire Ways Etailers Can Boost Customer Loyalty
10/04/18 5:00 AM PT | E-Commerce Times | 1638 Words

The marketing landscape has shifted as power has moved from sellers to buyers, and businesses have realized a heightened need for customer loyalty . Market fragmentation has dramatically increased competition, magnifying the need for loyalty. Traditionally, loyalty has been achieved through a series of...

Chris Bucholtz
5 Reasons the Sales A-Player's Era Is Ending
09/28/18 5:00 AM PT | CRM Buyer | 1125 Words

Relying on A-players alone will fail to bring in enough revenue or deliver a customer experience that will contribute to customer loyalty . You need to ensure that every player on the sales team is contributing to your sales success -- you can't...

Denis Pombriant
Digital Disruption Pathways
11/05/18 11:40 AM PT | E-Commerce Times | 1359 Words

Digital transformation means a lot of things to different people, but if you do it right it should be virtually unique...

Denis Pombriant
Oracle, the Hardware Company
10/31/18 5:00 AM PT | TechNewsWorld | 836 Words

For all of the dazzle of its rapidly evolving software portfolio, which includes a self-monitoring and self-patching database that also configures...

Denis Pombriant
Oracle OpenWorld: Margin Lab
10/24/18 11:05 AM PT | E-Commerce Times | 1253 Words

Markets grow at the margins. This bit of sage advice was given to me at the start of my analyst career,...

Denis Pombriant
Turning a Corner in CRM
10/19/18 8:56 AM PT | CRM Buyer | 819 Words

For the last 20 years, CRM has occupied a preeminent niche in enterprise software. It has been the hip, up-and-coming solution...

Denis Pombriant
OpenWorld Preview
10/17/18 10:51 AM PT | CRM Buyer | 1130 Words

As of this writing, I haven't been prebriefed on what Oracle will be announcing at OpenWorld regarding CRM -- or as...

Denis Pombriant
The CRM Oligopoly
10/04/18 10:11 AM PT | CRM Buyer | 1652 Words

As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members...

Denis Pombriant
Dreamforce 2018
10/01/18 11:40 AM PT | CRM Buyer | 1130 Words

Salesforce has been very good at skating to where the puck will be, to paraphrase the great Wayne Gretzky. As a...

Denis Pombriant
Above the Funnel No More
11/07/18 10:55 AM PT | CRM Buyer | 704 Words

The conventional sales funnel exceeded its usefulness a long time ago, roughly when the Internet gave us the ability to gather...

Denis Pombriant
Will Oracle Roil the DB Market?
10/23/18 10:38 AM PT | TechNewsWorld | 993 Words

When we write the history of the IT era, the big factor that has played an important but not well recognized...

Denis Pombriant
Oracle's Growing Pains
10/03/18 5:00 AM PT | E-Commerce Times | 807 Words

People at Oracle must sometimes feel like they're living in Mark Twain's reality. After hearing that his obituary had been published...

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salesforce commerce cloud
Does it matter to you if products you purchase are manufactured in another country?
Yes, and I will pay more for a domestically produced product.
Yes, but my shopping decisions won't change anything, so I do what's best for me.
I care, but it's impossible to keep track of where everything is made.
I want the best quality and price, regardless of country of origin.
It depends on the country. Some are OK, some aren't.
It depends on the company. I'll buy from a reputable non-domestic brand.
salesforce commerce cloud