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Joshua March
Building a Social Customer Service All-Star Team
11/19/12 5:00 AM PT | CRM Buyer | 1031 Words

Putting It Into Practice: Best Buy
The electronics superstore Best Buy recruits its social customer service team through a methodical approach. Each agent must have a minimum of six months of internal customer service experience. Team members must also complete several...

Mike Martin
Applemania Strikes Again as iPad 2 Bedazzles the iCrowd
03/14/11 12:31 PM PT | TechNewsWorld | 741 Words

... Best Buy employees in Columbia, Mo., passed out 20 "golden tickets" to dozens of people waiting in a morning line. Rather than opening the coveted gates to Willy Wonka's chocolate factory, however, the tickets offered first dibs on the purchase of an Apple...

Ian Michiels
The Data-Driven Marketer: Show Me the Numbers
10/15/09 4:00 AM PT | CRM Buyer | 795 Words

Best Buy is a great example of a Best-in-Class organization that uses customer profiles to train in-store employees. About a year ago, Best Buy's "customer personas" training document was leaked to the press. The document outlined unique customer personas that would help in-store...

Katherine Noyes
Fun and FUD in the Fall Flamebait Follies
09/10/09 4:00 AM PT | LinuxInsider | 1466 Words

Revealing Screenshots
Speaking of claims of superiority that ring hollow, self-proclaimed Linux Lobbyist and Best Buy employee GodofGrunts made a big splash recently by posting some screenshots -- more easily viewed on a mirror site -- of a Microsoft ExpertZone training...

Paul Hartsock
FreeShipping.org App: I Shopped, but I Soon Dropped
05/21/09 4:00 AM PT | TechNewsWorld | 1261 Words

Free Shipping Coupons , a shopping app by FreeShipping.org , is available for free at the App Store. Two things...

Michael Samson
Crowdsourcing the Creative Process
12/26/08 4:00 AM PT | LinuxInsider | 1182 Words

When you are shopping for a television, Best Buy displays 30 or 40 different models to choose from. At the grocery store , Campbell's Soup typically has about 50 running feet of shelf space with every imaginable variety there for the choosing. But...

Diaz Nesamoney
Why Retailers Need to Adopt Omnichannel Personalization
03/13/20 9:44 AM PT | E-Commerce Times | 1458 Words

Best Buy jumped on the personalization train several years later as it vied for relevance when Walmart rose as a key player in the electronics retail scene. Best Buy branded its approach to personalization as "customer-centricity," a term that stuck across the retail...

Jeff Kagan
Customer Tech Support: Don't Go It Alone
02/26/15 5:00 AM PT | E-Commerce Times | 803 Words

Alternatively, the customer could have gone to a physical store operated by Apple or Samsung -- or a big box retailer like Best Buy . Perhaps the user placed an order through Amazon or countless other online outlets.

It might be easy for...

Richard Adhikari
Google Sticks It to the Home Entertainment Market
07/24/13 2:59 PM PT | TechNewsWorld | 834 Words

The WiFi versions can be preordered now from Best Buy and will go on sale July 30 on Google Play. The 4G LTE model will be released later.

The new Nexus 7 runs the latest version of Chrome. This lets users browse...

Richard Adhikari
Nemo, Early Reviews Freeze Out Surface Pro Launch
02/09/13 5:00 AM PT | TechNewsWorld | 621 Words

Microsoft scrapped plans for Friday night's launch of its Surface Pro tablet at the Best Buy store in New York City because of an impending blizzard meteorologists have dubbed "Nemo." "Surface Pro launch activities in NYC have been canceled due to weather," Microsoft spokesperson...

Erika Morphy
Mobile CRM Gives Retailers Ammo Against Showrooming
10/09/12 5:00 AM PT | CRM Buyer | 549 Words

Basically, consumers waltz into a local Best Buy or similar big box store, find the product they are thinking of buying and check it out. So far, so good, from the retailer's perspective -- only then they go online, sometimes even while standing in...

Rachelle Dragani
iTV Looms Large
02/08/12 5:00 AM PT | TechNewsWorld | 679 Words

Best Buy also surveyed consumers over the past week to find out whether they would pay US$1,499 for a 42-inch, HD Apple TV that could use Apple devices such as an iPad or iPhone for a remote. This fueled rumors that Best Buy...

Pam Baker
Giving Electronic Rejects a Second Chance
04/05/11 5:00 AM PT | TechNewsWorld | 1387 Words

Several leading electronic stores, such as Best Buy , have in-store kiosks specifically for recycling ink and toner cartridges, rechargeable batteries, wires, cords and cables. The giant electronic retailer recycles many electronic goods free of charge ranging from kitchen appliances to e-readers, TiVos,...

Paul Hartsock
Twitter's New Flight Plan
04/17/10 5:00 AM PT | TechNewsWorld | 2856 Words

So what's actually manufactured at KYE? Well, it makes a lot of things, and it does some business with HP and Best Buy , but the factory's single biggest customer happens to be Microsoft. This place makes mice and webcams, and many Microsoft...

Andrew K. Burger
The Burdensome Costs of Customer Justice
04/10/08 4:00 AM PT | CRM Buyer | 1258 Words

The Case of the Lost Laptop
Recent examples illustrate the extent of monetary and collateral damage that can result from poor customer service. Best Buy , for instance, now finds itself the defendant in a US$54 million lawsuit brought by a...

ECT News Staff
Jobs Wows Apple Faithful, Oracle Seals the Deal, Exploding Batteries
01/18/08 9:37 AM PT | TechNewsWorld | 1679 Words

That wasn't the case for Best Buy , though. The electronics retailer reported a fairly decent fiscal December with an 11 percent increase in total revenue. Entertainment software -- read, video games -- showed the biggest growth. Growth in flat-panel TVs and GPS devices...

Jack M. Germain
Remote PC Repair, Part 1: The Warranty Alternative
10/30/07 4:00 AM PT | TechNewsWorld | 1210 Words

"Linux, or any Unix-based system, is inherently more customizable than a Windows- or Apple-based system," explained Matthew Dworkin, a Geek Squad technician working inside a Best Buy store . The Geek Squad provides a combination of in-store repairs and in-home service calls.


Rob Enderle
The Insane World of Home Electronics 2: Media Distribution
11/29/04 5:00 AM PT | TechNewsWorld | 1185 Words

HD-capable CRTs are by far the best buy, but who really wants to break their backs moving the darned things. The sweet spot appears to be rear-projection TVs, with LCD sets edging out DLP products for value right now, but that could...

Keith Regan
Buy.com Sees, Raises Amazon's Free Shipping Bet
06/19/02 9:43 AM PT | E-Commerce Times | 702 Words

The latest back-and-forth comes as Amazon looks to strengthen its position in the electronics category, where pure plays are facing increasing competition from Best Buy and other brick-and-mortar chains.

On Tuesday, Amazon quietly began adding Sony electronics to its listings. Previously, Sony...

Lou Hirsh
The Gold Standard of E-tail Web Design
01/11/02 7:03 PM PT | E-Commerce Times | 920 Words

Also mentioned in the Yankee report was the site of electronics retailer Best Buy , which includes an online "shopping assistant." With this feature, the site asks a series of questions about the products visitors are thinking of buying, and makes suggestions to...

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