Our Full-Service B2B Marketing Program Delivers Sales-Ready Leads ∑ Click to Learn More!
Welcome Guest | Sign In
ECommerceTimes.com
salesforce commerce cloud

E-Commerce Times Talkback

 
ECT News Community   »   E-Commerce Times Talkback   »   Re: The 3 Faces of Customer Care



Re: The 3 Faces of Customer Care
Posted by: Jeff Kagan 2018-02-08 18:05:26
See Full Story

Companies are run by people. Some do a great job of putting the customer first and growing, which ultimately rewards investors. Others don't. Some first focus on investors and numbers, simply not caring about or taking care of the customer. That approach can have a serious and long-term negative impact on the company. Following are several examples of what some companies are doing right and wrong. The Ritz-Carlton Hotel is exceptional. It has a long history of training its workers to present themselves as ladies and gentlemen serving ladies and gentlemen.


Re: The 3 Faces of Customer Care
Posted by: KLUND 2018-02-08 19:33:11 In reply to: Jeff Kagan
Donít you think that the consumer also needs to be responsible? Companies get taken advantage of by people like you that think good customer service means doing whatever the customer wants. If you admit you didnít understand something correctly, that is not the companyís fault. If you assumed a membership was cancelled because your son said so, that is not the companyís fault. Sounds like entitlement and an unwillingness to take ownership of an issue.
Jump to:
Facebook Twitter LinkedIn Google+ RSS
salesforce commerce cloud
How do you feel about Black Friday/Cyber Monday this year?
I'm excited to find great deals and plan to do some serious shopping on BFCM.
I'll watch for BFCM sales, but I intend to drastically curb my spending this year.
BFCM has become a season -- I no longer feel driven to look for bargains on those specific days.
I plan to have most of my holiday shopping done *before* BFCM.
I detest the holiday sales hype and will avoid shopping on BFCM.
salesforce commerce cloud