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CRM Buyer Talkback

 
ECT News Community   »   CRM Buyer Talkback   »   Re: Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money



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"As services are getting more and more mobile, service needs to get mobile as well," said Tushar Makhija, vice president of revenue at Helpshift. "If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up. Today, it is not about time-to-resolution or handling time. It is all about the time-to-cure.


Now a days Taxi App also be a strong mobile app for business...
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How much are you willing to spend on a smartphone?
I'll spring for a top-of-the-line model, because my phone is extremely important to me.
I'm content with a phone that's a couple of years old and doesn't cost an arm and a leg.
I'm a bargain smartphone shopper -- I'll take the best phone I can find that's free or close to it.
I'm considering giving up my smartphone and getting a basic mobile phone instead.
I don't own a smartphone and I don't want one.
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