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ECT News Community   »   CRM Buyer Talkback   »   Re: Your Social Media Manager Needs to Know Your Business



Re: Your Social Media Manager Needs to Know Your Business
Posted by: Christopher J. Bucholtz 2013-06-24 03:26:57
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We all know by now that social media is important for business success. It plays a role in sales, marketing and support. Then there's the idea of social CRM -- on a basic level, the inclusion of social media-generated data in the customer record -- which can help shift the way a business interacts with customers to a more intimate and effective level. That's common knowledge. So, who do you have working to make this transition? Choosing these people isn't easy, if only because businesses have never had to hire them before.


Re: Your Social Media Manager Needs to Know Your Business
Posted by: operion 2013-06-24 03:35:26 In reply to: Christopher J. Bucholtz
This is such as nice post. Thanks for the guide and information.
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Why is Facebook taking so much more heat about data privacy than Google?
Google actually manages personal data more responsibly.
It's Facebook's turn now -- Google is next.
Google's data collection and sharing activities are less obvious.
Facebook is a scapegoat for the entire tech industry.
Google is more powerful than Facebook.