Explore Newsletters from ECT News Network » View Samples | Subscribe
Welcome Guest | Sign In
ECommerceTimes.com
Salesforce Industries Summit
Tuesday - August 25, 2020
cloud computing trends
Cloud technology has matured substantially during the past 15 years, and now a paradigm shift is taking place, away from legacy in-house IT business services, to a cloud-first technology-driven agile workplace. Here are five trends in cloud computing for organizations to consider when plotting an IT infrastructure strategy. [More...]

Monday - August 24, 2020
2020 holiday shopping forecast predicts less spending, more empathy
The 2020 holiday shopping forecast and consumer spending patterns well into next year will be marked by a pullback in spending, an increase in consumer expectations for brand behavior, and a focus on supporting small businesses. Marketers are advised to focus on brand values and trustworthiness to combat the continuing challenges retailers face in courting consumers across all generations. [More...]

Friday - August 21, 2020
e-commerce and digital fraud statistics
Despite the struggles the pandemic imposes on the economy, consumer activity gives both retailers and e-tailers hope for continued growth as the recovery persists. Though fraud continues to escalate as criminals take advantage of card-not-present payment methods, including buy online pick-up in store (BOPIS), or click-and-collect. [More...]

Thursday - August 20, 2020
phygital shopping
The pandemic has exposed one fundamental, seemingly contradictory reality: people like to shop online, but they also crave in-person experiences. This era has also made clear that there's an answer to this conundrum: to provide shopping experiences that combine both physical and digital elements. Also known as "phygital" experiences, these strive to give customers the best of both the online and in-person worlds. [More...]

Wednesday - August 19, 2020
amazon looks to convert jc penny stores to fulfillment warehouses
Amazon is huddling with the largest mall owner in the United States to turn anchor stores into fulfillment centers, and possibly retail outlets. The deal with Simons Property Group would give Amazon access to space formerly occupied by Sears and J.C. Penney, both of which have filed for bankruptcy. [More...]

Monday - August 17, 2020
consumers trend to paying bills online
As consumers get more acquainted with shopping and banking digitally, it seems logical that more people would be inclined to pay their bills online. A recent survey of more than 3,000 adult consumers shows that nearly 70 percent prefer digital payment options, such as website and mobile app channels, to pay their one-time bills. [More...]

Thursday - August 13, 2020
curbside contactless pick up
Curbside service is one of the more popular strategies that businesses and consumers now use to navigate the 'new normal'. Ideally, it's a contactless, convenient experience for all involved. For curbside pickup to be successful, however, it needs to be as quick and easy as possible for consumers -- and a large part of that ease of use requires adequate business planning and management. [More...]

Wednesday - August 12, 2020
lawsuit or arbitration to settle dispute
Like it or not, disputes do arise from time to time. So it's always a good idea to plan for the worst and hope for the best. A website development contract should identify how the parties will handle disputes. Nowadays, contractual disputes can be handled in a variety of ways, in more than one forum. The most obvious forum, of course, is the courthouse. [More...]

Thursday - August 6, 2020
people at virtual event during pandemic
Though initially isolating, the coronavirus pandemic has spawned a whole new world of digital parties and get-togethers. People stuck at home are finding innovative ways to socialize, participating in everything from virtual beer tastings to online book club meetings. While the event landscape has been permanently altered by this shift, people and businesses continue to develop new ways of having fun. [More...]

Tuesday - August 4, 2020
How to Rethink Retail and E-Tail Marketing in the Pandemic
Several recently-published reports and surveys tracking changes in consumer buying habits reveal a growing competition between old versus new shopping habits. The E-Commerce Times discussed the implications of these new consumer buying trends with marketing experts. The results show that e-commerce is overwhelmingly becoming the first choice for many consumers. However, some consumers are beginning to show renewed interest in returning to their previous shopping norms. [More...]

Monday - August 3, 2020
social proof is an effective marketing strategy
Social proof is an individual influencer or group clout that gives "proof" to a product. It is based on the principle that people tend to follow and conform to an influential person or a majority. They do this to be validated -- a result of a need for safety. Here are 10 kinds of social proof strategies -- and how and why they work. [More...]

Friday - July 31, 2020
new Google e-commerce initiatives
Google's domination of the online ad market appears to have stalled since Amazon last year became the third-largest digital ad platform in the U.S. behind the Google-Facebook duopoly. This may have driven Google to accelerate its push into e-commerce, focusing on what it calls the "messy middle" -- the space in the customer journey between what triggers the purchase and the actual purchase itself. [More...]

Thursday - July 30, 2020
US government IT opportunities for 8-A businesses
U.S. government agencies will remain active in the information technology market, despite the impact of COVID-19 on agency operations. In fact, there is evidence that the occurrence of the virus has spurred agencies to improve IT resources. For example, the General Services Administration in early July launched a new contracting vehicle offering a potential US$50 billion in federal acquisition of IT products and services. [More...]

Thursday - July 30, 2020
LexisNexis Risk Solutions found an increase in digital fraud attempts during the pandemic
The move by retailers to online and mobile selling to survive the pandemic has resulted in a significant increase in digital fraud activity. The "2020 True Cost of Fraud Study: E-commerce/Retail Edition" by LexisNexis Risk Solutions found this to be partly because some fraud control systems are outdated, and partly because of increased transaction volume. [More...]

Tuesday - July 28, 2020
dispute mediation
Contract disputes do arise from time to time. Whether the issue is early termination, delay of deliverables, breach of performance, or the like, it is best to plan for the worst and hope for the best. When there is a dispute, whether the contract contemplates this or not, either party should consider a legal process called mediation to avoid the time and cost of fighting in court or in arbitration. [More...]

Forrester names NICE inContact CXone a leader in cloud contact center software
When considering a new smartwatch, which feature set is most important to you?
Alerts and Notifications
Calls and Messaging
Clock and Time Tracking
Contactless Payments and Banking
Design and Personalization
GPS and Maps
Health and Fitness
Music and Video
Salesforce Industries Summit
Forrester names NICE inContact CXone a leader in cloud contact center software
Women in Tech