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ECommerceTimes.com
NICE inContact February 12 webinar
Wednesday - February 5, 2020
a mobile app failure in iowa democratic caucuses could lead to heightened distrust of voting technology
A coding error in an app used to count vote totals in the Democratic caucuses in Iowa has delayed the release of final tallies. Although the data collected by the app was sound, it was reporting only a portion of that data to party headquarters due a coding issue with its reporting system. After discovering inconsistencies, party staff implemented manual backup measures. [More...]

Tuesday - February 4, 2020
consumers may be unfamiliar with the term augmented reality but they like what it does
The augmented reality space continues to evolve. Device makers such as Bosch, Panasonic, Huawei and Pico are introducing significantly smaller and more powerful smart glasses and AR headsets, such as those demonstrated last month at CES 2020, one of the country's largest consumer technology conferences. What is augmented reality exactly? There's not really an easy answer. [More...]

Saturday - February 1, 2020
there are several easy ways e-commerce companies can cut fulfillment costs
E-commerce companies have seen phenomenal growth, thanks to the ease of starting a business in the digital sphere and to cost-effective processes. However, these firms often struggle with order fulfillment, which is a core aspect of business for online merchants. Customs, duties, shipping expenses, rerouting fulfillments -- these are just a few of the reasons online retailers are losing profits. [More...]

Thursday - January 30, 2020
justice department has filed legal actions to combat fraudulent robocalls
The DoJ has filed complaints in two landmark cases calling for temporary restraining orders against five companies and three individuals alleged to have carried hundreds of millions of fraudulent robocalls to American consumers. "This is the first time the DoJ is taking legal action against anyone for facilitating fraudulent robocalls," said Liz Miller, principal analyst at Constellation Research. [More...]

Wednesday - January 29, 2020
dhs has issued a plan to combat the sale of counterfeit products online
The United States Department of Homeland Security last week released a report outlining its plans to combat online counterfeit product sellers. The value of counterfeit goods traded internationally rose from $200 billion in 2005 to $509 billion in 2016, according to DHS. Infringing goods valued at $1.4 billion were seized at U.S. borders in 2018, compared with $94 million worth in 2003. [More...]

Tuesday - January 28, 2020
congress may pass new data privacy and security legislation
All eyes are on the West Coast as California reins in the unfettered collection, use and sale of the personal data consumers share as part of the bargain for "free" online services. For years this bargain has been explained in privacy policies that few people read, because there is not a lot of negotiating in the personal data market. The CCPA gives consumers revolutionary rights. [More...]

Friday - January 24, 2020
ads could curtail account sharing a form of piracy taking its toll on streaming services
Though it no longer grabs many headlines, video piracy remains a major issue for pay-TV services, according to consumer research firm Parks Associates. If just 10 percent of pay-TV subscribers should discontinue paying for services by 2023, the loss in revenue to operators could approach $6 billion, according to the firm's report, "Video Piracy: Ecosystem, Risks, and Impact." [More...]

Thursday - January 23, 2020
apple reportedly dropped a plan to encrypt icloud data in response to fbi objections
Apple shelved plans to give iPhone users control over encrypted backups stored on the company's iCloud service over concerns raised by the FBI and internal sources, according to a report. The company made the decision to retain control over iCloud encryption around two years ago, but it came to light just recently. The plan would have removed Apple's ability to decrypt users' backups. [More...]

Wednesday - January 22, 2020
uber is testing a program that lets some california drivers set their own rates
Uber has launched a pilot program in California that lets drivers in Santa Barbara, Palm Springs and Sacramento set their own fares for airport rides. Drivers can set a fare multiple on Uber's base, time, and distance rates for UberX and UberXL trips, according to the company. Drivers can increase the fare in 10 percent jumps up to five times Uber's base price. [More...]

Tuesday - January 21, 2020
google ceo sundar pichai has called for balance in government regulation of artificial intelligence tech
Sundar Pichai, CEO of Google and parent company Alphabet, called for government regulation of artificial intelligence technology in a speech at Bruegel, a think tank in Brussels, and in an op-ed. There is no question in Pichai's mind that AI should be regulated, he said. The question is what will be the best approach. Sensible regulation should balance potential harm with potential good. [More...]

Monday - January 20, 2020
televerde chief social responsibility officer michelle cirocco on the prison to workforce pipeline
The prison workforce development program run by Televerde delivers significant economic and cultural value, concludes a study recently conducted at Arizona State University's Seidman Research Institute. Televerde trains and employs incarcerated women, and it offers many of them employment when they leave prison. Televerde CSRO Michelle Cirocco spoke about the study and about the long-term benefits of Televerde's program. [More...]

Saturday - January 18, 2020
small e-commerce businesses can achieve long term gains through excellent customer service practices
Every successful, long-term business has a common denominator in training as it relates to online sales customer contacts. Notice I said "long-term." A great product or unique marketing effort can fall short when a customer contacts an employee who is ill-equipped to respond. Some 72 percent of online shoppers will return up to 10 percent of their purchases, according to the UPS Pulse study. [More...]

Thursday - January 16, 2020
google's new acquisition pointy makes it easy for brick and mortar retailers to list products in google search
Google has inked a deal to acquire 6-year-old Ireland-based firm Pointy for $163 million. Pointy provides a $900 box with built-in cellular connectivity, which lets brick-and-mortar retailers list their stock online. It plugs into the retailer's barcode scanner and automatically obtains accurate product names and images for display on a Web page hosted by Pointy. [More...]

Wednesday - January 15, 2020
enforcement of ccpa through penalties will begin july 1
The CCPA -- widely considered to be the toughest law in the U.S. regulating the collection, storage and use of personal information -- went into effect on Jan. 1. Rather than preparing for it, however, many businesses have taken a wait-and-see approach. This could be a serious mistake. The new law is similar in many respects to the EU's GDPR, which went into effect last spring. [More...]

Tuesday - January 14, 2020

NICE inContact February 12 webinar
How do you feel about your use of the Internet?
I spend a lot of time online and it's mostly high value.
I spend a lot of time online and much of it is wasted.
I'd like to experience more immersive online activities, like VR.
I'd like to spend more time in the real world.
I'd like to be always connected, perhaps with eyewear.
It's important to disconnect from the Web at regular intervals.
I go online as little as possible and I intend to keep it that way.
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