Search

According to the CEO of a reseller of Microsoft's yet-to-be-released CRM tool, the product has both strengths and weaknesses for the mid-market companies it is intended to serve. Ben Holtz of Green Beacon Solutions told CRM Buyer that his firm has had a beta version of the application in-house for s...

The PeopleSoft suite of supply chain management applications is based on a technology framework developed by the Supply-Chain Council that addresses five key functions: plan, source, make, deliver and return. The offering targets both manufacturing- and service-based enterprises. "We are the only ve...

The concept of demand chain management is taking hold with supply chain software vendors, according to Jeff Brown, SCM product marketing manager with Baan, a division of London-based Invensys. His company has combined its CRM and SCM business units, for example, and is currently developing customer...

Manugistics senior vice president of strategy Lori Mitchell-Keller believes that supplier relationships come before supply chain automation. That is why her company considers the processes and data from its supplier relationship management suite to be "feeders" into its supply chain management appli...

For those familiar with it, ACT! -- the contact management application from Best Software -- conjures up the picture of a remote salesperson, perhaps working at home, trying to keep track of leads and phone calls. That picture is accurate, according to ACT! division general manager Greg Head. But He...

Manugistics is one of the top vendors to beat in the supply chain automation space, according to many industry experts, including Deloitte Consulting's Mark Peacock, who told CRM Buyer that Manugistics has remained true to its original client base. "They've got good traction with baseline manufactur...

Enterprises with large, mainframe-based legacy applications that provide CRM and ERP functionality may want to consider keeping them and upgrading them exactly where they live -- on the big box. Aberdeen senior vice president Wayne Kernochan told CRM Buyer that many IT executives believe they are f...

Integration software maker WebMethods has announced a new application that links system maintenance consoles to the business processes running on particular pieces of IT hardware. Called Manager, the application bridges an enterprise's integration platform with its systems management software using ...

Application service provider LivePerson, maker of CRM online chat and self-service tools, has announced the release of its Sales Edition. The analytics features of the application allow salespeople to interact with the most likely buyers as they visit a company's Web site -- in real-time -- in order...

Blue Martini has rolled out support for IBM's DB2 database software as an enhancement to its recent version 5 release. The company said the new feature will be bundled with IBM WebSphere Application Server and IBM MQ Series. The move brings Blue Martini's suite closer to those organizations using...

Contact center software maker Avaya has built TimesTen's event-processing technology into the latest version of its reporting and analytics module. The Avaya Operational Analyst application supports real-time data collection and reporting of contact center applications, according to the companies....

Art Technology Group (ATG) has announced beta release of its latest versions of portal and commerce applications -- ATG6 -- along with three new modules. The company is adding publishing, analytics and search functions to its offering, citing customer requests for single-vendor systems. Companies...

Not to be left out of the rush to introduce open-standards products, Commerce One said that it will release a Web services integration platform late in 2002. The new platform will precede the company's release of version 6.0 of its supplier relationship management suite, which is scheduled for fir...