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Intel will be eliminating a toxic heavy metal from its computer chip manufacturing It will begin using lead-free solder with next-generation 45nm Hi-k chips in the Intel Core 2 Duo, Core 2 Quad, and Xeon families, the company announced Wednesday. Lead has been a concern in computer manufacturing, as...

Not long ago, consumers had a clear choice to make when shopping for a digital camera: size versus power. Smaller cameras traveled well and fit into a pocket, but they were lacking in resolution and cutting-edge features. Cameras with bells and whistles such as zoom and anti-blur technology were big...

Allegations of illegal gambling, reports of online orgies, and even an active investigation in Europe of sexual abuse and misconduct seem to have overshadowed the tamer daily goings-on in the virtual world Second Life. Yet, just this week, it was the locale of an innovative job fair in which upstand...

Social networking site MySpace has announced that it will launch a group of branded channels for video content produced by partners such as The New York Times, National Geographic, and Octane TV. Each channel will be housed within the MySpace Video area of the site and will feature content customize...

Last year marked the first time clothing retailers attracted more online shopping dollars than computer and software e-tailers took in. Travel continues to eclipse all other forms of consumer spending online, however, accounting for $73.4 billion in revenue in 2006. Revenue for apparel, accessories ...

Some things never change -- in our memories, that is. We pump quarters into the jukebox in a crowded bar, waiting for our favorite singles to play and create just the right mood for the evening. We hold up wooden paddles at an estate auction, hoping to score that prized painting for a sweet price. T...

First there was the search engine -- think Lycos in 1996. Then came the Web portal -- think Yahoo in 2000. Most recently, the Internet has been dominated by social networking -- think MySpace in 2006. In an effort to bring all three types of popular consumer-facing sites together, Google has launche...

What if -- just what if -- IT budgets really loosen up this year, and companies dare to make a software purchase or two? One thing is sure: CIOs will be on the spot. IT executives will be expected to hit a home run with each purchase, matching it to the overall strategic vision of the enterprise. Th...

Personalization technology goes hand-in-hand with portal tools, as IBM sees it. Corporate users have a hard time trying to figure out which content, information, applications and processes are relevant to them and their work, and open standards are only compounding the problem by providing even more...

Frank Ortiz, vice president of sales and marketing at Inova, has walked into several large call centers that had people assigned to do nothing but sit and watch multiple screens to monitor volume and activity, and identify possible trouble spots. That scenario, he said, obviously calls for a differe...

J.D. Edwards has released version 2.0 of its CRM suite, available immediately. The product includes 175 enhancements, according to the company, including tight integration with its supply chain applications. Forecasting is an area of special focus in this release. Instead of basing forecasts on hist...

Enterprise software maker SAP is following the revenue trail toward the integration niche. Rather than extending its product family of large, comprehensive applications, the company is focusing on "snap-on" modules that automate particular business processes, according to vice president of market st...

As the CRM software segment has slowed down, the employee relationship management (ERM) segment has revved up -- or it has for CRM industry pioneer vendor Siebel, anyway. In fact, some of Siebel's biggest deals recently have been for software that serves people inside enterprises, not outside. "ERM ...

Oracle's approach to enterprise software differs markedly from that of its competitors, says vice president of CRM marketing Lisa Arthur. Instead of focusing on function-specific applications -- sales force automation, for example, or campaign management -- the company has organized its software dev...

For pure-play e-commerce firms like Priceline.com, customer service is everything, and the Web site and contact centers offer the company's only chance to do it well. CIO Ron Rose told CRMDaily.com that the mantra of his IT operation -- "the store is always open at Priceline.com" -- is easier to say...

More than 60 applications comprise PeopleSoft's HCM (human capital management) suite -- an application area that used to be called human resources. PeopleSoft's human resources management systems, or HRMS, comprise the "guts" of the application set, Jason Averbook, director of global product market...

During a year when all the enterprise software heavyweights are coming after the CRM mid-market, the SalesLogix division of Best Software wants to remind the world that it always has focused on the small- to medium-size enterprise. SalesLogix general manager Tim Fargo told CRM Buyer this is an impor...

The Chordiant 5 Selling and Servicing suite aims to help enterprises like retail banks market and sell through servicing existing customers. Chordiant is staying close to its tried-and-true vertical expertise, according to senior vice president of marketing David Straus. The company has had strong s...

Siebel was one of the first CRM vendors to release industry-specific vertical applications. And, according to Lance Walter, director of Siebel's call center product marketing, those vertical capabilities are still one of the call center and service application line's strongest selling points. For ex...

SAP's mySAP supplier relationship management suite is an outgrowth of its e-procurement applications that promises to manage profitability rather than purchases. There is a huge difference between the two, says Faheem Ahmed, SAP's head of market strategy for SRM. E-procurement traditionally has foc...