Find Software and Service Providers on ALL EC Ecommerce Exchange
Welcome Guest | Sign In
ECommerceTimes.com
October 17, 2017
In-home broadband has become "the fourth utility" in United States households, many of which have multiple connected devices and viewing screens. More than 85 percent of U.S. homes have broadband service, according to Parks Associates, 93 percent of those have DSL, fiber or cable high-speed, fixed-line Internet services. Fixed broadband demand is a key contributor to operators' ongoing profits. [More...]

October 17, 2017
in-app-customer-service
"As services are getting more and more mobile, service needs to get mobile as well," said Helpshift VP Tushar Makhija. "If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up." [More...]

October 16, 2017
retail-customer-omnichannel
Most retailers don't have the in-store technology to view customer information across various touchpoints, suggests a new study from Kibo. Fifty-eight percent of retailers who participated in the study, released last Thursday, acknowledged they did not have that capability. The study was based on questions posed to 115 retail executives during the Future Stores 2017 conference. [More...]

October 16, 2017
internet-of-things
Salesforce is a large and well-disciplined development company. It's pretty good at marketing too. It continues to innovate in all product areas, from core platform to applications, and the one criticism I'd make is that it's information overload at times. Lately Salesforce has made a big deal of adding its AI product, Einstein, to every application area to provide insights and stack rank options. [More...]

October 14, 2017
in-store-customer-experience
Music can enhance the customer experience even in nontraditional retail environments, suggests a study released Thursday by Mood Media and the Society of Composers, Authors and Music Publishers. The study was conducted in France. Customers had a more favorable experience in five business locations -- including gas station, optical, banking, sports apparel and pharmacy locations, the study found. [More...]

October 13, 2017
salesforce-cloud-services
It can be a full-time job trying to keep up with Salesforce's newest cloud offerings. However, it is always worth the effort, because the company's pronouncements are often early bellwethers of the future direction of the software industry. This has become particularly true with respect to the company's evolving efforts to penetrate and gain a prominent position in the AI and IoT markets. [More...]

October 12, 2017
social-media-marketing
Social media influencer advertising has become a major factor in e-commerce. Marketers of both big and small brands long have committed large chunks of their advertising budgets to endorsements by well-known personalities. Social media influencer campaigns are based on that tried-and-true formula, but the implication is that the endorsements are voluntary. [More...]

October 11, 2017
walmart
Walmart on Tuesday outlined plans to grow its critically important e-commerce business in the U.S. by 40 percent over the next fiscal year. The company intends to leverage a series of key acquisitions and its more than 4,600 brick-and-mortar locations to mount a direct challenge to Amazon for millennial customers. Walmart is the largest retail operation in the world and the leading U.S. challenger to Amazon. [More...]

October 11, 2017
The Cloud Foundry Foundation has launched Container Runtime as the default deployment and management platform for containers using Kubernetes and BOSH. The foundation announced Container Runtime at its annual European user conference. Cloud Foundry is an open source Platform as a Service offering used for building and managing applications in the cloud or in data centers. [More...]

October 11, 2017
banking-customers
If you need an example of digital disruption, you can't do better than the retail banking industry. A byzantine collection of rules and regulations plus the overhang of many legacy systems have conspired to prevent banks from becoming more involved with their customers. Even innovations like the ATM, which entered the scene several decades ago, only serve to distance banks from their customers. [More...]

October 10, 2017
cyberattack-small-companies
Nearly 60 percent of small businesses have been the victims of a cyberattack over the past year, but the vast majority didn't realize that they had been attacked, according to Nationwide's third annual survey of 1,069 businesses with fewer than 299 employees. Initially, only 13 percent of the participating companies said they had been victims of a cyberattack. [More...]

October 10, 2017
I spent last week at Oracle's OpenWorld 2017 in San Francisco. When I wasn't drinking from an information fire hose, it was alternately fascinating and exhausting. There were major announcements in database, blockchain, artificial intelligence, cybersecurity, and other stuff I'm associated with only tangentially. For instance, my eyes glaze over when they start talking about bare metal servers. [More...]

October 9, 2017
apple-iphone-x-face-id
Apple's use of facial recognition to unlock its iPhone X may open the gates for developers champing at the bit to bring the technology to the Android world. Face ID, which will replace fingerprint scanning in Apple's new iPhone X, uses Apple's TrueDepth 3D camera to verify the owner of a phone. Android developers have been working on similar systems, said Sensible Vision CEO George Brostoff. [More...]

October 6, 2017
hewlett-packard-enterprise-hpe
Hewlett Packard Enterprise has allowed experts working with Russia to review the source code of cybersecurity software that is used by the U.S. Defense Department. The Pentagon uses HPE's ArcSight software to protect sensitive computer networks. The review of its code was conducted by Russian firm Echelon on behalf of a Russian defense agency that deals with cybersecurity issues. [More...]

October 9, 2017
Helpshift's new Web Chat application uses AI to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will boost Helpshift customers' ability to provide enterprise-grade support to their customers, according to Helpshift, which specializes in customer support for the gaming industry. [More...]

October 5, 2017
artificial-intelligence-warning
Here's a disturbing thought: A RoboCEO powered by artificial intelligence -- possibly based on IBM's Watson -- could be running some companies within the next decade. Not every company will warm to the idea, to be sure, but it's conceivable that the practice could begin. This idea has started to bubble to the surface, with leaders like Alibaba Chairman Jack Ma apparently taking it seriously. [More...]

October 4, 2017
online-shopping-shipping
Shipping has become a key part of e-commerce success. Amazon has raised consumer expectations dramatically when it comes to shipping, and etailers have been scrambling to keep up. Because changes occur on a near-daily basis in the shipping world, here are some tips for getting ahead of the game. The faster you can get your goods out the door and into your customers' hands, the better. [More...]

October 3, 2017
enterprise-security-ssh
There are times when it seems like technology can work almost too well. Now, if working too well sounds to you like an impossibility, reflect that there's more to a technology than end-user experience. In addition to the experience of using the technology, there are other considerations that play a role: things like maintenance, operations and ongoing support. [More...]

INSIGHTS
Show Season
October 4, 2017
crm-conferences
Autumn officially kicked off about a week ago -- not with some celestial convergence but with show season, with companies like HubSpot and SugarCRM holding conclaves of their faithful. This is traditionally the beginning of attempts at closing the calendar year on a high note, as CRM vendors work to garner customer dollars based on the promises of new technologies unveiled at conferences. [More...]

October 2, 2017
subscription-model-online-publishers
Google on Monday announced that it was dropping its decade-old policy of requiring media and news publishers to provide a limited amount of free content. The so-called "first click free" policy meant that publishers had to make a certain amount of content available to users who conducted a search on Google, even if their stories, videos or images otherwise were behind a paywall. [More...]

September 29, 2017
amazon-echo-smart-speaker
Amazon has unveiled five new Echo products that raise the bar in the automated home market. Among other things, Amazon has improved the sound quality in its second-generation Echo speaker to compete with several new competitors in the high-end audio segment. The new Echo, which is more compact and comes in a variety of shell colors and finishes, offers more immersive sound. [More...]

September 28, 2017
video-streaming
Cloudflare on Wednesday released the beta version of Cloudflare Stream, a new, inexpensive streaming video service. Designed for app developers who want to build businesses hosting and streaming videos, Cloudflare Stream bundles encoding, global delivery and video player software into one package. These functionalities can be separated upon request. [More...]

September 28, 2017
red-hat
Red Hat on Tuesday announced the launch of Red Hat Enterprise Linux for SAP Solutions, a new platform that combines two existing systems for analytics and data management into a single offering. The new platform combines the existing Red Hat Enterprise Linux for SAP Applications and Red Hat Enterprise Linux for SAP HANA into a single, consolidated platform. [More...]

September 28, 2017
cloud-oracle-incubator
Digital Hub is not a new idea. It's been percolating for a few years, and its roots can be traced to Dublin, Ireland, where in a cluster of eight buildings, there exists what might be the original hub. In Dublin, it's made up of 97 companies employing 725 people, and it was given a jumpstart by the government in 2003. Elsewhere, we might be more attuned to the idea of a tech incubator. [More...]

September 27, 2017
showtime-cryptocurrency-mining-monero
Showtime Networks apparently has mined the websites of online viewers using the same Coinhive technology that The Pirate Bay recently used in a test run on its site. A subsidiary of CBS, Showtime is a premium television network that offers professional boxing, feature films, original scripted television shows like Ray Donovan and other programming. [More...]

Facebook Twitter LinkedIn Google+ RSS
Which of these tech companies has the greatest *positive* impact on society?
Amazon
Apple
Facebook
Google
IBM
Microsoft
Twitter