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August 18, 2018
oracle must respond to a lawsuit over its transition to the cloud
The City of Sunrise Firefighters' Pension Fund has sued Oracle, alleging that its executives lied about the company's successes in the cloud and engaged in coercion and threats to sell its cloud products, "creating an unsustainable model that fell apart." The plaintiff apparently is seeking class-action status for the suit. Oracle has called the suit meritless and said it would defend against it. [More...]

August 17, 2018
google one now offers low-cost storage plans to all us users
Google has announced the availability of Google One as a storage upgrade option for people in the United States. The option will become available in other countries within the next few weeks. Users with paid Google Drive storage plans automatically were upgraded to Google One in the past few months, noted Pavni Diwanji, VP of Google One. Google One plans begin at $1.99 for 100 GB. [More...]

August 16, 2018
artificial intelligence offers both great benefits and risks
The growth of artificial intelligence in recent years has been astounding -- yet AI is still in the very early stages of growth. Where are we today with this new technology, and where are we heading? Which companies are struggling, and why? What's coming next? AI for years has been a staple of science fiction. Now AI has moved beyond sci-fi and become real, with all sorts of technologies. [More...]

August 16, 2018
SugarCRM has agreed to acquisition by Accel-KKR, a leading technology-focused private equity firm. Although the announcement calls the deal "a significant investment," what typically happens when private equity moves in is that venture capital moves out. Private equity likes to own everything and thus have greater control. In basketball terms, Sugar just got a big rebound and a new shot clock. [More...]

August 15, 2018
square cash app users can make bitcoin transactions in all 50 us states
Square on Monday announced that Cash App users could buy and sell bitcoin in all 50 U.S. states. Square began testing Cash App's bitcoin purchasing option last fall and officially launched the option early this year. However, it was not available in four states -- New York, Georgia, Hawaii and Wyoming -- because of their more restrictive regulation of bitcoin transactions. [More...]

August 15, 2018
cloud service vendors will be well advised to develop interoperability standards to compete for government contracts
During the same week it was sued by irate investors over progress moving its customer base to the cloud, Oracle protested a procurement process for the Joint Enterprise Defense Infrastructure. The lawsuit will take a long time to resolve, and it's difficult to see how the plaintiffs can prove their case -- but in comparison, the Department of Defense's procurement will run at light speed. [More...]

August 14, 2018
defcon voting machine hacks hint at real world threats that should be taken seriously say security experts
Hackers cracked into a wide array of voting equipment Def Con's Voting Village, an event held Friday at Caesar's Palace in Las Vegas, Nevada. Last year, conference goers hacked five machines and an e-poll book of registered voters. This year, in addition to voting machines, tabulators and smart card readers were available for hacking. Websites weren't off limits, either. [More...]

August 14, 2018
videos of authentic customer testimonials are of critical importance in a company's marketing plan
Most of us understand how overwhelming it can be moving to a new city. Surrounded by a host of options for dining, shopping, daycare, leisure time, auto mechanics and everything else under the sun, making an educated decision on where to go involves some groundwork. So what is there to do? Many of us will turn to a new coworker or neighbor for recommendations. [More...]

August 13, 2018
election security and enterprise security issues have much in common
If you're a technologist, you've probably noticed a few new things associated with Chrome 68's release last month. One of the more notable changes is that it now uses a "not secure" indicator for any site not using HTTPS. So instead of providing a notification when a site is HTTPS, it now provides the user with a warning when it isn't. One of those groups is users of government websites. [More...]

August 10, 2018
facebook youtube apple spotify and other internet companies may be the ones that make the rules for internet content
Facebook earlier this week pulled the plug on the official page for Alex Jones, host of Infowars and noted conspiracy theorist. YouTube quickly followed, removing Infowars and Jones' videos. Facebook's move followed Apple's decision to pull five of Infowars' six podcasts -- including the "Alex Jones Show" and "War Room" -- from the iTunes and Podcasts apps. [More...]

August 9, 2018
a growing problem for online publications is payola with writers taking money under the table to promote clients
The line between journalism and public relations can be fuzzy, and news organizations have wrestled with that problem for some time. However, that line recently has become more blurred than ever, with some publications enlisting armies of nonprofessional scribes to satisfy an insatiable appetite for content. It's easy to understand why the problem has mushroomed. [More...]

August 8, 2018
versium and liveramp have partnered on ai-driven marketing for a new b2b data management platform
Versium has announced a partnership with LiveRamp to launch artificial intelligence-powered B2B audience segments,as part of a new business-to-business data management platform. The partnership will let companies perform online targeting of offline business professional data that often is housed within their own CRM systems. LiveRamp customers will get access to Versium's modeling engine. [More...]

August 8, 2018
There are many interpretations of Salesforce's elevation of Keith Block to serve as co-CEO with Marc Benioff. Block has been the company's vice chairman and president for several years, and the elevation could be a recognition of the obvious -- he's been doing the job without the title for a while. However, Salesforce and Benioff are well known for getting added mileage from any move they make. [More...]

August 7, 2018
a successful crowdfunding campaign requires more than a good product
"Crowdfunding is more than just the money," remarked Justin Giddings, CEO of The Kickstarter Guy. "In some ways, it is the perfect laboratory to explore and develop the market viability of your project. If you can launch a new brand and attract thousands of people within a short time frame, it becomes a mile marker of the consumer readiness of the product." [More...]

August 7, 2018
social media may be entering a new stage that will reveal its true usefulness
Social is nearing the end of its "hypecycle," the phase during which an innovation is seen as everything from a cancer cure to free lunch. Most of the claims prove baseless, but then something curious happens. Users take another look and discover some things that the innovation is good for. There's a really good case to be made for a technology that helps you keep in touch with your 200 besties. [More...]

August 6, 2018
blockchain technology is especially well suited for b2b ecommerce for security and streamlining purposes
Worldwide spending on blockchain will hit $1.5 billion this year -- twice as much as in 2017 -- and it will total nearly $12 billion in 2022, according to IDC. The technology is expected to have a five-year compound annual growth rate of 73.2 percent. Cross-business collaboration and interoperability have emerged as key aspects in the technology's growth. [More...]

August 3, 2018
e-sports has massive revenue potential along with many obstacles to overcome
A major "sporting event" aired on ESPN, Disney XD and ABC last weekend. It wasn't the recently completed FIFA World Cup, the finale of the Tour de France or the MLB All-Star Game. It was the Overwatch League Grand Finals -- the biggest e-sports championship to date. Much of the competition was "broadcast" via the online service Twitch, but on July 11 the Overwatch League announced a new deal. [More...]

August 4, 2018
using artificial intelligence to home in on customer needs can increase crm effectiveness
The ability to collect massive amounts of data represented a huge leap forward in customer service and communication when CRM first hit the market as a marketing, sales and data management tool. However, CRMs aren't a holy grail. Data management is one thing. Using data to understand what customers really need -- not just what you think they do -- and how to engage them is another thing entirely. [More...]

August 2, 2018
kroger has launched an online grocery shopping and delivery service in four us markets
The Kroger Co. has launched Kroger Ship, a direct-to-consumer e-commerce platform. Ship debuted in four markets: Cincinnati; Houston; Louisville, Kentucky; and Nashville, Tennessee. The service will be rolled out to additional markets over the next few months. During the first phase of Kroger Ship, customers will be able to shop from a curated selection of thousands of products. [More...]

August 1, 2018
defense department request for proposal for cloud services meets with industry objections
The U.S. Department of Defense has decided to bet on the cloud for much of its future information technology operations -- presenting significant opportunities for cloud service providers and related IT suppliers. However, DoD's latest foray into cloud technology has stimulated significant criticism. DoD released its final RFP for the JEDI program last week. [More...]

August 1, 2018
saas crm company freshworks has acquired $100m in funding to scale up its international operations
Freshworks has secured $100 million in funding from Accel and Sequoia Capital India with the participation of CapitalG. That brings the total amount of capital raised since the firm's 2010 launch to $250 million. "The new funding will be used to invest in our platform and to continue scaling internationally," said Arvind Parthiban, Freshworks' director of marketing. [More...]

July 31, 2018
ibm and cls have launched ledgerconnect a blockchain app store for financial services companies
IBM and currency trading utility CLS have announced a new platform that enables financial institutions to deploy, share and consume services on a hosted blockchain network. Nine financial institutions have agreed to participate in the initial launch of the platform, which is sort of an app store for solutions that use distributed ledger technology, also known as "blockchain." [More...]

July 31, 2018
consumer backlash against social media could hurt crm
I fear CRM could be tainted by the failings of social media and the bad actors who exploited social platforms. Today it seems especially important for CRM to separate itself from the worst aspects of social to the extent that we can. There's certainly a lot to say -- from continuing to talk about the care we take of customer data to explicitly renouncing some of the tactics. [More...]

July 30, 2018
12 steps to ensure that you preserve traffic and google rankings when migrating your ecommerce website
So you've just migrated your e-commerce platform. A few weeks into the launch, you discover something shocking: Despite performing technical due diligence, hiring the best development agency, and spending a fortune on the migration, your traffic and Google rankings have dropped significantly. If this sounds familiar, you'll want to keep reading for a summary of 12 critical tasks to be implemented. [More...]

July 27, 2018
online businesses may face fines if they fail to comply with new california and eu privacy laws
Governor Jerry Brown last month signed into law the California Consumer Privacy Act. The CCPA is the state's response to a growing concern that consumers need stronger means to protect their personal information. The issue came to a head in part due to recent breaches that exposed the personal data of millions of American consumers. However, the CCPA also addresses other privacy incidents. [More...]

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What role will technology play in the upcoming U.S. midterm elections?
Advanced security measures will protect the legitimacy of the elections.
Inadequate security will place the election process at grave risk.
Voter technology is so decentralized, attackers can't have much impact.
Companies that manufacture voting machines need to shore up their security.
The upcoming midterms will be no better or worse than others from a tech standpoint.
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