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ECommerceTimes.com
September 25, 2018
global software provisioning upgrades could stop cryptocriminals in their tracks
As if e-commerce companies didn't have enough problems with transacting securely and defending against things like fraud, another avalanche of security problems -- like cryptojacking, the act of illegally mining cryptocurrency on your end servers -- has begun. We've also seen a rise in digital credit card skimming attacks against popular e-commerce software such as Magento. [More...]

September 25, 2018
salesforce customer 360 pulls data out of silos into a unified customer record
I have never been a big fan of the term "360-degree view of the customer," mostly because you never can have a complete view of your customers. It's simply impossible. Things happen that you don't capture in the data, as CRM guru Paul Greenberg has pointed out. They get divorced, their dog dies, they get a really nice birthday gift. Those things can affect customers' buying behavior. [More...]

September 24, 2018
incorrect wireless caller id is a problem that can and should be fixed
I have a gripe with the way Caller ID works -- or in fact, increasingly doesn't work -- on wireless phones. I've noticed that most very stinking time I get a call on my wireless phone, the Caller ID information is wrong. Sometimes the number is correct, but the city is wrong. When Caller ID was introduced a few decades ago, it was great. It started on the landline phone, either providing a name or number. [More...]

September 22, 2018
oracle's slight q1 target miss could reflect investor unease over thomas kurian's time-out
OK, this is looking somewhat predictable. Oracle reported $9.20 billion in Q1 revenue, or $0.03 per share, against consensus estimates in the $9.24 to $9.29 range. In other words, it missed its number. How concerning is this? Excuse me while I yawn. It's important all right, but no reason to get crazy. Still, some representatives of the widows and orphans who own the stock went into a tizzy. [More...]

September 21, 2018
ecommerce companies may find that arbitration clauses are unenforceable if a website fails to provide adequate notice
Internet marketing has become so popular that e-commerce retail sales in the United States are on pace to double between 2009 and 2018. The transaction value of e-commerce service industry contracts reached $600 billion in 2016. Despite the rush to digital commerce, the rules for business transactions are still the same, whether they are concluded on paper or electronically. [More...]

September 20, 2018
e-commerce companies could boost sales and satisfaction with websites more accessible to people with disabilities
Many shoppers would be just fine if they could never set foot in a retail store again. After all, everything is available online: books, groceries, pizza, household necessities, even big ticket items like mattresses and cars. However, 15 percent of people worldwide have a disability that affects their daily life, and many retailers are unaware that their websites are not always accessible to them. [More...]

INSIGHTS
A Good Storm
September 20, 2018
dreamforce is a showcase for salesforce's approach to market innovation
Dreamforce continues to bear down on the world like a hurricane slowly approaching from across the ocean -- in a good way, if that makes any sense. Salesforce has pumped new products into the market that will serve as the focus of at least part of the discussion. The company recently introduced improvements or whole new products for the SMB market, philanthropy and financial services. [More...]

September 19, 2018
aclu has sued facebook for providing data and tools to support gender biased job ads
The ACLU has filed charges of unlawful gender-based discrimination with the U.S. Equal Employment Opportunity Commission against Facebook and 10 employers accused of targeting job ads at males only. The ACLU, Outten & Golden, a Washington, D.C. law firm, and the Communications Workers of America brought the class action. The complaint alleges that Facebook delivers job ads selectively. [More...]

September 19, 2018
the job of the sales professional has changed but the goal is still to get buyers to think differently and ai can help
If there's one thing that can be said with certainty about AI in the field of sales, it's this: It's coming. Solutions for sales leaders, account executives and business development reps tout various AI-enabled features and the benefits they offer to sales. Writers breathlessly forecast the loss of millions of jobs due to AI, including the decimation of most professions, sales included. [More...]

September 18, 2018
internet speed throttling and european content quota requirements could hamper streaming video services
Netflix had a very good showing on Monday, winning 23 Emmy Awards and tying longtime Emmy-winning powerhouse HBO. Netflix, an over-the-top streaming service, claimed 112 nominations this year, four more than its premium pay-TV channel rival HBO, which had dominated the Emmys for nearly two decades. Although the Emmy wins were good news for Netflix, other recent news has been far less rosy. [More...]

September 17, 2018
blockchain has been decoupling from cryptocurrency and many promising applications have emerged
More often than you might think, disruptive innovations travel in pairs -- at least until they are separated by the markets, which decide one is useful and the other no so much. Sometimes they're symbiotic. Both may be useful or even necessary -- like hardware and software -- but that's not always the case. Consider the strange pairing of blockchain technology and cryptocurrency. [More...]

September 15, 2018
internet of things devices should be subject to the same best practices used for managing employee access to networks
There is a well-known joke among security professionals: Q: "What does IoT stand for?" A: "Internet of Threats." Sadly, this joke is our reality. An estimated 20.4 billion Internet of Things devices will be deployed by 2020, according to Gartner, in what some have dubbed "the fourth industrial revolution." These connected devices are being manufactured to streamline everything we do. [More...]

September 14, 2018
facebook has vowed to fight election interference and fake news but it might be impossible to stop it
Defending against foreign interference in American elections is one of the priorities Facebook CEO Mark Zuckerberg said he has been focusing on this year. The issue is highly sensitive, and it is one that has garnered a great deal of discussion in media reports and on the Web. Special counsel Robert Mueller warned in a court filing this spring that foreign interference efforts were still going on. [More...]

September 13, 2018
the european parliament has approved a copyright protection directive that opponents fear could break the internet
The European Parliament on Wednesday approved a directive aimed at protecting the intellectual property of copyright holders on the Internet. It would require online platforms to scrutinize content their users post online and enter licensing agreements with rights holders. The Parliament approved the copyright directive with a vote of 438-226, with 39 abstentions. [More...]

September 13, 2018
salesforce plans to advance it philanthropy cloud initiative at dreamforce
At the last Dreamforce, Salesforce introduced a new cloud dedicated to philanthropy, and the company began delivering on a three-part strategy this year. The Salesforce Philanthropy Cloud is a product of what used to be called the "Salesforce Foundation" but now is referred to as "Salesforce.org." The idea is not rocket science. The new cloud is designed to be a meeting place that facilitates interactions between nonprofits and funding sources. [More...]

September 12, 2018
7-eleven convenience stores now accept apple and google mobile payment options
7-Eleven has begun accepting Apple Pay, and Google Pay at participating U.S. stores. The stores will add support for the services throughout this month. The convenience store chain has more than 66,000 stores in 17 countries worldwide; 11,800 are in the United States. "A 7-Eleven is a 'hit-and-get' kind of experience," noted Michael Jude, program manager at Stratecast/Frost & Sullivan. [More...]

September 10, 2018
a successful online preorder campaign requires months of careful preparation
Among the myriad of tactics that e-commerce businesses can use to pump up sales, preorders might be the most overlooked strategy. Yet preorder sales are a highly effective way to generate early buzz to gin up demand for new products. A "preorder" by definition is the sale of a product that is not immediately available to the consumer but will be sometime soon. [More...]

September 8, 2018
members of generation z want a mobile online shopping experience that is fast efficient and engaging
Generation Z is getting a lot of attention these days, as the cohort is expected to outpace millennials, and comprise 32 percent of the world's population. This powerful group of 7.7 billion consumers was born into a digital world. A much-reported claim is that Generation Z has an attention span of 8 seconds. It may seem that your website should mirror this lightning-quick attention span. [More...]

September 7, 2018
shipbob obtained $40 million in funds to expand its amazon-like fulfillment services for smbs
ShipBob, which offers Amazon-type fulfillment services to small and mid-sized businesses, on Thursday announced it had raised $40 million in a Series C funding round led by Menlo Ventures. ShipBob's end-to-end fulfillment solution involves a drop-ship model that lets clients deliver packages in one to two business days. Partners include Amazon, BigCommerce, Shopify and other e-commerce platforms. [More...]

September 6, 2018
facebook user engagement has declined among us adults pew survey suggests
American consumers' attitudes toward Facebook appear to be cooling, based on the results of a Pew Research Center survey. Forty-two percent of the roughly 4,600 people who responded to the May poll said they had taken a break of several weeks from checking the platform. "Facebook's probably losing subscribers for a number of reasons," said Frost & Sullivan's Michael Jude. [More...]

September 6, 2018
nimble ceo jon ferrara discusses importance of social, mobile crm
"The reality of relationships is that people buy from people they like, know and trust," said Nimble CEO Jon Ferrara. "In the old days, before we ever engaged in selling, we made a connection by looking at books, things on the shelves, that kind of thing. Today, we're doing that more and more electronically. Social is the perfect way to know more about somebody, and that's actually your job." [More...]

September 5, 2018
google has taken new steps to restrict use of its ad platform to enable third-party tech support scams
Google has announced new steps to combat the placement of fraudulent tech support ads on its platform. The company will roll out a verification program in the next few months to ensure that only legitimate third-party tech support providers can place Google ads. There are many legitimate providers that offer local or regional services, or affordable support for out-of-warranty products. [More...]

September 4, 2018
automation tools can help e-commerce smbs cut shipping costs and build customer loyalty
E-commerce continues to become more competitive as large companies like Amazon, Target and Walmart soak up market share and customer attention. Shipping window expectations have become shorter, and many online retailers struggle to keep up, particularly SMBs. How can SMBs compete? Not only is competing possible, there are many SMBs that have been finding exceptional success. [More...]

August 31, 2018
businesses should adopt model-based structure to thrive in a data-driven world
Data science has become mission-critical to many enterprises. Companies in the U.S. will spend billions on third-party audience data in 2018 and even more on third-party solutions to use that data, as they move toward becoming model-driven. It's not just a matter of harvesting data and then crunching it; companies have to map data against their business model in order to get the most out of it. [More...]

August 29, 2018
wireless customers should never have data slowed down so much they can't use their smartphones
Verizon Wireless made a big mistake last week. Like it does with all users who go above their wireless data thresholds, it slowed the wireless data connection to firefighters battling blazes on the West Coast. Errors such as this are becoming a growing problem as we depend more on smartphones and wireless service. I was caught in an awkward position with wireless service myself last week. [More...]

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Freshsales - Reply.ai
Should more CEO positions be held by women?
Yes, qualified women have been excluded due to gender discrimination.
No, companies should not hire CEOs based on affirmative action.
Yes, women tend to have better temperaments and skills for the role.
No, few women are strong enough leaders for the role.
More women should be CEOs of companies that cater to women.
Women should not be CEOs of companies in male-dominated industries.
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