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AT&T Puts a Price on Privacy

Users who want to sign on to GigaPower by AT&T, the carrier's 1-gigabit-per-second Internet service that just become available in Kansas City, Missouri, have an interesting choice. They can pay $70 with the understanding that their online movements will be tracked for commercial purposes -- or t...

AT&T Puts a Price on Privacy

Users who want to sign on to GigaPower by AT&T, the carrier's 1-gigabit-per-second Internet service that just become available in Kansas City, Missouri, have an interesting choice. They can pay $70 with the understanding that their online movements will be tracked for commercial purposes -- or t...

AT&T Puts a Price on Privacy

Users who want to sign on to GigaPower by AT&T, the carrier's 1-gigabit-per-second Internet service that just become available in Kansas City, Missouri, have an interesting choice. They can pay $70 with the understanding that their online movements will be tracked for commercial purposes -- or t...

A123 Lawsuit Asserts Apple in Cahoots With Its Ex-Engineer

Electric-car battery maker A123 Systems earlier this week filed a lawsuit against Apple in a Massachusetts Superior Court in Middlesex County. A123 also sought a temporary restraining order and preliminary injunction to stop its former employee, Mujeeb Ijaz, from violating his non-disclosure and non...

Retail Shoppers Get More Satisfaction Online

Customer satisfaction with retail has dropped for the first time in four years, according to the American Customer Satisfaction Index -- except in the subcategory of e-commerce. All of the brick-and-mortar retail categories registered weak or flat customer satisfaction for the fourth quarter of 2014...

Are Call Centers Ready for the Internet of Things?

For companies such as Cisco, the IoT represents a wealth of untapped riches. The company, which recently reported a 7 percent year-over-year jump in revenue for the quarter ending in January, attributed some of its growth to the Internet of Things -- or as the CEO John Chambers referred to it, the I...

PRODUCT PROFILE

Parature from Microsoft Caters to Customer Service Pros

Roughly a year after it acquired Parature, Microsoft last month unveiled the Spring '15 release of Parature from Microsoft. The new application, the first major release since the acquisition, adds to Parature's self-service and knowledge management functionality. The feature set focuses on increasin...

SAP Unveils Business Suite 4 SAP HANA

SAP on Tuesday debuted its new Business Suite 4 SAP HANA. The application is built on SAP's in-memory platform SAP HANA and sports a number of new features and workflows, as well as a newly-designed user interface. "It is basically a new iteration of the business suite," Simo Said, VP and global hea...

YouTube Halftime Show Sets Stage for Cross-Channel Ads

On Sunday evening, as a record 114.4 million people watched Katy Perry, Lenny Kravitz and Missy Elliott rock out during the Super Bowl's halftime show, another show was under way, as well. For the first time, Google's YouTube hosted its own version of halftime on Super Bowl Sunday during roughly the...

Verizon Addresses Supercookie Conundrum

Users of Verizon Wireless' network and products will find it will be easier to opt out of the carrier's tracking activities. Verizon Wireless, similar to other carriers such as AT&T, has been using a "supercookie" identifier to follow smartphone users' mobile Web activity. This data is then pack...

A Little Dab of Credit Card Data Can ID Customers

Credit card users may be dismayed by findings MIT Researchers reported last week in the journal Science: Just a few pieces of vague non-identifying information, namely the dates and locations of four purchases, were enough to identify 90 percent of people in a data set of 1.1 million credit card use...

Tune Strikes a Chord With Investors

Mobile marketing company Tune has raised $27 million in funding, it announced Thursday. Icon Ventures partner Jeb Miller will join Tune's board. Icon led the funding round; Accel Partners and Performance Equity Management also participated. Tune will use the proceeds to grow its engineering team, in...

FCC Issues Tough Warning Against WiFi Blocking

The FCC on Tuesday issued a warning that intentional blockage of personal WiFi hotspots was illegal and would be subject to enforcement. The FCC has noticed a "disturbing trend" among hotels and other commercial establishments of blocking consumers' personal WiFi hotspots on their premises, its advi...

Engage.cx Makes Customers an Offer They Can’t Lose

Engage.cx just closed its first investment round -- $2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operation, no...

China Overtakes US in iPhone Sales

Apple is expected this week to report that last year's iPhone sales in China exceeded those in the United States. Thirty-six percent of iPhone shipments in the most recent quarter reportedly went to China, while just 24 percent went to the U.S. This shift took place over the past year, according to ...

T-Mobile Courts Credit-Challenged Customers

T-Mobile last week announced Smartphone Equality, a new credit program aimed at existing T-mobile customers with less-than-sterling credit who have paid their wireless bill on time for 12 straight months. Under the new plan, this group qualifies for the best pricing and offers on devices and tablets...

Quinn’s Crash Override Combats Cyberbullying

Crash Override made its official debut last week, promising a new way to support people who become the targets of online bullying and harassment. Cofounder Zoe Quinn, a video game developer, is one of the better-known people who have been on the receiving end of such abuse. For her, it started when ...

Amazon to Produce Original Movie House Fare

Amazon Studios on Monday announced it would begin to produce and acquire original movies for release in theaters. Amazon Prime customers will be on an early distribution list, with the movies becoming available to them four to eight weeks after their theatrical debuts. The goal is to create around 1...

What SMB CRM Shoppers Want

CRM is expected to grow at a steady pace, and CRM customers are sending some specific signals about the functionality they need. Thirty-seven percent of small-and-medium-sized businesses that participated in its annual survey want an integrated suite of multiple CRM applications, Software Advice rep...

Report: Etsy Aims to Charm Wall Street

Etsy reportedly is working on an initial public offering that could debut this quarter. The crafts and antiques etailer hopes to raise $300 million. If the IPO does indeed materialize, it could give the New York City tech community some much-needed financial oomph. The last tech IPO to originate i...

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