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Performance Indices

Keynote Online Retail Transaction Indices


About the Indices

The Keynote Online Retail Transaction Performance Indices (Apparel, Books & Music, Electronics) show, for each site on an index, the total execution time (speed) and success rate (reliability) for logging into an account, searching for an item, applying a filter, drilling into product detail and adding the product to a shopping cart. The sites that appear in the Index were selected based on publicly available market-share information published in The Wall Street Journal and other reliable industry sources. Click here for complete information and FAQs regarding this index.

For further comments or questions about the measurement methodology used for this index, please email us at marketing@keynote.com.

Retail Apparel - Week of April 28, 2008
RESPONSE TIME   "SUCCESS RATE"
Rank Site Time (sec) Last Week Rank Site Success Rate (%) Outage Hours Last Week
  Index 6.79 6.53   Index 96.64 0 98.68
1 Abercrombie
(MP TxP)
2.50 1 1 Saks Fifth Avenue
(MP TxP)
100.00 0 4
2 JC Penney
(MP TxP)
4.12 2 2 Foot Locker 99.75 0 6
3 Foot Locker
4.90 3 3 Eddie Bauer
(MP TxP)
99.62 0 5
4 Saks Fifth Avenue
(MP TxP)
5.55 6 4 Kohls 99.37 0 2
5 Zappos
(MP TxP)
6.07 7 5 Abercrombie
(MP TxP)
99.24 0 2
6 Macy's
(MP TxP)
6.44 8 6 Macy's
(MP TxP)
98.98 1 13
7 Kohls 6.79 5 7 Neiman Marcus
(MP TxP)
98.73 1 8
8 Eddie Bauer
(MP TxP)
8.06 9 8 Zappos
(MP TxP)
98.59 2 7
9 Nordstroms 8.39 10 9 J Crew 98.48 1 12
10 J Crew 8.93 11 10 Sears
(MP TxP)
95.40 4 11
11

Banana Republic
(MP TxP)

9.26 12 11 Nordstroms 95.33 0 14
12 Sears
(MP TxP)
10.04 13 12 Banana Republic
(MP TxP)
92.75 1 8
13 Neiman Marcus
(MP TxP)
11.73 14 13 JC Penney
(MP TxP)
80.15 16 10


Retail Books & Music - Week of April 28, 2008
RESPONSE TIME   "SUCCESS RATE"
Rank Site Time (sec) Last Week Rank Site Success Rate (%) Outage Hours Last Week
  Index 9.09 7.06   Index 87.08 0 99.21
1 Overstock 4.95 1 1 Barnes and Noble 99.87 0 3
2 Tower Records
5.54 3 2 Overstock 99.75 0 5
3 Walmart 5.77 2 3 Target 99.62 0 1
4 Barnes and Noble 8.80 4 4 AbeBooks 99.50 0 6
5 Abe Books
9.39 6 5 Walmart 99.24 1 2
6 Target
10.18 5 6 Tower Records 99.12 0 4
7 Borders
(MP TxP)
12.64   7 Amazon
(MP TxP)
53.54 69  
8 Amazon
(MP TxP)
17.13   8 Borders
(MP TxP)
45.61 76  


Retail Electronics - Week of April 28, 2008
RESPONSE TIME   "SUCCESS RATE"
Rank Site Time (sec) Last Week Rank Site Success Rate (%) Outage Hours Last Week
  Index 7.94 8.16   Index 99.22 0 99.21
1 Circuit City 6.28 1 1 Best Buy 100.00 0 3
2 Overstock 7.45 4 1 CDW 100.00 0 1
3 Best Buy
7.74 5 3 Overstock 99.62 0 6
4 Office Depot
7.85 2 4 Staples 99.37 0 11
5 Office Max 7.89 3 5 Office Max 99.36 0 10
6 Walmart 7.99 6 6 Office Depot 99.24 0 1
7 Staples 8.76 9 7 Circuit City 99.23 0 4
8 CDW 8.87 7 8 Wal-Mart 98.97 1 7
9 Dell 8.90 8 9 Dell 98.23 0 8
10 Toys R Us
(MP TxP)
22.07 11 10 Toys R Us
(MP TxP)
98.21 1 9
Methodology and FAQ
Keynote Online Retail Transaction Indices
  • View PDF about the methodology behind Keynote's Indices.
  • Click here for the FAQ about Keynote's Online Retail Transaction Indices.
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