Online Retail Transaction Performance Indices

Keynote Online Retail Transaction Indices

About the Indices

The Keynote Online Retail Transaction Performance Indices (Apparel, Books & Music, Electronics) show, for each site on an index, the total execution time (speed) and success rate (reliability) for logging into an account, searching for an item, applying a filter, drilling into product detail and adding the product to a shopping cart. The sites that appear in the Index were selected based on publicly available market-share information published in The Wall Street Journal and other reliable industry sources. Click here for complete information and FAQs regarding this index.

For further comments or questions about the measurement methodology used for this index, please email us at marketing@keynote.com.

Retail Apparel - Week of October 26, 2009
RESPONSE TIME				"SUCCESS RATE"
Rank	Site	Time (sec)	Last Week	Rank	Site	Success Rate (%)	Outage Hours	Last Week
	Index	10.41	8.53		Index	98.08	0	97.35
1	Abercrombie	2.89	1	1	Macy's	99.90	0	1
2	Kohls	4.26		2	Victoria's Secret	99.70	0	1
3	J Crew	4.51	2	3	Abercrombie	99.50	0	1
4	Macy's	5.09	3	3	J Crew	99.50	0	5
5	Victoria's Secret	7.41	4	5	Kohls	99.00	0
6	JC Penney	10.41	5	6	Foot Locker	98.60	2	4
7	Foot Locker	10.80	7	7	JC Penney	98.50	0	8
8	Eddie Bauer	11.68	8	8	Saks Fifth Avenue	98.20	0	7
9	Neiman Marcus	13.41	9	9	Sears	97.60	0	8
10	Saks Fifth Avenue	15.13	10	10	Eddie Bauer	95.50	3	10
11	Sears	17.02	11	11	Neiman Marcus	93.00	5	6

Retail Books & Music - Week of October 26, 2009
RESPONSE TIME				"SUCCESS RATE"
Rank	Site	Time (sec)	Last Week	Rank	Site	Success Rate (%)	Outage Hours	Last Week
	Index	10.21	10.20		Index	99.31	0	98.62
1	Overstock	7.31	1	1	Overstock	100.00	0	4
2	Scholastic	7.78	2	2	Abe Books	99.70	0	1
3	Tower Records	8.73	4	2	Borders	99.70	0	2
4	Target	9.36		4	Amazon	99.50	0	8
5	Abe Books	9.91	3	4	Barnes and Noble	99.50	0	7
6	Walmart	10.51	5	4	Blockbuster	99.50	0	6
7	Borders	11.65	6	7	Scholastic	99.40	0	3
8	Blockbuster	12.68	7	8	Walmart	99.20	0	5
9	Barnes and Noble	17.20	8	9	Target	98.30	2
10	Amazon	18.53	9	10	Tower Records	98.20	3	9

Retail Electronics - Week of October 26, 2009
RESPONSE TIME				"SUCCESS RATE"
Rank	Site	Time (sec)	Last Week	Rank	Site	Success Rate (%)	Outage Hours	Last Week
	Index	11.62	10.24		Index	99.38	0	98.85
1	HP	6.14	2	1	HP	100.00	0	7
2	Apple Store	6.15	1	2	Apple Store	99.90	0	11
3	Office Max	8.39	3	2	Newegg	99.90	0	1
4	Dell	9.56	5	2	Toys R Us	99.90	0	3
5	Newegg	9.89	6	5	Amazon	99.60	0
6	CDW	11.52	8	5	CDW	99.60	0	5
7	Walmart	11.72	7	5	Office Depot	99.60	0	9
8	Best Buy	12.13		5	Office Max	99.60	0	10
9	Toys R Us	12.19	9	5	Staples	99.60	0	3
10	Staples	12.88	10	10	Walmart	99.20	0	8
11	Amazon	18.03		11	Best Buy	98.80	0
12	Office Depot	25.46	11	11	Dell	96.80	1	2