By Paul A. Greenberg E-Commerce Times
04/04/01 12:25 PM PT
We are reading online content in droves, but unrealistically
expect it to be free.
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If you blinked last month, you might have missed a small
item in the news about venerable entertainment trade
publication "Variety." The company's Web site,
Variety.com has started charging users for content.
Surprised? Why? Because suddenly words are not
free on the Internet any longer? Get used to it.
Variety.com wants US$59 a year or $12.95 for a single month. A day rate of $2.95 is
also available. Personally, I haven't missed Army Archerd's column
in about 20 years. Since I believe he is worth
it, sign me up to pay for Variety.com.
You may think I'm being taken. I think it's a fair deal.
Reality is finally getting a foothold on the Internet.
Words are pricey. Most people probably don't know
what people like me earn for spouting off and saying
my piece, but we do earn a comfortable living. It's
an honest day's pay for an honest day's work, and
someone must provide the money.
The question now is whether Internet users can or
will adjust to information bearing
a price tag.
Read All About It
For several years, most
of us have assumed all the words on the Internet
were free for the taking. But since when is the product I produce any less
valuable to consumers than books,
outdoor grills and clothing? Consumers have
been paying for those and most other products online
for quite some time now.
It takes me two to three hours to produce this
column. No one has ever suggested I should not be
compensated. The question becomes: where should the
compensation come from, and how willing is the
average consumer to ante up?
That depends on what kind of return the reader gets
for his money.
Money for Something
Consider ConsumerReports.org, for example.
The company reportedly had a US$5 million profit last
year. Readers pay a subscription fee of $24 a year,
and the site has no advertising.
Why is it working? Because users trust the
publication and they want and need the product information.
Moreover, the target audience members generally have $24
a year to spare.
Still, if online content is to become the subject of
commercial transactions -- after consumers have long
enjoyed most of it for free -- some type of added
value will have to be offered.
Paying For Pop Culture
While Consumer Reports, with its well-defined focus
and universal consumer appeal, might thrive online,
what about People magazine or The New York Times?
It might be tough to find a contingent of
readers willing to pay People.com for the privilege of
looking at photo of Madonna or reading a brief item
about the latest trials of Anna Nicole Smith.
As for the Times, the buzz is that this spring's new pay-to-play
online version will be
expanded from what is currently available for free. However,
those who regularly read the already robust
online version might
wonder why expanded content is necessary. The
beleaguered online Times is apparently looking for a
financial lifeboat.
Penny For Your Thoughts
The trouble is that, until now, most of us have
retained a divided image of the Internet. On the
one hand, we believe that we are entitled to words and
information for free. On the other hand, we see Kmart and
its online partner BlueLight.com as fraternal twins,
and we only go there if we plan to buy the merchandise they sell.
A recent poll by the Magazine Publishers of
America found that only 9 percent of Internet
users have paid to subscribe to an online magazine.
Further, only 2 percent have ever paid for other online
content. Indeed, 89 percent of the respondents said they have never
paid for either.
Another poll, by John Zogby International, found
that 67 percent of those surveyed have Internet
access, and 42 percent use it to read an out-of-town
newspaper, while 65 percent use it to learn about
health-related topics.
We're reading and using online content
in droves, but we expect it to be
free. However, with the disappearance of
venture capital and IPOs, that expectation is
rather unrealistic.
What Price Knowledge?
If the electronic commerce industry made a single
mistake, it may have been to offer all of the
valuable information on the Internet without charge
from the beginning.
Even now, in the height of the information age, it's
tough to convince the readership that the latest
information about new drugs for catastrophic
illnesses is worth as much as the latest
Dave Matthews CD.
Those who have the most power in our culture now are
also those with the greatest access to information.
If that access is not worth a few dollars each
month, it may be time for us to re-examine our
priorities.
What do you think? Let's talk about it.
Note: The opinions expressed by our columnists are their own and do not necessarily reflect the views of the E-Commerce Times or its management.