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Lloyds of London Offers Anti-Hacker Insurance

By Mary Hillebrand
May 3, 1999 12:00 AM PT

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What's most likely to cost a company your customer loyalty?
a major product fail
major unethical corporate behavior
public advocacy of social or political views I oppose
a really bad customer service experience
stagnation -- I'm attracted to innovation
none of the above -- I'll stick through thick and thin