By Keith Regan & Clare Saliba E-Commerce Times
05/29/01 10:31 AM PT
eBay CEO Meg Whitman said that while eBay is often applauded for its ease-of-use,
customers say it is easier to sell products on its sister site Half.com.
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Not content to rest on its laurels as one of the true e-commerce
success stories, auction giant eBay
(Nasdaq: EBAY) plans to launch a storefronts program in coming months,
chief executive officer Meg Whitman told investors Friday.
Whitman also told shareholders at eBay's annual meeting in
San Jose, California that eBay plans to merge Half.com,
the fixed-price retailer it took over last year, with
its main site. That project is already under way, Whitman said.
The anticipated storefronts campaign, which will give
individual sellers and businesses their own home
pages within the eBay site, will be unveiled during
the coming quarter, Whitman said.
The storefronts will combine fixed-price retailing with
eBay's auction system, and are seen as a move to take
business away from Yahoo! (Nasdaq: YHOO) and Amazon.com
(Nasdaq: AMZN), which target merchants not large enough to
establish their own Web sites but eager to have a presence online.
Among Internet auction service companies, Auctionwatch and Andale have
recently begun tapping the storefront space.
Keeping Sales
With a storefront hosting service, eBay hopes to extend its reach to other
e-commerce segments by keeping buyers and sellers from leaving its system
while allowing vendors to offer their goods to customers outside the auction
format. Under the storefront plan, vendors would be able to sell their goods
without requiring buyers to go through the auction bidding process.
Although eBay has declined to say how much money it loses from transactions
that are completed outside of its service after buyers and sellers meet on
its site, Salomon Smith Barney reportedly estimated in a recent
research note that sales completed outside the auction giant's realm have resulted
in the loss of 10 percent to 25 percent of gross merchandise sales.
In a bid to cut these losses, eBay announced earlier this month that it
was enforcing a company policy banning
links that lead its auction users to other Web sites.
Additionally, eBay recently launched a new service to allow
newspaper
readers to search their local print edition for items posted on the Internet
auction site.
Half.com on Board
The goal of eBay's merger with Half.com is to combine
the best aspects of each site. While eBay is often
applauded for its ease-of-use, Whitman noted, customers
say it is easier to sell products on Half.com, where
items can be uploaded by scanning bar codes or entering UPC numbers.
A technical team is already working on combining
the sites, Whitman said. No firm timetable
for the merger was announced.
Whitman also reportedly told shareholders that
these efforts indicate eBay's continued pursuit
of its goal of US$3 billion
in annual sales by 2005 -- a goal that analysts have questioned
because it requires eBay to grow at a 50 percent rate each year.
Major Goal
Still, eBay's strong track record, and its ability
to grow amid turbulent times for e-commerce, has won the company many believers.
"They've got a lot of work ahead of them, but
they've come a long way already," Morningstar.com analyst
David Kathman told the E-Commerce Times. "They've
proven they can take bold steps and make tough decisions."
In morning trading Tuesday, eBay stock was
down $1.16 to $61.04. The stock remains at more
than double its 52-week low of $26.75, recorded December 20th.
(Slightly) New Look
Meanwhile, eBay is also in the process of
revamping the design of its main page.
The auction site has previewed the re-design for
users on its community message board.
Most have responded with approval, though some have noted
that the update retains the bulk of the current home page's
characteristics, including its use of multiple colors and graphics.