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HP's Less Crummy Than Expected Q1 Spurs Wishing, Hoping February 22, 2013 
After months of dismal news, HP had something positive to report to its shareholders: fiscal Q1 numbers that exceeded both Wall Street and company expectations. Granted, the bar was set exceedingly low for the company, which shocked investors last year with news that it would have to take an $8.8 billion impairment charge.
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Einhorn to Apple: Time to Pay the Piper February 22, 2013 
Hedge fund manager and rogue Apple investor David Einhorn hosted a conference call for shareholders Thursday as he continued his campaign to steer more cash from the company's balance sheet toward investors. Einhorn, a manager at Greenlight Capital, used the call as part of his broader strategy to pressure Apple to issue a stockholder dividend rather than let the company's $137 billion lay idle.
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Robotics: Revitalizing American Manufacturing February 21, 2013 
Much has been said over the last few years about the loss of American jobs to other countries. The fact is that China and India, as well as other cheap labor countries, have taken a good number of jobs. Many of these jobs will likely never return. I wrote an article in 2006 titled "Why Money Chases Cheap Labor -- The Outsourcing Phenomenon."
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Why Free Apps Turn Me Off February 21, 2013 
Of the 300 million-plus people using iOS 6 in one form or another -- and millions more using iOS 5 -- I get the feeling I'm a dying breed. Why? I generally dislike and distrust free apps. I can blame some of this on the overwhelming influence of games, kids, and the psychology of the masses.
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Secrets for Speeding CRM Time to Value February 21, 2013 
We all know about the idea of total cost of ownership and the concept of return on investment. Both have their place in business evaluations of CRM. There's another measurement, however, that should be considered -- one I like to call "time to value." The T2V test is simple.
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Elevating Customer Service to the Next Level February 21, 2013 
Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged.
Some companies are solving that problem by partnering with Support.com -- building customer loyalty, developing a competitive advantage, and turning a profit at the same time.
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Yahoo's New Home Page Goes for Lean, Clean Look February 20, 2013 
Yahoo CEO Marissa Mayer is putting her money -- or rather her shareholders' money -- where her mouth is. Mayer has been proclaiming Yahoo's mission of becoming a must-visit daily portal equally accessible via PCs and mobile devices. To that end, the company unveiled a redesign of its website on Wednesday.
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Google May Set Up Shop Around the Corner February 20, 2013 
Google may be planning to launch an ambitious brick-and-mortar retail operation to show off its consumer products. It will open standalone retail stores across the U.S. in time for the holidays, according to the latest rumor, to showcase its Nexus tablets, Chromebooks, Glass and other products.
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Oracle Tries Again to Get Satisfaction in Java Case February 20, 2013 
Oracle is not letting go of its Java patent infringement beef against Google despite its sound drubbing last spring when U.S. District Court Judge William Alsup ruled that programming APIs were not subject to copyright protection. Last week, Oracle took the case to the U.S. Court of Appeals for the Federal Circuit.
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China Rebuffs Detailed Report on Its US Hacking Escapades February 19, 2013 
Chinese Foreign Ministry spokesperson Hong Lei reportedly said at a briefing on Tuesday that China's military was not involved in any recent cyberhacking. His comments were apparently in response to allegations in a new report by Mandiant. Among many other findings in the report is the existence of a 12-story white office tower said to house a PLA cyberwarrior unit.
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Getting to the Root of Patent Exhaustion February 19, 2013 
Patent laws remain in the crosshairs, despite the passage and near final implementation of the infamous America Invents Act of 2011. The Supreme Court is again hearing a case that has far-reaching implications for future innovation in self-replicating systems in fields such as nanotechnology, cell and DNA lines, new medical treatments and others.
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IBM's New PureSystems Promise to Ease Big Data, Cloud Adoption February 19, 2013 
Business IT solution development generally follows specific trends and overlapping eras. The first, calculation, occurred as digital products and services wholly replaced adding machines and other mechanical business devices. The second, computation, mirrored the evolution of digitized solutions for increasingly complex processes and applications.
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Building Social Into the Customer Service and Support Infrastructure February 19, 2013 
Surprisingly, many customer service organizations have yet to put their toes in the water when it comes to social media engagement. In fact, fewer than half of them actively respond to consumer complaints via Twitter and other social media channels. For companies that do actively engage in social media for customer support purposes, the average response time is an estimated 24 hours.
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Killing Tesla Slowly: Horse vs. Gas vs. Electric and 1 Foolish CEO February 18, 2013 
I watched in horror last week as Tesla's CEO Elon Musk attempted to turn a New York Times reporter into the next Ralph Nader and kill his company. It brought back memories of the Chevrolet Corvair that died as a result of GM's decision to fight what turned out to be false allegations instead of just making the car better.
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German Court OKs Facebook's Keep-It-Real Policy February 16, 2013 
Facebook's policy of requiring that users post profiles under their real names was upheld by a German court on Thursday. The decision reversed last year's Independent Center for Privacy Protection ruling that Facebook had to permit the use of pseudonyms in Germany. The ULD -- the privacy regulator for the German state of Schleswig-Holstein -- had cited the country's Telemedia Act as its rationale.
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M-Commerce Is on a Tear, Survey Says February 14, 2013 
Mobile commerce sites showed growth during the 2012 holiday shopping season as they gave consumers more on-the-go options for buying and researching products, according to the latest ForeSee Mobile Satisfaction Index. ForeSee, a customer experience analytics firm, saw the Index jump two points over Christmas 2011 to a score of 78 on a 100-point scale for its Holiday Retail Edition.
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Harris Poll Delivers Top Reputation Ranking to Amazon February 14, 2013 
Amazon, purveyor of everything you would need for a Valentine's Day dinner -- wine, food, romantic music, a DVD of Casablanca -- received a lot of love from respondents to the 2013 Harris Poll Reputation Quotient study released this week; it rated Amazon the top spot among 60 of the most visible U.S. companies.
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The Patient and Telling Vocabulary of Apple CEO Tim Cook February 14, 2013 
Apple CEO Tim Cook is growing on me. His reputation comes from being an operational genius, a guy who could manage supply chains and factories around the world, and connect them with suppliers and distributors and all sorts of trucks, boats, planes and trains to get products into the hands of customers.
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BlackBerry's Do-or-Die Marketing Challenge February 14, 2013 
Frank Boulben is the new chief marketing officer at BlackBerry and he has his hands full. Did you ever stand in front of a mountain of work and wonder how to get started? Marketing was one of several key weaknesses before RIM became BlackBerry. Can Boulben refresh, reinvigorate and save the smartphone maker? No one yet knows; however, marketing is key -- and Boulben is now center stage.
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3 Bad Habits to Unlearn for SCRM Success February 14, 2013 
For the better part of six years, we pundits have been urging businesses to get social. Social CRM even has its own Gartner Magic Quadrant, and while the entries in that document are all over the map in terms of what they do, vendors serving aspects of SCRM are well established. Gartner itself said that sales of software for SCRM topped $1 billion in 2012.
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