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Coping With Software Licensing Challenges in the Cloud
November 15, 2016
A majority of independent software vendors were dealing with an escalating assortment of organizational issues monitoring and monetizing their software capabilities, according to a survey of ISV executives conducted last year. As many of those ISVs move to the cloud and SaaS delivery models, they face even greater obstacles achieving their business objectives.
Conspiracy Theories in the Information Age, Part 2
November 15, 2016
In the past, heightened rhetoric and propaganda were the tools of choice for those looking to convince an electorate to vote them into office, and conspiracy theories were their bane. This election season has seen the rise of a new form of persuasion, one that's unique to the Information Age. For months, WikiLeaks creator Julian Assange had promised to rain bombshells.
Russia May Kick Out LinkedIn
November 14, 2016
A LinkedIn block in Russia could be imminent, in light of last week's court ruling that the company broke a law requiring personal data on Russian citizens to be stored on servers within the country. Roskomnadzor, Russia's telecommunications and media authority, is waiting until it has the full text of the ruling before acting on it. Russia had 5 million registered LinkedIn members in Q1.
Why Trump May Be the Better Technology President
November 14, 2016
Years ago, I worked as one of Rev. Robert Schuller's body guards (it was something to do on Sundays, I wasn't particularly religious) and one of his sayings was "when given lemons, make lemonade." Personally, I wasn't excited about either presidential candidate, but I actually think Trump could be a better technology candidate than Clinton would have been.
Google Insists Android Plays on Level Field in Europe
November 11, 2016
Google on Thursday fired back at the European Commission's charges that it violated antitrust law by imposing coercive rules on mobile operators and developers who use or write applications for its Android operating system. The EC this spring charged that Google's requirements to use its search engine and its Chrome browser on mobile devices running Android were coercive tactics.
Silicon Valley Reels From Trump Shock
November 10, 2016
PayPal cofounder Peter Thiel ran a victory lap following Tuesday's presidential election, but many other Silicon Valley figures were stunned by the historic upset victory of real estate mogul Donald Trump against former Secretary of State Hillary Clinton. Thiel, a billionaire conservative activist, last month made headlines by donating $1.25 million to Trump.
Engagement and Loyalty
November 9, 2016
I've been writing about customer loyalty a lot -- and not just to sell my book, though you can buy it any time you want. Seriously, though, markets everywhere are cooling. They once were ripe with new categories and products, but everybody now seems to have the new stuff, and growth is falling back to the baseline of organic growth. That's why loyalty is so important today.
Samsung's Next Galaxy Phone Could Have Siri-Like Smarts
November 9, 2016
Samsung Electronics this week revealed plans to unveil its flagship Galaxy S8 mobile phone with a new digital assistant powered by AI. The assistant will be based on technology gained with Samsung's recent acquisition of Viv Labs. The plans call for Samsung to incorporate the AI into its family of electronics and appliances, ranging from mobile devices to wearable technology and home devices.
Election 2016: Either Way, More Drama
November 7, 2016
In a few days, the U.S. government will take all of our guns and we'll be inundated by ISIS terrorists, or we will be at nuclear war with the world, based on my Twitter feed. Women no longer will be allowed to vote, and global warming will turn us into crispy critters. After watching all three debates and listening to both campaigns, I finally can figure out why Mexico is paying for a wall.
Gadget Ogling: Mac's Back, Nintendo Returns, and Huawei Goes to the Edge
November 5, 2016
Apple has unveiled a redesigned MacBook Pro, giving the company's core laptop its first full refresh in a few years. The design has metal on all sides, along with a Force Touch trackpad double the size of previous versions. There's a customizable OLED touch strip above the keyboard that responds to gestures and taps, useful for fast access to emoji or secondary controls within an app.
Facebook Share Price Falls Despite Blowout Quarter
November 4, 2016
Facebook on Wednesday reported a record Q3, beating analysts' expectations for the fourth straight quarter, but concerns among investors about increased expenditures and the company's future prospects drove down share prices. They closed Thursday at $119.95, down more than $7 from Wednesday's closing price of $127.17. Friday saw little movement, with a closing price of $120.75.
Can Charter Turn a Frog Into a Prince?
November 4, 2016
Charter intends to revive the damaged Time Warner Cable image and brand in the minds of the customer and investor, which is both a challenge and an opportunity. Charter and Comcast are two of the companies American consumers hate the most. However, the pay-TV industry has begun a complete transformation. In the coming new world, both Charter and Comcast may have a second chance.
Russia's Fancy Bear Attacks Microsoft, Adobe as Election Nears
November 4, 2016
Microsoft earlier this week said it had fallen victim to "Strontium," its code name for the Russian hacking group also known as "Fancy Bear," which has been linked to recent attacks on Democratic Party systems. The group launched a spear phishing attack that targeted vulnerabilities in both the Windows operating system and Adobe Flash, according to Microsoft EVP Terry Myerson.
AvePoint CEO TJ Jiang: Innovation Through Collaboration
November 3, 2016
The latest CRM trends "are part of the whole movement toward digitization of the workforce," said AvePoint CEO TJ Jiang. "We see much more integration and automation in the CRM space. We've been working, for instance, to digitize a social welfare organization, where caseworkers will go in the field to service underprivileged children. ... Historically, it's all been paper-based."
Microsoft Rebrands
November 2, 2016
Microsoft recently rebranded its business software offerings and the effect largely has been positive. Still, it must be emphasized that the cumulative effect of the deck chairs moved in performing the exercise remains to be seen. One of the effects is surely that all of the ERP and CRM solutions now are offered online, as the "Dynamics 365" moniker implies.
Many Customers Aren't on Board With Self-Service Trend
November 1, 2016
Enterprises have been warming to digital transformation, but it's crucial that they maintain a human element in their customer interactions, according to a study Verint published last week. Researchers surveyed more than 24,000 consumers and 1,000 businesses across 12 countries for the study. Organizations have to balance digital and human customer engagement to thrive and survive.
Tech Billionaire Thiel Aims to Justify His Trump Support
October 31, 2016
Peter Thiel, one of the few well-known Silicon Valley figures who has given Republican presidential candidate Donald Trump a public endorsement, on Monday reiterated his support at a National Press Club event in Washington. He prefaced his remarks with a disclaimer. "Nobody thinks his comments about women were acceptable," Thiel told the gathering, referring to Trump.
Apple vs. Microsoft: Remixing the Magic
October 31, 2016
What I think is funny in this market is that most people can look at two companies, see the difference in their performance, and not learn the fundamental lesson. The core magic is this: having someone who is running the company who both understands the technology and understands either the customer's current needs -- or how to manipulate customers to need what you make.
Should Salesforce Buy NetSuite?
October 29, 2016
The recently released spreadsheet hacked from Salesforce board member Colin Powell's email names multiple companies that Salesforce was at least considering acquiring. In the aftermath of the initial reports, it's worth noticing that there were at least two enterprise resource planning/back office companies on the list: Workday and NetSuite. There are plenty of reasons to dismiss acquisition talk.
Bot Armies Boost Candidates' Popularity on Twitter
October 29, 2016
Internet bots have many useful online purposes, but they have a dark side, too, as three researchers demonstrated in their analysis of Twitter traffic during the first presidential debate between Hillary Clinton and Donald Trump. Bots are used to automate functions on the Net. For example, if you belong to several social networks, you could use a bot to post a photo to all of them at once.
The End of Marketing
October 27, 2016
This is going to be political but you won't be able to tell which side I'm on. You might ask, why on Earth would I get involved even tangentially in politics right now? The simple answer is that it impacts CRM and I have a viewpoint -- but as I say, I'm not picking or revealing a side. I've been doing research in business agility lately -- a fascinating area that soon will impact CRM.
Angry Customers Likely to Ditch Wells Fargo's Wagon
October 26, 2016
Wells Fargo Bank will lose customers in droves because of the scandal over fraudulently opened accounts and other issues, based on the results of an online survey cg42 conducted last week. More than 85 percent of the respondents -- 1,500 primary customers of the top 10 U.S. retail banks, including 1,000 Wells Fargo customers -- were aware of the scandal.
Batterygate Will Kill Samsung's Holiday Shopping Season
October 25, 2016
When news of Samsung's Batterygate first surfaced, I think that mine may have been the only voice saying the Samsung brand would suffer significant damage, but the company didn't realize it yet. It was lonely, but lately others have come to agree. Samsung now is going through one of the most painful times any company ever has endured. Its brand is severely damaged.
Why Large Companies Can't Innovate
October 24, 2016
One of the things that has made Dell World very different is that at the end, one or more controversial speakers take the stage and provide an incredible amount of insight for the folks who haven't left early. All three of the last three speeches were fascinating, but it wasn't until I wove them together that it became clear to me why innovation seems to evaporate the larger a company becomes.
Airbnb Offers to Give a Little in NY, SF Tussles
October 21, 2016
Airbnb recently proposed changes to its listing policies for short-term rental property owners in New York City and San Francisco, possibly in response to threats of aggressive action from state and local lawmakers. With respect to New York operations, Airbnb on Wednesday proposed a set of five changes in an article penned by Chris Lehane, the company's global head of public policy.
Tesla: Everyone Gets a Self-Driving Car
October 21, 2016
Tesla on Wednesday announced plans to install hardware that will allow all of its cars to become driverless. The equipment will enable self-driving at a safety level substantially greater than human-driven cars, according to the company. The hardware includes eight cameras to provide 360-degree visibility; 12 ultrasonic sensors to detect hard and soft objects; and forward-facing radar.
Samsung Bows Under Note7 Fallout
October 20, 2016
Three owners of Galaxy Note7 smartphones this week filed a complaint in a federal court in Newark, New Jersey, that could become a class action lawsuit against Samsung. "Plaintiffs and the Class have suffered injury in fact, incurred millions of dollars in fees, and have otherwise been harmed by Samsung's conduct," the complaint states. Samsung has recalled the phones and stopped producing them.
AI and Customer Loyalty
October 19, 2016
AI and machine learning have taken the industry by storm. Some say they will usher in a new age of better business processes and customer orientation, while others fret that automation will kill jobs. There definitely will be jobs that no longer make sense for humans to do, thanks to automation. However, there are some neglected business processes where AI and ML could make real contributions.
New Tag Helps Google News Readers Unearth Facts
October 19, 2016
Google last week launched a Fact Check tag to help readers find fact-checking in major news stories. Readers will see tagged articles in the expanded story box on news.google.com and in the Google News & Weather apps for iOS and Android. One factor the Google News algorithms consider in determining whether an article might contain fact checks is the Schema.org ClaimReview markup.
Assange Lives to Leak Another Day
October 19, 2016
The status of WikiLeaks founder Julian Assange grew a bit murky on Tuesday after the group accused the U.S. State Department of pressuring Ecuadorian officials to block him from posting additional emails linked to presidential candidate Hillary Clinton. The Ecuadorian foreign ministry on Tuesday acknowledged restricting Assange's access, saying it did not wish to interfere in a foreign election.
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