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Are You There Corporation? It's Me, Customer
July 17, 2014
Why do so many companies keep slapping their customers in the face and expect them to stick around? Remember the good old days, when an update or an upgrade was good news? It solved problems. Today, updates often create new problems in their wake. Today, updates are two steps forward and one step back. Updates and upgrades used to be welcome news. They used to build a company's brand.
How Many Pipelines Do You Have?
July 16, 2014
It's general practice to have multiple sales forecasts, and that typically means low and upside potential as well as what's committed -- but the idea of teasing those threads apart only at forecasting time might no longer applicable. Long before you compile a forecast, you have a good idea of which deals might be prone to a typical divergence -- so it makes sense to group like with like.
Android Sets iPhone Cloning Factory in Motion
July 16, 2014
Chinese company Wico has cloned the yet-to-be-released iPhone 6, if a pair of videos can be believed. "The similarities are eerily close," said IDC Research Manager Ramon Llamas, to the extent that the casual observer "may just simply accept this as an iPhone." There are slight differences on the sides, such as the volume and power buttons and the headphone jacks, as well as the chassis overall.
Here Come the Cloud-Based Big Data Management Services
July 16, 2014
The explosive growth of data is one of the biggest challenges facing organizations of all sizes across nearly every industry, and a growing number of cloud service providers are recognizing that they can provide more than just simple storage and economical compute power to their customers buried in data. They also can help them manage their processing needs on an ongoing basis.
Microsoft Layoff Rumor Gets Mostly Good Vibes
July 15, 2014
Microsoft CEO Satya Nadella may launch a massive round of layoffs, possibly this week. Some details reportedly are still being worked out. Layoffs have been widely expected since Microsoft purchased Nokia, and Nadella's recent memo to Microsoft employees signaled they might soon be at hand. The layoffs are long overdue, said Mukul Krishna, digital media senior global director at Frost & Sullivan.
Comcast Rep Tears Into Fleeing Customer 'Like a Pit Bull on a Pork Chop'
July 15, 2014
Comcast on Tuesday was scrambling to repair the damage after a phone representative's rude treatment of a couple trying to disconnect their service went viral, thanks to a recording posted on the Web. The couple -- former Engadget editor Ryan Block, now at AOL, and his wife, TV host and writer Veronica Belmont -- called Comcast over the weekend and asked to cancel their service over the phone.
Google's Project Zero Cybersecurity Watch: No Excuses
July 15, 2014
Google on Tuesday announced Project Zero, an effort to speed up the security bug-fixing process. A team of cybersecurity experts will go after vulnerabilities in any and all software, notify the vendors, and then file bug reports in a public database so users can track the issuance of patches. The Project Zero team has promised to send bug reports to vendors in as close to real-time as possible.
Internet Heavyweights Lock Arms to Block Fast Lane
July 15, 2014
A trade association including Amazon, Google and Netflix on Monday called on the U.S. Federal Communications Commission to adopt rules banning deals by broadband providers for faster delivery of some Internet traffic. The Internet Association, in written testimony submitted to the FCC, called for simple "light touch" rules to ensure an open and neutral Internet.
Can EMC 'Redefine Possible' for Enterprise Clients?
July 15, 2014
There's no shortage of utopian visions in the IT industry, but the journey to cloud computing that some folks espouse makes the trip to Shangri-La look like a simple walk in the park. Why so? Because, like it or not, even in the best circumstances businesses must continue to support legacy applications and systems while they are adopting next-gen technologies.
Is Firefox in a Fix?
July 14, 2014
It's been difficult to hear ourselves think here in the Linux blogosphere lately, what with all the distractions that have been thrown our way. We've had the NSA casting aspersions on Linux users; we've had the IRS looking askance at FOSS. We've even had the well-respected Tor Project sucked into a lawsuit over revenge porn, of all things. Ready for the latest?
Amazon Floats Drone Exemption Proposal to FAA
July 14, 2014
Amazon is ramping up its drone delivery project and is hoping approval to conduct outdoor testing on its own property. The company has petitioned the FAA for an exemption from rules barring it from testing the devices. Amazon last year revealed it was working on a project that would allow it to deliver small packages to consumers within 30 minutes of ordering via the unmanned aerial vehicles.
Augmented Reality Future: How to Train Your Dragons on Vacation
July 14, 2014
Microsoft just announced the release of the Dragons Adventure World Explorer. It is actually very cool and well-timed, because it should keep little tykes engaged and quiet during a long car trip. It also should get developers excited about creating more games that could turn the family vacation experience into a bloodbath of adventure for boys and a 4H-like experience for girls, but with dragons!
Amazon Risks Customer Loyalty in Fight Over Kids' In-App Purchases
July 11, 2014
Amazon's reputation for stellar customer service could become tarnished if its current flap with the FTC gets out of hand. The FTC is suing Amazon for permitting children to make millions of dollars in unauthorized purchases through its Appstore. Similar accusations have been circulating for years. Other companies, including Apple, have been targeted, said Strategic Vision CEO David Johnson.
Aereo Aims to Make Lemonade From Supreme Court's Lemons
July 11, 2014
After the Supreme Court appeared to deliver a death blow to Aereo, it has latched onto a part of the Court's decision in an effort to stay alive. The Court determined that Aereo flouted copyright rules by retransmitting programming without a license. Aereo let users watch broadcast TV over the Internet for a monthly fee. Its goal was to give consumers greater TV-viewing flexibility.
Critical Infrastructure Companies Lack Cyberdefenses
July 11, 2014
Companies providing the world's critical infrastructure are woefully unprepared for cyberattacks despite the increasing threat level, evidenced by the release of the Stuxnet worm and the Shamoon virus in recent years, found a survey conducted by the Ponemon Institute and Unisys. Nearly 70 percent of the 599 surveyed companies in the past 12 months have reported at least one security breach.
FTC Goes After Amazon for Fleecing Kids
July 11, 2014
The FTC has filed suit against Amazon over billing kids for unauthorized in-app purchases that in many cases they did not know they had made. The suit accuses Amazon of violating Section 5(a) of the FTC Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. The FTC is seeking a court order requiring Amazon to refund victims for the unauthorized charges.
Why CEX Thinking Stimulates Indirect Sales
July 10, 2014
As much as we may wax on about engaging, enchanting and delighting our customers, most of them are not expecting such an experience. In most cases, their purchase is prelude to something else pleasurable, if the purchase is B2C -- or profitable, if it's B2B. If there's some service they're purchasing in addition to a product, then experience becomes very important.
Nadella Spells Out Microsoft's Bold Ambitions
July 10, 2014
Microsoft CEO Satya Nadella on Thursday mapped out his vision for the company's future, emphasizing cloud and mobile computing, in a letter to all employees. "More recently, we have described ourselves as a 'devices and services' company. While the devices and services description was helpful in starting our transformation, we now need to hone in on our unique strategy," Nadella wrote.
Microwave Will Count the Calories in Food You Nuke
July 10, 2014
While the ever-expanding class of wearable fitness devices out there can tell users how many calories they've burned while undertaking any particular activity, realistic estimates of calories taken in have been few and far between. Enter a new microwave oven currently in the works at GE Global Research that will tell users just how much energy is included in the meal they're about to consume.
Amazon Extends Olive Branch to Hachette Authors
July 10, 2014
With tensions deepening between Amazon and Hachette, Amazon sent a peace offering to authors caught in the middle of the dispute. While negotiations drag on, authors should receive all of the revenue from their e-book sales, Amazon proposed in a letter to some authors and agents. The proposal would require both Amazon and Hachette to lose their share of the sales for the time being.

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