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Performance Matters: 9 Key Consumer Insights
Consumer Group Worries Over Safety of Google's Self-Driving Cars
May 14, 2015
Even though Google's self-driving technology was not at fault in any of 11 minor accidents involving the cars over six years of testing, Consumer Watchdog has raised an alarm over the vehicles' safety, even releasing a video that simulates a serious crash in a tech-failure scenario. The group frequently accuses Google of privacy violations and exerting undue influence on the U.S. government.
AT&T Spreads Rollover Data Cheer to GoPhone
May 14, 2015
AT&T Mobility introduced Rollover Data early this year. The offering is very similar to its successful Rollover Minutes for voice calls, which began a few years ago. The question is, will it be just as successful for data? It looks like the answer is yes, as it is now expanding the perk to GoPhone. GoPhone is an AT&T Mobility prepaid brand, and prepaid is a rapidly growing wireless segment.
Sage and Salesforce Tie Partnership Knot
May 13, 2015
Sage and Salesforce put on a lovefest on Tuesday to announce their partnership, in which Sage has developed Sage Life, a product to enable small companies to connect their customer, accounting, payroll and finance data into one system, accessible from any device, anywhere. It's unclear whether the customer data is held in Salesforce's traditional CRM or if it refers more broadly to ERP data.
Facebook's Instant Articles Raise Troubling Questions
May 13, 2015
Facebook on Tuesday introduced Instant Articles, a feature that lets publishers place their stories directly on its site. Nine major media outlets have signed on so far. The content is optimized for mobile devices, and Instant Articles currently is available only on iOS. Publishers get 100 percent of the revenue from ads they place with their content.
Feds Value - but Don't Always Use - Big Data Tools for Cybersecurity
May 13, 2015
U.S. government agencies can significantly improve their ability to deal with cybersecurity problems by utilizing big data analytics. However, agencies are finding it difficult to fully benefit from these advanced analytical tools for a variety of reasons -- including dealing with the sheer volume of data. Cyberthreats hide in plain sight, suggests a recent report from MeriTalk.
Customer-In, Not Seller-Out: 5 Realities of the Customer Journey
May 11, 2015
I was doing a little reading about the concept of the customer journey. I have distinct opinions about it, and I was looking for things that might challenge or validate those ideas when I stumbled across a blog post from a major CRM vendor that got my goat. The post proclaimed that 2015 was "the Year of the Customer Journey!" Really? This year? What about the many years before this?
Smartphone Makers Play Musical Chairs as China's Mobile Market Matures
May 11, 2015
For the first time in six years, China's massive mobile market saw contraction in its smartphone sector, IDC reported Monday. There were 98.8 million smartphones shipped in China by the end of the first quarter of 2015, down about 4 percent year over year, according to IDC's Trackers. Quarter over quarter, the market's Q1 2015 shipments were down by about 8 percent.
FAA's Next-Generation Air Transportation System Falters
May 11, 2015
The United States Federal Aviation Administration last week came under fire once again for problems with the implementation of its troubled Next Generation Air Transportation System. The NextGen program to overhaul the U.S. national air traffic control system, estimated to cost $29 billion between 2013 and 2030, long has been the target of congressional wrath.
3 SciFi Technologies That Are About to Get Amazingly Real
May 11, 2015
Lisa Su, the talented new CEO for AMD, last week gave a pitch on the future to get people excited about where AMD is going. Based on the stock performance after her talk, she and her team knocked it out of the park. They also got me thinking about some tech advancements that have been quietly percolating, which likely will form the basis for a revolutionary announcement in the next few years.
Gadget Ogling: Virtual Sensations, Radio-Wave Charges and a Bitcoin Keeper
May 9, 2015
We're edging ever closer toward a virtual reality boom, with Oculus finally promising its Rift headset will arrive in 2016. Yet what if there were a way to make VR even more immersive? Feelreal has come up with two devices -- a virtual reality mask and a helmet -- that aim to draw users almost entirely into a fictional world. The mask is an add-on, compatible with major VR headsets.
Uber Wants to Get Off Google's Maps
May 8, 2015
Ride-sharing company Uber reportedly has submitted a bid of up to $3 billion to acquire Nokia's Here maps service. Several Here suitors have surfaced since April, when Nokia made known its intent to sell the service, including Facebook, Google, and a consortium of German automakers and Chinese search engine Baidu. The biggest threat to Uber's bid may be that consortium.
Wild Salesforce Speculation
May 8, 2015
The blogosphere lit up last week after rumors surfaced that Salesforce was working with unnamed bankers on a possible merger. It seemed Salesforce was in play, and my colleagues and I went into overdrive speculating about who the suitor might be, what the striking price would be, and whether it was a good idea to do the deal. Of course, as a public company, Salesforce in theory could be bought.
Users Choose to Wear Blinders, Facebook Suggests
May 8, 2015
Facebook, in collaboration with the University of Michigan, conducted a study on the diversity of news and opinions posted by members of the network, in an effort to determine whether its manipulation of News Feed algorithms could be responsible for creating an echo chamber of viewpoints. Users themselves are to blame if all they're exposed to is preaching to the choir, the study found.
The Cloud's Threatening Legal Storm
May 8, 2015
With the ever-increasing use of the cloud by more and more businesses, there is good reason to be concerned about legal risks, which are an inherent part of the cloud. The term "cloud" may be relatively new, but the concept of remote computing started more than 60 years ago, when Dartmouth University first launched "time-sharing." The remote computing risks have not abated.
The Last Apple Watch Review You'll Ever Need to Read
May 8, 2015
If you're thinking about getting an Apple Watch and have been on the fence, this review is for you. Why? The Apple Watch, it turns out, is less about being the perfect smartwatch than about being a watch. For the fence sitters out there, these two questions are really where you should start: First, do you want a watch? Second, do you want a digital wearable device that can transform your life?
5 Ways to Stop Stressing Out Your Customers
May 7, 2015
Company executives -- especially customer service leaders -- will tell you that the customer is the most important person on the planet and that the company is focused on making the customer happy with a laser-like intensity. Take a look at a typical mission statement -- it's all about the customer. Yet many customers would rather have a root canal than contact a company for support.
Federal Appeals Court Rules NSA's Phone Data-Vacuuming Illegal
May 7, 2015
A U.S. Court of Appeals has ruled, in essence, that the NSA's collection of metadata concerning Americans' communications is illegal. The court vacated U.S. District Judge William Pauley's December 2013 ruling in ACLU v. Clapper, and remanded the case to the lower court. "The Second Circuit found the government incorrect in many of its arguments," said ACLU Staff Attorney Patrick Toomey.
The Next Big Split in Wireless
May 7, 2015
The wireless and wire line telecom industry completely reinvents itself every few years. Right now, everything seems to be changing. Seven years ago, the handset leaders were BlackBerry and Nokia. Today, those companies are struggling to stay on the charts. Today's handset leaders are Apple and Samsung for hardware, and Apple and Google for operating systems.
Twitter's Timid Anti-Trolling Tweaks
May 7, 2015
Twitter recently amended its rules in yet another attempt to crack down on the abuses perpetuated by online trolls, but the changes may do little to protect victims. Its latest move was an extension of its ban on threats of violence against others or the promotion of violence against others. The company decided to let its support team lock down abusive accounts for specific periods of time.
Everybody Loves Salesforce
May 6, 2015
Rumors about Salesforce.com being courted by Microsoft and Oracle have been swirling about Wall Street and Silicon Valley. However, it's not clear how much substance there is to the speculation. The buzz began with a report last Wednesday, and analysts ran with it. Oracle stirred the pot Thursday when co-CEO Safra Catz said a Salesforce.com acquisition would disrupt the software market.
Supreme Court to Hear 'Non-Injury' Privacy Class Action
May 6, 2015
The U.S. Supreme Court last month granted a request from Spokeo, a data aggregator, to consider whether the legal basis litigants must meet to file a claim in federal court should be broadly or narrowly defined. In the case, Spokeo, Inc. v. Thomas Robins, Thomas Robins is a resident of Virginia acting individually and as representative of a class.
It's the Customer Experience
May 5, 2015
Bill Clinton won the presidency with the mantra, "It's the economy, stupid," and I think CRM could borrow heavily from that pithy bit of logic. If you can check your preconceptions at the door and actually perceive the information in front of you, there's no telling what you can figure out. Such is the case with the tired phrase "customer experience."
Facebook Responds to Critics by Unlocking Internet.org
May 4, 2015
Net neutrality and Facebook's Internet.org initiative can and must coexist, insists CEO Mark Zuckerberg. Facebook on Monday announced that it will expand Internet.org to ensure that it doesn't conflict with the principles of a free and open Internet. CEO Mark Zuckerberg responded to criticisms of Internet.org and outlined plans to make the free service even more open.
Apple, IBM Bring Tech to the Rescue for Japan's Seniors
May 4, 2015
Apple and IBM last week announced an initiative with Japan Post Group to provide seniors in Japan with iPads preloaded with apps and analytics designed to improve their quality of life. Japan Post Group will launch a pilot service later this year and gradually expand it to cover 4-5 million customers by 2020. This is one of several undertakings to deal with aging in Japan.

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Does technology create more jobs than it destroys?
Yes - The jobs new technologies create outnumber those lost due to machines replacing humans.
No- Companies fixated on cost-cutting are building workforces of robots and computers instead of people.
Performance Matters: 9 Key Consumer Insights