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Consumer Reports Urges Tesla to Pull Plug on Autopilot
July 15, 2016
Consumer Reports has urged Tesla to disable the automatic steering function and change the name of its Autopilot driving assist feature. Questions recently have arisen over whether Tesla's Model S vehicles can operate safely without regular human intervention. Consumer Reports' change request sprang from concerns over a number of recent test crashes, including a fatal accident in Florida.
The 4 Fundamental Attributes of Customer Loyalty, Part 2
July 14, 2016
Lots of CRM vendors talk about personalization, but their idea of how to do it leaves much to be desired. They address personalization very late, using a just-in-time approach to accessing customer data to support a sales or service encounter in the moment. This certainly is important, and it achieves the goal of personalizing the encounter by producing a catalog of data points.
Music Industry Boos Google's Antipiracy Performance
July 13, 2016
Google on Wednesday released an update of its online antipiracy efforts. YouTube has generated more than $2 billion to content copyright holders by monetizing user-uploaded content through its Content ID rights management system, Google said, adding that more than 90 percent of all Content ID claims result in monetization. YouTube also paid out more than $3 billion to the music industry.
Facebook Lets Messenger Conversations Go Dark
July 13, 2016
Facebook last week said it would begin testing long anticipated end-to-end encryption capabilities in its Messenger app, enabling users to have secret conversations. The new level of security means that a message will be visible only to the sender and the recipient -- Facebook won't even be able to read it. Users can set a timer to limit the amount of time that a message remains visible.
Zendesk SVP Matt Price: CRM's Super-Exciting Road Ahead
July 12, 2016
The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships with our customers. We're moving beyond a series of transactions to relationships."
US Pummels ISIS in Online Combat
July 11, 2016
The U.S. government's campaign to counter ISIS' social media presence is bearing fruit. More anti-ISIS content than pro-ISIS content is appearing on the Net by a ratio of six to one. Twitter traffic for accounts affiliated with the Islamic State is down by 45 percent compared to two years ago, and the average number of followers for an ISIS account has plunged to 300 from 1,500 in 2014.
Twitter to Carry Live Convention Coverage on the Web
July 11, 2016
Twitter will stream CBS News' live coverage of the Republication and Democratic National Conventions, the companies announced Monday. Twitter and CBS previously partnered on one of each party's presidential primary debates. In both instances, CBS' coverage included real-time metrics and curated tweets, and questions Twitter users submitted during the broadcasts were put to the candidates.
Parsing the Clinton Email Scandal
July 11, 2016
I've been watching the Clinton email scandal closely, because I not only have been in and out of law enforcement and security for much of my early life, but also was an internal auditor for IBM and one of the leading email experts in the 1990s. I think this is the only time I've seen an investigator channel a prosecutor and give someone a pass without addressing why crimes were committed.
Airbnb Fights City Hall Over San Francisco Registration Rule
July 8, 2016
Airbnb recently filed suit against San Francisco over a new rule governing short-term rentals, which the city's Board of Supervisors approved last month. An Airbnb-supported law adopted earlier this year requires short-term rental hosts to register with the city, but it's estimated that only about 20 percent of them have done so. The new rule requires services like Airbnb to enforce the law.
Mobile Ransomware Has Mushroomed: Report
July 8, 2016
The number of mobile ransomware victims across the globe has increased fourfold compared to a year ago, suggests a Kaspersky Lab report. Kaspersky software protected 136,532 users targeted by ransomware from April 2015 to March 2016 -- up from 35,413. "The growth curve may be less than that seen for PC ransomware, but it is still significant enough to confirm a worrying trend," the report notes.
Leveraging IoT to Redefine Your Business
July 8, 2016
While most businesses are focusing their Internet of Things efforts on areas that will generate immediate cost-savings and operating efficiencies, a number of IoT pioneers already are leveraging a new generation of connected products to fundamentally change their business models. There is no question that the safest bet in today's IoT environment is targeting narrowly defined deployments.
Facebook Live Video of Shooting Aftermath Triggers Anger, Anguish, Questions
July 8, 2016
Americans have expressed outrage at Wednesday's police shooting of Philando Castile, an African-American man, which happened in St. Paul, Minnesota, during a traffic stop for a broken tail light. Castile was shot in front of his girlfriend Diamond Reynolds and their 4-year-old daughter, who were in the car. Reynolds used Facebook Live to stream video of the aftermath of the shooting.
Feds Probe Philanderers' Site Ashley Madison: Report
July 6, 2016
The United States Federal Trade Commission reportedly has launched an investigation into philanderers' dating site Ashley Madison. The company, which suffered a massive data breach last year that resulted in extortion attempts and ruined lives, as well as class-action lawsuits, earlier this week announced that it hired a new CEO and a new president in April.
FBI Director Raps Clinton but Recommends No Criminal Action
July 6, 2016
Although an FBI investigation concluded that Hillary Clinton's use of a separate email system during her tenure as Secretary of State may have violated federal law, Director James B. Comey recommended no criminal prosecution. Considered in light of the bureau's actions in similar cases in the past, Comey explained, the facts in the Clinton case do not warrant the filing of criminal charges.
Learning Something CRM-ish From Brexit
July 6, 2016
This summer has started out to be anything but a somnolent day at the beach. The Brexit vote for the UK to leave the EU is enough to disturb your slumber. To be frank, it appears we are at one of those major historical transition points that might happen a few times in any of our lives. Without stirring up a hornet's nest, I would like to discuss CRM in all of this.
What If We've Got Big Data and Analytics All Wrong?
July 4, 2016
Every once in a while I run into a little company that comes at an existing market as if the folks already in it are idiots -- and sometimes they are right. Here's the thing: What often happens is a company breaks out in a segment, and everyone groups around that company's ideas and emulates them. Few initially stand up and say, "Wait a minute -- what if they're wrong?"
Clinton Issues Clarion Call to Boost Tech in the US
June 30, 2016
Hillary Clinton, the Democratic Party's presumptive presidential candidate, this week unveiled a technology and innovation agenda that calls for a broader commitment to improving computer science and STEM education, expansion of broadband Internet to the entire United States, and deployment of 5G wireless networks. Clinton's plan calls for advancing high-tech training in American schools.
The 4 Fundamental Attributes of Customer Loyalty, Part 1
June 29, 2016
As I see it, there are four basic capabilities, or attributes, needed to build better customer loyalty. I learned about them from two McKinsey researchers. Those attributes, according to David C. Edelman and Marc Singer -- and I agree -- are the following: automation, proactive personalization, contextual interaction and journey mapping.
Pichai Account Trespassers Claim Their Hacking Heart's in the Right Place
June 29, 2016
Hackers late Sunday broke into CEO Sundar Pichai's Quora account and through it accessed his Twitter followers, according to reports. The group taking credit for the breach, OurMine Security, previously hit other prominent high-tech figures, including Facebook CEO Mark Zuckerberg, Spotify CEO Daniel Elk, Amazon CTO Werner Vogels and former Twitter CEO Dick Costolo.
Microsoft Makes It Easier to Say No to Windows 10
June 28, 2016
Microsoft on Tuesday announced a new Windows 10 upgrade policy -- weeks after losing a $10,000 case in a small claims court. The owner of TG Travel Group in Sausalito, California, last month won a final judgment after she alleged that her computer was upgraded to the new operating system without prior authorization, according to court documents.
Salesforce VP Lynne Zaledonis: Intelligence Is the Next Generation of CRM
June 28, 2016
Salesforce VP Lynne Zaledonis drives product marketing and sales enablement for Sales Cloud. In order to succeed in the age of the customer, companies need to understand that the new cloud, mobile and social world we find ourselves in "has produced trillions of pieces of customer data, and it's totally changed how we engage with our customers, and how they engage with us," Zaledonis said.
Volkswagen Aims to Clear the Air With $15B US Settlement
June 28, 2016
Volkswagen on Tuesday announced that it has reached an agreement to settle claims arising from the emissions scandal that has plagued the company since its discovery two years ago. The company has agreed to set up a $10 billion funding pool to buy back or terminate leases of diesel vehicles sold in the United States. Volkswagen had used software to cheat on emissions tests.
Senate Falls Short on Expansion of FBI Surveillance Authority
June 27, 2016
The United States Senate last week rejected a Republican-backed amendment that would have given the FBI expanded authority to access the browser histories and other electronic records of targets of terrorism and other national security investigations without first obtaining a warrant. The Senate voted 58-38 for the amendment, cosponsored by Sens. Richard Burr and John McCain.
Verizon's Mission of Self-Destruction
June 27, 2016
Customers and investors increasingly are wondering why Verizon and Verizon Wireless are hurting themselves with their actions. For starters, Verizon decided to battle its own striking workers on the public stage. That battle shed lots of bad blood, and it will be tough to close those wounds. Many companies experience strikes, but most are settled quickly and quietly.
Gun Control and Learning to Make Data-Driven Decisions
June 27, 2016
We live in an unprecedented age of information and computing power -- yet whether publicly or privately, we still make decisions largely on how we feel rather than based on hard information. With this massive influx of data and computing power, when it comes to issues like global warming or gun control, we are more likely to decide based on how we feel rather than figuring out the facts.
Social's Turning Point
June 24, 2016
Microsoft's acquisition of LinkedIn for more than $26 billion has created quite a stir -- at least in my world. The deal can boast a number of superlatives: the largest sale of a consumer Internet company in history; the largest sale of an enterprise software/cloud company in history; the third-largest sale of a technology company since 2001; and the largest Microsoft acquisition ever.
C-SPAN Resorts to Social Media to Cover Gun Control Sit-In
June 23, 2016
C-SPAN cameras in the U.S. House of Representatives were shut off Wednesday morning during a sit-in over gun control legislation, but the cable network soon began broadcasting social media streams from legislators taking part in the event. House Democrats, led by Rep. John Lewis, D-Ga., had refused to stop their protest, which demanded a vote on gun control.
Study: Third-Party Apps Pose Risks for Enterprises
June 23, 2016
Since mobile computing put an end to the good old days when IT departments had absolute control over software deployed in the enterprise, there's been a rise in employees' use of third-party applications -- a rise that poses security risks to corporate environments. That is one of the findings in a report CloudLock released last week.
Rethinking the Customer Journey Map
June 22, 2016
If you talk to marketers for any amount of time about what they do, you are bound to hear the term "customer journey" at some point. The go-to exercise for marketers looking to up their lead generation games today is "journey mapping," the exercise by which you try to understand how a potential buyer navigates through content and other offers on the way to a closed deal.
Gadget Ogling: Pliable Phones, Clever Kicks, and Sumptuous Speakers
June 21, 2016
Lenovo has peeled back the curtain on a smartphone that you can wrap around your wrist, sporting a full-color screen. The "CPlus," as Lenovo calls the prototype, runs Android and has a 4.26-inch display. It will be available in 12 colors if and when it goes on sale. It's clear bendable smartphones will be a viable consumer product in the near future.
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Code42
Would you drive a Tesla?
I already do, and I love it!
Yes -- if the price were lower.
No -- I wouldn't trust its Autopilot.
I'd drive an electric car but not a Tesla.
I'm not yet sold on electric vehicles.