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3D Printing: Innovation's New Lifeblood
January 27, 2016
To many, 3D printing is little more than a toy. A toy that mostly prints toys. To others, it's a prototyping tool good for a hands-on feel of a manifested idea but not much more. Yet for a select few, 3D printing is the heart of innovation, and each new iteration is pumping the future's lifeblood. Here are some of the innovations 3D printing is bringing to life.
iPhone Sales Could Be Slowing
January 26, 2016
In the runup to the release of Apple's Q1 2016 earnings report Tuesday, one of the big unanswered questions was whether the iPhone could maintain its sales momentum. Q1 2015 iPhone sales hit a record 74.5 million units, and it's possible the latest quarter's shipments may not equal -- let alone exceed -- that mark. IDC has forecast of slowing sales industrywide for 2016.
Gadget Ogling: Super Strollers, Posture Prodders, and Portable Projectors
January 26, 2016
Regular readers will know that I am not a parent, so you might wonder why I'm including a self-propelling stroller in this week's cavalcade of riches. The answer is elementary: It's a smashing idea. Granted, it's maybe because I don't have a child that I think as much. Aside from pushing itself along the sidewalk, the Smartbe Intelligent Stroller can warm bottles, charge devices and play music.
The Top 20 CRM Blogs of 2015, Part 2: The Top 10
January 25, 2016
Almost a decade ago, the first edition of this list was tough to compile. There simply weren't that many CRM blogs that were consistent (we set the annual minimum number of posts at eight), vendor-agnostic and -- most important of all -- high quality. That number has increased over the years, but one interesting phenomenon has been that the people at the top have held onto their spots.
Samsung Rolls Out Stylish Gear S2 Classic Smartwatches
January 25, 2016
Samsung on Monday began a global rollout of the latest versions of its Gear S2 Classic smartwatch, hitting China first. There are two models in the Gear S2 Classic New Edition line -- one with 18K rose gold plating and the other with a platinum finish. They have ivory and black genuine leather bands, respectively. The watches' new faces feature characters from the Peanuts comic strip.
Panel: Time Is Running Out to Address Killer Robot Threat
January 25, 2016
The rise of autonomous war machines is outpacing policies and technological countermeasures, weapons and robotics experts warned last week at the World Economic Forum. Autonomous weaponry potentially is a $20 billion industry that has taken root in 40 countries, said BAE Systems Chairman Roger Carr. He was one of four panelists at the session titled "What If: Robots Go to War?"
How Trump Wins: Master Manipulator, Meet Analytics
January 25, 2016
Given President Obama's success in the last two elections, I was convinced that we would see a major emphasis on the use of analytics in this election season. It seemed that Clinton, in particular, would have been drawn to it after Obama used it to defeat her in the 2008 primaries. Although some of the PACs have embraced analytics, I haven't seen a similar effort on the part of any candidate.
Android Is Download King, but iOS Reigns Over Revenues
January 23, 2016
Worldwide downloads of Android apps in 2015 were double those for iOS, but revenues from iOS apps were nearly twice those of Android, according to an App Annie report released this week. First-time device owners in emerging markets drove the huge increase in Android downloads, researchers found. "This growth opens up avenues for publishers to create new markets," the report says.
Apple Stats Reflect Slow Slog Toward Diversification
January 22, 2016
Apple this week released a diversity report showing that initiatives to broaden the makeup of its U.S. workforce haven't been as successful as CEO Tim Cook suggested last year. The EEO-1 report filed with the federal government covers Apple's 2015 hires in the United States. Its numbers vary widely from the diversity numbers the company revealed in August.
Microsoft Cloud Rains Free Services on Nonprofits
January 21, 2016
CEO Satya Nadella on Tuesday took the occasion of the World Economic Forum in Davos, Switzerland, to announce that Microsoft plans to donate US$1 billion worth of cloud services to serve nonprofits and university researchers over the next three years. The company's recently formed Microsoft Philanthropies unit will manage the contribution as part of a three-part effort.
The Year of Connected and Self-Driving Cars
January 21, 2016
Connected cars and self-driving cars are two of the hottest and fastest-growing segments in the marketplace today. However, they are often confused. Connected cars are here today. Self-driving cars are not yet, but they are coming. They both mean advancements in automotive. They both use wireless networks, wireless technology, satellite technology, ground-based sensors and more.
Child Laborers Mine for Cobalt Used in Tech Gadgets
January 20, 2016
Amnesty International and African Resources Watch on Tuesday issued a report alleging that the supply chains of major electronics companies -- including Apple, Sony and Samsung -- included cobalt mined by child laborers in Africa. The companies have failed to make basic checks to halt the practice, the report claims. The report traces the harvesting and sale of cobalt in the poverty-stricken DRC.
Cloud Research
January 20, 2016
Last year, uber-analyst Esteban Kolsky and I did a research project to better understand cloud computing's uptake and related issues, and last week Financial Force, our sponsor, made the results public. The findings are interesting to me because they reveal a more or less typical adoption cycle for cloud, by which I mean that some of the downstream effects are only gradually becoming apparent.
Cook Slams Door on Backdoor Discussions
January 19, 2016
Privacy advocates from around the globe have taken heart from reports that Apple CEO Tim Cook pushed hard against the Obama administration's efforts to reach a compromise on encryption during a recent Silicon Valley meeting. Cook reportedly lashed out at administration officials who were calling for a way to grant law enforcement officials limited, backdoor access to computer systems.
Gadget Ogling: Baring Souls, Soaking Up Sound, and Tracking Babes
January 19, 2016
As time advances, more responsibilities seep into our lives. We get wrapped up in our own worlds, and don't necessarily make enough time to spend with the friends and family members who've been important parts of our worlds for decades. Concepter's Soul time tracker seeks to make us more conscious of the time we spend with those who matter most to us.
What the PC Industry Could Learn From the NRA
January 18, 2016
One of the fascinating things about the NRA is that buyers of guns think the organization represents them, when in fact its mission is to represent gun sellers -- not gun buyers -- and certainly never gun buyers against gun sellers. Guns for consumers largely have been banned in most of the world, with the exception of the U.S., which uniquely has the NRA.
Foursquare Shifts Gears
January 16, 2016
Foursquare cofounder Dennis Crowley has assumed a new executive role, and the company has raised $45 million in a new round of funding led by Union Square Ventures. Crowley has moved from his perch as CEO into the newly created position of executive chairman, which will let him focus on developing new products. Jeff Glueck, who served as COO for the past year, has taken the CEO helm.
The Top 20 CRM Blogs of 2015: Part 1
January 15, 2016
What makes a great CRM blog? Generally, the same things that make a great CRM implementation: good planning, thoughtful responses to a changing market, consistent posting (the "adoption" part of blogging), the right technology, and people with the right personality. It's the classic "people, processes and technology" trilogy, really. The blogs that made our annual list of the best blogs and bloggers are one in a million.
Cisco Aims to Pin Down Shadow IT
January 15, 2016
Cisco has unveiled Cloud Consumption as a Service to help enterprises discover and continually monitor public cloud use -- aka "shadow IT" -- across their systems. Shadow IT systems in an enterprise or organization expose it to security risks and hidden costs, and may give rise to compliance issues. Organizations are using up to 20 times more cloud services than IT is aware of, according to Cisco.
Google's Self-Driving Cars Still Need Human Touch
January 14, 2016
Google's self-driving cars showed major safety improvements over the past year -- but there were dozens of incidents when test drivers had to intervene, the company said in a report recently filed with California regulators. There were 272 so-called immediate manual control disengagements due to a failure of the autonomous car technology, between September 2014 and November 2015, Google reported.
Vendor of the Future
January 13, 2016
I spent part of last week listening to presentations about the customer of the future, and of course it made me think. As usual, I didn't think in a straight line. As you've heard from me before, customers are still the human beings that walked out of the ice age 10,000 years ago or even the Cro-Magnons of 35,000 years ago. It takes geologic time to observe changes in a species.
EFF Urges Revival of Human Rights Case Against Cisco
January 13, 2016
The Electronic Frontier Foundation on Monday pressed to revive a lawsuit against Cisco Systems for violating human rights in China, in a brief filed with a U.S. Court of Appeals. Members of Falun Gong, a religious group persecuted in China, originally filed the lawsuit in 2011, but a federal district court in California dismissed it in 2014. The federal appeals court now is considering a challenge to that dismissal.
The Cloud Complexity Challenge
January 12, 2016
Growing acceptance of cloud computing quickly is becoming a double-edged sword for the leading players in the SaaS, PaaS and IaaS marketplaces. As a broader set of customers adopts cloud-first strategies, even the biggest cloud players are being challenged to scale their operations to keep pace with escalating customer demands without becoming too complex.
Legere Steps Back After Hurling F-Word at EFF
January 12, 2016
John Legere, T-Mobile's loquacious CEO, has apologized to the Electronic Frontier Foundation for what he described as a "color commentary" that drew sharp criticism. "I am a vocal, animated and sometimes foul mouthed CEO," Legere wrote in a blog post. "I don't filter myself and you know that no one at T-Mobile filters me either." Legere offered a mea culpa for "offending EFF and its supporters."
Behind the Scenes at CES
January 11, 2016
CES surprised me again this year. For a show that comes too early in the year for most buyers and companies, it still stood out as having some truly amazing things. It will be remembered for showcasing the birth of personal flight vehicles, along with a Tesla-beating car, and Ford showing how it could do what Apple couldn't. I'll fill you in on some of the back stories at CES.
Gadget Ogling: Fitbit's Smartwatch, Super Home Movies, and Flying Machines
January 9, 2016
Fitbit found great success this past holiday season, and it's keeping up the momentum with its first smartwatch. The Fitbit Blaze includes a continuous heart-rate monitor, a connected GPS, and a multisport mode with a feature that recognizes the type of workout or sport and tracks it appropriately. Still, the Blaze stands out almost more for what it doesn't do.
Uber Settles With New York AG After 'Playing God' With Data
January 8, 2016
New York Attorney General Eric Schneiderman on Thursday announced a deal that would require Uber to encrypt geolocation information about its riders, as well as enhance its data security practices. The AG opened an investigation into Uber in 2014, in response to allegations that the service had tracked riders and displayed their locations in an aerial format, known internally as the "God View."
Analyst Briefings at CES: One Shot Is Not Enough
January 7, 2016
Why do so many companies fail at industry analyst relations? Since the best answer might come from an industry analyst, I'll share a few thoughts with you. I'll also share some secrets for building a successful long-term technology analyst program. Hint: It's about being on the growth side of the wave. This is a good week to address this issue, since CES 2016 is taking place in Las Vegas.
China Levels Antitrust Allegations Against Microsoft
January 6, 2016
China's State Administration for Industry and Commerce on Tuesday launched the latest in a series of investigations against Microsoft for possible violations of the country's antimonopoly law. Back in July 2014, about 100 SAIC officials burst into four Microsoft offices in various parts of China and copied contracts and records, downloaded data from company servers, and questioned executives.
Loyalty and Engagement
January 6, 2016
I've been trying to analyze modern rewards programs and customer loyalty recently for a project. It's a complex issue and so it is tricky to tease apart -- nothing like trying to defuse a bomb, but intellectually challenging for sure. At the heart of the issue is a body of research that says rewards, as currently configured, don't work in the ways we want.
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What is your reaction to the rumored
4-inch iPhone?
I'm in -- I'd love to have a smaller iPhone.
I prefer a larger iPhone, but it's good to have more options.
I expect innovation from Apple -- seems it's running out of ideas.
I'm not interested in an iPhone of any size.
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