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Social's Turning Point
June 24, 2016
Microsoft's acquisition of LinkedIn for more than $26 billion has created quite a stir -- at least in my world. The deal can boast a number of superlatives: the largest sale of a consumer Internet company in history; the largest sale of an enterprise software/cloud company in history; the third-largest sale of a technology company since 2001; and the largest Microsoft acquisition ever.
C-SPAN Resorts to Social Media to Cover Gun Control Sit-In
June 23, 2016
C-SPAN cameras in the U.S. House of Representatives were shut off Wednesday morning during a sit-in over gun control legislation, but the cable network soon began broadcasting social media streams from legislators taking part in the event. House Democrats, led by Rep. John Lewis, D-Ga., had refused to stop their protest, which demanded a vote on gun control.
Study: Third-Party Apps Pose Risks for Enterprises
June 23, 2016
Since mobile computing put an end to the good old days when IT departments had absolute control over software deployed in the enterprise, there's been a rise in employees' use of third-party applications -- a rise that poses security risks to corporate environments. That is one of the findings in a report CloudLock released last week.
Rethinking the Customer Journey Map
June 22, 2016
If you talk to marketers for any amount of time about what they do, you are bound to hear the term "customer journey" at some point. The go-to exercise for marketers looking to up their lead generation games today is "journey mapping," the exercise by which you try to understand how a potential buyer navigates through content and other offers on the way to a closed deal.
Gadget Ogling: Pliable Phones, Clever Kicks, and Sumptuous Speakers
June 21, 2016
Lenovo has peeled back the curtain on a smartphone that you can wrap around your wrist, sporting a full-color screen. The "CPlus," as Lenovo calls the prototype, runs Android and has a 4.26-inch display. It will be available in 12 colors if and when it goes on sale. It's clear bendable smartphones will be a viable consumer product in the near future.
Microsoft Sees Fertile Ground in Cannabis Compliance
June 21, 2016
Microsoft has entered a partnership with Kind Financial to create an entity that will obtain government contracts to track seed-to-sale compliance in the legalized marijuana business. The new entity, Kind Government Solutions, will provide state, county and local municipalities with tracking information on marijuana sales to keep them in compliance with government regulations.
Apple Won't Put Its Money Where Trump's Mouth Is
June 21, 2016
Apple reportedly has declined to sponsor the Republican National Convention in Cleveland next month amid increasing concerns over the rhetoric coming from presumptive nominee Donald Trump. The company notified RNC officials that it would withdraw its support from the July convention after Trump made a number of highly charged statements targeting minority and religious groups.
Oracle VP Des Cahill: Get in Tune With Your Customer
June 20, 2016
Oracle Vice President Des Cahill is the company's head CX evangelist. An expert in B2B software and marketing, Cahill has spent most of his career in Silicon Valley, helping companies develop, refine and tell their stories. One of the main CRM challenges businesses face today is adjusting to the era of the empowered consumer, suggested Cahill.
How Private Is iOS 10?
June 20, 2016
Almost lost among the deluge of new features in the upcoming version of iOS Apple touted last week was the company's announcement about privacy. "All this great work in iOS 10 would be meaningless to us if it came at the expense of your privacy," Craig Federighi, Apple's senior vice president for software engineering, told attendees at the company's Worldwide Developers Conference in San Francisco.
AI for President
June 20, 2016
Andy Rubin, Android's daddy, last week made some interesting comments about quantum computing and artificial intelligence. The part I agree with is it won't be long until most things we have are connected to an intelligent machine. However, when referring to something that will be far smarter than we are, the use of the term "artificial" would not just be inaccurate -- it would be rude.
Salesforce's TrailheaDX
June 17, 2016
Salesforce held TrailheaDX last week -- its first event just for software developers. It previously relied on special sessions at events such as Dreamforce to educate developers, but its declared intention to train up to 100 million of them in its Lightning development environment dictated taking additional action. Anyone should be able to learn development skills, Salesforce contends.
Redefining the Vendor-Customer Relationship in the IoT
June 17, 2016
The advent of a brave new world of connected products and services in the Internet of Things is forcing organizations of all sizes across nearly every industry to reconsider how they will interact with their customers in the future. As a consequence, a growing number of companies are thinking about how they have to redefine their businesses to better serve their customers going forward.
WatchOS 3 Offers New Hope for Smartwatch Category
June 16, 2016
Apple finally responded to concerns that were threatening to scuttle its once-promising wearables category. Its introduction of watchOS 3 at this week's WWDC has drawn high praise. The Apple Watch represented the company's attempt to marry the ultimate Dick Tracy smart gadget with the genius of the iPhone, but it fell short. Instead of a convenience, it was far too slow and complicated.
Feds Seek to Cut Software Costs and Expand Licenses
June 16, 2016
Software vendors who sell their wares to the U.S. government soon will face a significantly different marketing environment in terms of how federal agencies acquire the programs and technologies that keep IT systems going. Federal agencies spent nearly $9 billion in 2015 on software, and the OMB has directed them to adopt practices that will simplify and streamline software acquisition.
Facebook Tackles Suicide Prevention Worldwide
June 16, 2016
Facebook plans to roll out its suicide prevention tools and resources around the world. Already available in the U.S., the resources are designed to help members who may be thinking about committing suicide or otherwise hurting themselves, as well as family and friends who are concerned about their loved ones' well being. The tools are available in the local languages where members are based.
Rubin Sees AI Quantum Computer Running the Show
June 15, 2016
Just one quantum computer running artificial intelligence algorithms would be capable of connecting pretty much all the devices on the planet, Android creator Andy Rubin said Tuesday. Rubin, who also launched Google's efforts in robotics, is now CEO of Playground, which together with Redpoint Ventures has invested in an unnamed startup working on quantum computing.
FCC Wins Huge Net Neutrality Victory Over Big Telecom
June 14, 2016
An appellate court on Tuesday handed a major victory to the FCC by upholding the Open Internet Order, which ensures equal access to the Internet. By a 2-1 vote, the U.S. Court of Appeals upheld the FCC's right to impose Net neutrality rules that essentially prevent big telecom and broadband companies from slowing down, speeding up, or blocking service.
Fiery Ex-NASA Chief Unveils Neuro-Computing Firm
June 13, 2016
Former NASA administrator Dan Goldin last week introduced a 10-year-old startup to the public. Backed by $100 million in private funding, KnuEdge is working to develop breakthrough technologies in voice biometrics and neural computing. KnuEdge launched two new products upon its emergence from stealth mode. KnuVerse offers military-grade voice recognition and authentication technology.
Can Huawei Overtake Apple and Samsung?
June 13, 2016
Huawei says it is working hard to overtake Apple's iPhone and Samsung's Galaxy line in the worldwide smartphone market. If you were to ask anyone over the last eight years if that were possible, you would have heard a resounding "no." The marketplace is changing, though, and anything is now possible. Today Apple, Google and Samsung are enormous, but the rate of smartphone growth has slowed.
Google and the Birth of the People-Delivery Drone
June 13, 2016
Larry Page is rumored to be building a flying car, apparently dropping a whopping $100M into the effort. Surprisingly, this actually makes more sense to me than a self-driving car does, because it potentially solves two problems at once: You won't have to fly the thing yourself; and it eliminates the need for roads for those who commute to work. Roads could be just for moving heavy stuff.
The Marginal Customer
June 10, 2016
I start a lot of client engagements with a simple question: Who's the customer? It's amazing the answers that I get. Some people know the customer's demographic and business or personal needs, and they focus on those things. Others don't even grasp the difference between a customer and a consumer. You might expect this if you are working in the B2C rather than B2B space.
Yahoo to Have Giant Patent Garage Sale
June 9, 2016
Yahoo reportedly has notified potential buyers that it plans to auction off about 3,000 patents and will be accepting bids until mid-June. The intellectual property for sale includes patents for its original search technology. The patents "cover strategic areas such as search, e-commerce and online advertising," said Andreas Scherer, managing partner at Salto Partners.
Larry Page May Be Blazing a Trail for Self-Flying Cars
June 9, 2016
Google cofounder Larry Page reportedly is working with two Silicon Valley startups to develop a flying car. One is Zee.Aero, which Page personally has funded since its launch in 2010, when it set up shop next to Google's headquarters in Mountain View, California. The firm reportedly has filed a patent application for a small, all-electric vehicle that could take off and land vertically.
Uber Tosses Its Drivers a Few Bones
June 8, 2016
Facing growing pressure from labor unions and regulators across the U.S. and key overseas markets, Uber on Monday introduced a series of new apps and benefits for its core group of drivers. The goal is to make their working hours more productive and profitable. Among the new apps are Driver Destinations, which lets drivers restrict ride requests to their current routes.
SugarCRM CTO Clint Oram: Make Every Customer Experience Extraordinary
June 8, 2016
SugarCRM cofounder Clint Oram is one of the original architects and developers of the Sugar application. As the company's CTO, he currently leads SugarCRM's corporate development strategy and alliances teams. The biggest CRM challenge right now is that "technology is changing the way customers work with companies," Oram said. "Technology has driven speed and relevancy expectations through the roof."
Supreme Court Snubs Google's AdWords Appeal
June 7, 2016
The U.S. Supreme Court has declined to hear Google's appeal of a lower court ruling in a suit alleging the company used deceptive practices in the sale and placement of advertising through its AdWords program between 2004 and 2008. Google, a unit of Alphabet, sought to overturn the 9th U.S. Circuit Court of Appeals September 2015 ruling that the lawsuit could go forward as a class action case.
Creating the Right Business Culture for Success
June 6, 2016
In an era when technology is changing the ways people conduct every aspect of their lives, it's not a surprise that business leaders have come to depend on it as the lever that will elevate their sales and marketing performance to the next level. Productivity has increased because of technology, and the implementation of technological tools has had a direct effect on sales effectiveness.
Yahoo Publishes NSLs Following Freedom Act Reforms
June 6, 2016
Yahoo last week published the text of three National Security Letters it received from the FBI in 2013. The letters demand the names, addresses, length of service, and electronic communications transactional records -- existing transaction and activity logs and all email header information -- of the targets. However, they do not ask for any content -- either the subject lines or bodies of emails.
Windows Holographic: Changing Our Perception of the World
June 6, 2016
There were a lot of interesting announcements last week, ranging from cool new devices to what was basically an Amazon Echo on wheels from Asus. Such is the nature of Computex -- arguably one of the most powerful technology shows in the world. However, one of the most fascinating was Windows Holographic, which goes far beyond Hololens to redefine the world as we perceive it.
Loyalty Failures
June 3, 2016
Software vendors and their business customers have tried many things to increase customer loyalty, but they have been disappointed more often than not. Rewards, delight, and daily deals were good ideas to help spur customer loyalty. Unfortunately, they weren't enough to move the loyalty needle in today's highly competitive markets. That's because rewards programs often reward the wrong thing.
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Live streaming video...
is the next big thing.
is a passing fad.
will dramatically improve citizen journalism.
will feed a lot more disturbing imagery to the Web.
doesn't interest me.