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Microsoft Tightens Screws on Terrorists Posting Online
May 23, 2016
Microsoft last week announced plans to crack down on terrorist content, perhaps in response to the Obama administration's intense effort to get Silicon Valley's help in preventing organizations like ISIS from using social media as a recruiting and fundraising tool. Microsoft has amended its terms of use to prohibit the posting of terrorist content on its various platforms.
Using the Scientific Method to Pick the Best US President
May 23, 2016
I've been thinking a lot this week about what it takes to select a strong CEO and being annoyed by robocalls from the different campaigns. On one such call, when asked what I'd do if given the choice between Clinton and Trump, my response was "move to Canada." That apparently wasn't what they were looking for. Boards often have to select from a very small pool of CEO candidates, and they don't get the "move to Canada" option.
Google Patents Tech to Limit Injuries in Vehicle-Pedestrian Accidents
May 20, 2016
The United States Patent and Trademark Office earlier this week granted Google a patent for "Adhesive Vehicle Front End For Mitigation of Secondary Pedestrian Impact." The patent application, filed a year and a half ago, credits Google employees Alex Khaykin and Daniel Lynn Larner as the inventors of the new technology. This latest patent grant is for "a system for protecting a colliding object from a secondary impact."
Google Challenges Right to Be Forgotten in French High Court
May 20, 2016
Google on Thursday filed an appeal with France's supreme administrative court over an order from a privacy regulator requiring it to scrub certain search results around the world under a law called "the right to be forgotten." The March order from the CNIL requires Google and other search engines to delist the information of Europeans that shows up in searches for their name.
Gadget Ogling: Speedy Tortillas, Racing Robots, and Real-Time 3D
May 20, 2016
Flatev is a pod-based system for instant tortillas in the mold of a Keurig coffee maker. Insert a pod of fresh dough -- you have several choices, all organic -- then adjust settings for type of dough and desired crispiness, and 90 seconds later you'll have a fresh, warm tortilla. There's a heated drawer to keep your tortillas warm while you make as many as you need.
China Subjects Tech Imports to Heavy Security Scrutiny
May 19, 2016
China reportedly is investigating the encryption and data storage features of technology products sold there by large foreign companies such as Apple to determine whether the products pose a security threat. A committee associated with the Cyberspace Administration of China reportedly is conducting reviews that include interviews of company executives and other employees.
Selling Imagination in the IoT Era
May 19, 2016
If you love studying technology trends and imagining what they will do for your business, it's easy to lose sight of the fact that you have a vision of how things will be, while many of those you need to partner with to achieve that vision still are trying to master the reality of today. Congratulations -- you have a combination of curiosity, prescience and nerdiness that will serve you well.
Zuckerberg Aims to Smooth Conservatives' Ruffled Feathers
May 18, 2016
Facebook CEO Mark Zuckerberg invited a group of 15 media executives and right-leaning pundits, including talk show host Glenn Beck, to meet with him Wednesday to discuss accusations that the social media network biased it's trending news topics to omit conservative viewpoints. In addition to Beck, Zuckerberg extended invitations to Arthur Brooks, president of the AEI; Dana Perino, Fox News co-host; and others.
Marketing and Loyalty
May 17, 2016
The CRM industry is shining a bright light on digital marketing, and it is a sign of how early we are in the digital marketing boom that few vendors are championing the idea of using marketing in any way other than for driving sales. Based on recent events by Oracle and Salesforce, it appears that the focus on driving more sales makes perfect sense for organizations just getting their feet wet.
Privacy Concerns Curb Online Commerce, Communication
May 17, 2016
Concern about online security and privacy are leading Americans to curtail online activity, the NTIA reported last week. More than 41,000 households with at least one Internet user in July responded to several privacy and security questions the U.S. Census Bureau posed for the NTIA. Eighty-four percent of those households named at least one online privacy and security concern.
What SMBs Want From IT Services
May 16, 2016
When small businesses choose an IT and support service provider, the two most important considerations are the provider's ability to include all of the company's devices and provide a comprehensive IT service plan. More than half of small businesses that use professional IT services use two or more services. However, small businesses may have to rely on multiple vendors to address their IT needs.
Could the Next Disruptive Consumer Product Be a Flip Phone?
May 16, 2016
Smartphones appear to be losing their luster, and the king of smartphones -- Apple -- clearly is not having a good year. Suddenly, I'm hearing that there is an upswing in flip phones, making this feel a bit like a Game of Thrones episode, when a believed-dead king returns to seize the throne by surprise. Clearly, the market is looking for the next big thing.
The Why of Customers
May 13, 2016
SAS Institute introduced SAS Customer Intelligence 360 at its recent Global Forum meeting. Intelligence 360 has some good ideas baked in, though some of the messaging I heard wasn't up to the level of the product or at least its intention. I suspect that will come, and it's an easy fix. The product set is divided into two major components, Discover and Engage.
The Emergence of Managed IoT Services
May 13, 2016
With every market forecast predicting rapid growth of the overall Internet of Things, industry and investor focus shifts to specific market segments that will experience the quickest adoption. While most of the attention is on applications and technologies, managed IoT services will be one of the biggest market opportunities. One challenge to widespread IoT adoption is the lack of skills.
Warehouse Clubs Ignore Customer Relationships at Their Peril
May 13, 2016
Like many, I have a love-hate relationship with warehouse clubs like Costco, Sam's Club and BJ's. I've criticized them several times over the years, but it's worth noting that some of these clubs have been improving. Others not so much. I have some ideas about what these companies are doing right and wrong, and how they can fix things to improve customer relationships, sales and profits.
Google Boots Ads for Predatory Payday Lenders
May 12, 2016
Google on Wednesday announced that it would ban advertising for payday loans in its ad systems. Starting July 13, the company will prohibit ads for payday loans and related products where funds are due within 60 days of the date of issue, as well as ads for loans with an APR of 36 percent, said David Graff, Google's director of global product policy.
Facebook Tampers With Gears of Journalism, Ex-Curators Charge
May 11, 2016
Facebook hired promising journalists in their 20s and early 30s to work on its secretive trending news project but did not treat them -- or journalism -- well, according to a recent report. The curators served as training modules for Facebook's algorithm, they said. They selected trending news, and decided which news sites each chosen topic would link to.
Reddit Tech Forum May Ban Sites That Circumvent Ad Blockers
May 11, 2016
A forum on Reddit, /r/ Technology, on Monday announced it was considering blocking links to websites that require visitors to turn off their ad blockers before viewing content on the site. "It has come to our attention that many websites such as Forbes and Wired are now requiring users to disable ad blockers to view content," said creq, the moderator of the site. "We see this as a security risk."
Bill Gates' Open Letter
May 10, 2016
It has been 40 years since Bill Gates wrote his open letter to the software industry complaining that computer hobbyists were stealing his BASIC program. That was so long ago that Wikipedia has a picture of the source code for "Micro-Soft" BASIC on paper tape. A lot of things have changed since then. In the 1970s when Microsoft was getting started, it was common for people to copy, swap or donate software simply because they could.
Report: Companies in the Dark About Their Open Source Risk Exposure
May 10, 2016
Commercial software is full of security vulnerabilities from unpatched open source components developers use, according to a report Black Duck Software issued last week. Software companies misjudge how much open source code their commercial products contain, according to the report, which is based on an analysis of 200 applications researchers viewed over the previous six months.
Tweet Tracker Spurns US Intelligence Agencies
May 10, 2016
Twitter reportedly has blocked U.S. intelligence agencies from accessing information from Dataminr, a firm that tracks tweets in real time to provide actionable information for financial, media, security and other types of institutional clients. The block suggests Twitter is unwilling to cooperate with government agencies on intelligence gathering. Twitter owns a 5 percent stake in Dataminr.
The Interesting Dell + EMC Stories You Haven't Heard
May 9, 2016
I spent last week at EMC World talking to customers and both Dell and EMC employees, on the lookout for interesting stories that others hadn't picked up. I got a bunch that I think are fascinating -- stories about women in technology, billions of dollars of currently untapped revenue, and why every EMC and Dell sales rep effectively will have a dartboard with Meg Whitman's picture on it.
Adblock Plus to Websites: 'We've Got Your Back'
May 6, 2016
Adblock Plus, which has been in the forefront of online ad blocking, this week announced the beta of Flattr Plus, which promises no less than to revolutionize Web monetization. Users decide how much money they want to have distributed among their favorite sites, and the Flattr Plus algorithm automatically divvies up the proceeds among the sites they engage with the most.
Sliding Revenues
May 4, 2016
Apple's earnings disappointment thudded into view last week in the middle of briefings at Oracle's Modern Marketing Experience conference. It gave me a lot to think about -- especially the difference between a one-time earnings disappointment and something more serious. I have a feeling that Apple is only the most visible instance of the wheels beginning to wobble on the truck of tech.
Gadget Ogling: Digital Doodles, Magnetic Lighting, and Alexa Everywhere
May 4, 2016
Orée's Stylograph pen, which is made of copper, can transmit your scrawls and doodles to an iOS or Android device. It houses an accelerometer and a camera on the tip to capture what you're noting. You can get two days of use from an hour's charge, and if you're away from your smartphone or tablet as you're sketching or writing, you can store the data and transfer it later.
WhatsApp Goes Through Judicial Revolving Door in Brazil
May 3, 2016
A Brazilian court on Tuesday overturned a different court's Monday order that blocked WhatsApp, the messaging site owned by Facebook, amid a criminal investigation into drug trafficking in the state of Sergipe. The earlier judicial demand that WhatsApp provide data considered critical to the investigation came soon after a ramp-up in the level of encryption built into the app.
The Customer Experience Tipping Point
May 2, 2016
Sometimes, it takes something drastic to change a business' behavior. Standard procedures can remain in place long after they've become detrimental, but sometimes it takes a tipping point to drive home the fact that failing to change is the surest way to fail. For example, the Ford Pinto's easily ruptured fuel tank could have been remedied with changes that ranged in price from $11 to $1.
Confusion Reigns Over Wright's 'I Am Satoshi' Claim
May 2, 2016
Five months after being outed -- and subsequently investigated by police and tax authorities -- Craig Steven Wright on Monday stepped forward to claim that he really is the cofounder of bitcoin who operated in secret for years under the name "Satoshi Nakamoto." Wright unveiled himself by penning a lengthy blog post and giving a series of extensive interviews.
Under the Shadow of Steve Jobs: Why Trump May Be Unbeatable
May 2, 2016
One of the frustrating things for me during Steve Jobs' time was that most of the folks who watched Apple go from nearly dead to the most valuable company in the world didn't seem to see anything really unusual. It was more like they were watching a great tennis player and seemingly concluding, "damn, what luck!" However, it requires a particular set of skills to do what Jobs did.
New Facebook Stock Class to Keep Zuckerberg in Driver's Seat
April 29, 2016
Facebook on Wednesday announced its board of directors is proposing a new class of shares that will allow its founder to pursue a number of different initiatives while maintaining long-term control over the company. The news came on the heels of a blockbuster first quarter earnings report. The plan calls for Facebook to offer non-voting Class C capital stock, which will allow CEO Mark Zuckerberg to pursue his long-term vision.
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Google just announced Home, a voice-activated speaker similar to Amazon's Echo. What do you think of these devices?
I have an Echo and I love it.
I have an Echo but rarely use it.
I plan to buy an Echo or Home.
Google's Home will be much better than Echo.
They're expensive novelties.
They're intrusive and creepy.