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Performance Matters: 9 Key Consumer Insights
Charter, TWC Merger Could Be Fine With Feds
May 26, 2015
Charter Communications on Tuesday announced a deal to acquire and merge with Time Warner Cable, and also reaffirmed its commitment to buy Bright House Networks. The $56 billion cash-and-stock acquisition, if regulators give it a nod, will result in a merger of Charter Communications and Time Warner Cable under a new parent company called "New Charter." The deal values TWC at $78.7 billion.
Gadget Ogling: A Mighty Little Amp, a Credit Card-Sized Phone and a Food Tray Keyboard
May 26, 2015
Tinny, terrible laptop speakers may be a relic of the past, but there are still occasions when the built-in audio from your portable computer's speakers or audio jack just doesn't quite cut it. Let's say you're an electronic music luminary traveling the world without the comforts of one's home studio but with an album deadline to meet. You need to hear what's going on. So here's the Apogee Groove.
Making the Most of Micro-Moments in the Customer Journey
May 26, 2015
The mobile advertising race is on. Google has to scramble to stay ahead in the volatile mobile ads market, because it has been losing ground to Facebook, suggested Pace University marketing professor Larry Chiagouris. Google is "valued at a high multiple, based on its current market share, and cannot afford to give away any market share," he noted.
Apple vs. Lenovo: Lenovo's Coming-Out Party
May 25, 2015
If there is one vendor on the planet that has the capability to fight Apple -- on paper, it is Lenovo. Lenovo this week will hold its annual Lenovo Tech World event in China, showcasing the company's new breadth. While it would be easy to position this as the U.S. against China, Lenovo is actually far more of a multinational company, with executives balanced between the U.S. and China.
Spy Agencies Planned to Corrupt Google Play
May 22, 2015
The United States and its leading Western allies, known as the "Five Eyes," reportedly planned to hack into smartphones through their links to Google and Samsung's app stores. They wanted to infect apps with spyware and find ways to send misinformation to targets, according to documents released to the media by National Security Agency whistle-blower Edward Snowden.
Containing the Zombie Malware Outbreak
May 22, 2015
Your computer could be operating as part of a botnet, sending out email spam, stealing confidential information, or furthering the spread of malware at this very moment. Computers can become zombies in many ways, but the most common technique is through a Trojan virus installed via malicious email attachments or drive-by downloads from infected websites.
Order Taker, Meet Undertaker: What Sales Pros Must Do to Survive
May 21, 2015
Within a few years, 1 million B2B sales roles will be eliminated, according to a recent Forrester Research report. That's 20 percent of them gone, thanks to the evolution of technologies like self-service and customers' increasing desire to avoid the hassle of speaking to sales reps. Personally, I think that's a bit overstated -- or rather, a mischaracterization of an ongoing trend.
Americans Hate Surveillance, Love Privacy: Report
May 21, 2015
Americans are deeply troubled by surveillance, data collection and the security of their data that's held by government agencies and private companies. The combined results of two Pew surveys suggest that the vast majority consider it important to be in control of their information. Eighty-eight percent of the respondents didn't want someone to watch or listen to them without their permission.
Smartphones Can't Be Trusted to Run Our Lives
May 21, 2015
There is so much buzz around the smartphone becoming the remote control for our lives. Enough already! While the promise is enticing, there is a dark side to this story that is never talked about. After reading this, see if you are still convinced. Don't get me wrong -- I am as excited as everyone else around the future potential for the smartphone. However, something happened to me last week.
Xactly: From Transaction to Process
May 20, 2015
It is subtle, but in the spring conferences I see a pattern emerging around the importance of process. Admittedly, my analysis in this case is less than scientific, and I have no statistics to support my idea, but I my instinct says a trend toward process is beginning. Two conferences that support my contention include Xactly and Zuora, both of which are taking place this week in San Francisco.
Popcorn Time Offers Smooth-as-Butter Streaming
May 20, 2015
Popcorn Time, known as the "Netflix for Pirates," has introduced a browser-based service that lets users play streaming videos without having to download anything. The videos play on the company's servers. However, the browser-based service does not include a built-in virtual private network, a feature of the downloadable Popcorn Time app. Most of the videos stream in HD.
5 IT Security Implementation Myths
May 19, 2015
There's a common perception that implementing comprehensive IT security to protect against today's sophisticated threats and attacks is a difficult and expensive task, and that the benefits of replacing current solutions (even if highly ineffective) are seldom worthwhile. This mindset has resulted in many businesses dealing with a virtual patchwork of disparate systems.
Researcher's Airplane-Hacking Claims May Not Fly
May 19, 2015
A security researcher who last month bragged he'd hacked into a passenger jet's internal computer systems while in flight appears to have performed the act more than a dozen times over a three-year period. Chris Roberts, founder and CTO of One World Labs, told FBI investigators earlier this year that he'd hacked into the flight systems of commercial passenger aircraft from 15-20 times.
If You Build a Structure, Sales Enablement Will Come
May 18, 2015
There's a lot of devalued sales jargon out there, but the phrase that makes me wince the most is "sales enablement." First, it's misleading -- there are lots of things that equip sales people to close deals, but when people say "sales enablement" they usually mean content, portals, playbooks and on-boarding. That only "enables" part of the sale. Second, most companies are abysmal at managing it.
The Future According to Qualcomm
May 18, 2015
I was at the Qualcomm Internet of Things event in San Francisco last week during what was a major IoT event in the city. What is kind of amazing is the larger event was just a small part of the applications show that used to go on at the same time. This year it is twice the size of that older show. Companies are flocking to this IoT concept like ducks to water.
Google's Driverless Cars to Leave the Nest
May 16, 2015
Google on Friday announced it will begin testing prototypes of its fully autonomous self-driving cars on public roads. The vehicles won't roam too far from their Mountain View, California, home -- but this latest phase of testing could be critical both for cultivating positive consumer perceptions, and influencing future legislation affecting the nascent sector.
Gadget Ogling: A Tracking Camera Drone, a Rockin' Speaker and a Water-Boiling Efficiency Expert
May 16, 2015
Camera drones certainly are growing in popularity -- or further polluting the sky, depending on your perspective. A new model plans to follow your every move, thanks to a tracker on your wrist. After you throw Lily, it will fly up to 50 feet in the air and 100 feet away from you, knowing where you are and keeping its lens focused on whatever you're doing.
Reddit Flaps Gums at Harassers
May 15, 2015
Reddit has announced a new policy prohibiting personal attacks. "We are updating how we apply existing policies to address new types of harassment on Reddit," said company spokesperson Heather Wilson. However, Reddit did not indicate what action it would take against harassers. Instead, it promised a thorough investigation by the company and a response based on the nature of the harassment.
Redesigning Products and Services for the Internet of Things
May 15, 2015
Nearly everyone agrees the Internet of Things will create unprecedented business opportunities that will dramatically change the way almost every industry operates. There is also universal agreement that the IoT will force organizations to rethink the fundamental nature of their products and services. One company that has become a leader in the rapidly evolving IoT market is PTC.
Apple Likely to Pony Up to Settle A123 Poaching Suit
May 14, 2015
Apple reportedly has agreed to settle the lawsuit brought by battery manufacturer A123 Systems, accusing it of poaching engineers who were under non-compete agreements. A123 develops technologies for electric car batteries. News of the rumored settlement has fueled speculation that Apple poached talent from the firm to forward its ambitions to enter the electric vehicle market.
Consumer Group Worries Over Safety of Google's Self-Driving Cars
May 14, 2015
Even though Google's self-driving technology was not at fault in any of 11 minor accidents involving the cars over six years of testing, Consumer Watchdog has raised an alarm over the vehicles' safety, even releasing a video that simulates a serious crash in a tech-failure scenario. The group frequently accuses Google of privacy violations and exerting undue influence on the U.S. government.
AT&T Spreads Rollover Data Cheer to GoPhone
May 14, 2015
AT&T Mobility introduced Rollover Data early this year. The offering is very similar to its successful Rollover Minutes for voice calls, which began a few years ago. The question is, will it be just as successful for data? It looks like the answer is yes, as it is now expanding the perk to GoPhone. GoPhone is an AT&T Mobility prepaid brand, and prepaid is a rapidly growing wireless segment.
Sage and Salesforce Tie Partnership Knot
May 13, 2015
Sage and Salesforce put on a lovefest on Tuesday to announce their partnership, in which Sage has developed Sage Life, a product to enable small companies to connect their customer, accounting, payroll and finance data into one system, accessible from any device, anywhere. It's unclear whether the customer data is held in Salesforce's traditional CRM or if it refers more broadly to ERP data.
Facebook's Instant Articles Raise Troubling Questions
May 13, 2015
Facebook on Tuesday introduced Instant Articles, a feature that lets publishers place their stories directly on its site. Nine major media outlets have signed on so far. The content is optimized for mobile devices, and Instant Articles currently is available only on iOS. Publishers get 100 percent of the revenue from ads they place with their content.

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Does technology create more jobs than it destroys?
Yes - The jobs new technologies create outnumber those lost due to machines replacing humans.
No- Companies fixated on cost-cutting are building workforces of robots and computers instead of people.