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The Year of the Customer: Balancing Service and Efficiency February 09, 2010 
The big question as we move through 2010 may be, "What does the future hold?" But really, the past year will give us a clearer glimpse into the future than any crystal ball possibly could. 2010 is the year of the customer. December 31st, 2009, marked the end of one of the toughest years companies have faced in decades.
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Report: iPad Will Propel Tablets Into Mainstream Use February 08, 2010 
The tablet computer market will see 50 million units shipped in 2014, according to a new In-Stat report -- and if Apple plays its cards right, a significant portion of them could be iPads. In-Stat took several factors into account as it made its calculations, said Jim McGregor, analyst and report author.
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Airlines Set Flight Path for Better Customer Experience February 08, 2010 
The commercial airline business -- ever sensitive to booms ands busts -- is struggling to maintain traffic in the short run while also trying to build a customer base for the future. Rather than compete on price and schedule alone, airlines are moving away from a mass marketing and commodity approach to sales promotion. Instead, a greater focus on customer relations is emerging.
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The 2010 World Order: Lateralized, Trillionized, Infotoxicated ... February 02, 2010 
What are the top trends for the coming year? Miniaturization; lateralization; trillionization; infotoxication; Google-ization; domainization; ghettoization; cybernetization; frugalization; and globalization. Multiple countries, languages and cultures will all dance to one tune in the same boardroom.
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Can WinMo 7 Give Microsoft New Mobile Moxie? January 27, 2010 
Microsoft is readying a push to revitalize its Windows mobile operating system. The company will Windows Mobile 7 at next month's Mobile World Congress in Barcelona, Spain, according to Cnet. Windows Mobile 7 has been billed as a major revamp of Redmond's mobile OS. The source code, which is undergoing a complete rewrite, will reportedly be finalized over the summer in time for a rollout this fall.
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The Golden Age of Marketing January 27, 2010 
One of the reasons that sustainability is such a big issue for all of us is the way the marketplace has shaped up in the last few years. A telltale sign is the initial public offering market. The once-vibrant activity of bringing new companies to the stock markets has shriveled up, and with it you have a graphic description of a relative lack of innovation in the economy.
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CRM and the Hospitality Sector: It's All About Value January 25, 2010 
Major hotel chains have been wooing travelers for years with CRM tools focused mainly on "loyalty" or rewards programs. The CRM programs help hotels and resorts determine which customers patronize the same hospitality brand on a regular basis. However, there is a growing awareness that such programs may not be as valuable to either to the hotel, or to the customer, as once thought.
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Breaking Into the Security Job Market January 25, 2010 
Regardless of the state of the economy, information security remains a top concern for consumers worked up about their information, for businesses seeking to protect that information, and for job-seekers looking for the next big thing. Even during the recession, the demand for information security-related jobs has remained strong.
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Venture Capital Funding Spread Thin in Q4 January 22, 2010 
Venture capitalists invested less money in U.S. startups in the fourth quarter and showed signs of spreading out those fewer dollars among more companies, reflecting continued caution amid uncertainty about the economy. The shaky economy has meant that startups are less likely to find buyers or complete initial public offerings.
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Licensing Contracts: Wellsprings of Found Money January 20, 2010 
C-level executives and IT departments may be pleasantly surprised to find that there's a source of hidden gold that may potentially net your organization much needed licenses and other already-negotiated extras. While there are no guarantees, the chances are good that your organization's existing licensing contracts could net you a windfall.
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Boom Times Ahead for Mobile App Market January 19, 2010 
Consumers will spend $6.2 billion in 2010 at mobile application stores, while related advertising revenue is expected to generate $0.6 billion worldwide, according to new statistics from Gartner. Those numbers are expected to rapidly grow within the next few years, the analyst firm predicted: By 2013, worldwide downloads will surpass $21.6 billion.
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CES 2010: Consumer-Tech Style Meets Business-IT Substance January 19, 2010 
Not surprisingly, most folks see CES as a watershed event for tracking the latest in current, emerging and future consumer electronics trends. So why did I travel to CES 2010 in search of products related to business IT? Pure contrariness is one reply, but let's also toss in the common, if sometimes subtle, linkages between consumer and business IT.
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Dark Clouds - and a Silver Lining - on the Hiring Front January 18, 2010 
Talk to anyone about jobs during a recession, and it isn't likely to be a cheerful discussion. Talk to geeks about IT jobs, and you'll get a small taste of a recent conversation going on across the Linux blogs. A pretty picture it isn't, that's for sure -- at least not across the board.
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E-Commerce Data Security 2010: Learning From 2009's Debacles January 18, 2010 
2009 was the first year since 2005 that the number of data breach incidents recorded
actually dropped. If that makes you feel a little more secure -- there is a counter side. The same site reports on personal records that have been exposed: 220 million records in 2009 as compared with 35 million in 2008.
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Google to China: Tear Down This Wall January 15, 2010 
For lots of U.S. Internet companies, doing business in China is virtually a no-brainer -- the market opens up well over a billion new potential customers. The only downside is the Chinese government's pet peeve regarding public dissent. It sponsors what has to be the biggest censorship operation on the planet.
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PC Sales Make a Q4 Comeback January 14, 2010 
A combination of aging computers and their operating systems, along with reduced hardware prices, contributed to higher worldwide shipments for the leading PC makers in the closing quarter of 2009, according to two industry reports. Worldwide PC shipments increased 15.2 percent for last year's fourth quarter over the same period in 2008, according to the IDC Quarterly PC Tracker Report released Wednesday.
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