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Report: Consumers Will Be Gaga for Mobile Apps by 2012 March 18, 2010 
The global market for mobile phone applications is expected to soar to $17.5 billion by 2012, surpassing the total value of CDs sold, new research forecasts. The revenue from mobile apps is expected to increase at a 62 percent compound annual growth rate from $4.1 billion in 2009 to $17.5 billion in 2012, according to a research report by Chetan Sharma Consulting.
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Strike While the Social CRM Iron Is Hot March 18, 2010 
"If you can't measure it, you can't manage it." If you haven't heard that one multiple times, you aren't really in business. It's a truism -- and part of being a truism is that it's true, for the most part. When a new business strategy emerges, it can temporarily topple truisms -- but soon, they're back and as applicable as ever.
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Facebook Traffic: A Whole Lot of Hustle but Not Much Flow March 17, 2010 
Facebook, thanks to its 400 million status-updating, link-sharing, asparagus-farming, party picture-posting denizens, has risen to the top of the Internet heap once again, surpassing -- at least according to one ranking -- search giant Google in total U.S. visitors for the third time this year.
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Report: News Media Running Out of Time to Find a New Model March 15, 2010 
Fewer than one in five U.S. consumers are willing to pay for access to their favorite news site, according to a report from the Pew Research Center's Project for Excellence in Journalism. Only about one-third of Americans even have a single favorite site, the 2010 State of the News Media report found, though the majority don't roam far: 57 percent use between two and five news Web sites.
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The Empty Promise of Experience Without Engagement March 10, 2010 
I wasn't sure what the reaction would be to last week's column on customer experience.
Maybe I hang around with vendors and other analysts too much, because customer experience is a hot topic among, us and it's generally seen as a good thing. However, judging by last week's mail and some further digging at the Harvard Business Review's Web site, it appears that there are at least two camps with decidedly different views.
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Bringing 3-D Out of the Dark and Into the Living Room March 10, 2010 
"Avatar" may be the box office champ in this or any other galaxy, and the first weekend of ticket sales for "Alice in Wonderland" has certainly put a Cheshire Cat smile on the faces of Walt Disney studio executives. However, all that monetary activity stems from watching those two movies in the plush, dark expanses of a special, 3-D-enabled movie theater.
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The Sometimes-Deadly 'Customer Experience' Strategy March 03, 2010 
Customer experience reared its head in my life this month. My phone service went out, which was not a catastrophe for me because in addition to the landline, I have a cell and a nifty VoIP line that lets me talk through my computer. Parenthetically, I love my VoIP line because, though I live in the Boston area, the VoIP line has a 415 area code, which you may know is San Francisco's.
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News 'Grazers' Increasingly Drifting to Online, Mobile Pastures March 01, 2010 
Online news sites are now the third most-popular source of news for American consumers, behind only local and national television news, according to a new report from the Pew Research Center's Internet & American Life Project and the Project for Excellence in Journalism.
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Smartphone Sales Surge as Dumbphone Demand Dips February 23, 2010 
Global iPhone sales grew in 2009 at the expense of Windows Mobile devices, according to Gartner's worldwide mobile sales report, released Tuesday. The report also showed sales of Android and Research In Motion's Blackberry devices going up year over year. Overall, worldwide mobile phone sales fell 0.9 percent in 2009 from the previous year's levels.
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DBMS Vendors Likely to Get Scrappy in 2010 February 17, 2010 
The database market will see lots of activity during the 2010-2011 timeframe as nearly 60 percent of organizations move to upgrade or expand existing and legacy networks. That statistic comes from new ITIC survey data, which polled 450 organizations worldwide. Not surprisingly, the survey shows that longtime market leaders Oracle, IBM, Microsoft and Sybase will continue to dominate.
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Making the Case for Next-Gen Unix Systems February 16, 2010 
Three big announcements surfaced recently: Oracle said it would continue investing in Sun's Sparc; Intel introduced the Itanium processor 9300 series; and IBM launched its next-generation Power7 microprocessor, along with a quartet of high-performance servers. What was really going on beneath the surface?
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The Trembling Foundations of Financial Risk Management February 15, 2010 
Data management itself has never driven financial institutions to undertake a paradigm shift -- it was the realm of the IT person hidden in the basement. However, in today's climate of mistrust, risk management is an even greater priority, and data management programs are having their time in the sun as the industry realizes that a risk management system is only as good as the data filtering into it.
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Russia Becoming Less Hospitable to Software Pirates February 11, 2010 
One-quarter of Russian software outlets sell bootleg Microsoft programs, the company said earlier this week as it published the results of a survey intended to elbow authorities into taking more action. Russia is a notoriously lucrative market for unlicensed software, movies and music -- a persistent issue in Moscow's stalled accession to the World Trade Organization.
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The Year of the Customer: Balancing Service and Efficiency February 09, 2010 
The big question as we move through 2010 may be, "What does the future hold?" But really, the past year will give us a clearer glimpse into the future than any crystal ball possibly could. 2010 is the year of the customer. December 31st, 2009, marked the end of one of the toughest years companies have faced in decades.
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Report: iPad Will Propel Tablets Into Mainstream Use February 08, 2010 
The tablet computer market will see 50 million units shipped in 2014, according to a new In-Stat report -- and if Apple plays its cards right, a significant portion of them could be iPads. In-Stat took several factors into account as it made its calculations, said Jim McGregor, analyst and report author.
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Airlines Set Flight Path for Better Customer Experience February 08, 2010 
The commercial airline business -- ever sensitive to booms ands busts -- is struggling to maintain traffic in the short run while also trying to build a customer base for the future. Rather than compete on price and schedule alone, airlines are moving away from a mass marketing and commodity approach to sales promotion. Instead, a greater focus on customer relations is emerging.
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