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ECommerceTimes.com
It's the Customer Experience
May 5, 2015
Bill Clinton won the presidency with the mantra, "It's the economy, stupid," and I think CRM could borrow heavily from that pithy bit of logic. If you can check your preconceptions at the door and actually perceive the information in front of you, there's no telling what you can figure out. Such is the case with the tired phrase "customer experience."
Facebook Responds to Critics by Unlocking Internet.org
May 4, 2015
Net neutrality and Facebook's Internet.org initiative can and must coexist, insists CEO Mark Zuckerberg. Facebook on Monday announced that it will expand Internet.org to ensure that it doesn't conflict with the principles of a free and open Internet. CEO Mark Zuckerberg responded to criticisms of Internet.org and outlined plans to make the free service even more open.
Apple, IBM Bring Tech to the Rescue for Japan's Seniors
May 4, 2015
Apple and IBM last week announced an initiative with Japan Post Group to provide seniors in Japan with iPads preloaded with apps and analytics designed to improve their quality of life. Japan Post Group will launch a pilot service later this year and gradually expand it to cover 4-5 million customers by 2020. This is one of several undertakings to deal with aging in Japan.
Holy Crap: Microsoft Is Building Tomorrowland!
May 4, 2015
One of the movies I'm really looking forward to this month is Disney's Tomorrowland. My first real job was at Disneyland, and I was so in love with the place I often would come back and work a second shift for free. Epcot, the city of tomorrow, was supposed to be Walt's final legacy but his untimely death ended that vision. That city of tomorrow never came to be.
Gadget Ogling: Wine in a Dash, Connected Bicycles, and a Wearable for Behinds
May 2, 2015
I'll admit I'm not the planet's most refined wine connoisseur, but I do enjoy a glass or two of red with my dinner. At the minute, the few bottles I have are vacuuming up space around my kitchen, so I could use a wall-mounted wine rack -- but what's the use of having a rack with no bottles once they're finished? Poppy Reserve could solve the problem of a barren wine rack.
Elon Musk Unveils Tesla's World-Changing Powerwall
May 1, 2015
Tesla Motors CEO Elon Musk on Thursday announced the company's plan to develop residential and business battery systems, including the Powerwall Home Battery and business-oriented Powerpack. These systems are being developed to work in conjunction with solar panels to store energy for use at a later time. They also can draw power from the grid when demand for electricity is low.
Apple Watch Could Be a Password Alternative
April 30, 2015
With password tolerance levels at an all time low, alternatives to the pesky and insecure authenticators are beginning to abound. One of those alternatives could be the Apple Watch. Even before Apple's latest gadget began shipping last week, MicroStrategy announced it was extending its Usher enterprise security solution to the Apple Watch. Usher on the Apple Watch allows it to act as a digital key.
Is Comcast, TWC Dead or Just Sleeping?
April 30, 2015
Now that the Comcast, Time Warner Cable merger deal has failed, what's next? I think it's likely that if Time Warner Cable is still around, the deal might be tried once again in a few years after the industry has transformed itself. Comcast obviously is still interested in expanding with Time Warner Cable and will try this merger dance again in a few years. This has worked before.
Satisfying Customers in the Digital Transformation Era
April 29, 2015
Customers are changing the rules of business. They are well informed and well connected, and they have high expectations. Business success in the digital world depends on individuals who make recommendations based on their personal experience. These customers expect a seamless and consistent experience, regardless of which device they are using. They demand intelligent digital interactions.
IoT: Why Security Pros Need to Prepare Now
April 29, 2015
Have you ever heard of the Cullinan diamond? If you haven't, it was the largest diamond ever discovered: a 3106 carat diamond found in 1905 in South Africa. What's interesting about the Cullinan diamond isn't so much the discovery of the stone itself but what happened afterward: specifically, the cutting of the diamond. The Cullinan diamond was split into a number of smaller pieces.
When Elon Met Larry
April 28, 2015
Tesla Motors founder and CEO Elon Musk reportedly almost sold his electric car company to Google. Tesla was on the verge of bankruptcy, and Musk had all but signed the documents that would have handed over the company, according to an excerpt from the upcoming Elon Musk: Tesla, SpaceX, and the Quest for the Fantastic Future. The book will be available May 19.
Patent Holders: Google Wants Your IP!
April 28, 2015
Google on Monday announced it will open an experimental portal to purchase patents from their holders between May 8 and May 22. The move is widely seen as an attempt to shut off patent trolls. Patent holders have to set the price at which they're willing to sell their IP, and they will be told by June 26 whether Google wants to buy. Payments will be made through ACH by late August.
Marketing's Next Act
April 28, 2015
Marketing continues to heat up as the next big thing in CRM. It's so big that I can see it splintering in multiple ways to accommodate all the permutations that are suddenly possible, thanks to big data, analytics, and a determination to get beyond using marketing technology as a glorified accounting system designed to limit "losses" due to marketing. You can't win by limiting your losses.
No More Smartphones, Nokia Vows
April 27, 2015
Nokia has kinda, sorta asserted that it's not returning to the smartphone business, in the wake of persistent reports that it's been eyeing a comeback. Nokia "currently has no plans to manufacture or sell consumer handsets," reads a company statement. "The reports are false, and include comments incorrectly attributed to a Nokia Networks executive."
Modders Steamed over Valve's Revenue-Sharing Plans
April 27, 2015
Valve last week announced that it was allowing players to sell video game mods on its digital distribution platform, Steam, starting with mods of The Elder Scrolls V: Skyrim, but its plans for policing the marketplace and sharing revenue with creators have become points of contention. Skyrim developer Bethesda Softworks is the only company participating in the initiative so far.
Can Microsoft Take Back Momentum From Google and Apple?
April 27, 2015
Microsoft is holding its Build event this week, marking the beginning of its major push to launch Windows 10. Build is in San Francisco this year, which effectively puts it right in the back yard of both Apple and Google -- a nice "in your face" move. I was the featured launch analyst for Windows 95 two decades ago and there, Microsoft ripped Apple a new rear orifice.
The Business Power of Empathy
April 24, 2015
In our high-powered, win-at-all-costs business environment, the word "empathy" often evokes derision and scorn. Who has time to be a squishy, touchy-feely wimp overflowing with empathy? We're all busy closing deals and kicking butt! Kicking, closing, etc., is great and all -- but empathy has genuine business value. Don't forget that CRM has "relationship" right in the middle of it.
Comcast, Time Warner Cable Deal Undone
April 23, 2015
Comcast has decided to abandon its plan to merge with Time Warner Cable, according to multiple press reports. The company is expected to make a formal announcement on Friday. About a week after reports emerged indicating the DoJ was leaning against Comcast's $45.2 billion dollar bid to absorb TWC, reports surfaced that the FCC was leaning in the same direction.
Take Your Apple Watch Face and Love It!
April 23, 2015
Apple is known for fantastic product design but not for customization. The first iPhone hit the world nearly eight years ago, and yet our "customizable" home screen options are limited to the organization of app icons and a few bland wallpaper choices. So all of us future Apple Watch owners likely will have to settle for a handful of Apple-developed watch faces.
The Growing Robocall Menace
April 23, 2015
Automated telephone calls, also known as "robocalls," used to drive me crazy. Then they stopped, and life was quiet, peaceful and beautiful once again, but just for a few short years. Those disturbing calls have started once again, and now they are worse than ever. Why? And how can we stop them? Robocalls typically are for telemarketing purposes. The calls are placed by automated systems.
Reports: Federal IT Managers Should Look Forward, Not Back
April 22, 2015
The dynamic world of information technology calls for a future-oriented approach to IT management. However, government agencies too often may be looking backward rather than forward with respect to how they operate IT systems, especially when it comes to investing huge sums of taxpayer money into those resources. Two recent assessments of government IT make the point.
Breach Outbreaks Fuel Encryption Adoption
April 22, 2015
As data breaches make headlines around the world, more companies are turning to encryption to protect their information jewels. That is one of the findings in a study released Monday, conducted by the Ponemon Institute and sponsored by Thales E-Security. "Mega breaches and cyber attacks have increased companies' urgency to improve their security posture," says the report.
Digital Disruption and a Great Gap
April 21, 2015
You can tell when the economy is doing well, because instead of worrying about how you're going to make the next mortgage payment, you worry about the next disruption in business. The big worry on the horizon now is the digital disruption, a nice piece of alliteration designed to make you question your worth. The DD is the confluence of a lot of wonderful new technology.
Government Surveillance: What to Do, What to Do?
April 21, 2015
The CIA has been trying to hack into iOS for years. British and American agencies reportedly have collaborated to create a map of the Internet and Web users. The United States National Security Agency has, together with the UK's GCHQ, reportedly stolen SIM card encryption keys from Gemalto. The FBI is frothing at the mouth over Google's and Apple's encryption of their mobile OSes.

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Are tablets over?
No - Mine is a prized possession.
No - Heavy laptops are over.
No - I don't have one yet, but I want one.
Maybe - They're good for kids, though.
Yes - Large smartphones make them redundant.
Yes - I won't replace mine.
Yes - Don't have one, don't want one.