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Verizon on Verge of $5B Deal for Yahoo Core Assets
July 22, 2016
Verizon reportedly is close to a deal to buy the core Web assets of Yahoo for $5 billion, which would end a months-long process of jockeying over the future of the struggling company. Verizon emerged as the winner of a lengthy bidding contest to acquire the assets, according to reports that surfaced Friday. An agreement is expected early next week.
Musk Plots Out Tesla's Next 10 Years
July 22, 2016
Elon Musk has unveiled a second master plan for Tesla, a follow-up to the vision he shared 10 years ago. The original master plan is now in the final stages of execution. The refresh sketches out a multiyear, four-pronged strategy that is about more than vehicles. Musk also plans to advance an integrated solar-roof-with-battery product and create a ride-sharing program, among other things.
Snowden Puts His Mind to Designing Spy-Proof Smartphone Cases
July 21, 2016
NSA whistle-blower Edward Snowden and noted hacker Andrew "Bunnie" Huang on Thursday published a paper on their collaboration to design a smartphone case that will protect user privacy. The pair developed a prototype compatible with the 4.7-inch iPhone 6, as it's "driven primarily by what we understand to be the current preferences and tastes of reporters," the paper states.
Platform as a Platform
July 20, 2016
The platform land rush is definitely on. You can't swing a dead cat, as the saying goes, without finding an announcement about some new platform or some established vendor's attempt to enhance its existing platform. Some sorting out seems to be in order. What's not a platform these days? Well, if it's easy to substitute the word "application" for "platform," then you should use "application."
Google Transparency Report Shows Government Data Demands Rising
July 20, 2016
The number of government requests to Google for citizens' personal data rose in the second half of 2015, according to the company's latest Transparency Report, released Monday. The number has been trending upward for the past few years as the number of people connected to the Internet has increased. The growth also coincides with almost-daily reports of terrorist attacks.
Uber by the Billions
July 20, 2016
Uber just celebrated its two-billionth trip in a 147-way tie, CEO Travis Kalanick announced Monday. Each of the drivers and riders who began their trip at 4:16 a.m. GMT on Saturday, June 18, got a $450 gift from Uber -- the number is significant because Uber now operates in 450 cities across the globe, Kalanick said. The company's growth trajectory is impressive.
5 Ways to Guarantee Sales Will Hate Your CRM
July 19, 2016
CRM often is described as a discipline and a technology that will transform the entire business. Sales and marketing can get on the same page, support will have visibility into what sales and marketing are doing, and every interaction can be captured and used to create a complete view of every customer. CRM has weak links, however -- and in many businesses, the weakest is the sales team.
Valve to Close the Spigot on Gambling Operations
July 18, 2016
Valve last week announced it would take action against third-party sites that run illegal gambling operations. A number of gambling sites have been leveraging the Steam gaming platform -- in particular, the Counter-Strike game -- to create massive operations that convert virtual skins into cash, Valve said. Valve denied allegations that it has in any way profited from those illegal sites.
Congressional Committee Report Finds Something Rotten at FDIC
July 18, 2016
Officials at the U.S. Federal Deposit Insurance Corporation, which insures deposits in U.S. banks, made false statements to Congress and failed to make timely notification of serious cybersecurity breaches, according to a U.S. House of Representatives Committee on Science, Space and Technology's interim staff report. FDIC CIO Lawrence Gross has created a toxic work environment, it also says.
Reading Between the Lines: Musk's Folly, Trump's Plan
July 18, 2016
Something like 90 percent of CEOs are planning to put their companies out of business accidentally, based on a KPMG report I just reviewed. After watching Tesla of late, I think Musk is on the fast track to lead this effort, and since I'm a Tesla fan, and I know a lot of you drive Teslas, I thought that might be an interesting, if scary, topic for this week.
EU Ratchets Up Charges in Google Antitrust Probe
July 16, 2016
Google and its parent company Alphabet are facing new charges in the European Commission's ongoing investigation of allegations that Google's comparison shopping and online advertising platforms violated antitrust laws. The EC on Thursday alleged that Google had abused its dominant position by systematically favoring its own comparison shopping service in search results.
Microsoft Wins Legal Victory in Fight Over Email Stored Abroad
July 15, 2016
Microsoft has won its nearly four-year battle against a warrant requiring it to turn over customer emails held on a server in Ireland. Microsoft had complied with demands to turn over account information stored on its servers in the U.S., but it had refused to give up the emails themselves, contending a U.S. judge did not have the authority to issue warrants for information stored abroad.
Verizon Customers Get No Respect
July 15, 2016
Why do customers seem to overreact when Verizon announces changes? Verizon's latest price hike has been causing angst in the marketplace -- at least on social sites like Twitter. Why does Verizon keep shooting itself in the foot? The short answer is poor marketing. Verizon's marketing moves show no care for the customer base, and that comes with at cost to Verizon.
Consumer Reports Urges Tesla to Pull Plug on Autopilot
July 15, 2016
Consumer Reports has urged Tesla to disable the automatic steering function and change the name of its Autopilot driving assist feature. Questions recently have arisen over whether Tesla's Model S vehicles can operate safely without regular human intervention. Consumer Reports' change request sprang from concerns over a number of recent test crashes, including a fatal accident in Florida.
The 4 Fundamental Attributes of Customer Loyalty, Part 2
July 14, 2016
Lots of CRM vendors talk about personalization, but their idea of how to do it leaves much to be desired. They address personalization very late, using a just-in-time approach to accessing customer data to support a sales or service encounter in the moment. This certainly is important, and it achieves the goal of personalizing the encounter by producing a catalog of data points.
Music Industry Boos Google's Antipiracy Performance
July 13, 2016
Google on Wednesday released an update of its online antipiracy efforts. YouTube has generated more than $2 billion to content copyright holders by monetizing user-uploaded content through its Content ID rights management system, Google said, adding that more than 90 percent of all Content ID claims result in monetization. YouTube also paid out more than $3 billion to the music industry.
Facebook Lets Messenger Conversations Go Dark
July 13, 2016
Facebook last week said it would begin testing long anticipated end-to-end encryption capabilities in its Messenger app, enabling users to have secret conversations. The new level of security means that a message will be visible only to the sender and the recipient -- Facebook won't even be able to read it. Users can set a timer to limit the amount of time that a message remains visible.
Zendesk SVP Matt Price: CRM's Super-Exciting Road Ahead
July 12, 2016
The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships with our customers. We're moving beyond a series of transactions to relationships."
US Pummels ISIS in Online Combat
July 11, 2016
The U.S. government's campaign to counter ISIS' social media presence is bearing fruit. More anti-ISIS content than pro-ISIS content is appearing on the Net by a ratio of six to one. Twitter traffic for accounts affiliated with the Islamic State is down by 45 percent compared to two years ago, and the average number of followers for an ISIS account has plunged to 300 from 1,500 in 2014.
Twitter to Carry Live Convention Coverage on the Web
July 11, 2016
Twitter will stream CBS News' live coverage of the Republication and Democratic National Conventions, the companies announced Monday. Twitter and CBS previously partnered on one of each party's presidential primary debates. In both instances, CBS' coverage included real-time metrics and curated tweets, and questions Twitter users submitted during the broadcasts were put to the candidates.
Parsing the Clinton Email Scandal
July 11, 2016
I've been watching the Clinton email scandal closely, because I not only have been in and out of law enforcement and security for much of my early life, but also was an internal auditor for IBM and one of the leading email experts in the 1990s. I think this is the only time I've seen an investigator channel a prosecutor and give someone a pass without addressing why crimes were committed.
Airbnb Fights City Hall Over San Francisco Registration Rule
July 8, 2016
Airbnb recently filed suit against San Francisco over a new rule governing short-term rentals, which the city's Board of Supervisors approved last month. An Airbnb-supported law adopted earlier this year requires short-term rental hosts to register with the city, but it's estimated that only about 20 percent of them have done so. The new rule requires services like Airbnb to enforce the law.
Mobile Ransomware Has Mushroomed: Report
July 8, 2016
The number of mobile ransomware victims across the globe has increased fourfold compared to a year ago, suggests a Kaspersky Lab report. Kaspersky software protected 136,532 users targeted by ransomware from April 2015 to March 2016 -- up from 35,413. "The growth curve may be less than that seen for PC ransomware, but it is still significant enough to confirm a worrying trend," the report notes.
Leveraging IoT to Redefine Your Business
July 8, 2016
While most businesses are focusing their Internet of Things efforts on areas that will generate immediate cost-savings and operating efficiencies, a number of IoT pioneers already are leveraging a new generation of connected products to fundamentally change their business models. There is no question that the safest bet in today's IoT environment is targeting narrowly defined deployments.
Facebook Live Video of Shooting Aftermath Triggers Anger, Anguish, Questions
July 8, 2016
Americans have expressed outrage at Wednesday's police shooting of Philando Castile, an African-American man, which happened in St. Paul, Minnesota, during a traffic stop for a broken tail light. Castile was shot in front of his girlfriend Diamond Reynolds and their 4-year-old daughter, who were in the car. Reynolds used Facebook Live to stream video of the aftermath of the shooting.
Feds Probe Philanderers' Site Ashley Madison: Report
July 6, 2016
The United States Federal Trade Commission reportedly has launched an investigation into philanderers' dating site Ashley Madison. The company, which suffered a massive data breach last year that resulted in extortion attempts and ruined lives, as well as class-action lawsuits, earlier this week announced that it hired a new CEO and a new president in April.
FBI Director Raps Clinton but Recommends No Criminal Action
July 6, 2016
Although an FBI investigation concluded that Hillary Clinton's use of a separate email system during her tenure as Secretary of State may have violated federal law, Director James B. Comey recommended no criminal prosecution. Considered in light of the bureau's actions in similar cases in the past, Comey explained, the facts in the Clinton case do not warrant the filing of criminal charges.
Learning Something CRM-ish From Brexit
July 6, 2016
This summer has started out to be anything but a somnolent day at the beach. The Brexit vote for the UK to leave the EU is enough to disturb your slumber. To be frank, it appears we are at one of those major historical transition points that might happen a few times in any of our lives. Without stirring up a hornet's nest, I would like to discuss CRM in all of this.
What If We've Got Big Data and Analytics All Wrong?
July 4, 2016
Every once in a while I run into a little company that comes at an existing market as if the folks already in it are idiots -- and sometimes they are right. Here's the thing: What often happens is a company breaks out in a segment, and everyone groups around that company's ideas and emulates them. Few initially stand up and say, "Wait a minute -- what if they're wrong?"
Clinton Issues Clarion Call to Boost Tech in the US
June 30, 2016
Hillary Clinton, the Democratic Party's presumptive presidential candidate, this week unveiled a technology and innovation agenda that calls for a broader commitment to improving computer science and STEM education, expansion of broadband Internet to the entire United States, and deployment of 5G wireless networks. Clinton's plan calls for advancing high-tech training in American schools.
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Would you drive a Tesla?
I already do, and I love it!
Yes -- if the price were lower.
No -- I wouldn't trust its Autopilot.
I'd drive an electric car but not a Tesla.
I'm not yet sold on electric vehicles.
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