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Google This: Yahoo Wants Apple's Search Business
April 18, 2014
Google has dominated the world of search for years, so much so that "Google" is not only synonymous with searching -- it's a verb, too. Who hasn't told someone to google something? That's awesome mindshare, and its power is translated to billions of dollars of ad-related revenue for Google. Where will search grow in the future? Mobile. And rumor has it, Yahoo's CEO Marissa Mayer wants it.
German Media Mogul Rips Google in Open Letter
April 18, 2014
The head of one of Germany's biggest media companies penned an open letter criticizing Google, saying that his company is afraid of Google and its ever-swelling power. The letter, written by Mathias Dopfner, the chief executive of media giant Axel Springer, opines that Google's technology platforms spread more quickly and more efficiently than anything in the world -- save "biological viruses."
A Dream of America's Forefathers
April 18, 2014
Last week marked the 224th anniversary of the U.S. patent system, an institution designed and brought forth to promote progress in the fledgling nation. Despite its value for more than two centuries, that system is under attack. Until the late 18th Century, innovative colonists in the Americas relied on British-based patent laws to obtain colonial patents.
Are We There Yet? The Long Road to the CRM Revolution
April 17, 2014
They say you must walk before you can run. It follows that you should crawl before you walk. In CRM, however, there are a lot of businesses that talk at great length about wanting to run even though they haven't mastered crawling yet. They battle with the same old problems: adoption issues; technology decisions made before business needs are identified; lack of executive buy-in.
Chinese Company Creates 3D-Printed Houses
April 17, 2014
Shanghai WinSun Decoration Design Engineering, a Shanghai-based company, has created 10 3D-printed houses. Each house reportedly cost less than $5,000 and took less than 24 hours to construct. The printer used to create the homes was about 100 feet long, 33 feet wide and more than 20 feet tall. The "ink" was made from high-grade cement and glass fiber.
Marketo's Show
April 16, 2014
Marketo put on an interesting show last week at Moscone West in San Francisco. Still basking in last year's IPO, the company attracted a large and diverse audience of marketers who wanted to learn about modern marketing automation, and it was a good opportunity to take stock of where marketing has been and where it is going. The impression I got was that modern marketing is in its early phase.
Samsung Strikes Deal With Fellow Apple Patent Foe
April 16, 2014
Samsung, longtime patent foe of Apple, will partner with Swiss Federal Railways, another -- unlikely -- Apple patent foe. While the deal itself may not be groundbreaking -- Samsung will supply the state-owned rail company with 30,000 mobile devices -- it is interesting given both parties' litigious background with Apple. Samsung's court battles with Apple have been documented ad nauseum.
Don't Overlook the Mobile Searcher
April 15, 2014
The mobile browser is not dead, exactly, but if it were an animal it might be on the endangered species list. Mobile users are spending more time using mobile apps and less and less time surfing the Web from their mobile devices, based on recent statistics from Flurry. Apps took up 86 percent of the average U.S. mobile consumer's time online, or 2 hours and 19 minutes per day, the firm reported.
Twitter Tries to Defuse Turkey Controversy
April 15, 2014
Twitter has agreed to close some accounts in Turkey, but the two sides are still at loggerheads over allegations of tax evasion and whether or not Twitter must maintain a physical presence in the country. Twitter Vice President of Global Public Policy Colin Crowell led a delegation of sorts to address the country's multifaceted grievances with the social media site.
Linux and the Post-XP Cry for Help
April 14, 2014
Well the Linux landscape shifted dramatically last week, and not just because of the discovery of the Heartbleed bug. No indeed, there's another key reason this little planet of ours isn't the same as it was a week ago, and that's none other than Windows XP's long-anticipated end of life. "As of April 8, 2014, support and updates for Windows XP are no longer available," wrote Microsoft.
Why Is It So Hard to Think Different?
April 14, 2014
I've been having an interesting week -- first, with AMD, which has returned to profitability and stopped chasing Intel's butt to do some rather interesting different things, like merging x86 and ARM technologies. Then, with IBM, which also realized that chasing Intel wasn't doing it any good. It chose an even more unusual path for its processors, making them "open."
Microsoft Touts Privacy Bona Fides to European Customers
April 11, 2014
Having become the first company to formally meet the European Union's data protection rules, Microsoft is trying to turn its trustworthiness into business in privacy-wary Europe. "For customers who care about privacy and compliance, there is no more committed partner than Microsoft," wrote Microsoft General Counsel Brad Smith in a Thursday blog post.
France Bans Mobile Phones During Cabinet Sessions
April 10, 2014
French President Francois Hollande has imposed a ban on mobile phones during cabinet sessions, forcing ministers to leave their devices at the door. The move is designed to help "focus on what we must do," a spokesperson said, and will ensure that government folk "talk and listen to what is said and will no longer be able to tap away at this magnificent tool."
Agency: 'Cuban Twitter' Meant to Help, Not Incite
April 09, 2014
Rajiv Shah, the administrator of AID, defended a Twitter-esque social media site created by the agency, saying it was an attempt to nurture communication on the island -- not, as has been claimed, a way to collect data and incite a revolt. Appearing before the Senate and House appropriations subcommittees, Shah said the "programs are part of our mission to promote open communications."
Which Screen Comes Second Now?
April 08, 2014
Which came first, the mobile device or the television? OK, that one is easy -- but which comes first now -- the mobile device or the television? The answer is probably television, but it's not quite as obvious, is it? Television is the dominant screen for most consumers today, but signs are growing that the mobile screen might well supercede it at some point.
Courtroom Drama: Hollywood Sues Megaupload
April 08, 2014
Six Hollywood studios have banded together in a copyright infringement lawsuit against Megaupload, the wildly popular though now shuttered site that, in its heyday, was ground zero for file-sharing. The suit doesn't specify an amount of damages, but does say that the studios should be entitled to $150,000 per copyright infringement, as well as profits earned by Megaupload.
The Internet and the Web in 2025
April 07, 2014
We are now living during a wave of social change, and we will not know how the Internet has affected society until we look back on it in the future. A great example of this: When Alexander Graham Bell obtained his patent for the telephone in 1875, no one could have foreseen that a lawyer from Texas could make a cellphone call from the Great Wall of China in 2005, but I did!
The Earth Is Moving Under the Smartphone Market
April 07, 2014
One thing that Apple made clear when it took the smartphone market away from then-dominant players Palm, BlackBerry and Microsoft is that to win you need to make big bets and change the battle. The market is now dominated by Apple and Google technology -- much of which Google doesn't control -- and Microsoft just swapped CEOs because the old CEO couldn't pull the needed rabbit out of his hat.
3 Ways to Source Ideas From Your Customers
April 03, 2014
The era of inbound marketing is upon us, but a great many businesses are fearful of it. Having worked as a magazine editor and a content marketer, I find the conversations very familiar: People who haven't written or who hate to write often fall back on the excuse, "I don't know what to write." A variation on that theme is people saying they don't know what their content should be about.
Transaction or Process?
April 02, 2014
After many years, I think I can boil down CRM to this: Vendors prepare for transactions but customers expect process. Of course, this demands elaboration and neither of these ideas is stationary. The desire for better processes evolves as customers and markets do, and transactions become more sophisticated as vendors play catch-up with their markets.

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