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Abuse of Trust, Lack of Transparency: HP Shows How to Kill the IoT
September 26, 2016
There's been a lot of virtual ink spilled about the glorious future promised by the Internet of Things: just-in-time service, data-assisted performance optimization for devices, automatic software upgrades, and a host of other hands-off solutions that make life easier for customers and results better for businesses. Over the last 18 months, many have come to see the IoT as an inevitability.
HPE and Apple: The Speed of Image Transformation
September 26, 2016
HPE and Apple are very different companies this decade, having shifted their models from a strategic customer/innovation focus to one that's more tactical -- and tied far more closely to quarterly profit. They are hardly alone, and this unfortunate trend is not tied to any one industry or any one country. Firms increasingly are defined not by creative products but by complaining customers.
Gadget Ogling: Driving Partner, Hydration Station, and Flying Grabbers
September 24, 2016
After a bad experience when I was first behind the wheel as a teenager, I'm only just now learning to drive, more than a decade later. My partner and I are going through the school together, and when asked about our dream vehicles in class, she replied that she'd love a self-driving RV. Her wish eventually might turn true with a device that grants vehicles more autonomy.
Work in a New Automation Era
September 22, 2016
Automation has a habit of killing jobs, which has been true since the Industrial Revolution. However, it seems that we're discovering this truth all over again. We easily forget when we focus only on the job-creation aspects of automation, and that usually gets us in trouble. Since the IR, there have been five distinct economic waves lasting between 50 and 60 years.
Incentives-Driven Disaster: Wells Fargo's Ethical Implosion
September 21, 2016
Anyone who works with sales people knows that their ultimate incentive is their commission check. Since the first time that "sales" was identified as a profession, we've been paying the people who sell based primarily on their results. This has worked well -- but things are starting to change. The drive for results at the expense of all other considerations is running smack dab into new realities.
Why Russian Hackers Are Doing the US a Favor
September 19, 2016
Colin Powell's hacked email once again showcases that what people in office tell us and what they actually think are two very different things. Politicians work for us -- we are supposedly their employers. Yet we seem to know far less about what they do and think than what we need to know in order to vote intelligently. Powell's comments are actually far more damaging to Clinton than Trump.
Business Agility and the Platform
September 14, 2016
A common perception of business agility is that it revolves around quickness, especially quickness in the service of accelerating a deal or transaction. That's a good starting point, but agility actually goes deeper -- especially now that so many structural changes, like cloud computing and subscriptions, have turned up the dial on everyday business.
Sales Tech's Forgotten Byproduct: Employee Happiness
September 13, 2016
Why do companies invest in CRM, sales performance management software, business intelligence, and every other component of the customer-facing technology stack? The obvious response is ROI. CRM paid back $8.71 for every dollar invested in it, Nucleus Research reported way back in 2014. Business analytics applications were delivering $13.01 in value for every buck spent on them.
How China Could Take Over the World's Tech and Automotive Markets
September 12, 2016
Nvidia and Baidu recently made an announcement with regard to self-driving cars that deserves closer attention. China currently is behind the U.S. in automotive technology, but it has passed the U.S. and Japan in automobile production -- I actually thought Japan was still ahead. China is producing twice the number of cars the U.S. is producing right now.
Dreaming Up Einstein
September 10, 2016
Salesforce isn't waiting for Dreamforce to begin the drumbeat over its AI offering called "Einstein." There is so much to discuss about this turn of events that it's hard to begin, so rather than starting at a conventional jumping-off point I'll start with the name. You couldn't have lived at any point in the 20th century and not have some idea of who Albert Einstein was.
Deconstructing the Software Business
September 9, 2016
The disruption of the IT and software industry by the rapid rise of cloud and SaaS continues to take a toll on the biggest players in the business. In their latest round of desperate moves to reposition themselves in the radically changing marketplace, the major companies of the past have been willing to relinquish many of their software assets to refocus their efforts on new market opportunities.
Gadget Ogling: Smart Desks, New-Wave Gaming, and Roaming Routers
September 7, 2016
After a long, laborious process and a lot of scraping paint splotches from the floor, the office space in my new apartment is ready for me, and I will soon no longer need to write this column from my kitchen table. So, I'm in the market for a desk. With my nascent interest in standing desks, the Gaze Desk seems a decent option. It switches between standing and seated modes with a button press.
Harlequin Romances Customers
September 6, 2016
I recently read a user story about how Harlequin -- a publisher of romance novels -- keeps its customers loyal. It has embraced several ideas that work really well, including emphasizing a consciousness of customer loyalty, keeping things simple, and focusing on personalizing relationships and engagement. Consciousness is relatively easy, but someone high on the org chart has to promote it.
Dell + EMC: History Is Made
September 5, 2016
I've been involved in mergers and acquisitions for decades, and I used to run an acquisition cleanup team while at IBM. I've seen so many bad acquisitions that it is generally far easier to point out the good ones. What is somewhat ironic, given my background, is that the best largely have been executed by Dell, using a process initially developed by IBM.
#StandWithLeslie and Obliterate Internet Trolls
August 29, 2016
I think there's a legitimate argument for removing one category of folks from the gene pool, because they spend the little time they are given on Earth making other folks' lives miserable. Back when I was playing MMOs, some twisted folks -- known as "griefers," would lie in wait to mug lower level characters and find creative ways to destroy the fun in a game, often eventually killing it.
In a Political Season
August 24, 2016
Many, if not most, people I know don't want to talk about it -- the election, that is. Lots of them have views but they don't want to share them, based on a dislike of contentiousness. Who likes conflict? There is an article floating around the Internet that I lost track of that says nobody's mind ever changes in a heated debate about something so vital, so why engage?
From the Olympic Non-Robbery to Ford Getting Out of Cars, to Evil NSA: A Strange Week
August 22, 2016
There were three stories that caught my eye last week that I think deserve some additional discussion. One is the alleged robbery of U.S. Olympians followed by questions of whether it really happened because their phones weren't stolen. There may be a legitimate reason for that, and it's one that suggests a lot of folks will be getting huge cellphone bills next month.
Enterprise Software's Future
August 19, 2016
What's the direction of the software industry? I'm not indulging in idle curiosity -- things are changing, and today's events are signaling a significant shift. The rollout of Software as a Service and the emergence of relatively good platforms -- which will only get better -- suggest to me that the software industry of 2000, in which cloud and SaaS began to emerge, is now well in the past.
Gadget Ogling: Levitating Smart Things, Making WiFi-Perfect Wine, and Staying Safe While Solo
August 16, 2016
Lift is an antigravity charger for Apple Watch and Pebble. The charger is wireless, so there's almost no clutter involved -- except, I suppose, when you have to charge the charger. The watch wraps around a portable battery pack, which the base keeps elevated using magnets. There's a Pro version of the base, which you can use as an iPhone or iPad stand and charger.
The Big Tech Election Stories No One Else Is Covering
August 15, 2016
Most analysts earn their daily bread by focusing on a particular subject area and following that direction. However, I rebelled against that established pattern. I tend to look between the lines more than many of my peers do. That means when major news media outlets focus on a story, I'm more likely to see what they missed. What interests me isn't what's been covered but what hasn't been covered.
The 4 Fundamental Attributes of Customer Loyalty, Part 4
August 10, 2016
If you want to succeed at engaging customers, or anyone else for that matter, it helps to have a model of what success looks like. This idea isn't new. Elite athletes train themselves to see a perfect race in their mind's eye, or to imagine the arc of a ball to its flawless conclusion. Scientists model physical and chemical reactions that occur at a scale too small to view directly.
Time Warner Cable Really Doesn't Like Me
August 9, 2016
After surviving well over a year as a cord-cutter, I recently returned to the cable fold -- and after less than a month, I'm having major regrets. The problem isn't with the service itself or even with the pricing. The problem is with the lies. I wasn't entirely happy with my cord-cutting solution, but I wasn't eager to go back to a high-priced cable service either.
Is the Internet Turning Donald Trump - and You - Into an Idiot?
August 8, 2016
President Obama was viewed as the first techie presidential candidate when he launched his campaign, and he has been connected at the hip with Google for a large part of both terms. However, the brilliance his teams displayed with using analytics never seemed to carry over into running the country, which was disappointing. Most of the U.S. government still has systems that are decades out of date.
The Maturation of the Cloud ERP Market
August 5, 2016
Oracle's acquisition of NetSuite is a clear indication that the rapid adoption of cloud alternatives to traditional on-premises applications is shifting from front-office customer relationship management to back-office enterprise resource planning solutions. Now, the question will be whether Oracle can buy its way into a leadership position in this emerging marketplace.
Heating Up the Platform Wars
August 4, 2016
We've seen a rapid progression from conventional licensed software to cloud-based solutions that sell for a song -- and in theory could sell through barter at some point. I am not a big fan of zero marginal cost economics, in which prices drop to zip because buyers take into account only the cost of the good and not the time, effort, and other resources that went into making it No. 1.
Gadget Ogling: Pokémon Go Drones, New Old Nintendo, and Snowden-Secured Smartphones
August 2, 2016
Pokémon Go, the augmented-reality smartphone game that's been eating away at the fabric of society in recent weeks, is enormously fun. I enjoy the mechanics, and that it pushes me to go on longer walks. That's all well and good in the nicer weather, but when there's two feet of snow, I don't really want to traipse around so much. That's why Pokédrone might be my new favorite thing.
Fixing Apple's Problem
August 1, 2016
Apple last week reported earnings, and with the exception of a strong showing from the iPad Pro, the key financial metrics were all down -- and for the third quarter running. So what's wrong with Apple? The company had been growing alarmingly well until last year, but growth suddenly has become elusive. It isn't going out of business, but it also isn't the performance king anymore.
The 4 Fundamental Attributes of Customer Loyalty, Part 3
July 29, 2016
Dealing with customers in context can equate with personalization, as many define it. Or it can refer to enabling customers to jump out of a largely automated customer-facing process to deal with a company representative. Additionally, it can mean getting down in the weeds of some hyper-specific aspect of a customer's issue. A lot depends on what the vendor and customer are trying to accomplish.
Gadget Ogling: Pretty Printers, Bargain Smartwatches, and Font Finders
July 26, 2016
Paper, designed by Ludwig Rensch, is sadly a concept for now. It holds a ream of paper to make loading the printing material easier than shuffling with a stack of loose leafs. It can scan documents and send them to your phone if you desire. It can make copies. There's a string of LEDs to show how much ink is left for each color, and there's even a handle on top .
Gamification's Serious Role in Sales Success
July 26, 2016
When gamification was just starting to catch on several years ago, I recall sitting next to the CMO of my then-company at a Gartner conference session. The presenter walked the audience through the concept of using ideas borrowed from gaming as a motivational tool, and about two-thirds of the way through, the CMO turned to me and whispered, "This is the most ridiculous thing I've ever seen."
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What do you think of politically inspired Internet memes?
They tend to be brutally honest about their targets.
They're usually cheap shots based on lies.
They're often stupid but amusing.
They can have a dangerous influence on uninformed people.
They don't impress me one way or the other.