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Performance Matters: 9 Key Consumer Insights
Kickstarter Funds Bumper Crop of Projects in 2013
January 9, 2014
Kickstarter on Wednesday released a breakdown of its successful 2013. Three million backers pledged $480 million to help finance 19,911 projects. The company saw plenty of repeat backers: 807,733 people pledged to more than one project; 81,090 backed more than 10; and 975 people donated to more than 100 campaigns. Funds came from 214 countries on all seven continents.
Goodbye, Win XP - Hello, Linux?
December 11, 2013
Microsoft will stop security support for Windows XP this coming April, meaning that more than a few remaining users of the long-standing OS need to come up with an alternative plan. Almost a third of desktop computers still run Windows XP, according to Net Applications. More than 15 percent of midsize and large enterprises will still have Windows XP running on at least 10 percent of their PCs after support ends.
SMBs Hop on Virtualization Gravy Train
December 6, 2013
Mentioning virtualization technology to typical computer users in a work environment will get you a puzzled look. Despite the apparent obscurity of this IT trend, virtualization is making an increasingly large impact on SMBs. Some type of virtualization was reported in place by 77 percent of firms with 500 or fewer employees who responded to a recent survey.
PayPal Digs Deeper Into the Bricks-and-Mortar World
October 9, 2013
PayPal on Tuesday announced Payment Code, a new tool that allows customers to pay for in-store purchases by simply presenting a QR code or four-digit number at the cash register. Similar in some ways to PayPal Beacon, which the company rolled out last month, Payment Code is intended both to simplify payment and to add a new layer of protection for consumers.
Aio Wireless Hits the Ground Running
September 19, 2013
Last week, I met with Aio Wireless, a subsidiary of AT&T. As an industry analyst for almost 30 years, I have met with my share of companies -- new and old, growing and struggling. They all want to put on a good front so I'll say nice things about them. Each has its own special set of opportunities and challenges, and that's the case with Aio Wireless. However, Aio seems to have four key strengths.
$7M Funding Means All Systems Go for Cyanogen
September 19, 2013
The Cyanogen free and open source Android firmware project on Wednesday announced that it had received $7 million in a Series A round of funding in April. The investment came from Benchmark Capital and Redpoint Ventures. "What will change is our capabilities, our speed, and our size," wrote Cyanogen founder Steve Kondik. "I am not going to let anyone stagnate."
Federal OASIS Program Could Quench IT Providers' Thirst
September 4, 2013
Any time the U.S. government signals it is embarking on a program to invest tens of billions of dollars, potential vendors take notice -- especially during a time of spending restraint. The federal government, through the General Services Administration, has launched a new program for the procurement of a wide range of professional support services.
Zozi: It's All About the Experience
August 8, 2013
Zozi, which connects customers to activity-related adventures or trips -- say sailing lessons or rock-climbing tours -- rolled out a CRM system earlier this year that is an offshoot of an acquisition the startup made at the end of 2012. The name of the CRM system is "Zozi Advance," and it is a build-out from a system the company acquired when it purchased TripFlavor.
Sage Steps Forward
July 23, 2013
Sage Summit, held in Washington, D.C., this week, was a more upbeat event than it has been over the last two years. During that interval, the company has had the thankless task of telling its customers and partners that it was making big changes. The news was not always welcomed for all the reasons you can imagine. This year, everyone seemed to be breathing a little easier.
GlassUp Takes a Turn on the Wearable Tech Runway
July 17, 2013
GlassUp is seeking to raise $150,000 on Indiegogo to fund production of its eponymous product. The GlassUp glasses will serve mainly as a display and will connect to mobile devices through Bluetooth. Models equipped with a camera or a prescription glasses option, or both, are also being planned. GlassUp will release some basic apps with its product.
Financial Sector's Gaze Fixed Firmly on the Cloud
July 13, 2013
A persistent myth in the tech world is that major enterprises in highly regulated industries are risk-averse and reluctant to adopt new technology innovations. In the case of the financial services sector, this has not been the case for years, and it is being disproved again as a growing number of financial institutions aggressively pursue a widening array of cloud computing alternatives.
Tomfoolery Drops Anchor for 'Bring Your Own Software' Crowd
June 28, 2013
Tomfoolery on Thursday launched Anchor, an app that brings team-based social networking to the enterprise on mobile devices as well as on the Web. Anchor basically lets teams and team members interact socially at a time when the growing tendency for workers is to bring their own devices and, in some cases, isolate themselves from a group workplace culture.
iPhone Plugs Into Poppy for 3D Photog Fun
June 27, 2013
The Kickstarter campaign for Poppy, the retro-looking device that promises to turn an iPhone into a 3D camera, is quickly gaining popularity. It hit its $40,000 Kickstarter goal in about nine hours. By Friday afternoon it had commitments for nearly $87,000, with 27 campaign days remaining. Creators Joe Heitzeberg and Ethan Lowry modeled Poppy after the 70-year-old View-Master.
Intercom Connections Aid $6M Funding Round
June 21, 2013
Intercom, which offers businesses a tool to create personalized communications with customers, has secured some $6 million in a Series A round of funding. The Social+Capital Partnership, founded by former Facebook VP Chamath Palihapitiya, handled the fundraising. Some prominent tech players have attached their names to Intercom, including Twitter founder Biz Stone and Facebook exec Paul Adams.
A Search Service That Learns What You Want
June 20, 2013
Vu Digital is a new search tool for the Internet that helps you locate content. This very interesting startup, which launched just over a month ago, does not replace traditional search engines like Google, Bing or Yahoo. It goes beyond them. You will still use traditional search engines, but Vu finds, organizes and delivers content users are looking for seamlessly.
The 5-Step Plan for Picking the Right CRM Consultant
May 21, 2013
Pretty much all CRM deployments need some degree of customization, the exceptions being those rare situations where businesses have very simple needs. Customizations can be as simple as the modification of a field to accommodate a local convention for addresses, or as complex as the addition of workflows that introduce social media data or specific sales and marketing behaviors.
HP's Officejet Pro Does 1 Thing Extremely Well
March 26, 2013
The HP Officejet Pro X551dw doesn't scan, doesn't copy, doesn't fax, and obviously doesn't make coffee. It is, however, among the best single-use printers you could get in a small-to-medium sized office environment. It is fast, it operates at a low cost, and although it doesn't do those aforementioned things, it does much more.
A Tale of Two VoIPs
March 23, 2013
Ever since the first Voice over Internet Protocol, or VoIP, calls were made in 1973, packetized voice was supposed to be the nail in the coffin of enterprise PBX systems. Thirty-seven years later, while instant message, presence and conferencing have successfully penetrated the enterprise, VoIP is still lagging behind traditional voice services in the large enterprise setting.
App Dev Wants to Let Phone Users Pocket Cash From Ads
March 8, 2013
The cost of keeping a smartphone can add up, but an app developer may have found a way to help users make money off their devices, as the company tries to offer a unique twist on the mobile ad space. SmartAds is giving consumers the ability to "sell" adspace on their Android devices, and is offering to pay up to $25 per month per device to those who will view ads touting offers, deals and savings on their phone's lock screen.
US Wants Private Sector to Secure Government Cloud
February 27, 2013
The U.S. government has some unique -- and exacting -- security requirements related to the adoption of cloud technology. These internal government security hurdles have resulted in significant outreach to expertise from commercial information technology companies. The latest example is an invitation from the General Services Administration to the private sector to take over a critical element in the security certification of federal cloud deployments.
Sage Made a Wise Decision
February 20, 2013
I liked what Sage did last week in agreeing to sell off some non-core assets to partners, and I am most interested in the decision to sell ACT! and SalesLogix. The move reduced Sage's bullpen of CRM solutions from three to one -- and that's the right number for this market.
Bringing SaaS Apps to the Masses
February 8, 2013
One of the age-old challenges that has plagued the software industry, like many others, is how vendors can reach small- and mid-sized businesses with their software products. Although today's Software as a Service model eliminates many of the distribution challenges of the past, it hasn't overcome the obstacles associated with selling cloud-based applications to SMBs.
All Things Appy: 5 Best Chrome Business Apps
January 16, 2013
This week, All Things Appy looks at must-have, 21st century business-oriented tools in the Chrome Web browser environment. TweetDeck is a social media management app that lets marketers engage with Twitter conversations in real time. However, the app also provides at-a-glance standard and optional alternative views that include Interactions, Mentions, Messages and Activity, among others.
Moving to the Front Office
January 9, 2013
For a long time, many people have been predicting the demise of ERP, and while I share those sentiments, a demise can take many forms. The one we all understand well is the crash-and-burn variety, but that's not the only and perhaps not even the predominant approach. The crash is at best the final step. Humpty Dumpty must have teetered and lost his balance, but all that got recorded was the fall and crash.

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Does technology create more jobs than it destroys?
Yes - The jobs new technologies create outnumber those lost due to machines replacing humans.
No- Companies fixated on cost-cutting are building workforces of robots and computers instead of people.
Performance Matters: 9 Key Consumer Insights