Retail

Better product images are becoming a key competitive advantage in resale marketplaces, helping sellers build buyer trust, improve listing performance, and compete beyond price.

Retailers are redesigning digital catalogs around shopper engagement data, using adaptive layouts and real-time analytics to improve conversions and personalize online shopping experiences.

AI-driven shopping tools are turning ChatGPT into a commerce channel where deals and cashback appear alongside product comparisons and purchase decisions.

AI-powered fraud is moving inside legitimate transactions, pushing retailers toward identity-based systems to separate real customers from fraud.

Scam texts are eroding trust in SMS marketing, creating a "friction tax" for retailers as customers ignore legitimate messages. New verification strategies aim to rebuild confidence before users engage.

Retailers are losing trillions to checkout friction, but new data shows that offering the right mix of payment options can significantly improve conversion rates, especially on mobile.

The Buy Now button is losing its luster. Shoppers are intentionally slowing down, stepping away from their screens, and heading back to physical stores.

Private 5G networks from Celona and Digi aim to replace Wi-Fi in automated warehouses, improving connectivity reliability and safety as retailers scale fleets of autonomous robots.

AI storefronts are narrowing discovery to a handful of recommendations, forcing retailers to rethink metadata, governance, and how products compete in an agent-driven commerce world.

As discovery commerce accelerates, customer support expectations are collapsing into real time. New research shows delayed responses drive abandoned purchases, lost trust, and missed revenue.

Agentic shopping removes friction from online commerce while erasing the behavioral signals retailers rely on to detect friendly fraud, creating a growing visibility gap traditional fraud tools cannot address.

As margins tighten, mid-market retailers are turning away from legacy ERP toward cloud-native automation built for speed, simplicity, and real-time control.

eBay is moving to curb agentic commerce, blocking autonomous AI checkout while allowing approved uses as it weighs marketplace fairness, pricing integrity, and operational risk.

Cimulate and Bazaarvoice are helping retailers make PDPs machine-readable for AI discovery, improving shopper trust, visibility, conversion, and confidence across emerging commerce experiences.