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The Skeletons in the Cable Companies' Closets January 03, 2013 
A few weeks ago, I read a SmartMoney article titled "10 Things Cable Companies Won't Tell You." I have to admit it was a real eye-opener. We are all aware of a few of these items, but to have them all laid out in one piece was very powerful. It looked at many top cable players such as Comcast, Time Warner Cable, Cox, Cablevision and others
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iWatches and Bracelets and Shades, Oh My January 03, 2013 
There have been a few new Apple rumors floating around the last few days, starting with one that claimed Apple was working on an "iWatch" and graduating to wearable computers. Over the course of several years, wearable computing devices could provide some next-generation revenue to the iPhone and iPad business, one such line of speculation goes.
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A Few of My Favorite 2012 Things December 31, 2012 
As I look back on 2012, a number of products stand out as memorable. I figured I'd use my last column of the year to take a moment to recall each one and what made it special. For years I wondered why someone didn't use the technology that was used to cool astronauts and race drivers in consumer clothing and beds. This is important to me.
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CES 2013: Plenty of Innovation In Store December 27, 2012 
The Consumer Electronics Show kicks off Jan. 8 in Las Vegas, and it looks like it will be another big success. So what will be hot during this year's show? There are plenty of new ideas that will wow you. Let's take a quick peek at what we can expect. Gary Shapiro, CEO of the Consumer Electronics Association, seems very happy with what he is expecting at this year's CES.
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NRA vs. Gun Control: A Process Argument December 24, 2012 
At the core of any major political argument like gun control or abortion is power. If you believe in Argumentative Theory, these battles are less about actually doing the right thing and more about one side or the other gaining social status. For instance, right after the Newtown event, Twitter came alive with gun control advocates calling anyone on the other side any number of unacceptable names.
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Instagram: Better to Tell Your Story Than Let Angry Users Tell It December 20, 2012 
The social media era doesn't mean that more people can communicate than in the past. It means that more customers can communicate faster than ever before -- and customers always communicate more and faster when they're angry. You'd think that this message would have been internalized by the nice people over at Facebook, which owns Instagram. Sadly, that's not the case.
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iPhone, Android or Something Completely Different? December 20, 2012 
Two questions: 1) Which is the best smartphone for you -- an Apple iPhone or one running Google's Android operating system? 2) Which carrier is best for you? A word to the wise -- choose carefully. Once you start down either path, chances are you will stay on it. Why? Because these companies are building a new cloud world.
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Road Test: Dell's XPS 12 Pushes the Computing Envelope December 18, 2012 
We in IT love inflection points -- events that somehow amalgamate past events and/or indicate how and why the future will be significantly different. The world of personal computing is entering, if not an inflection point, then an inflection process. This is due to the confluence of two converging technologies -- Intel's Ultrabook initiative and Microsoft's new Windows 8 operating system.
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The World Needs More Magical Thinking December 17, 2012 
Dell World 2012 was fascinating this year for a number of reasons. First, Bill Clinton was the big keynote and he didn't disappoint. I think he took an interesting Libertarian view on how the U.S. government could fix the financial problem. Unfortunately, he implied that the first step would be to get rid of the politicians whose zero-sum game was pretty much assuring a really bad outcome.
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2013: The Shape of Cloud Computing to Come December 14, 2012 
SaaS has become an accepted alternative to traditional on-premises enterprise applications, and a broader set of cloud services is becoming a viable option for businesses seeking more flexible, economical computing capabilities. Adoption of these services is accelerating rapidly, because they are delivering tangible, measurable business benefits that clearly demonstrate their value.
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Play to Win the Industry Analyst Game December 13, 2012 
Whether you want to or not, you are a player in the industry analyst game. The reason is simple. Industry analysts, for better or for worse, are very influential. If you do a good job, you can positively influence their opinions. If you don't -- or if you are not playing -- then you often suffer. Either way, you are a player -- so learn to win. How can you win with analysts?
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Loyal Customers Are Not to Be Trifled With December 13, 2012 
As I've said in the past, CRM's biggest benefit is in extending your customers'
relationship with you for as long as you can. New customers are great, but returning
customers are profitable -- and profit is what you're really after, right? Thus, it makes sense to foster loyalty in these customers.
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How About an iTV Built by Sir Richard Branson? December 13, 2012 
When I first saw the news about the survey that revealed 47 percent of American heads of households were interested in buying an Apple-branded TV set, I thought, "Well, heck yeah, who wouldn't be interested in a real big-screen Apple HDTV?" And then the survey also claimed that respondents would be willing to pay a premium for an Apple-branded TV. Again, I thought, "Well sure."
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Samsung vs. Apple: Why Samsung Wins a Pyrrhic Victory December 10, 2012 
Last week was defined largely by two interesting stories. One had Apple bringing some manufacturing back to the U.S., and the other revolved around the outcome of the latest trial between Apple and Samsung. It shows you how hard it is to read a judge, though. I thought Judge Lucy Koh would likely raise the award from $1.05
Samsung and Apple appear to be in a dance to the death.
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Past, Present and Future Converge at EMC December 07, 2012 
This year's EMC Industry Analyst Summit included numerous highlights familiar to regular IT conference attendees: a self-generated report card on the previous year's activities and a discussion of plans for the year ahead, for example. Few, however, offer the level of access EMC does by holding candid and unscripted Q&A sessions with senior executives including Chairman and CEO Joe Tucci.
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It's Simple: Slow Down, Sell Better December 06, 2012 
They don't call it the Christmas rush for nothing. December weekends see masses of customers crowding stores to buy gifts, and at peak times the salespeople can appear overwhelmed. Their objective is to check out as many customers as quickly as possible -- ring 'em up, bag their stuff and move to the next customer. It's a numbers game -- the faster you can move the customers out, the happier everyone is in the end.
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How Lenovo Is Resurrecting the PC December 03, 2012 
I spent much of last week hanging out with Lenovo. Although much of what we chat about in those meetings can't be repeated, one thing I can talk about is how Lenovo almost stands alone in defending the PC. While there seems to be a consensus that the PC is dead and being stomped into its grave by wave after wave of smartphones and tablets, Lenovo missed that meeting.
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AT&T's Wide-Lens View of the Wireless Industry November 30, 2012 
Earlier this week, I attended the industry analyst meeting for AT&T Mobility in Atlanta, where the discussion encompassed where the company came from, where it is today, and where it is heading tomorrow. I found the content both valuable and enlightening for customers, investors -- and of course, analysts.
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Innovation vs. Magic: Why Apple and Microsoft Need James Bond November 26, 2012 
After seeing the new Microsoft offerings, Steve Wozniak recently lamented that Microsoft is now out innovating Apple. Wozniak is the surviving founder of Apple, and his perspective clearly is important, but he was the guy who got the product to work. It was the other Steve who was largely responsible for creating the entity that was Apple and making it a huge success.
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Intel's Two-Pronged Evolution November 24, 2012 
It's hard to think of an IT vendor with a stronger leadership position than Intel, but the company is having trouble shaking off the perception that it is on the ropes or headed for disaster in some of its core markets. On one hand, Intel's mission-critical Itanium platform suffered when Oracle and HP publicly butted heads in an altercation that ended up in court.
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