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Alicia Keys: The Next Steve Jobs? February 04, 2013 
What folks who haven't read any of the early Steve Jobs biographies don't know is that Steve Jobs -- at least, the way he was seen in public -- wasn't any more real than Ronald McDonald. He was a creation of Apple's advertising agency that successfully reformed Steve into the near-superhuman person we saw on stage.
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Why Apple Is Losing Its Shine January 31, 2013 
Almost a year and a half ago, I asked a simple question: Will Apple Still Be Apple Without Steve Jobs? At the time, the answer seemed to be a simple "no." Over the next couple of years, Apple would become just another competitor, I predicted -- and unfortunately, that's exactly what is now happening.
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Context: Customer Data's Secret Sauce January 31, 2013 
I had a call today from someone at a company that made a technology that helped inside sales people target the exact right prospects from a list of leads. She said she was using this technology to make the call, and assured me that this technology could make a big difference to the inside sales organization in my company.
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There's More Behind Apple's Blithe iPad Release Than Meets the Eye January 31, 2013 
Apple's corporate communications department is an oxymoron -- it barely communicates at all, at least through traditional methods like press releases. If you consider the high-profile nature of Apple, the number of products, the competition, as well as the sheer size of the company, it's odd that it puts out just a handful of press releases a year.
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Wall St. Leaves Money on Table for Subscription Companies January 30, 2013 
Look, we know the old truism that if you don't have customers and profits you
don't have a business, you have a hobby. But could we please get a little balance
on the profit idea? Emerging companies typically don't declare profits because they use excess cash to fuel growth. Anything left over is plowed back into the business.
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Graph Search: Cultivating Big Data in Facebook's Walled Garden January 29, 2013 
Facebook's recently announced beta of its new Graph Search resulted in the sorts of stories and headlines one has come to expect from a company whose every move is subject to media dissection. Some were skeptical about the value of the feature, especially its built-in restrictions: leveraging Facebook content alone and excluding well-established search entities like Google and Bing.
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Apple, Nokia and RIM: The Incalculable Impact of Image January 28, 2013 
Apple is still doing relatively well, but its valuation is falling like a rock, while Nokia and RIM are ascending from catastrophically low levels. Yet judging from Twitter feeds and relevant articles, it appears the people who disbelieve that Apple can fall are matched by those who can't believe RIM and Nokia will recover.
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TV Industry Disruption: Aereo's Threat and Promise January 24, 2013 
So, what is Aereo all about? Well, it's a brand new idea, a Web TV service. The days of the $200 TV bill are numbered, said the CEO of Aereo in a recent interview.
This sounds like a good idea, right? Well, the cable television model is old and broken, and the need for lower-cost alternatives is growing.
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Is Your Storytelling Smothering Your Customer Relationships? January 24, 2013 
"People buy your story." Hearing that said from the stage at DemandCon 2011 by Forrester's Jeff Ernst made my withered writer's heart grow two sizes (to paraphrase Dr. Seuss). Covering the technology industry has made me an unwilling witness to a range of crimes against language, ranging from tortured grammar to made-up words to an impenetrable lexicon of jargon.
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The 3 Things Wall Street's Missing About Apple January 24, 2013 
I wonder if some of the Wall Street whiners need to listen to Apple's Q1 FY13 earnings call with investors again. Of course, I have to remind myself that most of these investors are not actually investing in Apple, that they are not investing in the company. Instead, they're investing in the chance that they'll be able to turn a profit based on the stock price.
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Machine Learning, TDA and the Future of Invention January 23, 2013 
Ayasdi came out of stealth mode and told the world it had a new way
to analyze big data, and I think the implications for CRM and social are very large
indeed. The new way is called "topological data analysis" and hearing about it has the feel of hearing about relativity for the first time and learning that space is curved.
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Looking Back at CES and Ahead to the Future of Tech January 21, 2013 
Part of the fun after CES is to weave the various announcements and showcases together to get a view of a future that might result from a blend of them. The goal, if you can call it that, is like imagining the cars of the 1950s and '60s, but from a 1920s perspective with then-recent developments such as compact hydraulic pumps and air conditioners in the forefront.
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CES 2013: Sorting the Nuggets From the Dross January 18, 2013 
CES, the international consumer electronics show conducted every January in Las
Vegas, is easier to hate than it is to love. Hype drowns out substance. Innovative and interesting products are easily overshadowed by rooms literally full of craptastic junk. Travel/logistics can be a nightmare -- especially given the surge in attendance to some 150,000 this year.
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Reading the Signals: 5 CRM Lessons From Moneyball January 17, 2013 
With less than a month to go before pitchers and catchers report to baseball spring
training, I'm increasingly thinking of the national pastime -- and specifically, about Moneyball, the Michael Lewis book adapted into film two years ago.
For those unfamiliar with the story, it's the tale of how Oakland Athletics General
Manager Billy Beane used data to build a competitive team.
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iPhone Hysteria: Where Is Occam's Razor When You Need It? January 17, 2013 
When I saw the various reports that have been swirling around Apple create a perfect storm of stock-dropping backlash, I shrugged them off. First, Apple was rumored to have reduced its orders for iPhone screens, maybe even as much as 42 percent. Shake that with a little Apple-has-lost-its-cool hysteria, and oh boy, Apple's stock has been a roller-coaster ride.
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Should Businesses Like a Facebook Graph Search Built on Likes? January 16, 2013 
So now we know why Facebook and Mark Zuckerberg have been so busy recruiting
former Google big brains: They coveted their mastery of algorithms, their sure-footedness in navigating mountains of Web-based data. The result? Facebook Graph Search, announced Tuesday by Zuckerberg. Those who were quick to ask for invites will soon get to play with the beta version.
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CES 2013's Big Untold Stories January 14, 2013 
While the announcements at CES tend to eclipse everything else at the show, including the prior announcements, often the bigger events are going on behind the scenes. This year, Nvidia, Microsoft, Qualcomm, and a bunch of Chinese companies you've never heard about -- and one you have -- were far more interesting than the headliners.
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In the Cloud, Big Data Scientists Need Not Apply January 11, 2013 
All the hype about Big Data over the past year has succeeded in educating executives in organizations of all sizes across nearly every industry about the unprecedented potential to use analytics to improve operations, sales effectiveness and customer support. However, the hype has also too often made the path to success appear overly complicated.
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Apple Doesn't Do Cheap January 10, 2013 
While I really would like to see an inexpensive new iPhone model, I'm having a hard time seeing this shake out anytime soon, despite the rising tide of rumors. We've weathered rumors of a cheap iPhone model in years past -- which in retrospect seem to have been more wishful thinking than anything else.
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Why CES Will Suck This Year January 07, 2013 
I think CES is the worst show in the technology market. That's not because it is badly run -- on the contrary, it is one of the better-run shows. Nor is it because there aren't any interesting and compelling products there. No, it is because we all just blew out our budgets buying crap, and CES is a showcase of why we should have waited for the improved crap that will be in the market shortly.
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