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Sizing Up the Cloud's Risks
September 04, 2014
The iCloud security issue that's been in the headlines all week should be a great big wake-up call to everyone. The cloud is coming; however, we are still in the very early days. Security threats keep growing, so it is important for both individuals and companies to be prepared. The news this week suggested an iCloud security flaw allowed private nude photos to be stolen.
Alibaba's IPO Will Blast Mobile Retail Into Hyperdrive
September 03, 2014
It seems the long-awaited, much anticipated IPO of Chinese e-commerce giant Alibaba Group Holding is imminent. Granted, similar rumors this spring turned out to be groundless, but this time the drumbeats for the IPO are louder and more insistent. Whenever the IPO launches, it is clear that it will have a huge impact on the U.S. e-commerce space -- and the mobile retail subsector.
Digital Clone: You Won't Be Able to Live Without One
September 01, 2014
A very interesting book just hit the market. Written by Martine Rothblatt -- apparently she is America's top paid female CEO -- its title is Virtually Human: The Promise -- and the Peril -- of Digital Immortality. The subject is digital clones, and Rothblatt goes into depth about what they are, when they are coming, and the likelihood they eventually will have equal human rights.
Stop Missing the Big Goal
August 29, 2014
Why do you go to work each day? Some people may claim it's love of the work. What they do is so rewarding and wonderful that they'd do it for free. "Don't tell my boss!" they joke. Hardy-har. However, even the most fulfilled, self-actualized and altruistic person lives and works in a world where money talks. It takes money to keep a roof over your head and food on the table.
Apple's About to Kick Mobile Payments Into High Gear
August 29, 2014
Rumor has it that when Apple reveals its much-hyped iPhone 6 on Sept. 9, one of the features it will be trumpeting -- finally -- is near field communication. The NFC tech will enable mobile payments, Wired reported, citing sources "familiar with the matter." Wow. If this is true, it could be the catalyst that propels mobile payments into the mainstream.
Comcast: Friendlier Attitudes Aren't Enough
August 28, 2014
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry.
Evolving CRM
August 26, 2014
The CRM Evolution conference held last week in New York was interesting for multiple reasons. Most importantly, perhaps, is the perception that the market is moving into a higher gear, slipping past the restraints of a recession that would not quit. Good things are in store for the industry, I think, as buyers step up their games and vendors unleash a passel of new solutions.
Gadget Ogling: A New Nook, a Good (M8), a Lock With No Key - and Music, Music, Music
August 26, 2014
The Samsung Galaxy Tab 4 Nook conflates lots of different things: It's an Android tablet designed for reading, made by Samsung for Barnes & Noble. That might seem confusing, and I'd agree. It's essentially a branded version of the Galaxy Tab 4 with an e-commerce focus. Specifically, there's a Barnes & Noble Newsstand app, with games, movies and books on offer.
Google Autocomplete's Brushes With Libel
August 25, 2014
Can an automated Google feature that ostensibly helps users with a search be a basis for libel? Courts in Germany, Italy and Hong Kong have had to field that question. Google's position is that there is no human intervention, and that its algorithm is based merely on what others have searched for, or strings of words in indexed pages. Autocomplete predictions are just possible search terms.
Comcast Really Does Hate Its Customers
August 25, 2014
We were treated to the customer support call from hell earlier this month when a couple of well-connected bloggers taped their call to Comcast attempting to disconnect from the service and posted it online. Apparently there has been a sequel. The clear lesson -- particularly from the second call -- is that if you talk to Comcast support you need to record the call if you don't want to get screwed.
'iWatch' Could Be Late for a Very Important Date
August 22, 2014
Apple may be forced to postpone the launch of the hotly anticipated "iWatch" or health band, perhaps pushing it back to 2015. It apparently is facing wide-ranging production issues involving components, system design, manufacturing, and integration between hardware and software. Holy macaroni. Of course, it should be noted that Apple has never said that it would deliver anything of the sort.
It's Time Companies Put Mobile First
August 21, 2014
A growing number of consumers are becoming mobile-first or even mobile-only, so why not businesses? Granted, it is hard to image the company whose computing power and data could be accessed and manipulated only through a mobile device. However, a company that gives mobile the same status and resources as its other IT initiatives? That is a little easier to envision.
Nook Redux: Is B&N Shooting Itself in the Foot?
August 21, 2014
After Barnes & Noble bled serious cash trying to create its own Nook e-reading tablets to compete with Amazon's Fire and Apple's iPad -- eventually, scrapping most of the Nook-building unit -- I figured it was pretty much down for the count. Letting Samsung give select tablets the "Nook" brand seemed more like a cry for help them a business decision that had much chance of success.
Sprint's Moment of Truth
August 21, 2014
The good news for Sprint is the stars seem to be lining up for a recovery. Change is occurring throughout the entire wireless industry. Every player -- including AT&T Mobility, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular and C Spire Wireless -- is changing. We will start to see lots of new services, pricing, competition and marketing going forward.
Why You Should Still Care About Moore's Law
August 19, 2014
Ironically, the greater IT accomplishments become, the harder they are to see. Consider Intel's latest achievement: the new Broadwell architecture that shrank microprocessor manufacturing from the previous generation 22nm Haswell process to 14nm. Since a nanometer is a millionth of a millimeter, you'd be hard pressed to tell the difference without an electron microscope.
Why Tesla Is the Best Car Company in the World
August 18, 2014
As an analyst in a market of experts, I'm known as a generalist, but if I have an area of particular focus, it is how to make customers love you. In the car space, there are two emerging vendors on the world stage: India's Tata, which now owns brands like Jaguar and Land Rover; and Tesla, the dominant provider of electric cars. Both companies are trying to make a dent in the world.
The Many Faces of Multivariate Testing
August 14, 2014
When Facebook and OKCupid recently admitted they had been tinkering with headlines and content to see how users reacted, many consumers were outraged -- but the business community just shrugged. What the companies were doing was simply a form of multivariate testing -- albeit in the case of OKCupid, it was particularly aggressive. The practice itself has been around for years.
What's Next for Sprint?
August 12, 2014
There's a New Sprint in town. Last week the earth shook twice in Kansas City -- once when Sprint decided not to end its pursuit of T-Mobile, and then again when it replaced CEO Dan Hesse with Marcelo Claure. What can we expect next? First, Sprint is going to be a very different kind of company going forward. New CEO Marcelo Claure and Softbank CEO Masayoshi Son will take Sprint on a new path.
Intel's Broadwell: What Happens When the MacBook Air Is Thinner Than the iPad Air?
August 11, 2014
Intel on Monday introduced its Broadwell processor platform to the world, and it is an impressive piece of technology. Stepping outside of its normal two-step process of first releasing the processor and then updating the platform, Intel is doing both this cycle, and the end result is a massive step forward in terms of size and power efficiency Intel is stepping solidly into ARM turf.
Joining Forces to Harness the Internet of Things
August 08, 2014
A rising tide of interest has sparked a series of competitive moves among the widening array of software and technology providers vying for a share of the rapidly expanding IoT market. As with previous major IT industry trends, the enormous promise of the IoT has driven a growing number of large and small players to rebrand and reposition their product and service offerings.
Beacons Hit the Retail Spotlight
August 07, 2014
It was just six months ago that we saw what beacon technology could do on a wide scale. For Super Bowl XLVIII, the National Football League installed wireless transmitters in Times Square and at MetLife Stadium to send simple yet specific messages to smartphones: "bathrooms to the right," "snacks to the left," and so on. The deployment was considered a bold test for the nascent technology.
Google's Great Big Ideas Camp
August 07, 2014
Google is hosting a conference in Sicily this week called the "Camp." This is a different kind of conference. It's not just about business. Attendees are from business, politics and entertainment -- they bring their families. I have been invited to attend many of these types of events over the years by big companies like Emerson, Lucent, Nortel, Compaq and more. They're held in glorious place.
The iPad Keyboard: When Will Apple Get Real?
August 07, 2014
I keep wondering when Apple is going to hear the alarm and respond to the real iPad keyboard wakeup call. Apple can point to touch-based apps all it wants -- even going so far as to partner with IBM to help the company deliver better enterprise mobile apps -- but the fact remains: Some people just want to type on their damn iPad, and Apple's touchscreen solutions suck.
Sales Forecast Dynamics
August 06, 2014
Take a look at almost any sales software on the market, and you'll find the vendor's claim that the product accelerates the sales process. It's a given. For years, we've been trying to achieve this acceleration, and we've been succeeding. The only problem with this approach is that it can't go on forever. It's a form of expecting infinite growth based on limited resources.

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