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What a Linux Desktop Does Better
February 23, 2017
After I resolved to adopt Linux, my confidence grew slowly but surely. Security-oriented considerations were compelling enough to convince me to switch, but I soon discovered many more advantages to the Linux desktop. For those still unsure about making the transition, or those who have done so but may not know everything their system can do, I'll showcase here some of the Linux desktop's advantages.
Could IBM's Watson Fix President Trump?
February 20, 2017
President Trump offers a good emulation for a future artificial intelligence system, suggests a column I read earlier this month, and his presidency may be an early warning of what could happen if we should fail to think through its training and information sources. Cathy O'Neil, the author of the piece, compares artificial intelligence to human intelligence that is mostly id.
Oracle's DB Dilemma
February 17, 2017
Seeking Alpha is an online outfit that offers investors good research and analysis on tech vendors, and it is especially well versed in Oracle. Its writers' expertise involves matching technologies to investment attractiveness. I am sure you are familiar with the type. XYZ company's product does this, it should result in sales of this much, and that will drive profits so that the stock is worth so much. You get the idea.
Trump's Not the Only One With a Phone Security Problem
February 17, 2017
Is your Android phone secure? President Donald Trump's favorite smartphone reportedly is an older Android device. Security concerns flared recently, following indications that he sent some tweets from it. Of course, the president has been given a special secure device, but it's not clear whether he is using it. My question is, if the president is not secure using an ordinary phone for his primary wireless communications... are any of us?
Output vs. Outcomes
February 14, 2017
How many times have we been lulled into complacency over getting a project or a product done but not necessarily well received, because it was someone else's gig? This is a great reminder that the job isn't done simply because we produce something and shove it out the door. It's also a cue to pay close attention to what our CRM systems tell us. Our concept of a product has changed.
FTC's Lawsuit Should Make You Feel Very Insecure About the IoT
February 14, 2017
Even though D-Link expressly promised that many of its wireless devices had the highest level of security available, the FTC last month filed a lawsuit that alleges otherwise. The FTC filing includes copies of online marketing materials and technical specifications for D-Link's products, and flatly declares that "thousands of Defendants' routers and cameras have been vulnerable to attacks."
Tesla Goes Underground and Uber Takes to the Skies: The Birth of Magic
February 13, 2017
As in crazy short, in a very short period of time we have two very different companies looking at two very different ways to eliminate traffic. Tesla wants to tunnel under the ground to avoid traffic, while Uber wants to fly overhead. Transportation has been a tad static for the last 40 years or so, and that apparently is about to change big time. This is just the start.
Gadget Ogling: Gaming's New Virtual Reality Frontier and Personal Cargo Robots
February 10, 2017
Regular readers will know that I've played games my entire life. I hold deep reverence for the care and attention that go into creating these experiences, and I've rarely met a game I didn't want to conquer. Yet I am nervous about virtual reality. I've tried it and found those disorientating worlds difficult to handle, though I suspect that over time I could grow more accustomed to it.
Winning the Sales Talent War in the Big Data Era
February 8, 2017
Had a hard time hiring sales talent lately? You aren't alone. And guess what? It's only going to get worse! There are a lot of headwinds confronting sales recruiters these days. Among the strongest: The number of sales jobs is projected to grow 18.8 percent between 2010 and 2020, according to the Bureau of Labor Statistics -- so you're facing stiffer competition for talent.
Is Salesforce Getting Serious About the Back Office?
February 8, 2017
Even as Salesforce aggressively seeks to consolidate its position as the leader of cloud-based front-office applications via a series of acquisitions, it is possible that 2017 could be the year the company uses some of the same purchases to make a strategic move. Salesforce soon may become a major player in the back-office financial management and ERP market as well.
How Linux Helped Me Become an Empowered Computer User
February 7, 2017
If asked, my friends could readily attest to my profound passion for Linux, so it might surprise you to know that hardly two years ago, I barely knew what Linux was, let alone had any earnest interest in switching from Windows. Although a shift as dramatic as this may seem astonishing when considered in hindsight, analyzing my path from one push or influence to the next paints a more telling picture.
Ode to Sprint: Somebody Calls You, You Answer Quite Slowly
February 7, 2017
As I write this, I'm listening to twangy guitar music that calls up vague images of big spiny cactus, dust, and a riderless swaybacked horse. Lots of dust. I've been listening to the same few bars for 43 minutes and counting. Every few seconds, the music is interrupted by this: "We apologize for the wait. We are currently experiencing higher than normal volumes and long hold times. ..."
Was Apple's Outstanding Q1 a Fluke?
February 6, 2017
Apple had a good quarter, but if you look under the numbers there is a ton of trouble. It just dropped behind Google in brand value, and valuation may crater in a few months. The iPhone 7 did well, but that shouldn't be a surprise, given that its biggest competitor, Samsung, saw its phone literally go up in flames last quarter. The Galaxy 8 is coming, though, and it looks really impressive.
Wireless, Telecom and Pay TV: The Future Is Coming Into Focus
February 2, 2017
Wireless, telecom and pay TV -- including cable, satellite and Internet services -- are all on a growth trajectory, but each company is taking a different path. That means comparing them will be more difficult going forward. In the past, the companies in these sectors in many respects looked the same and offered nearly the same basic services. Looking forward however, things appear very different.
Tech Industry Gets Political
January 31, 2017
In the last decade or so, the tech industry has become increasingly political, which is different from being politicized. If I had to guess, I'd say that for the most part everyone is on the same page. However, many of the largest technology concerns have come to the realization that to protect their outlook, they need representation in Washington in the form of lobbyists.
Can the TV Industry Sustain Falling Prices?
January 30, 2017
Every year in advance of the Super Bowl, there are big sales on TVs, and this year is no exception. It also could be a milestone, as TVs could be bottoming out. TV prices are near a record low, yet sales continue to slip. In the long run, that won't be good for the industry or consumers. There was an "abrupt weakening of global demand for TV sets," IHS Markit concluded last year.
BlackBerry, Microsoft and the Ever-Smarter Connected Car
January 30, 2017
BlackBerry last week announced that its turnaround was finished, and Microsoft finally provided some information on its new connected car deliverables. One strange thing was that after CEO John Chen excitedly pointed out that BlackBerry had displaced Microsoft in Ford, he then announced a strategic initiative to work more closely with Microsoft on BlackBerry's own market-leading QNX car OS.
Top CRM Blogs of 2016: Countdown, Part 2
January 24, 2017
There's something to be said for consistency. Baseball Hall-of-Famer Tony Gwynn hit over .300 19 years in a row. The swallows have returned to Mission San Juan Capistrano every year since 1812. Richard Belzer played Detective John Munch in nine different television series over 23 years. Doing things well for a long time should earn you some attention for your efforts.
Oracle's Important Little Acquisition
January 23, 2017
Oracle last week announced the acquisition of Apiary, a small company that tucks into its product line and will not make much of a splash in the financial pages or possibly even in tech circles. Nonetheless, it's important strategic news. The value of the deal wasn't publicized -- but given the parameters, the dollars will get lost in the rounding of Oracle's overall revenue and profit numbers.
The US Press Corps vs. Trump: A Teachable Moment
January 23, 2017
Life is about negotiation. We negotiate our relationships -- including marriage, which is a contract that many don't take seriously. We negotiate our jobs, and we negotiate our interactions with our families. Those who are good at this tend to have relatively happy lives. While they don't get everything they might want, they get more than most. When things degrade into wars, both sides lose.
Adaptive Intelligent Applications
January 18, 2017
At OpenWorld, Oracle jumped into the AI and machine learning space for its CX products, aka CRM, and other applications, like HCM, with an interesting difference -- a huge data store to help educate the algorithms that work for you. Machine learning depends on data about prior situations that the learning algorithms can use to get smart about a situation. Ten examples are good, 100 are better.
Did BuzzFeed Just Commit Suicide?
January 16, 2017
Remember the oldie, "You Don't Mess Around With Jim"? The chorus goes like this: "You don't tug on superman's cape, You don't spit into the wind, You don't pull the mask off that old lone ranger, And you don't mess around with Jim." One of the lessons we learned last year is that what goes for "Jim" likely also goes for Peter Thiel, who is one of President-elect Donald Trump's leading supporters.
Top CRM Blogs of 2016: Countdown, Part 1
January 13, 2017
In a year when it seemed that CRM continued to blur into other technologies -- AI, the IoT, analytics, predictive tools -- there was no shortage of things to blog about. However, only a few bloggers really captured what was going on in CRM in 2016 and reflected the evolution of the technology in their own unique ways. Doing that is a great way to land on our list of the 20 Best CRM Blogs.
Gadget Ogling: The CES Spectacular Edition
January 12, 2017
Trust Razer to come up with something completely ridiculous that I need in my life immediately. Project Ariana is a projector that incorporates Razer's full-spectrum lighting system, Chroma. It uses a wide-angle lens to project images. Its 3D depth-sensing cameras detect objects in a room and adjust for them accordingly so that it still projects a flat image.
The Crystallization of Salesforce's IoT Strategy
January 12, 2017
While the general public's fascination with technology largely has been focused on the latest connected products unveiled at the recent CES conference in Las Vegas, many companies are trying to figure out where the real business opportunities lie in the long-awaited rise of the Internet of Things. One of the early proponents of IoT's unprecedented potential was Salesforce.com.
Oracle's Cloud Strategy: A Fine Balance
January 11, 2017
Oracle recently held a call for analysts to discuss its results for the last quarter, and there were multiple bright spots. It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company. A casual observer might not be convinced, since the macro numbers show a company barely growing.
CES 2017's Magic
January 9, 2017
CES was a fascinating show this year. One of the things that made it so fascinating was that everyone and their brother had cars demonstrating one form of technology or another. It kind of makes me wonder what we'll see at the next car show -- PCs, drones, tablets and smartphones? That wasn't the only surprise at the show, though. Nvidia, long thought of as living in Intel's shadow, broke out.
Gadget Ogling: Floating Speakers, Neckbrace Audio, and Charming Caffeine Fixes
January 6, 2017
LG features twice in this edition of the column with two very different but similarly strange speakers. The "Levitating Portable Speaker" has as descriptive and accurate a name as the "Small Transparent Speaker" from last month's edition of this column. You can call it "PJ9" if you prefer the duller moniker. Yes, through the magic of electromagnets and a base station, this speaker will levitate and pump out audio in every direction.
Which Wireless Carrier Is Best for You?
January 5, 2017
Which wireless carrier is best? Many studies are undertaken every year, and while they are interesting and accurate, they often are not that useful in selecting the best carrier for you. Why? Simple. They are generic studies, but you are not a generic customer. If wireless performance were the same for every customer in every location, then the studies would be helpful -- but that's not the case.
Customer Service Takes a Turn
January 4, 2017
It's widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve. Those channels are here to stay, because when they work well, they solve problems for pennies. It can cost many dollars to resolve an issue through the efforts of conventional agents. So there's a decided bias for self-service.
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