Opinions

Ending the US' Cyberwar Against Its Citizens
June 17, 2013

I'm into fixing problems -- in fact, for much of my life I've been employed as someone who is brought in to fix a difficult problem. I don't see much point in just complaining -- either try to fix it, ignore it, or move someplace where it doesn't affect you. The current problem is that the U.S. appears to be conducting a cyberwar against its citizens.

It Was a Mad, Mad Gaming World at This Year's E3
June 15, 2013

Another Electronic Entertainment Expo video game show has come to a close, and more than ever, the battle lines were drawn as Microsoft and Sony both unveiled new systems. Sony may have gotten the upper hand by announcing that its PlayStation 4 will be $100 cheaper than the Xbox One and free of restrictions on the buying and selling of used games, but a lot can happen in the next few months.

Is Verizon's Uncomfortable Silence Savvy PR?
June 14, 2013

Verizon is on the hot seat. It is at the center of the story about releasing customer information to the NSA. While Verizon does make information about every call available to the agency, the actual conversation is still private -- for now, at least. To date, Verizon has been quiet as the argument rages. Is quiet what you expect from the PR department of any company caught in such a storm?

5 Places Customer Relationships Go to Die
June 14, 2013

Building a customer relationship -- the kind that lasts a long time -- is a not an easy thing. There are lots of occasions where things can go awry, touch points where signals can get crossed and communications that can unwittingly turn a customer off. In a lot of cases, the conclusion is triggered by something the business does that brings the relationship to a premature end.

The Race for 3rd Place in the Smartphone Space
June 06, 2013

Google's Android on the operating system side, and Apple's iPhone vs. Samsung's Galaxy on the handset side. However little attention has been paid to No. 3. Which company is No. 3? I'll be you don't even know. Yet No. 3 could transform the industry over the next few years. It seems we've been following the big guys for so long, we forgot about all the other players.

Jury Duty in the Social Media Era
June 05, 2013

It's nothing new for trial lawyers to investigate potential jurors in the hopes of making sure those assigned to their cases are likely to find in favor of their clients. What is new is that social media services today can enhance that research considerably -- adding complexity and new dynamics to both the jury selection process and the behaviors that are permitted in court.

Could Windows 8.1 Be the New XP?
June 03, 2013

Windows has been through four major changes. Huge numbers of folks really didn't like them -- each one was painful. Windows almost had five major changes, but Microsoft Bob was so badly received Microsoft killed it. Windows 8 may seem like the most painful, but since I've lived through all of these I can say from experience that it isn't even close.

Lenovo's Shot at the Smartphone Market
May 31, 2013

It appears Lenovo is getting ready to bring smartphones to the U.S. market. After acquiring the IBM Thinkpad line of computers, this company has gone from virtually unknown in the United States to one of the heavy hitters. Now Lenovo is entering the smartphone business. Will it be successful? It is already the second-largest smartphone maker in China.

CRM Vendors Are the Worst CRM Practitioners
May 31, 2013

I've worked as a journalist covering CRM, and I've worked with vendors trying to explain and educate potential customers about CRM. In both roles, I've seen one troubling trend that very few vendors seem able to buck. That trend is this: Most CRM vendors suck at CRM. I know -- if anyone should get CRM right, it should be the CRM vendors. They should be modeling proper usage to their customers.

What's Riding on Jony Ive's iOS Redesign
May 30, 2013

Jonathan Ive, the famed knight and industrial designer of the world's most admired Apple gadgets, has his work cut out for him. On the surface, he's the guy at Apple who's going to get rid of the hideous green felt that is our Game Center iOS app and the yellow lined notebook paper in the Notes app, along with other silly skeuomorphic designs in iOS.

Through the Looking Glass Watson
May 29, 2013

I was recently discussing Watson -- the IBM super silicon brain that won Jeopardy! -- with a reporter writing an article. Around the same time, I was also looking into Google Glass, the wearable computer that enables people to record what they see and to see what they're recording through a teeny tiny screen mounted on a frame over their eyebrows.

When Customers Get the Shaft, Companies Are the Biggest Losers
May 23, 2013

Do you ever wonder why some companies flourish and grow while others struggle? Why you love doing business with some but not others? It all has to do with how they interact with customers. Hilton Head Island in South Carolina has become my family's favorite vacation destination. There are two big brand name hotels there, and we've experienced a big difference in the way they treat customers.

Getting the Best Out of IT Partnerships, IBM-SAP Style
May 21, 2013

There's no shortage of partner initiatives at most annual IT vendor events, but that was especially apparent at SAP's recent Sapphire NOW conference in Orlando, Fla. In large part, it's simply the nature of the event beast. Vendors work for weeks or even months on conference-related announcements, hoping to garner the attention of energized, enthusiastic attendees.

Will BlackBerry, Nokia or Amazon Replace Apple or Google?
May 20, 2013

Apple and Google are currently at the top of the mobile device heap, but both companies are vulnerable at the moment. Apple has lost its iconic CEO and appears to be chasing Samsung, and you can't lead by following. Samsung is the dominant player on Android, but Google and Samsung are having relationship problems at the moment. Both have been quietly expressing dissatisfaction with the other.

Connecting With Key Influencers in the Industry Analyst Community
May 16, 2013

If presenting to the technology industry analyst community is so important, why do most companies do such a poor job? I have participated in more analyst briefings over the last 25 years than I can remember. Companies all want the same positive result, but they all go about it very differently. Only a very few are well done and get good results. So what is the path to success?

The Digital Desires That Bank on Bitcoins
May 16, 2013

What's a Bitcoin? A Bitcoin is a form of digital currency whose creator called it "a peer-to-peer, electronic cash system." It is presently used where the parties to a transaction do not want to leave a digital trail, like credit card transactions, or any other trail for that matter. For this reason, the Bitcoin is presently mostly used for gambling, drug transactions, or speculation.

What's Behind the Hybrid Cloud Hype?
May 15, 2013

Hybrid cloud technology is garnering much attention of late -- whether for cutting-edge development and the continuous integration and release processes achieved through devops, or for traditional enterprise-proven approaches to infrastructure and applications. There's more to hybrid clouds than hype. The growth outlook for all types of cloud computing is strong.

Joe Tucci's Magic Turnaround Formula
May 13, 2013

I've been focused on and off on turnarounds since I covered IBM's from the inside out in the 1990s, so I don't know how I missed this, but EMC²'s turnaround was clearly a success, and its unique resulting organizational structure is incredibly subtle. The company is actually far more similar in breadth to HP than most folks realize, largely because they mix up EMC and EMC².

From BI to KPIs to Benchmark Success in the Cloud
May 10, 2013

Organizations of all sizes across an assortment of industries are using a growing set of cloud analytics solutions to address their Big Data, business intelligence and data integration challenges. Escalating competitive pressures and customer expectations are forcing organizations to find new ways to tap internal and external data sources to achieve their business goals.

Tech Offers Web of Support for Stroke Survivors
May 09, 2013

May is National Stroke Awareness month. I like to follow the technology advancements for stroke prevention and treatment -- and the companies making them -- because I have been a stroke survivor for nine years. We don't realize it on a daily basis, but things advance as quickly in the medical and health industries as in wireless and communications.