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A New Service Model
July 19, 2017
People concerned about automation killing jobs might look at Helpshift's strategy and similar automation approaches. By enabling businesses to build help or support into mobile apps, these new models are re-inventing support to get the job done. Sure, they provide automated support in lieu of conventional agents, but they do so at a level where it often can be uneconomic to position live agents.
At 10, the World-Changing iPhone Is Kind of the Same
June 29, 2017
Apple celebrated the 10th anniversary of its iconic iPhone on Thursday. Since former CEO Steve Jobs debuted the original device, the company has gone on to sell more than a billion handsets worldwide, and the iPhone has become one of the most successful product categories in the electronics industry. The iPhone proved to be a major disrupter in the mobile phone category after its unveiling.
Rivals Rev Up as Uber Hits the Skids
June 23, 2017
As Uber reels from the fallout of a sexual harassment scandal that led to this week's ouster of Travis Kalanick and several of his top executives, the company faces twin dilemmas: how to clean up its corporate work environment and restock its executive ranks; and how to maintain credibility with its customer base and core team of street level drivers.
Plex Advances Cord-Cutting Case With Live OTA TV
June 2, 2017
Video streaming service Plex on Thursday announced the availability of a beta version of its Plex Live TV. The live-TV streaming launch follows last year's introduction of the Plex DVR, which provides users with free over-the-air access to 86 of Nielsen's 100 most watched shows in the United States. Plex Live TV currently is available only on Android TV and iOS devices.
Snap Stock Snaps Back - for the Moment
May 23, 2017
Snap shares appear to have rebounded from the plunge they took earlier this month, after the newly public company released a massive $2.2 billion loss in the first quarter, but investors still are scratching their heads over the company's prospects. Trading just over $20 at mid-day Tuesday, Snap looks to some like it has regained its early bloom. Others suspect that darker days are yet to come.
Verizon Aims to Help Firms Get Up Close and Personal With Customers
May 22, 2017
Verizon Enterprise Solutions has released Visual Interactive Calling, an SDK and platform designed to enable banks, retailers, airlines, travel and hospitality companies, and other firms to communicate visually with their customers. "The sweet spot for this solution is enterprises that have deep mobile app penetration into their customer base," said Tom Smith, a CX manager at Verizon.
Walmart Delivers E-Commerce Stunner
May 19, 2017
Walmart on Thursday reported soaring e-commerce growth during its fiscal first quarter, along with strong organic sales figures -- results that suggest rival Amazon may have a fight on its hands. Online sales grew a stunning 63 percent during the quarter, perhaps in response to the company's newly introduced free two-day shipping and its upgraded mobile app.
Data Watchdog Cautions Google and UK Health Partner
May 19, 2017
A British data watchdog has raised questions about whether it was appropriate for a healthcare trust to share data on 1.6 million patients with DeepMind Health, an AI company owned by Google. The trust shared the data in connection with the test phase of Streams, an app designed to diagnose acute kidney injuries. However, the sharing reportedly was performed without an appropriate legal basis.
Mobile Ubuntu Gamble to Fizzle Out in June
April 26, 2017
Canonical will end its support for Ubuntu Touch phones and Ubuntu-powered tablets in June, and that it will shut down its app store at the end of this year. The company previously had signaled the system's demise, but it had not fixed a date. With Ubuntu Touch, a unified mobile OS based on Ubuntu Linux, Canonical hoped to establish a marketable alternative to Android and iOS.
Millions May Have Picked Up FalseGuide Malware at Google Play Store
April 26, 2017
As many as 2 million Android users might have downloaded apps that were infected with the FalseGuide malware, security research firm Check Point warned on Monday. The oldest of the infected apps could have been uploaded to Google Play as long ago as last November, having successfully remained hidden for five months, while the newest may have been uploaded as recently as the beginning of April.
Apple Slashes App Store Affiliate Commissions
April 26, 2017
Apple stunned the wider development community on Monday with an emailed announcement that it has decided to slash commissions for App Store affiliates from 7 percent to 2.5 percent, starting May 1. The cuts apply to all apps and in-app content, Apple said. However, they do not apply to commissions for movies, music, books and TV, which will remain at 7 percent.
Uber Boss Practices Brinksmanship With Apple
April 24, 2017
Uber CEO Travis Kalanick has a reputation of playing fast and loose with rules, but it appears that a maneuver his company performed on iPhones took his ride-hailing outfit to the brink of ruin a couple of years ago. When Apple discovered Uber was planting code on iPhones that persisted on the devices even after the ride-hailing app was removed, Apple CEO Tim Cook gave Kalanick a warning.
Cleveland Murder Intensifies Scrutiny of Facebook Live
April 18, 2017
Video footage of a senseless murder in Cleveland, posted after the fact on Facebook Live, has attracted national attention to the role of the platform in criminals' minds. Authorities Tuesday morning announced that Steve Stephens -- the 37-year-old suspect wanted for the cold-blooded shooting of Robert Godwin Sr. -- shot himself to death after a short pursuit by Pennsylvania State Police.
Anbox Could Be the Android-to-Linux Tool Devs Have Been Waiting For
April 13, 2017
The ability to run Android apps natively in a Linux desktop environment is a step closer to realization, thanks to Anbox, a new open source project. Simon Fels, lead software engineer at Canonical, last week debuted a pre-alpha release of the Anbox platform, which he has been working on independently since 2015. There were quite a few problems to solve on the way to a working version, he said.
Gadget Ogling: Samsung Swings, Plus Live 360 Cameras and Smart Tuners
April 7, 2017
Samsung is back with a new pair of flagship smartphones it desperately needs to be hits in the wake of previous handsets that were a touch too, erm, explodey. The Galaxy S8 and S8+ have dispensed with the physical home button and added an artificial intelligence assistant, screens that so very almost kill the bezel, and fingerprint sensors on the rear. It's a smart, striking design.
SugarCRM Adds Enterprise Management to Mobile App
April 6, 2017
SugarCRM has announced the latest version of its app for iOS and Android, Sugar Mobile 5.0. It includes a redesigned user experience based on customer feedback; support for Apple's Touch ID; a new Sugar MACS service that lets users customize login, splash and loading screens to support their organization's branding, look and feel without coding; and enterprise mobile management support.
What Is Verizon Promising With Its New Oath?
April 4, 2017
Verizon on Monday confirmed reports that it will rebrand its AOL and Yahoo businesses under a new entity called "Oath." AOL CEO Tim Armstrong delivered the message via a tweet. The rebranding is part of a plan to reinvest millions into the legacy digital content companies with the aim of creating a major new platform. The "Yahoo" and "AOL" names will live on under the overarching Oath brand.
Too Much Communication
March 28, 2017
The world is a smaller place because we have so many ways to connect and communicate, but it has created a generation gap, a gap of classes and perhaps even a culture gap. This may seem like a serious contradiction; after all shouldn't more means of communication bring us closer together? The obvious answer is yes, but unfortunately this is not the case.
UK Home Secretary: Apps Shouldn't Serve as Terrorist Hiding Places
March 27, 2017
UK Home Secretary Amber Rudd on Sunday called for greater government access to encrypted content on mobile apps. Apps with end-to-end encryption, like Facebook's WhatsApp, should not be allowed to conceal terrorists' communications from law enforcement, Rudd said in a television interview. "There should be no place for terrorists to hide," she said.
Competition and Regulation Threaten Sharing Economy Markets
March 27, 2017
Eighty-three percent of U.S. broadband households, or more than 250 million consumers, own and use a smartphone. A recent beneficiary to this mass adoption has been the sharing economy phenomenon, which includes sharing apps such as Uber, Lyft and Airbnb. These business models are augmented by real-time data including location, instant gratification, on-demand pricing, and easy payment options.
Google Gives Devs First Look at Android O
March 22, 2017
Google on Tuesday unveiled a developer preview of the latest version of its mobile operating system, code named "Android O." The new OS is designed to improve on battery life and interactive performance of devices, according to Dave Burke, vice president of engineering, Android, at Google. The new release puts automatic limits on what applications do in the background in three areas.
Apple Unveils Budget-Friendly iPad, Dresses iPhone in Red
March 22, 2017
Apple has announced an iPad update, a red iPhone 7 and 7 Plus, and a new video-editing app for iOS. The iPad upgrade has a 9.7-inch, 2048 x 1536-pixel Retina display and Apple's A9 64-bit processor. The unit will come in silver, gold and space gray with a starting price of $329 for 32 gigabytes of storage and WiFi-only support. It will cost $459 for a 32-GB unit with WiFi and cellular support.
McDonald's Puts Mobile Ordering to the Test
March 16, 2017
McDonald's has begun testing new mobile ordering and payment functionality at 29 of its restaurants in California. It will expand the pilot to another 51 restaurants in Washington on March 20. The company will run multiple pilots to gather customer feedback, work out any issues that arise, and streamline integration with its IT systems before rolling out its updated mobile app more broadly.
Pro-Turkey Hackers Hit Prominent Twitter Accounts
March 16, 2017
Hundreds, if not thousands, of Twitter users, many of them high-profile, were hacked Tuesday by someone who appeared to support Turkey in its diplomatic row with the Netherlands. Their accounts displayed a Swastika -- reversed to face to the right -- as well as the Turkish flag and hashtags to the Nazialmanya and Nazihollanda accounts, which displayed comments on the attack.
Facebook Gets Tough on Spy Apps
March 15, 2017
Facebook has updated its Facebook and Instagram policies to prohibit developers from using data obtained from those platforms in surveillance tools, according to Rob Sherman, deputy chief privacy officer. Facebook already has taken enforcement actions against devs who created and marketed surveillance tools in violation of the company's previous policy, he noted.
WhatsApp Field-Trials Business Chat
March 14, 2017
WhatsApp reportedly has been conducting tests of a business chat system with a number of companies that are part of the Y Combinator startup incubator. The API gives companies a direct line of communication with WhatsApp users. WhatsApp CEO Jan Koum last year said the company would seek to monetize the free chat service by providing businesses with direct access to consumers.
Despite Intense Scrutiny, Uber Lays Another Egg
March 10, 2017
Already under the microscope for claims of sexual harassment and questionable labor practices, Uber this week said it would ban the use of a controversial technology to block regulatory authorities from monitoring its operations. The company's "greyballing" technology is designed to hide the standard city app view in specific cases -- for example, from former riders blocked for being abusive.
Snap Sells Itself as Camera Company as IPO Nears
February 27, 2017
As it approaches its IPO, Snap, maker of the popular Snapchat messaging app, is positioning itself as a camera company. "We feel like we're really at the beginning of what cameras can do," said Snap CEO Evan Spiegel. "Before, cameras were the best way to perfectly save or record something that you saw. They sort of helped augment memory -- but now, you know, cameras augment the way that we talk."
Rich Content Makes WhatsApp Look a Lot More Like Snapchat
February 22, 2017
Facebook has rolled out a WhatsApp update that could threaten Snapchat's share of the mobile app messaging market. The update allows WhatsApp users to share photos and videos through the app's status area. Moreover, like WhatsApp text messages, content shared through status updates is protected by end-to-end encryption -- a key distinction between WhatsApp and its competitors.
AWS Unveils Chime Conferencing Service
February 16, 2017
AWS on Tuesday introduced Amazon Chime, a cloud-based unified communications offering that lets users engage in high-quality audio and HD video meetings across Windows and Mac desktops, and iOS and Android mobile devices. Companies just have to download the app; they don't need to make upfront investments in hardware or software. Users can switch seamlessly between desktop and mobile apps.
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How do you feel about shopping for your next new phone?
I can't wait for the new iPhone.
I'm eagerly awaiting the Galaxy Note 8.
I enjoy shopping for a great bargain, not necessarily a new model.
I dislike the phone shopping experience -- it's too confusing.
Phones have become boring -- I wish I could get excited.
Switching phones is monumentally inconvenient and annoying.